I was at this post office this morning to send a package to France ( my first time ) and I was standing in line with my husband until the postal worker called us over. I was very polite with her and I said " Hello, how are you doing ?" She ignored me but I was ok with that , we then put the box on the counter and before we said anything , she stated yelling at my husband for no reason telling him to go to the table over there and close the box ( she could be nice and polite but she was very very RUDE ) , I did not understand why she did that with us. All customers noticed and one customer told me that she was scared to ask her for help after what she saw. After I closed my package I went to a different associate and he was super helpful and polite. read more

THE WORST MANAGER IN THE WORLD!!!!! STAY AWAY FROM THIS PLACE!! DO NOT SPEND A DOLLAR HERE!! Doug is just a human with zero humanity! The most insensitive manager i've ever met. I had an issue at the branch and despite me being a local and loyal customer, Doug would not bend even an inch on the issue! Totally insensitive, judgmental and lacks the emotional intelligence to be a leader, should be fired! I live close by and will gladly boycott this place until the manager is replaced! Thanks read more

DO NOT GO HERE TO PROCESS YOUR PASSPORT!!!! You have been warned! The guy that does the passport processing, Peter Miller, is a dick! He is very rude, arrogant and he's only there for a paycheck. everyone else at the front desk is very nice,But Peter Miller made me and my fiancé feel like we are a total waste of his time! He need to be in the very, very , very back, sorting mail...or something that will keep him and his ugly attitude away form the public. Actually, he doesn't even deserve a job there, he should be fired. read more

This is the Alameda's main post office, which is located next to the Alameda South Shore Center. It has its own parking lot, but you can park in the shopping center lot that's next to it as well. The lobby area is large and the customer service area is a good size as well. Every time I come here though, there is always a line of about 8 to 10 people. They always seem to have only two to three clerks many the counter. Depending on the complexity of a customer's transaction, it could add to the waiting time. Service by the clerks in most part are friendly, but there some clerks are void of expression. I guess it's the post office, but I've been to locations were the clerks are much more engaging. read more

PASSPORT APPLICANTS: I'm gonna be as clear as possible. DO NOT CALL FOR APPOINTMENTS, THEY WILL NOT ANSWER it is best to just drop in and make one with the people at the counters who sells stamps. They are CLOSED on TUESDAYS for passports. Not everything on the door you come in is up to date. From past experiences of coming in, I can see why the one guy who does passports would seem rude, mean, etc.. It's because he is one person doing 100+ passports a day and the processing is slow. He has to deal with people who are also anxious in line complaining and missing documents. If you complain it makes him frustrated and then everyone is frustrated. You shouldn't be happy coming here either, the only thing you should be happy about is waiting about 5-6 weeks for your new passport. You will be waiting a few hours at least so its best to come in the morning before the passport doors even open. Bring food, you won't survive w/o it. The passport guy will want these documents for first time applicants US. natural-born 18+: Passport application DS-11 (Gold/Brown color which you can get at the counter. ONLY USE BLACK INK), birth certificate, recent passport picture, COLORED photocopy of id, 2 checks OR 2 money orders so that they are payable to one, the US.P.S and US.Dept State. For checks, it is smart to leave it empty until you are up there so that he fills it out with the right amount. MINORS, BOTH PARENTS MUST BE PRESENT. For those with a citizenship certificate (naturalized citizens), you can't use your green card, that has nothing to do with this. Be sure to make a copy of your certificate before letting them mail your actual certificate just in case. Things do get lost even though they say you will receive your things back. (happened to a friend of mines). http://www.newcitizen.us/passport.html If you need to photocopy your id at office max or get money orders at Safeway etc... be wary when you trust someone to save/hold your spot in line. BTW Safeway does not accept debit for money orders, CASH ONLY if you are wondering. At 2 PM The passport guy will come out and take only 10 applicants. (10 applications) NOT 10 PEOPLE. I was the last one in line so I had to tell people to come back since he is not taking any more applications. 18+: You will not need to apply again in person after 10 years when your passport had expired. Don't throw away your old passport either. You are eligible to use the DS-82 form which is blue for renewal by mail only. You mail your old passport with it. They close at 3:30. read more

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DO NOT come here to get passport. I showed up for my passport and took time off work to do so. I showed up on time and went to the passport door and it was locked. I stood in line and waited to get it done and they turned me away with an appointment and rescheduled me. I would not recommend coming here for anything. I would give 0 stars if I can. read more

While I appreciate the service improvement overall at this USPS. I have only one complaint about the gentleman who works inside the Passport window. We had everything filled out and paid over $300 for expedited mailing service and he treated us $&@$. As soon he rushed us the door, then he quickly he became very friendly to his friend waiting in line for the passport renewal. read more

I used this place because I made a weekend appointment for a Passport. Was the easiest appointment and application process I had. Did I mention weekend? If you do not have the means to go through during the week and the weekend is your only days to get this done, go here. First of all, you will need to use the USPS website and make an appointment. You cannot walk in for a passport. Second, you will need your birth certificate and other identifying documents to apply for it. Once you apply they will keep your original original birth certificate and then mail it back to you with your passport. If you have access to the internet (well how else can you read this review then?) You will need to fill out the DS-11 form. Then print it out. If you don't have a printer, I am sure that the library can do it for you for cheap. You will need all of this before coming here. Yes, you will need an online appointment as stated here. Don't have one? You're wasting your time showing up for this purpose. Again.... No walks in here. Online appointment only.. If you make an appointment but you can't make it, please have the courtesy online to at least cancel it. You will make it easy for others to apply for a passport by freeing up that time. Had no problems here by the way, I was in and out. I noticed that the post office itself looked kind of busy, but it the people who worked in there seemed to manage the line efficiently. This was around 11:45 am I was there. read more

The staff here are very efficient and friendly. Parking is easy. They also do passport processing.

arrived at closing time to drop a package and they couldn't be bothered to even answer questions or provide tape to ship - any store in alameda would treat you as a customer but US Post Office a badly run govt org that has no interest in serving clients. read more

They actually have a deliverer who drives from house to house. No packages, regular mail. Could she be any lazier? Oh yes, by delivering to the wrong address! Can't read or walk. Must've been chewing gum. I'm not sure if this tops the deliverer who said with his new scanner, he could never deliver a package without someone being present to sign for it. As in he didn't know how to work it except for signatures! Several supervisors I spoke with acknowledged a training issue and said they'd follow up and start a claim to refund my postage. No one ever calls back after vowing to help. Start over with a staff who wants work. read more

US Post Office - Sat delivery is only by car and you can consistently get delivery for two addresses at one with the postal "carrier"! - Post Offices Near Me - Alameda, California

This is my go to Money Order place, they have the best rate and the limit is $1000 most places is $500, plus I feel good helping out the post office! Due to Covid the line is a bit long but the service is fast read more

The post office is a little hit of miss, depending on who you get. Some of the clerks are real nice, some are lazy a-holes. I've used this post office for over 25 years and have had mostly great service, but had a terrible experience the other day. Went in to drop off a package. The bin was broken so I went to the font counter. I asked the clerk if I could just drop it off (its prepaid). She said "take it to the bin or around the back". Lazy bitch. Bin was broken and went around to the back and no place to leave it. Pissed off, I left and dropped it off at Nob Hill, where the service is excellent. We also just left on vacation and placed a vacation hold. They didn't hold the mail. Not surprised the USPS is going bankrupt because they need to step up their service. Nowhere near FedEx or UPS. read more

This is a good post office. The service can be slow at times, but the customers do come in waves so you have to time it right. read more

US Post Office - Post Offices Near Me - Alameda, California

Our passport appointment was horrible due to the encounter with the agent. He was short with words and it seemed like he did not want to do his job. He made us use our infant's blanket as a back drop when he clearly had a pull down projector background. His attitude made us feel like we were wrong for showing up and existing in front of him. I pray God's grace and peace over him. read more

I had a package that I did not want from BH&G. I marked it "refused". I waited in line for at least a good 20 minutes to hand it over to the postal employee. I heard about our federal shutdown, but standing there in line made me feel as this was a federal slowdown. Two postal employees at their station and a line almost out the door. I should have went to USPS on Webster Street, my end of town. read more

At least you have a job. People now a days need to appreciate they have a 9-5 job. I swear... Smile more. Places like these should have happy ppl working here. I understand the gov't is a corrupted type of field. But geez can I get help? And when I do ask for help there's no sense of urgency. Maybe because I learned pol appreciate sometimes when they are given top notch service. Idk. Obviously this person doesnt want to deal with me and/or help me. read more

Even though I live IN Oakland, I usually pop over to this post office, because there's always parking and the line isn't terrifying. Today I had to mail two prewrapped boxes and get a flat rate box to mail some other things. I was fully prepared to mail the first two, then pop out of line to assemble the rest, before going to the back of the line again. Paul(?) Was at the counter and was super helpful- gave me advice to use a different box, not the flat rate, went into the back to.find one, and then helped me assemble it. It was customer service +++ and I highly recommend this post office. read more

Worst post office ever. It doesn't matter what time or what day you go in there will ALWAYS be a long very slow moving line. Usually one or two VERY slow people working. You'd think during covid they wouldn't want 20-25 people crammed into a post office for 20-25 mins but they don't really seem to care to make it efficient to mail anything. Huge failure. You're better off driving to a different post office or using UPS/FedEx read more

PASSPORT APPLICATION REVIEW: I'm only giving it five stars because if you come in prepared with all your documents, you'll be out within 20 minutes of your visit! So this review is more of my recommendation of what to do before you make a visit to apply for a passport. 1) You can fill out the DS-11 form in person at this Post Office, but I recommend getting it filled out online and printed out here to save time: https://travel.state.gov/content/passports/en/passports/forms.html I paid about $30 for this- I know that this may be pricey, but I think it was totally worth it because it saved me so much time from waiting in line at the post office. 2) When I arrived, they DID NOT photocopy anything for you. They referred people to OfficeMax to get photocopies. Luckily, I photocopied my birth certificate (in black and white) and Driver's License (in color) prior to arrival, which they accepted. 3) Bring an original birth certificate and your Driver's License- they will keep the original birth certificate and send it back to you with your passport within 4-6 weeks (this is kinda sketchy in my opinion tbh). 4) From my experience, they do accept debit cards, but just to be safe, I recommend bringing in a checkbook (Thank you to all the other Yelp reviewers here who relayed that information!). I pre-wrote two checks at home before making my visit. The first check was to the United States Postal Services for the passport execution fee, and the second check was to the U.S. Department of State. When I arrived to the post office, I filled in the total amounts on my checks while I believe his name to be, Mr. Miller, was processing my other documents. 5) Lastly, come early! I arrived on a Monday at 8:40AM (From the USPS website, Passport Walk-Ins open at 8:45AM). There was a family of 7 first in line, and another individual in front me. However, I was first to be served because I had all my documents ready. So yeah, although the Passport Attendant looked like he woke up on the wrong side of the bed, I'm more than sure that having all my documents ready made my experience A LOT easier than most... Lol. read more

This office is a bit shorthanded, but everyone tries to keep a positive attitude and help customers to the best of their ability. Big shout out to Paul who went above and beyond to help me with my work mail. It took some serious effort to sort it out. Thank you ! read more

Thanks for leaving A slip at my door saying you're open at 8am so I could stand here ringing the bell until 8:30 when you actually open. Update your slips if they are wrong. read more

US Post Office - Post Offices Near Me - Alameda, California

I brought a package to be delivered and it never left their office, they took my money, and the package

This review is strictly for Mr. Miller the passport attendant. Sir! You need to find another job. Your attitude is disgusting and just maybe people would treat you with a little more respect if you put a smile on your damn face and not be so short with folks. It's customary here in the U.S to say Good Morning when someone greets you sir with a Good Morning and a smile. You just don't stare at them stupidly. You need a lesson in manners because obviously your mother didn't teach you any. Work on your nasty attitude Mr. Miller. For those reading this review, do not go to alameda to get your passport completed by the idiot passport attendant by the name of Mr. Miller. The lines are long and you will have to deal with his nasty attitude when you get up there. They don't have a working copy machine so you need to bring your own copies of your ID's and birth certificate. What a joke. I normally never write reviews but this asshole really forced my hand to do so. Go anywhere but here for your passport, don't let this guy ruin your day. read more

Worked with a nice man named Kerry. I rarely if ever send mail out, so admittedly I was pretty clueless. Kerry was very friendly and helped me get things done super quick! read more

The staff at this Post Office are terrific...fast, friendly, helpful. At certain hours, the lines are long, but they move smoothly.

Unbelievable: I mail packages that are prepaid throughout the week. I stand in line and when I approach the counter, I ask for them to be 'checked in'...then I'm given a receipt - which has no monetary amount on it...it merely reflects that the items are checked in. Now I've been doing this for years. Only last week, I go to the Alameda - Shoreline USPS branch. I once again stand in line, approach the counter and ask for the same - I'm told there is now a fee. I'm shocked of course. I explain that I do this regimen many times weekly and I've never been charged before. The USPS clerk adds that this is a new procedure just implemented recently. Thus, I leave my packages w/o having them checked. I then left a complaint on the USPS website. I get an email from the supervisor stating the clerk was correct and that I requested a certificate or proof of mailing which there is a charge but if I merely want to check the package in- I must wait in line and the clerk will do so......Well, I did wait in line ...for it to be merely checked in - of which a receipt comes out of the register. The clerk refused to do it because it was close to closing time and there was a line of folks waiting to be served. I think all USPS employees should be trained to be courteous, patient and honest when dealing with customers....even if it is close to closing time. read more

Dear guy who was just in the passport door literally 5mins ago.. we can read.. we know that we need to make an appointment for passport but we are asking u something else but u are a jerk and ignored us and shut the door and pointed at the sign to call the number TO MAKE AN APPOINTMENT... Try calling this number (510) 748-4156 Alameda, CA right now and tell me if u got someone to pick up the phone been trying for days now and when i personally came in to check and ask i got to deal with this rude guy.. u know who u are!!! read more

I am so pisses off with the lazy postal carriers. I live in a large apartment complex and the when I have a package, they never ever ever knock on my apartment door to deliver the package, they leave that unatempted delivery notice and make me go to the post office to pick it up. I have had problems with lost mail, lost packages, and failure to deliver when I am home. I was expecting a package for a friend's birthday today and now my gift will be late. WTF and no wonder the postal service is running out of money, if you hired more than people that can't speak english and hire people that really want to work, and improve your service you might be a lot more profitable. read more

I applied for my 1st time passport on Friday, February 19th. It was an awful experience. But I was very surprised to receive a confirmation email with tracking that it will arrive in the mail on Saturday, March 5th. INDEED, I received my passport on Saturday, March 5th. I thought it was going to take 5-6 weeks per status. It only took 2 weeks!! Sweet! I'm a happy gal. Thank you USPS and State Department for speeding up the application process. And for mailing back my original birth certificate and marriage certificate. FYI= Read my original post for tips!! read more

I'd give this location a negative five stars if I could. Also, I know this is a government business and nothing said here will make a difference. However, just want to pass on some info: 1. They don't do passports on Tuesday even though it's advertised that they do on the USPS website. 2. The postmaster for that location is the rudest government employee I've ever met. She should be removed from the location! Just go elsewhere rather deal with her and her incompetent staff. 3. They will never answer the phone, so don't bother. So, now the review: I called all day trying to see what times they processed passports. Of course, no one would answer. I looked online, got the info, and thought I was good to go. I filled out my form ahead of time, had all my documents in order, and thought I would be considerate of their time. I drive from Jack London Square to Shoreline and arrive at 8am so I can be waiting and ready when they open at 8:30am. Once they open, the postmaster simply points to a sign and says "we aren't doing them today" and walks away. I said, why isn't it on the site or at least answer the phone. She said, "We don't have to answer the phone." and continued to walk away. Rudest lady ever. I then had to drive all the way to another location where I was now at the back of the line. This is why FedEx and similar providers kick the ass of the USPS every single day! read more

I moved to Alameda almost two (2) years ago. I really like it here. I've always had a P.O. Box for nearly forty (40) years everywhere I have lived. Not once in that time have I ever had problems with the mail service...until I moved to Alameda. I've had P.O. Boxes in large towns such as San Francisco and Sacramento and small towns such as San Anselmo, Fairfax and Bolinas. All of these places have had absolutely NO PROBLEM delivering my mail. No problems at all! However, here in Alameda I've had sixteen (16) pieces of mail sent back in under two years. Why? As I was told by a couple of different postal geniuses, "...because your name was spelled wrong on the article and it was returned." My favorite they used twice, "Sorry sir, your name has seemed to have fallen off of your box." For some unexplainable reason, the postal workers in the back of the post office have a difficult time walking my mail across the room and placing said mail into the box with the corresponding number regardless of the "name." Match. The. Number. Its basic Sesame Street! I have received other people's mail in the past here as well as elsewhere and I just walk it up to the counter and hand it in. If I didn't use my box for work I'd cancel it. I'm not sure what the criteria is to work at this post office. Ray Charles could deliver my mail better than these idiots and he's not only blind but dead! read more

Yep, this place is terrible. Customer Service: Every time I go here, there is a damn line. The people helping are not always the most pleasant except for an older man - I forget his name but he's always been nice and helpful. Now the other employees are not always pleasant and sometimes downright rude! Recently we had a woman give us the wrong package and also delay the line after we returned because she could not locate another customer's package. A new person came in and finally resolved the issue after 20 or so minutes. Now you would expect her to help keep the line going but instead she just disappeared and allowed the guy to take care of the long ass line. He was actually very nice and quite knowledgable. Environment: The setup is fine. They have several desk areas for you to package your items at. The mail slots are big enough for most packages and the parking is abundant. I only gave it two stars cause of the two pleasant dudes that work here but besides that, I can't stand coming to this place. read more

I have had good experiences at the Post Office and I like the machine that dispenses the stamps that appear to have been printed with an ink jet. But if I want the fancy stamps I'll go inside and wait in line. The lines can get long during the holidays so I choose my time carefully. Most of the clerks I have worked with have been nice. Service with a smile. read more

I have been calling on multiple days the number on their website to address an issue with not receiving mail for 3 straight weeks. I call over and over and it just rings and rings. Today I finally got through and was put on hold, only to be disconnected after being on hold for 20 minutes. I have tried calling back every 10 minutes the past hour and I haven't gotten through again. Very irritating to see my tax dollars work like this. read more

Thanks to USPS Alameda for great service. In particular Pete at the Passport Service on 2/9, thanks again! I was in and out inside 15 minutes :) (front of line) BTW, other customers - have a copy of the front and back of your drivers license as well as a copy of your birth certificate. They only accept checks and money orders. Good luck. read more

Probably one the worst post offices in the nation. First thing I don't understand is why does all three post offices in Alameda have the same phone number. This office wants their customers to make an appointment for passports and that I don't mind, but how can anyone make an appointment if no one picks up the phone, and if by chance someone does pick up they'd just hang up immediately. I've managed to get 3 hangups and 20+ calls where it would just ring 5 minutes. With 3 offices I would assume at least one person could answer the phones. I finally gave up and drove to the main office. The employee didn't seem to care about his job or any of his customers, even though there was only one other person besides myself. He didn't bother to ask what we needed or anything. He just told us to come back when we've made an appointment. I think I would rather drive to the post office in Hayward. I was there a few days prior and the employee was friendly and very helpful. But I forgot some documents and was not able to complete my passport processing. Plus I didn't need an appointment! read more

This office is very poorly run - staff are obviously not happy in their jobs and the supervisor has major attitude and beyond RUDE. Super poor service overall and extremely slow - I've tried to endure this post office but it is consistently the worst ever....and I've experienced some pretty bad PO's!!! Avoid at all costs!!!!! read more

This post office redefines lazy and rude. I work at home all day, but I've frequently had to run to the post office to pick up packages because they're too lazy to even knock on my door and deliver it. Instead, they just leave the delivery slip, and I have to run around like a chicken with its head cut off to find my package. First I have to check with management to see if they got the package. Sometimes they say no, so they have to verify that it did not get mistakenly delivered to another apartment. It usually isn't delivered at all. Then I have to haul ass to the post office and wait in a long line because there's usually only two people serving the front desk. When I finally get to the end of the line, I get some surly lady who gives me attitude like it's my fault it didn't get delivered. She presses a few keys on a computer which I'm sure isn't even plugged in just so she looks busy in front of the impatient people in line. Then she slowly gets up, goes around the corner, and like magic, there's my package! You son of a...! When all is said and done, about an hour and a half of my day is wasted all because they didn't do the BARE MINIMUM required of them. I just have mail go to my wife's work now because they've been so terrible. Packages, netflix, even regular mail, goes through her work because they simply refuse to do their job. I'm sure they have no problem taking the paycheck. I think every single one of these lazy pieces of crap should be fired and forced to dance in a cheesy costume holding a sign in front of traffic advertising a car wash. On a hot summer day. At minimum wage. With no benefits. Maybe then, they'll get some perspective on how easy they have it. But until then, this lazy establishment will just kick around our packages until they get their pension at age 40 and retire. **** Oh and I almost forgot. I've been waiting for over a week and a half for my friend's wedding invitation. I get asked if it has arrived yet, but it's clearly lost. If it does arrive, it will undoubtedly show up water logged, smelling of sea water, and with a foot print on it. A few weeks after the wedding is over. You guys are down the street, what the hell happened? Are you utilizing sea gulls as carrier pigeons? Yet somehow the junk mail always seems to find its way into my mailbox. Thanks Alameda post office for connecting me to great local deals and coupons that I simply can't miss out on! read more

How many Alamedans on the west-central (NOT gold coast) have had this happen? You sign up for email notifications on package delivery. You get the email at 8:00 am or so saying IT'S OUT FOR DELIVERY, then you get another one around noon saying:AVAILABLE FOR PICKUP. What's the point of waiting for a delivery that won't be done? I called the number and got some one who kept explaning that "gee, the carrier must have hit the wrong button"????! Like that's an acceptable excuse. It's happened about 10 times this year. STOP WASTING OUR TIME! read more