I want today (6/10) for a passport appointment. I don't know her name but the lady who helped us…read morewas extremely helpful. Passport applications can be confusing and I was missing some parts but she was so nice and was able to complete the whole process in 15 minutes.

The customer service I received was not good. The employee seemed annoyed when I asked for help…read moreshipping my packages and did not explain the process. He did not ask important questions about the package contents, rushed the interaction. I hope this location can improve how customers are treated.

1 of 3 USPS similar reviews. This is not my usual SL USPS,…read morebut I was in the area and Googled the closest one to me at the time; what a fail. Why is there a USPS in the middle of nowhere?!?! Part of the reason I came was just to see if Google was wrong, lol. Quality/Quantity - Keep in mind I am grading on a curve... The low rating is due to the comparison with all the other Post Offices that I frequent... See other reviews; Reno (3 Stars) and Alameda (4 stars). The lobby is not open 24/7. I guess I am spoiled with my Alameda and Reno post offices. I made the mistake on the 1/20/25 (a holiday) of trying to drop off letters (5 inches worth; I know, due to my travels, I have not checked my mail for a long time) and a package in 3 SL post offices. Atmosphere - Decent size lobby, again too bad they were closed. No homeless here today, but I am imagining that is why they are closed during non business hours? The other two SL USPS that I went to today had homeless people. Plenty of parking since this is a hidden location... One way in and out. Well it is supposed to be... Service - 2, barely good enough. Not even any self service... Price - N/A, see their websites. Owner Comment - Congrats on your success since 1971 (formed in Washington DC) with your $80B in revenue. Much controversy about your profitability or lack of it. This is an "independent" agency of the executive branch of our US government. You have an amazing history dating back to 1775, but I will not go into that here.

Do not expect to be in/out quick in this location…read more The postal workers are nice and try to do the best they can but usually there is only one person working at a time. Why? I have no idea. I've been there many times where they or customers are raising their voices at each other and I could def understand their frustrations. I've been lucky in that I only have to mail out prepaid packages but the complaints I've heard while standing in line gives me enough pause to consider going to any other location for anything else.

2 of 3 USPS similar reviews. This is not my usual SL USPS,…read morebut I was in the area and Googled the closest one to me at the time; what a fail. Why is there a USPS in the middle of a mall!?! Part of the reason I came was just to see if Google was wrong, lol. Quality/Quantity - Keep in mind I am grading on a curve... The low rating is due to the comparison with all the other Post Offices that I frequent... See other reviews; Reno (3 Stars) and Alameda (4 stars). The lobby is not open 24/7. I guess I am spoiled with my Alameda and Reno post offices. I made the mistake on the 1/20/25 (a holiday) of trying to drop off letters (5 inches worth; I know, due to my travels, I have not checked my mail for a long time) and a package in 3 SL post offices. Atmosphere - Decent size lobby, again too bad they were closed. Homeless here today, so I understand why they are closed during non business hours. The other SL USPS that I went to today had homeless people also. Plenty of mall parking, but so many bad drivers. Service - 2, barely good enough. Not even any self service... Price - N/A, see their websites. Owner Comment - Congrats on your success since 1971 (formed in Washington DC) with your $80B in revenue. Much controversy about your profitability or lack of it. This is an "independent" agency of the executive branch of our US government. You have an amazing history dating back to 1775, but I will not go into that here.

I've never had a bad experience at this post office. Genuinely kind people work here. It's greatly…read moreappreciated!!!

Ngl , it gotten better! From back then, they now have more help i can say. Customer service is now…read moremore bueno!

There is always available parking here and I really like that lol…read moreCustomer service is friendly and helpful You can purchase cards and gift cards here There is a drive up drop off box and that is super convenient

I went to mail a letter this morning,and there's no Customer at the window. The lady at the…read more counter was playing on her phone. I went up and asked her to help me with my letter,but she did not pay attention to me.Then I went to the other person,and they did the same thing. Why were the employees there so lazy, just sitting around and not helping me with my letter ?11-08-2025

They lost my certified letter from my job and no one seem to care but the African American sister…read morethat works there on the right. Very sad customer service 7-10-25

This location is NOT open on Saturdays. Claims to be open 9am-1pm, but at 11am, they are closed.read more

I have been here many times over the years. It's best if you just need a simple mailing. It is…read moresmall often only one person working and the lines can be long. I appreciate that this last time they let me use a little tape for free. I often use the drive thru mailbox

This place is always so busy and always has a line. Had 3 people working. It's kind of depends who…read moreyou get. some are slower than others. One lady was running through the line quickly which I can appreciate. They're all very nice and helpful. Expect a wait when you come

I recently moved, and wanted to keep my new address private to the extent possible…read more Prior to officially updating my address with the United States Postal Service, I checked their policy on their website regarding the sharing of address information. From the USPS site: 'We do not sell customer or mailing lists to outside parties, including marketers. We protect your information under the Privacy Act. We only share your information in the following limited situations: to a congressional office on your behalf; to financial entities regarding financial transaction issues; to a USPS auditor; to entities, including law enforcement, as required by law or in legal proceedings; to customs agencies relating to outgoing international mail; to contractors and other entities to fulfill your product or service; or with your consent.' I came to find out too late that these assurances are completely false and misleading. Immediately after my change of address was processed, I started getting flooded with various solicitation mailers at my new address. I then found out through further research that when you change your address with USPS, they sell your new address to literally hundreds of entities. Please read the July 2013 Forbes article titled 'How The Post Office Sells Your Address Update To Anyone Who Pays (And The Little-Known Loophole To Opt Out)' for a more complete picture of the disturbing reality of the situation. From the referenced article: 'The Postal Service set up its current National Change of Address program, sometimes abbreviated as NCOA, in 1986. Until 2002, the USPS licensed to just 22 companies. After complaints about privacy violations, they reformatted the data to assure only those with the former address could obtain the new information, according to spokesman Roy Betts. That change allowed the postal service to distribute the address changes more widely. Today they license to about 500 companies.' 'USPS justifies the program on the grounds that they don't 'sell' the list but license its use. That is a subterfuge. Supposedly, you only get a new address if you have the old address already. Because data brokers have every household in America in their files, the information goes from NCOA to the data brokers, who flag every change and resell lists of new movers to anyone.' Disgraceful. This is a federal agency funded by citizens' tax dollars, and this is the amount of reverence they treat our most sacred personal information with. Whenever I move in the future, I will never again submit a change of address to USPS. The better course of action is to update your address only with essential organizations you personally do business with, and use a PO Box for a mailing address wherever possible. Live and learn, but we shouldn't have to utilize such work-arounds to gain a basic modicum of privacy. And for the record, I am well aware there is virtually no data privacy anymore, but the government should certainly not be perpetuating the problem - and getting paid for it. There are people, including domestic violence survivors, for whom the consequences can be absolutely dire if their residential information is not kept private. I looked into this further as well, and supposedly there is a program through the state you can apply to in order to keep your address private, but even if you're 'approved', there are no teeth in the rules, and private businesses are not required to honor the request. This must change. Please contact the USPS and your congresspersons directly to voice your concerns about this. privacy@usps.com Or: PRIVACY OFFICE US POSTAL SERVICE 475 L'ENFANT PLZ SW RM 9431 WASHINGTON DC 20260-1101

I have never had a problem with making returns at this store. They are friendly, fast and helpful…read more From taking customers to the very last minute up to helping with simply taping or closing up packages for you if it doesn't look sealed properly. The only cons would be the long lines and the location, it can get busy and sometimes there are random people outside haggling you to sign things or asking for change.

Terrible customer service. I asked the staff to place my return packages in mailers and attach the…read morelabels because the two packages were almost identical, and I didn't want to risk the labels getting mixed up. Instead, they placed the packages and labels on the back counter to be packaged later. This has happened to me before, and my packages ended up getting mixed up, which is why I made the request in the first place. What made the experience worse was the response from the employees. The woman assisting me and a tall older man with white hair behind the counter laughed and made dismissive comments such as, "Oh, come on! We're UPS, we know what we're doing!" Regardless of where you work, mistakes can happen, and customers should be treated with respect when they're simply trying to avoid a problem. It's not unreasonable for a customer to want a little peace of mind, especially when mistakes do happen. I took my other package and left. For reference it was not busy at all. I was the only customer in the store at the time.