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13 years ago

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Best Buy - Phoenix

Best Buy - Phoenix

(208 reviews)

$$

When you come here, I recommend being prepared with knowing what you need. I just came in looking…read morefor a laptop charger. There's no greeting when you walk in and nobody asked me if they could point me in the right direction even as I was standing around with my own laptop like a deer in the headlights for a solid 3 minutes. I eventually found it myself when I walked to the laptop section in the back and this girl who looks about 22 (with straight, center part black hair. Wish I'd caught her name) looks at me and says, "you just trying to check out or something?" No smile. Nadda. I'm like, "uhh, no I just found this laptop charger and I'd like to plug it in to see if it works." This chick looks at me like I just asked her to lick the floor. She opens the package and tests a few of them, and is like "yea our chargers won't work for this." I have a pretty standard laptop. I was like "huh, that's weird..." No response. No "let's check over here and see if any other ones might be available." Nothing. Just this "sorry not sorry, leave me alone" attitude. I walked back over to the charger section and grab another one, opened it myself and found an adapter that works. I walk back over to the desk to check out and the same girl is working on some return or something and doesn't acknowledge me even if there was nobody else checking out. I say, "yea looks like you're returning something so I guess I'll go to the front." Again, no acknowledgment. Just gives me this glare like I was able to inconvenience her again. I remember Best Buy when I was growing up and people who worked there were typically very professional and friendly. I'm giving this a three star because the women at checkout were nice and I was able to get what I needed. Then again they were a little older. Yet another example of why Gen Z being terrible at customer service and acting like they'd basically be anywhere else. Had I known I'd have to deal with her I would have just started opening packages by myself to not "inconvenience" her for having to do her job.

I ordered about $2K worth of Sonos gear online for in store pickup. They only had one cashier…read moreworking with 3 employees visiting at the front of the store. [See photo]. It took me 15 minutes to pick up my order as the people in front of me had 3 complex transactions in a row and had tons of questions that stalled the cashier. When another employee wandered to the front of the store from the cell phone area I asked if he could grab my online order. He was able to get my order and then walked away without offering to help me carry the large boxes to my car. This is the reason that Amazon is smoking large box retailers with employees that don't care about customers. I won't be shopping this Best Buy on Thunderbird anymore.

US Digital Media - computers - Updated May 2026

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