So I am WAY overdo submitting this review!! The manager at…read moreGentech, Dalton is AMAZING!! I called with laptop issues a few weeks on a holiday, had to call the emergency # on the recording! He helped me get it going again over the phone plus I took it on the next day so he can clear out some issues! Sooo HELPFUL & KNOWLEDGEABLE!! And the cost was very reasonable for their expertise!! THEN in the last two weeks, I've had to take my iPhone in that is only about six months old because it was really acting up! And of course he fixed that too! I cannot say enough about Dalton and all the staff at GenTech!! I highly recommend that you try them first even before your service provider! I know he saved me a lot of time! Thanks GENTECH!! So glad you are in my neighborhood! There are other companies nearby and I'm glad I chose GenTech!!

While walking to another store in North Phoenix I saw Gen Tech. I had just bought a new laptop and…read moreneeded programs and apps installed. I tried this myself in the past but as a senior citizen it was a nightmare. Not only did Gen Tech have it up and running in less than an hour they also checked my older lap top for any malware. These are tech professionals who know what they are doing and very pleasant to deal with. The price was very fair and they saved me an awful lot of grief. Very much recommend them. What made it even better there was no upselling or trying to tie me into one of those "service contracts." This place is a real hidden gem.

Joe added a new hard drive and RAM capabilities to my MacBook Pro for under $500, thus saving me…read morefrom purchasing a new MacBook immediately. My laptop runs like a new one, and allows me time to purchase a new one. Exceptional service and possibly one of the finest individuals you will meet. Well done, Joe! Thank you very much!

Awesome service quick turnaround I'll use them again without hesitation. Price reasonableread more

So far no complaints. 1st. The response was immediate and filled with lots of informative…read moreinformation and a scheduled pick up.

Working with Tiernan was a great experience, he was very professional and his communication was…read moregreat. Unfortunately we didn't have luck recovering my data because my external hard drive was too old. But it was handled very professional and Kiernan tried his hardest and spent a significant amount of time on trying to make it work.

Great service. My cellphone was nearly useless from viruses. Jayson got rid of the viruses and my…read morephone now works great. Jayson kept me un-the-know about his progress. He did a great job. I definitely recommend him & the company to solve any cellphone issues.

I had a terrible experience with Asurion. I brought my phone in because it wasn't charging…read moreproperly. They told me the charging port was dirty and that cleaning it would fix the issue. When I picked it up, the problem still wasn't fixed. I went back and explained that none of my chargers were working with the phone. Instead of diagnosing the phone, they tried to tell me that every single one of my chargers needed to be replaced and insisted there was nothing wrong with the phone. That makes no sense. Clearly, the issue is with the phone, not every charger I own. They didn't actually repair anything and didn't take responsibility for the unresolved problem. I paid for a "repair" that was not done, and now I still have a phone that won't charge. Very disappointed with the service and lack of effort to actually fix the issue

Super amazing support and service. Attention to detail with I.T. experience that is way beyond any…read moreother company I have dealt with before. If your experiencing IT issues give this company a call, you won't be disappointed.

From the owner: Nova Mesa Computers builds performance servers, workstations, desktops and laptops to power the…read moretechnology of business

Fast and was convenient that he was able to come directly to my door to fix my iPhone. Highly…read morerecommend.

They responded quickly and were at my front door within a couple of hours. I really love how…read moreconvenient their mobile services are and how easily they were able to replace my phone's battery within 10 minutes. Would recommend 10/10!

Droped my computer off here, they were great and quick and also offered a deal for first time…read morecustomers! Would recommend them

Shane took time to help with me with some questions and research for repairing something in my PC…read more It was clear I was intending to do the fix myself but he was glad to help me anyways. I will be sure to come to Shane in the future with any computer issues.

Shane was respectful, great professionalism and provided amazing service. Super affordable prices…read moreand fixed my HP within 2 hours. beyond grateful I found him and I saved his number because I know I will be using him again. The biggest blessing for me

When you come here, I recommend being prepared with knowing what you need. I just came in looking…read morefor a laptop charger. There's no greeting when you walk in and nobody asked me if they could point me in the right direction even as I was standing around with my own laptop like a deer in the headlights for a solid 3 minutes. I eventually found it myself when I walked to the laptop section in the back and this girl who looks about 22 (with straight, center part black hair. Wish I'd caught her name) looks at me and says, "you just trying to check out or something?" No smile. Nadda. I'm like, "uhh, no I just found this laptop charger and I'd like to plug it in to see if it works." This chick looks at me like I just asked her to lick the floor. She opens the package and tests a few of them, and is like "yea our chargers won't work for this." I have a pretty standard laptop. I was like "huh, that's weird..." No response. No "let's check over here and see if any other ones might be available." Nothing. Just this "sorry not sorry, leave me alone" attitude. I walked back over to the charger section and grab another one, opened it myself and found an adapter that works. I walk back over to the desk to check out and the same girl is working on some return or something and doesn't acknowledge me even if there was nobody else checking out. I say, "yea looks like you're returning something so I guess I'll go to the front." Again, no acknowledgment. Just gives me this glare like I was able to inconvenience her again. I remember Best Buy when I was growing up and people who worked there were typically very professional and friendly. I'm giving this a three star because the women at checkout were nice and I was able to get what I needed. Then again they were a little older. Yet another example of why Gen Z being terrible at customer service and acting like they'd basically be anywhere else. Had I known I'd have to deal with her I would have just started opening packages by myself to not "inconvenience" her for having to do her job.

Really frustrating that Best Buy no longer gives customers a practical way to call an individual…read morestore and ask a simple inventory question. I was trying to find out whether a location had Pokémon products in stock, but instead of being able to speak with someone at the store, you get routed through the general phone system. Online inventory is not always reliable for high-demand items like Pokémon cards, so being able to call the actual store would save customers a lot of wasted trips. For a major retailer, it shouldn't be this difficult to get a basic stock question answered.