To tell the truth--This joint is IMPRESSIVE! It's a computer assistance business model you will…read morelove. I am celebrating how smart I was for finding this resource for computer help of all types. Well, actually, I found it by a Google search when I got fed up with a computer function that had frustrated me for over a year. I knew that I didn't want to wait in line or wait days for the help I needed, and I knew I didn't want anyone to come to my home. I knew I didn't want to leave my computer anywhere--I have work to do! Night before last I found GenTech on Google. I was able to make an online appointment for the next day at a convenient time. My assigned technician (Title?) was ready when I arrived at the clean, modern, and easy-to-find location. The problem I had was, as I already knew, very complicated. Thirty (30) minutes later my problem, plus several I didn't even know I had, was solved! My only regret was that I had spent hours upon hours trying to fix the problem by myself. That won't happen again thanks to having GenTech in my toolbelt. You gotta check these folks out!

Wonderful group of young folks who are very knowledgeable about computers, ipads and iphones. When…read moreI tried to upgrade to the latest ios release of 18 and got 26 instead I was lost. They untangled my user experience and also helped me with a way to avoid ads on youtube until my adblocker caught up! Highly recommen.

Awesome service quick turnaround I'll use them again without hesitation. Price reasonableread more

Such a great place to take my sick computer. They did a great job of getting me up and running…read moreagain. Thanks!

So far no complaints. 1st. The response was immediate and filled with lots of informative…read moreinformation and a scheduled pick up.

Working with Tiernan was a great experience, he was very professional and his communication was…read moregreat. Unfortunately we didn't have luck recovering my data because my external hard drive was too old. But it was handled very professional and Kiernan tried his hardest and spent a significant amount of time on trying to make it work.

I had a terrible experience with Asurion. I brought my phone in because it wasn't charging…read moreproperly. They told me the charging port was dirty and that cleaning it would fix the issue. When I picked it up, the problem still wasn't fixed. I went back and explained that none of my chargers were working with the phone. Instead of diagnosing the phone, they tried to tell me that every single one of my chargers needed to be replaced and insisted there was nothing wrong with the phone. That makes no sense. Clearly, the issue is with the phone, not every charger I own. They didn't actually repair anything and didn't take responsibility for the unresolved problem. I paid for a "repair" that was not done, and now I still have a phone that won't charge. Very disappointed with the service and lack of effort to actually fix the issue

DO NOT COME HERE…read more These idiots used thredlock making it nearly impossible for me to remove the backing on my laptop to check the mother board and battery.

Super amazing support and service. Attention to detail with I.T. experience that is way beyond any…read moreother company I have dealt with before. If your experiencing IT issues give this company a call, you won't be disappointed.

From the owner: Nova Mesa Computers builds performance servers, workstations, desktops and laptops to power the…read moretechnology of business

Excellent customer service! I went in to buy a phone, and I was presented with various options. I…read morefound the perfect one and will definitely return for my future purchases! Check them out!

sierra at the Target Store assisted me in signing up for Consumer Cellular today. Verizon gave the…read morewrong code and we spent hours trying to fix their mistake. Sierra never gave up and finally we were able to get the correct code from Verizon and get my phone set up..During that time, while we were placed on one hold after another, she waited on other customers and never lost her cool. Several seniors came by for assistance. She handled their problems, treated them with kindness and respect.. I am 87 so also a senior. I have no respect for Consumer Cellular because they employ dedicated employees like Sierra. She deserves a raise! Thank you.

Droped my computer off here, they were great and quick and also offered a deal for first time…read morecustomers! Would recommend them

Shane took time to help with me with some questions and research for repairing something in my PC…read more It was clear I was intending to do the fix myself but he was glad to help me anyways. I will be sure to come to Shane in the future with any computer issues.

Shane was respectful, great professionalism and provided amazing service. Super affordable prices…read moreand fixed my HP within 2 hours. beyond grateful I found him and I saved his number because I know I will be using him again. The biggest blessing for me

When you come here, I recommend being prepared with knowing what you need. I just came in looking…read morefor a laptop charger. There's no greeting when you walk in and nobody asked me if they could point me in the right direction even as I was standing around with my own laptop like a deer in the headlights for a solid 3 minutes. I eventually found it myself when I walked to the laptop section in the back and this girl who looks about 22 (with straight, center part black hair. Wish I'd caught her name) looks at me and says, "you just trying to check out or something?" No smile. Nadda. I'm like, "uhh, no I just found this laptop charger and I'd like to plug it in to see if it works." This chick looks at me like I just asked her to lick the floor. She opens the package and tests a few of them, and is like "yea our chargers won't work for this." I have a pretty standard laptop. I was like "huh, that's weird..." No response. No "let's check over here and see if any other ones might be available." Nothing. Just this "sorry not sorry, leave me alone" attitude. I walked back over to the charger section and grab another one, opened it myself and found an adapter that works. I walk back over to the desk to check out and the same girl is working on some return or something and doesn't acknowledge me even if there was nobody else checking out. I say, "yea looks like you're returning something so I guess I'll go to the front." Again, no acknowledgment. Just gives me this glare like I was able to inconvenience her again. I remember Best Buy when I was growing up and people who worked there were typically very professional and friendly. I'm giving this a three star because the women at checkout were nice and I was able to get what I needed. Then again they were a little older. Yet another example of why Gen Z being terrible at customer service and acting like they'd basically be anywhere else. Had I known I'd have to deal with her I would have just started opening packages by myself to not "inconvenience" her for having to do her job.

I ordered about $2K worth of Sonos gear online for in store pickup. They only had one cashier…read moreworking with 3 employees visiting at the front of the store. [See photo]. It took me 15 minutes to pick up my order as the people in front of me had 3 complex transactions in a row and had tons of questions that stalled the cashier. When another employee wandered to the front of the store from the cell phone area I asked if he could grab my online order. He was able to get my order and then walked away without offering to help me carry the large boxes to my car. This is the reason that Amazon is smoking large box retailers with employees that don't care about customers. I won't be shopping this Best Buy on Thunderbird anymore.