I had to bring my teenaged daughter after some complications from anesthesia (not performed by Dr…read moreShaw). The staff put us at ease from our first contact. The surroundings were calming. Heather, Dr Shaw, and our nurse (can't believe I can't remember her name) made sure my daughter understood what was happening and what to do. She was able to sleep after that visit. I've been to other urology practices in other cities and this one is by far the best I've experienced.

TO DR. SHAW, TO YOUR INVESTORS, OTHER OWNERS, AND TO YOUR POTENTIAL PATIENTS…read more You all are using bad business practices. I UNDERSTAND THE SURGERIES GO WRONG. BUT IT WAS MORE THAN THAT. Training moment for you all, please read. Hopefully other people can avoid this scenario. Do not use this urologist, go anywhere but here. Nothing but problems. 1. Dr. Shaw gave me a vasectomy and several days later I had a giant lump on the right side. Went back several times over the next few months to see him and only saw his associates who gave me round of antibiotics, three rounds in a row before addressing any of the problems. I would request to see him on the phone they would say yes it's with him and it would just be another person who's never seen me before. The last visit I had was with a woman who actually shot me straight and said this is not normal and did not want to give me a fourth round of antibiotics. 2. After these multiple visits request requesting him but getting a nurse or associate I Literally had to stand in the office and demand to see him, they pulled me aside because I was being a squeaky wheel demanding to see the surgeon who bought my operation. Hence, I finally got to see Dr. Shaw directly after months and months of pain and suffering . 3. He told me that he no longer uses the technique that he used on me for this very reason, he could fix it, but it's a surgery and he has to put me under and my insurance would not cover it. He also agreed he would not bill me for that appointment. He looked in my eyes, shook my hand and told me he would not bill me. 4. Months and months later I get a bill for that visit from Dr. Shaw's office. Today I called and when I questioned it, they said they would take the co-pay off and I asked if I should call my insurance agency so they can take the entire visit off as discussed. The associate at Dr. Shaw's office hung up on me. They are trying to cover their tracks on a false bill in over billing situation She then handed me over to the practice manager. Large lump is still here and I've seen another urologist to see about taking care of it. I do not recommend using Dr. Shaw because of his inability to see a patient directly after a surgery when something went wrong. I had to stand my ground and demand to see him before he would. Then he made false promises and build me in my insurance anyway. If I personally would rate him as a surgeon, I would say one star because he botched mine, but I'm sure some things go wrong. The true one star situation here is a lack of ability to address the problem, when he did address the problem he made false promises, The manager said she would call me back in three days. I'll have another post on this in three days to see if this was taken care of. I'm also contacting my insurance agency to report an over billing statement. Dr. Shaw, hello from Travis hope you see this and I'm sure you remember me. Again, the one star is not because you botched my surgery. It's because of lack of the ability to own up to it, are you going through three rounds of antibiotics for something? That's not an infection, me having to stand in front of your office and demand to see you before I could see you again, and then making false promises to me afterwards. You looked me directly into my eyes and shook my hand and made me false promises. This is on you, Dr. Shaw. I'm sure you're a good surgeon and this is not the standards of your operation. I hope this is a training moment to make your process better.

Avoid this charlatan. At the age of 70, I consulted him because I was having to pee every fifteen…read moreminutes. After a year of talks and tests, he persuaded me to have my prostate surgically removed. A year and a half after the surgery, my frequent-urination problem had not improved. His only advice was to have patience; sometimes bladders took a "long time" to "settle down" after a surgery. I consulted my family-practice physician. He figured out that the frequent-urination problem was not caused by something with my bladder or prostate. It was caused by high blood-sugar (diabetes). After I changed my diet and started taking diabetic medicine, my urination problem went away. How is it possible that after years of medical school, and more years of being a practical urologist, Dr. Ruff was unable to imagine an alternative explanation for an old man's frequent-urination problem other than that it was caused by a malfunctioning bladder/prostate? I can only think of two possible explanations. Either he is deeply stupid, or does not care about the welfare of his patients. My advice: stay away from him.

Dr. Ruff is very professional and trustworthy. Would highly recommend him if you have to go to an…read moreUrologist

Urology Austin has been taking care of all their patients with ongoing care and support for many…read moreyears throughout the Austin and surrounding areas!!! Their entire staff of physicians are always there ready to assist you with their outstanding healthcare expertise in helping you to live a better and healthier lifestyle!!! Jerry Stefek

My vasectomy procedure did not exactly go according to plan, both from a procedural standpoint as…read morewell as front office proceedings. I explained to the doctor during our consultation in January how terrified I was of this procedure and that I wanted both the valium and nitrous to get me through it. He said no problem. I also received a printout of pre-op and post-op instructions, which includes them stating someone will discuss with me specimen collection. Well... 1. I was not administered the nitrous as requested, and as a result, I was entirely too coherent during the procedure. 2. The doctor failed to adequately numb the area prior to beginning the procedure, which, as you can imagine, resulted in incredible discomfort. After I yelled out, he apologized and applied additional numbing medication to help. 3. There was literally no post-op follow up discussion. Basically just snipped and left. No one bothered to check in on me or go over the specimen collection process as stated in their printout. 4. When I was paying the bill before leaving, I did not receive any kind of detailed statement to clarify what all I had just paid for. And then they billed me again for something that 1. I had already paid for and 2. Something they never even gave me (the Fellow kit for specimen collection). While the doctor's bedside manner was fine, it would have been nice for him to thoroughly explain how the procedure is done and what kinds of things to expect and where. Something as simple as "hey, this is where you are going to see incision marks, this is what those incisions will look like afterwards, this is how much post-op bleeding you should expect, etc.". Instead, I'm left wondering if I'm going to end up with scarred testicles that do not look right or feel right after everything settles down. It's a very uneasy feeling. Looking back, the entire process was disjointed and uncoordinated, and I'm not happy about it. Now I'm just praying the doctor did the job correctly, so I do not have to endure that nightmare again.

Dr. Bryan Kansas MD has been providing wonderful care and support for me for nearly five years…read morenow!!! Dr. Bryan Kansas has a wonderful sense of humor that makes his consultation visits with me so much more enjoyable and knowledgeable!!! He is a wonderful listener and always provides for me knowledgeable advice in regards to all of my urological health issues!!! I highly recommend Dr. Bryan Kansas MD to all new patients that are wanting a very outstanding and reliable physician with Urology Austin!!! Jerry Stefek

super easy to talk to, gets right to it, doesn't blind you with the unnecessary. Addressed exacvtly…read morewhat I came in for and also gave me fantastic advice on a protocol that Ive been doing for years somewhat incorrectly. There is no way a man isnt going to be apprehensive about his U appointment- you can forget all that with Kansas- no embarrassment and a great manner. Strongly recommend

Dr. Bhavsar recently performed prostate reduction surgery on me and the whole experience was…read moresurprisingly easy. He is an outstanding physician and we are fortunate to have this guy in BCS.

Dr. Kocurek diagnosed and treated my symptom in 2 visits. This was after the same terrible…read moreexperience I had at the same urologist Dee C. went to (review 06/06/08). It was amazing, the other urologist took 5 years and no luck. 60 days with Dr. K., and I'm doing great!

After having had a terrible experience with another urologist during a bout of kidney stones, I…read moresucked it up and waited several days for an appointment with Dr. Kocurek. At all times he treated me with dignity and respect and as an advocate in my own care. He prefers to have discussions not in the exam room when you're wearing an ill-fitting thin gown, but in his comfortable office, where you're fully-clothed and feel like a grownup. He is calm and understanding. His office staff is also awfully nice. The hospital recommended this doctor to me and after having dealt with him, I understand why.

What a great doctor! I did not have any real experiences with specialists to compare Dr. Miller to…read moreuntil recently. I recently had to visit 2 other specialists and now realized how lucky I was to come across Dr. Miller at Urology Associates. Not every specialists has his bed side manners, and attention to detail. He also has a seasoned staff which most doctors offices lack. So if you're wondering if Dr. Miller is going to be a good fit, wonder no more.

From the owner: **Jeffrey S. Miller, M.D.**read more

Follow-up for problems related to a rushed appointment was poor and didn't meet expectations…read more This practice used to be much better in all aspects of medical care.

When your doctor is out of the office they ignore you, no one calls to tell you your doctor is not…read morein the office and the doctor doesn't call you when they come back.

Dr. Melody Denson is first class. Not only as a doctor, but as a person. I've had the pleasure of…read morecoaching her son in football for a few years now and he's just as kind and caring as his mom. Dr. Denson has gone out of her way to check in on me after a couple major surgeries I had these last 2 years, not even related to her practice. She was genuinely concerned that I was recovering and healing up fast. I later got to see Dr. Denson as a patient and she quickly got my out of wack hormones fixed after diagnosing an issue and providing a remedy through a prescription and nutritional change. I feel so much better after being under her care. She is emotionally concerned about your well-being and actually listens to your concerns versus ushering you along as most doctors do. I can't recommend Dr. Denson enough. Thanks for all you do Melody.

Haven't been to the place and they are apparently in multiple locations. I called in to find out…read moresome cost estimates and was told by the person I talked to that I would have to come in and see a doctor to get an estimate. I deal with a bit of law and said I believe that you're required by law to give me some idea prior to that what I would be paying. She said no that wasn't correct. It is correct both for the State and Federally. It didn't seem worth arguing as I believe it was the billing dept since they don't have any directions on estimates. I don't expect everyone to be familiar with the law. I would hope that before stating things as facts they would check on aspects they are not sure of. I called back and planned on talking to someone higher up to get the estimate and I would guess the person who I talked to previously recognized the number and sent it on and I got the most curt person imaginable. Perhaps they were having a catastrophic day, quite unpleasant. After a quick explanation of the call and some abrupt responses, I got part way through my sentence and she stated a number. Given the rest of the conversation I decided not to even bother finding out what that price included as there can be several layers to any procedure. The impression that I was lacking in some way because I didn't already know all of this and why was I wasting her time was simple too strong. I'm certainly not the type of person who buys a car without knowing the price?