My vasectomy procedure did not exactly go according to plan, both from a procedural standpoint as well as front office proceedings. I explained to the doctor during our consultation in January how terrified I was of this procedure and that I wanted both the valium and nitrous to get me through it. He said no problem. I also received a printout of pre-op and post-op instructions, which includes them stating someone will discuss with me specimen collection. Well... 1. I was not administered the nitrous as requested, and as a result, I was entirely too coherent during the procedure. 2. The doctor failed to adequately numb the area prior to beginning the procedure, which, as you can imagine, resulted in incredible discomfort. After I yelled out, he apologized and applied additional numbing medication to help. 3. There was literally no post-op follow up discussion. Basically just snipped and left. No one bothered to check in on me or go over the specimen collection process as stated in their printout. 4. When I was paying the bill before leaving, I did not receive any kind of detailed statement to clarify what all I had just paid for. And then they billed me again for something that 1. I had already paid for and 2. Something they never even gave me (the Fellow kit for specimen collection). While the doctor's bedside manner was fine, it would have been nice for him to thoroughly explain how the procedure is done and what kinds of things to expect and where. Something as simple as "hey, this is where you are going to see incision marks, this is what those incisions will look like afterwards, this is how much post-op bleeding you should expect, etc.". Instead, I'm left wondering if I'm going to end up with scarred testicles that do not look right or feel right after everything settles down. It's a very uneasy feeling. Looking back, the entire process was disjointed and uncoordinated, and I'm not happy about it. Now I'm just praying the doctor did the job correctly, so I do not have to endure that nightmare again. read more

Urology Austin has been taking care of all their patients with ongoing care and support for many years throughout the Austin and surrounding areas!!! Their entire staff of physicians are always there ready to assist you with their outstanding healthcare expertise in helping you to live a better and healthier lifestyle!!! Jerry Stefek read more

WOMEN - DO NOT BOOK WITH UROLOGY AUSTIN! I was under care at the Urology Austin Round Rock office but moved south, so I wanted one close to me. And this stuff isn't fun to review, lets be honest. I'd much rather my opinions about queso be shared than this, but its super critical to get the word out and you being able to read my truth is worth it. First appointment to visit with a PA, the PA clearly didn't look at my existing patient records, asked me questions about my health that I won't post here, but when I told her, she said "Why?" I just stared at her. I had to redirect her to discuss my current chronic issue and she said "Well, I usually work with men, but I was out wih my friends (other PAs) this weekend and they were talking about this condition - the treatment is medical and psychological - have you seen a psychiatrist?" Now, if my PA was out having margs with her friends and discussed this, maybe they should have pointed out how long DOCTORS had called these issues psychiatric and women have suffered because of it. If you want to act as unprofessional as your wrinkled scrubs and messy bun, thats fine, but not to me. She was so cluelessly unprofessional, I left the office and refused to be seen by her. (I want to give props to the sweet older man who was waiting and witnessed some of this and became outraged for me, I had a broken foot at the time, so he allowed me some dignity as I hobbled quickly to the elevator and waited for it to arrive.) So, the office called me, said that Dr Sosland would see me (given I had already waited 6 weeks for the original appointment). Well, Dr Sosol was in surgery for 2 hours past my appointment. But I stayed, because I was in pain and I couldn't wait any longer. Doc arrives, I actually really liked her, but she was having to see 3+ patients AT A TIME to try to catch up her day. Look, I don't need to share my business around the internet, but I was left in a very uncomfortable position for over 15 minutes while she hopped between rooms. She really seems good, so I put up with it and she gave me a plan and I scheduled out 6 weeks... Well, today, I get a call from the office that Dr. Sokol will not be in the office on my follow up in 2 weeks and that they needed to SCHEDULE ME FOR JUNE! A follow up after a new medication is recommended and I need to wait an additional 6 weeks to the current one? On what planet is this ok? This is clearly a practice that doesn't care about the patients, the reviews say it all, we ALL deserve better medical care than this clinic cares to provide, I encourage you to find somewhere else. read more

Urology Austin clinic at the FM 620 Brushy Creek location has been providing absolutely wonderful and exceptional care and support for me during the past four years!!! The entire staff of urologists and physician assistants and nurses along with the receptionists are always willing to assist me with outstanding care and support for me to continue to live a better and healthier lifestyle!!! I highly recommend this clinic location to all new and existing patients!!! Jerry Stefek read more

Disappointed with the Urologist caused harm and damage from a suppose to be "simple Vasectomy", Brian Kansas Said. Not True Thanks Still Suffering. read more

The absolute worse front desk staff in my 60+ years of life. Smug, indifferent, unhelpful. Office puts you on hold for ever. Gave up multiple times after 30 minutes. If you want to contact them, drive on over and wait in line. Showed up for a recent appointment 15 minutes early as requested and office was closed for lunch. But front desk staff wasn't taking complaints that day. Told me to sign in and sit down. Rude staff and pathetic operations. By the way, they thought they called me to cancel an appointment because my doctor wasn't available so I wasted a trip and got a miserable experience. Never going back! read more

I utilize the Round Rock clinic. Dr Denson is wonderful. She is easy to talk to and I've been her patient for about 20 years. I also see her PA/NP, Daniel Means. Both have my trust because they care and have a great attitude toward their patients. It is my belief Daniel and Dr Denson saved my life. My Primary Dr tried to cure me of ongoing bladder infections for two years and after many different antibiotics, I felt hopeless. Danielle and Dr Denson suggested a very old but effective antibiotic and two supplements and my infections were cured. So I'm glad to say, if you have a urinary problem see Dr Denson. She will take care of you and so will Danielle. read more

Dr. Denson is nice and caring. However, after going to several appointments and severe pain--trying to resolve my issue seemed like she was taking the longer route to help/figure it all out. The staff were friendly. My main issue being hospitalized for a week with e-coli in the bladder (something no one would want to experience) all because one of the assistants applied a faulty/damaged catheter/foley. Which caused me to have sepsis, high and low blood pressure, fever, uti, kidney infection and e-coli. We called the office to speak to her, she didn't returned the call. I was blessed that my NEW urologist had an opening fairly quickly. He did testing and began treating me. They thought me to self catheter(which I was frightened) and followed the treatment. I'm still on medication BUT I can now urinate on my own. read more

Initially I was impressed by the services provided. Unfortunately I had side effects from the medicine prescribed I tried to talk to doctor about the side effects only to be screened by staff and return phone calls from the receptionist. I needed help ,instead I was met with road blocks to communicate with the doctor. Sad I have to all start over with a new doctor who will return calls,listen to what I have to say and work with me to find a medicine that has less side effects read more

I paid $15,000 dollars for a surgery not including airfare/ hotel/ time off work/ dog sitting/ arrangements twice once to do the surgery and another time to have the surgery redone because of the rejection and botched job the surgeon did Dr.Bryan Kansas. I am so upset and disappointed in this doctor he does not seem to care about what he did. I now can't achieve an sexual release with my partner while bottoming because of the implant he did that messed up my body. The doctor nor his staff responds to you in a timely manner and I mean week/ to weeks to hear anything. Now I'm being avoided. I don't want any other men to suffer the consequences of the Penuma implant. DO NOT MESS UP YOUR BODY AND SAVE YOUR TIME AND MONEY. read more

Urology Austin has nineteen clinical locations within the Austin metropolitian and within the adjacent suburbs of the Austin area!!! Urology Austin is known for its high quality level of knowledgeable and professional customer service to all of their new and existing patients!!! Urology Austin has the best and most outstanding urologists and caring physician assistants and helpful nurses and friendly receptionists!!! Their providers always want to provide the best urological healthcare in prescribing the right medications and treatments while taking care of their patients for them to able to live a better and healthier lifestyle!!! When searching for wonderful and reliable urological healthcare, be sure to make Urology Austin your first choice in making a consultation appointment visit with one of their professional and dedicated providers at one of their clinical locations!!! Jerry Stefek read more

I realized this needed an update: in short, I still love everyone! Dr Melody Denson is still just as wonderful as when I first started seeing her in 2009. Danielle Manes PA-C (the appt confirmation sw says Manees Possee-argh) has been a excellent, personable, talented addition to this Team. If I can't get info Dr Denson, I see Danielle - and not just because I need a Interstim reprogramming. Their nurses have changed over the years, but all are wonderful. I still prefer coming to the Round Rock office as everyone here makes a point of getting to know the patients: we are definitely not a number. I've Never had a staff member be short or rude to me (in pain I KNOW I've been short; later found the staff member and apologized). Please also know that many Round Rock Staff (including front office) FLOAT to other offices. If someone is rude TELL THEM and Report It to Urology Team: don't just put it a Yelp Review. Dr Denson is an expert in her field. She works WITH YOU to find a solution. She also has the best personality--never acting like you are "just another time slot on her calendar". I don't know how she does it but spends enough time with me to never feel rushed but always cared for. PA Danielle Manes doesn't need anymore pointers: she truly cares for each and every one of her patients and I just love working with her. Their focus on female urology problems is the best in the area--they stay up dated on latest technology and treatments, and always are willing and interested to hear new things from patients too. This practice has the best. It is sometimes hard to get in to see Dr Denson at first but she is worth it. My appointments frequently end with a hug, the little things definitely matter when you already feel like a number to the insurance company. I definitely prefer coming to the Round Rock office instead of the Jollyville office, but when desperate will go anywhere. If you feel like you are waiting too much, go down to Jollyville: that office is larger, sees more patients with more doctors at the same time, & everything (and everyone) can become overwhelmed. Then you'll REALLY WAIT. The Round Rock Office is definitely busIER than when it first opened (and Dr Denson came up 1 day a week): she now rotates & does 2 days at each office somehow(?) plus surgeries. Round Rock has free WiFi (Jollyville doesn't), water, coffee, chairs & a bathroom. Yes, always bring something to do (I always bring my charger for my phone). I almost hate to share this: first appointments of the day or right after lunch break usually are on time. And, pretty please keep in mind Danielle is The ONE who does Interstim reprogramming, & those appointments can go long (no matter the device they can cause issues), & no matter what or how the staff attempt to schedule her appointments, sometimes a device gets "off" and an appointment goes LONG: Be nice! I apologize in advance for screwing up her schedule for you, as I have two (2) Interstims & also a Spinal Cord Stimulator (SCS): I'm on my way to becoming a bionic woman. I've worked with many people at Urology Team ~ surgical scheduling, front office, you name it. The one issue I think everyone has experienced is the EXTREMELY LONG PHONE WAITS, that usually involve a transfer to DisconnectionLand. The current system (that "counts down") seems better, but transfers to Triage are still iffy. Hopefully those problems will get resolved. Dr Denson & Danielle: Love Love LOVE U BOTH! read more

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Very disappointed with Dr. Braunstein. I was tested for the same thing every appointment. Prescribed with tons of meds that would supposedly help with condition but not treat the infection itself. Oh yeah those meds didn't give me relief for a second. I was also prescribed with tons of antibiotics. Basically we were treating something unknown for about 4 months. Thanks to my primary care bc they basically tested me for something uncommon. So I raise a question why I was given all that useless treatment before I was even tested for everything they can??? The answer/treatment to my condition was very simple, you open cdc website STI section and at least try testing me for every single infection and here we go I have one of them. So once again instead of getting proper testing on my first/second appt I spent tons of money on appts, useless meds, ultrasound and CT and was about to get cystoscopy. Waste of money and time. I really hope that after failed improper treatment for months I did not get complications and resistance. read more

I love Dr. Hardee! She's very personable, made me feel comfortable and is sincerely concerned about my health. I also like the fact that she offers some Natural remedies instead of all harsh drugs. I saw Dr. Hardee because I had a chronic bladder infection for 6 months that my primary care doctor couldn't get under control with antibiotics. Tried all kinds of antibiotics, which I hate doing, and nothing was working. After seeing Dr. Hardee and doing exactly as she asked me to do, natural remedies along with low dose antibiotic, I'm feeling much better just after a few days. I didn't have to wait long at all to see her. The whole staff was very nice, courteous, and they have a nice office in a good location. I recommend Dr. Hardee. I'm sure all of the doctors are good, I just know her. Thank you, Dr. Hardee! I'm feeling so much better. read more

One of the worst medical experiences I have ever had. From trying to get an appointment to the actual appointment. I felt like they were doing me a favor by taking my money and giving 1-2 word answers to my medical questions. I expect information from a Dr. and not feeling like the Dr. is in such a hurry to rush me out the door. They even tried to pawn me off to an P.A. because the Dr. was late. This place is a convayor belt that tries to get you out ASAP. Horrible experience and I'm NEVER going back. Honestly, I get more medical advice and professionalism from my Vet. (That is not a joke). read more

Danielle is the best. I have been seeing her for my interstim programming for a long time and she is knowledgeable and very patient. I have seen Dr. Denson and I am so happy with her. She is kind, and explains everything, she has an amazing nurturing way to comfort patients who are about to under go surgery. Thank you Dr. Denson. read more

This used to be The Urology Team when I wrote this review. They were bought out by Urology Austin who we were not too happy with in the past. Hopefully urology team made urology Austin better. We shall see.... read more

The doctor seems knowledgeable however this office is always running extremely late. My first two appointments were running an hour behind. My third appointment was about 20 minutes late. At my 4th appointment I decided to leave and said I would find an acupuncturist (for frequent urination) on my own after they told me it would be an hour before I could be seen. I was a little late to my appointment on the 4th visit, however the patient who arrived to the next slot arrived early and they still hadn't pulled her back (and they admitted they were way behind anyways). read more

I am very happy to be receiving wonderful care and friendly service at Urology Austin at the FM 620 and at the Jollyville Road clinic locations for over a year now!!! My urologist and surgeon, Dr. Bryan Kansas, along with his and my physician assistant, Richard Sean Omsberg, have been providing to me exceptional and friendly and knowledgeable urological care and service during my past surgeries and appointment consultation visits!!! Dr. Bryan Kansas has performed three rearrangement genital tissues surgeries on me during the past twelve months, of which, all of the surgeries have been performed very successfully with any infections and with very little pains!!! Richard Sean Omsberg PA has been providing for me outstanding care in taking care of my Suprapubic catheter exchange procedures every month!!! Richard Sean Omsberg PA would provide knowledgeable urological solutions in keeping my Suprapubic catheter working properly between my monthly exchange appointment visits!!! While receiving urological care at these two Urology Austin clinic locations, all of the friendly receptionists and all of the helpful nurses, would make me feel welcomed and at ease in preparation for my appointment consultant visits!!! I will always highly recommend Dr. Bryan Kansas and Richard Sean Omsberg PA, and their entire helpful clinical staff, to all new patients that may want outstanding care and friendly service at the FM 620 and at the Jollyville Road clinic locations with Urology Austin!!! Jerry Stefek read more

This review is representative of the front desk lady. She has to be the most unfriendly, rudest person I've ever seen in a doctors office. The lady that sits behind her obviously is aware since I heard her speaking to patients waiting to be checked in in an attempt to make up for her rudeness. I don't understand any office manager and or Doctor that would allow this type of behavior. As the first one a patient interacts with as they walk in the office and many may be very nervous or worried about their health should not have to be treated like a number. In my opinion the receptionist should be kind, friendly, positive and most importantly professional! I think she should be replaced immediately! read more

Last year, I was searching for a female urologist to help treat a chronic problem I was having. I heard good things about Melody Denson, but she was booked for months, so I went with Miranda Hardee. In hindsight, I should have waited to see Dr. Denson. Dr. Hardee has an excellent personality, she's super smart, and a she's great listener. If your condition just needs a diagnosis and a prescription medication, she's a great choice. Dr. Hardee's challenges lie in her instincts involving the performance of medical procedures and after care. Don't get me wrong, I am grateful that I am somewhat cured, I just think I would have had a smoother process with a doctor with a little more experience. The practice in itself is high volume, and their billing department really does try to get every last penny out of either the patient or their insurance company. Additionally, be prepared to wait a while at your appointment time to actually see the doctor. The front office staff has always been polite. Nursing staff is just so-so. read more

Danielle is the physician's assistant whom I've seen twice, and she's extremely helpful. She is easy to talk to and came up with practical solutions. I couldn't recommend her more highly. read more

Love, love, Love Dr. Hardee. I have bounced around from doctor to doctor dealing with some horrible issues and finding NO answers. I was told it was "all in my head". I was able to get in very quickly (thanks to someone who cancelled) and from the front desk to the nurse, everyone sincerely cared!!!! Dr. Hardee sat down with me and treated me like an actual human being. She was an angel sent from above. So pleased with her and her staff. Definitely recommend. read more

Dr. Denson and Danielle are the dynamic duo that have helped me over the course of four years. While their office isn't always the fastest I have seen, they always take care of my needs in a timely fashion and they are hands down the best in the area. They are very knowledgeable and always treat their patience with respect and a good bedside manner. read more

I would recommend ! Very please! My appointments were always on time . The staff is very professional and friendly . I like the locations , very convenient . read more

This was my first time seeing a urologist for an issue I was having. Dr. Hardee was great! So friendly, personable, and helpful! She got me in for some necessary testing very quickly, and was quick to return my phone call when I got impatient. She told me of all my options, and what she felt I actually needed to have done. No pressure. I will definitely be seeing her again! read more

I love the doctors here, but the wait every visit exceeds my appointment time by a hour every time. They should have just scheduled me at a later time. This place needs to get a grip on their scheduling! Expect to wait a long time in the waiting room and in the room before seeing the doctor. Bring something to pass the time. read more

Excellent doctors, professional staff, helpful website. However, their administrative operations are abysmal. The hold time to speak anyone in their office, from a receptionist to a nurse, is upwards of 30 minutes. Many times when I've called, their phone system has disconnected my call so that I have to call back and wait another 20 minutes, only to be transferred to another line and wait again. All of their offices seem to be swamped with patients, but their administrative support is severely lacking. There have been at least 7 times when I've left messages with specific staff members on insurance issues and not received a call back for a week. In one instance, due to the urgency of the issue, I had to visit the office with my two young children in tow in order to get answers. I would strongly recommend that the owners of this successful practice invest in supporting the backbone of its success - hire more staff, streamline your phone system and put customer service as priority #1. read more

Everyone here was nice and helpful but nurse Lesley or Wesley (I couldn't tell over the phone) was rude and kept trying to rush me off the phone. I've been on antibiotics that hasn't been working and have been in contact with the office for how to manage this since I was currently out of town. Every question I asked was met with frustration and a sigh. No sympathy or compassion for a pregnant woman going through infection, and anyone who's had utis know how painful it is. read more

I saw Dr. Richard Chopp last year and he was very thorough in my examination and very practical in his assessment of my problem. With some good advice and a shot I came back to Dr. Chopp's office in 4 months and got a clean bill of health. Dr. Chopp gave me good advice and he was minimally invasive (which I appreciated). I will go back to Dr. Chopp every year now for my prostate check up. read more

The very, very, very best for Urology Services.

From the time I called to make the appt working with this practice has been a good experience. The online forms were easy, the office staff friendly, the nurses are nice and Dr. Melody Denson has been great. I felt cared about by the staff and by the doctor and I feel she did a good and thorough job at trying to find out what was going on with me. Dr Denson is friendly, warm and compassionate. I will recommend to anyone looking for a urologist. read more

Throughout my entire ordeal with LARGE kidney stones, Urology Austin COMPLETELY supported me. Especially Dr. Denson. She is THE BEST.  She has an awesome bedside manner.  She was attentive to all my urology issues and questions, and was very thorough. She put me very much at ease. She went above and beyond my expectations, performed the surgical procedure, and the follow-up with me. At my first meeting with her, under dire circumstances to me, she gave me hope and assurance that my experience would turn out well. I felt confident that "it is going to be OK", that I was always in good hands. She was thorough and explained everything in understandable language. She included my family in our discussions, and also answered all of THEIR questions.  She knows her stuff.   That means a LOT to me.     All the people at Urology Austin are professional, friendly, and supportive. Quick response to a message I left. They explained everything to me.  Two locations, but your appointments are not exclusive to just one.  They were flexible to my needs.     Their appointment system is state-of-the-art, computerized, and easy to interact with.     If and when you have a urological need, Urology Austin should be your go-to place. read more

I was recently referred to the Urology Team for kidney stones. My encounter with this practice was very pleasant. Everyone at this office was very knowledgeable and more than willing to help me. I don't see why anyone would have a bad experience here. I have recommended the Urology Team to everyone I know. In fact, both my mother and father are new patients there now. Based on the level of care that I received, I find it HIGHLY unlikely for anyone to receive "unwarranted exams" or bad service here. The bottom line is that you, as the patient, have the right, and responsibility to ask questions about your care. If you don't want to be treated or don't think you should be treated for a health issue, then why the HECK would you go to a DOCTOR'S office. Why would anyone in their right mind agree to undergo a surgery without knowing why? I know I wouldn't. Secondly, why would you call a doctor's office for information instead of going in for an appointment? If all doctor's offices treated their patients over the phone then there would be no doctor's OFFICES. If you are not happy with the treatment you get, then go somewhere else. Sorry to those I may have offended, but I am baffled by how many people this day in age find it necessary to put the blame on someone else instead of taking responsibility. Doctors are here to help us, and we should be thankful that they have the knowledge to do so. read more