From my observation, Dr. Elizabeth Mobley, Cedar Park, is one of the most rude, dismissive, unprofessional and disrespectful doctors. I took the liberty of reviewing notes in the medical record of a patient, our 36 year old daughter, who was begging this provider for help.
Literature for Urology Austin boasts over 80 providers, yet one doctor, Elizabeth Mobley, unilaterally terminated patient care without EVER meeting the patient, She also blocked all providers from scheduling our daughter, while she has an active, potentially serious infection. Our daughter has recently had an infection with ESBL producing organisms, and urosepsis in her history. As others have stated in their reviews, it is unbelievable that a urology practice can be so cavalier with complex patients. If this is not corrected, inevitably something very dangerous is going to happen.
As of this writing, our daughter is preparing to be seen in the emergency room because she is getting progressively worse. The infection has not abated. Our daughter has tried desperately to avoid this scenario. She took the prescribed antibiotic that she is allergic to and that had been listed as genetically ineffective treatment.
Noted in the medical records, (but not shared) a PCR test was ordered by Mobley's mid level provider, Martha. In addition, Dr. Mobley stated she had spoken with hospitalists during two hospitalizations. Our daughter was instructed to "follow discharge instructions" by Stacey Rodriguez, Triage RN, Austin Urology. She stated she had been given that edict by Dr. Mobley.
(After reviewing Stacey's notes from June 17th, an addendum, I immediately noticed an inconsistency in what she had written in the patient's records and with what was actually discussed with me)
Discharge instructions from Seton Williamson, were for our daughter to follow up with her urologist (Dr. Mobley, per records) and Infectious Disease and to continue oral antibiotics. ID had a wait before she could be seen so I scheduled out with an ID provider.
I believe UA/Dr. Mobley was responsible for patient care in the interim. Our daughter picked up the antibiotic and continued taking it although she feared it would not work as historically it hadn't.
This was not the appropriate time to terminate care without ever personally speaking with nor seeing the patient. Taking the word of others without giving the patient an opportunity to communicate is unacceptable. That is exactly what Dr. Mobley did to our daughter.
Our daughter is very anxious and afraid of developing sepsis. She fears nothing will work to clear the infection. Unfortunately her mental state is now affected.
The incredulous part of all of this, is that the doctor is a "leader" in
this organization. She is listed as a board member of the parent company, Urology America and president of Urology Austin. Absolutely unbelievable. I have an immediate family member who is a medical doctor, a pulmonologist, with a specialty in critical care, an associate professor, attending physician, Johns Hopkins fellowship trained, SHE would NEVER dream of being so callous.
Dr. Mobley behaves as if she is all knowing. She accused me and my daughter of being argumentative, fear mongering and threatening, although she has NEVER had a conversation with either of us. She says in a note to our daughter when attempting to justify the termination that there is not a "therapeutic relationship" between them.
Indeed a good "patient-doctor" relationship, by definition, is necessary for more positive outcomes. "Trust, COMMUNICATION, Empathy and PARTICIPATORY decision making" are critical components to the relationship. I view "therapeutic" as a psychological term. A mental health provider, clearly, would behave differently.
Again, Elizabeth Mobley, had never met nor spoken with our daughter. She was so uncaring that she had not bothered to speak with me when requested. She based all of her assumptions and assertions on what her staff, a hospitalist that I, not my daughter, had spoken with and random people.
As one can see by other reviews, many in this forum complained of what amounts to the lack of professionalism by UA staff. I can clearly by another patient's review, our daughter is not the only one treated in a condescending manner by Elizabeth Mobley. This confirmed my assessment of this provider. Although she specializes in treating male prostate issues, she is also on staff to work with female patients. Actually, if you read her own perception of her role, she emphasizes her interest in working with male and female patients.
She failed our daughter. This is not a provider I would recommend. I am aware that on some platforms there are a few positive reviews. But, as Dr. Maya Angelou said, "When someone shows you who they are, believe them". read more
