I had to bring my teenaged daughter after some complications from anesthesia (not performed by Dr…read moreShaw). The staff put us at ease from our first contact. The surroundings were calming. Heather, Dr Shaw, and our nurse (can't believe I can't remember her name) made sure my daughter understood what was happening and what to do. She was able to sleep after that visit. I've been to other urology practices in other cities and this one is by far the best I've experienced.

TO DR. SHAW, TO YOUR INVESTORS, OTHER OWNERS, AND TO YOUR POTENTIAL PATIENTS…read more You all are using bad business practices. I UNDERSTAND THE SURGERIES GO WRONG. BUT IT WAS MORE THAN THAT. Training moment for you all, please read. Hopefully other people can avoid this scenario. Do not use this urologist, go anywhere but here. Nothing but problems. 1. Dr. Shaw gave me a vasectomy and several days later I had a giant lump on the right side. Went back several times over the next few months to see him and only saw his associates who gave me round of antibiotics, three rounds in a row before addressing any of the problems. I would request to see him on the phone they would say yes it's with him and it would just be another person who's never seen me before. The last visit I had was with a woman who actually shot me straight and said this is not normal and did not want to give me a fourth round of antibiotics. 2. After these multiple visits request requesting him but getting a nurse or associate I Literally had to stand in the office and demand to see him, they pulled me aside because I was being a squeaky wheel demanding to see the surgeon who bought my operation. Hence, I finally got to see Dr. Shaw directly after months and months of pain and suffering . 3. He told me that he no longer uses the technique that he used on me for this very reason, he could fix it, but it's a surgery and he has to put me under and my insurance would not cover it. He also agreed he would not bill me for that appointment. He looked in my eyes, shook my hand and told me he would not bill me. 4. Months and months later I get a bill for that visit from Dr. Shaw's office. Today I called and when I questioned it, they said they would take the co-pay off and I asked if I should call my insurance agency so they can take the entire visit off as discussed. The associate at Dr. Shaw's office hung up on me. They are trying to cover their tracks on a false bill in over billing situation She then handed me over to the practice manager. Large lump is still here and I've seen another urologist to see about taking care of it. I do not recommend using Dr. Shaw because of his inability to see a patient directly after a surgery when something went wrong. I had to stand my ground and demand to see him before he would. Then he made false promises and build me in my insurance anyway. If I personally would rate him as a surgeon, I would say one star because he botched mine, but I'm sure some things go wrong. The true one star situation here is a lack of ability to address the problem, when he did address the problem he made false promises, The manager said she would call me back in three days. I'll have another post on this in three days to see if this was taken care of. I'm also contacting my insurance agency to report an over billing statement. Dr. Shaw, hello from Travis hope you see this and I'm sure you remember me. Again, the one star is not because you botched my surgery. It's because of lack of the ability to own up to it, are you going through three rounds of antibiotics for something? That's not an infection, me having to stand in front of your office and demand to see you before I could see you again, and then making false promises to me afterwards. You looked me directly into my eyes and shook my hand and made me false promises. This is on you, Dr. Shaw. I'm sure you're a good surgeon and this is not the standards of your operation. I hope this is a training moment to make your process better.

Avoid this charlatan. At the age of 70, I consulted him because I was having to pee every fifteen…read moreminutes. After a year of talks and tests, he persuaded me to have my prostate surgically removed. A year and a half after the surgery, my frequent-urination problem had not improved. His only advice was to have patience; sometimes bladders took a "long time" to "settle down" after a surgery. I consulted my family-practice physician. He figured out that the frequent-urination problem was not caused by something with my bladder or prostate. It was caused by high blood-sugar (diabetes). After I changed my diet and started taking diabetic medicine, my urination problem went away. How is it possible that after years of medical school, and more years of being a practical urologist, Dr. Ruff was unable to imagine an alternative explanation for an old man's frequent-urination problem other than that it was caused by a malfunctioning bladder/prostate? I can only think of two possible explanations. Either he is deeply stupid, or does not care about the welfare of his patients. My advice: stay away from him.

Dr. Ruff is very professional and trustworthy. Would highly recommend him if you have to go to an…read moreUrologist

Dr. Bryan Kansas MD has been providing wonderful care and support for me for nearly five years…read morenow!!! Dr. Bryan Kansas has a wonderful sense of humor that makes his consultation visits with me so much more enjoyable and knowledgeable!!! He is a wonderful listener and always provides for me knowledgeable advice in regards to all of my urological health issues!!! I highly recommend Dr. Bryan Kansas MD to all new patients that are wanting a very outstanding and reliable physician with Urology Austin!!! Jerry Stefek

super easy to talk to, gets right to it, doesn't blind you with the unnecessary. Addressed exacvtly…read morewhat I came in for and also gave me fantastic advice on a protocol that Ive been doing for years somewhat incorrectly. There is no way a man isnt going to be apprehensive about his U appointment- you can forget all that with Kansas- no embarrassment and a great manner. Strongly recommend

I had a fantastic new pt appointment with Dr Geiser. It was thorough, educational, thoughtful and…read morekind. He was on time, despite computer system problems at the office. He reviewed prevention and statistics for reoccurrence. His kind, reassuring bedside manner makes him a wonderful urologist to see. I am a health care provider (pediatric nurse). So, I switch when the care isn't exceptional. I can highly recommend Dr Geiser!

Follow-up for problems related to a rushed appointment was poor and didn't meet expectations…read more This practice used to be much better in all aspects of medical care.

Dr. Kocurek diagnosed and treated my symptom in 2 visits. This was after the same terrible…read moreexperience I had at the same urologist Dee C. went to (review 06/06/08). It was amazing, the other urologist took 5 years and no luck. 60 days with Dr. K., and I'm doing great!

After having had a terrible experience with another urologist during a bout of kidney stones, I…read moresucked it up and waited several days for an appointment with Dr. Kocurek. At all times he treated me with dignity and respect and as an advocate in my own care. He prefers to have discussions not in the exam room when you're wearing an ill-fitting thin gown, but in his comfortable office, where you're fully-clothed and feel like a grownup. He is calm and understanding. His office staff is also awfully nice. The hospital recommended this doctor to me and after having dealt with him, I understand why.

Dr. Trotter is outstanding. He is very thorough, calming and does an excellent job of explaining…read moreprocedures and why they are important. He was a personal referral from another doctor that I respect greatly.

Impossible to schedule appointments. Online portal rarely works, leaving you to call to make an…read moreappointment. 2 separate automated systems send you in circles and if they call you back, they don't have any of your info despite having been a patient for years. I cannot get out of this place fast enough. Good doctors being pulled down by poor and outdated operations. Go elsewhere.

I was a new patient of Dr. Aleman and have only *attempted* working with her and her office since…read morethe last couple of months. It ended today in flames and Exceedingly Unprofessionally. I came to her to get a much needed surgery. We agreed on a date (June 21) but she didn't tell me next steps. I waited a week to hear back and had to call them myself to get an answer. I was told I was "tentatively" on the surgery schedule but they were needing confirmation from the hospital and they would give me a call about it when they knew. I never got a call, had to call Again Myself and was told the same thing, that it was "tentative" and someone would be calling me about it from her office. I had to call them Again and at this point all the RED FLAGS are definitely UP It's a week out and I was told the hospital would be calling me THE DAY BEFORE to confirm everything. I said well that's crazy because no one has even freaking CONFIRMED this for me not to mention I have NO COST ESTIMATE. So I said well at this point can you please tell me what dates you have in August (because Dr. Aleman would be out all of July). I said please hold that June date for me until I figure out when your next availability is. Then the icing on the cake this morning I FINALLY get a call back from them telling me Dr. Aleman is on the other end to speak to me herself. I was relieved thinking we would finally get this all cleared up! Dr. Aleman answers and IMMEDIATELY starts REAMING me OUT (before even letting me get a word in edgewise) saying "IT'S PATIENTS LIKE YOU THAT MAKE ME WANT TO START CHARGING EVERY TIME YOU CANCEL A SURGERY DATE! I HAVE MOVED PATIENTS AND MY SCHEDULE AROUND JUST FOR YOU AND NOW YOU WANT TO CANCEL." I was literally floored/stunned. Never in my long history of working with doctors offices and scheduling (MANY) surgeries have I had SO UNprofessional of an interaction with not just a doctor's staff but the doctor HERSELF/HIMSELF! I literally started crying right there on the phone (because I have been in SO much pain and needing this surgery for years actually now). I told her I didn't appreciate her attitude and tried explaining my situation. I wasn't even trying to CANCEL this last minute I simply wanted to reschedule until I could freaking get some more communication about it!!! Her office acted like no patient ever asks for these things! Dr. Aleman blamed it on her having a "small practice" with no billing department, etc. And she suggested I try to work with another office. Well you better believe I COMPLETELY agreed with her!!! I recommend staying FAR away from this office especially if you intend to have a surgery with Dr. Aleman. You can have the smallest office in the world but it doesn't mean you can't maintain professionalism and kindness ALWAYS.

My adult daughter had surgery to have a urethral stent inserted because of a kidney/bladder stone…read moreand an awful infection. She was discharged without the proper antibiotic because the lab apparently still did not get the results of the culture? Needless to say, she ended up back in the ER with bleeding and pain upon urinating. She was given another antibiotic, still consistently in pain. The stent came out on its own which was terrifying to her. She tried several times to reach the doctor but was always sent to voicemail. Finally, when she reached the staff , they reprimanded her, and said they sent multiple voicemails. She asked to speak to the Dr. directly who came to realize they were sending the voicemails to the wrong patient! She did not instruct her about not using tampons with the stent in place.

I've had it with the staff at Urology Austin. I love my doctor. Dr. Hardee is great. She's…read moreknowledgeable and personable. But I still can't figure out what's wrong with the staff. Are they underpaid? Are they unskilled? Do they just not care? Time after time, I've had a problem getting my prescriptions refilled. They call it in to the wrong pharmacy. They call in the wrong vial size. ... Or they just don't respond at all. There's no way to contact anyone directly. Just the portal and the off-shore messaging service they use. They rarely check messages in the portal. And as far as I can tell, any messages left with their off-shore service go into a black hole. No messages get through to the office or the staff. I'm really close to filing a complaint with the Texas Medical Board over the shoddy service their staff gives. I hate to do that, because, as I said, my doctor is great. It's the "care" offered between my semi-annual appointments that's abysmal. I would be happy to adjust this review if I started seeing consistently better service from the staff. If I could give Dr. Hardee a separate review, I'd leave her five stars. If I was gauging the staff separately, this would be a 1-star review.

My experience with Urology Austin has been an absolute disaster, marked by weeks of delays, poor…read morecommunication, and basic administrative incompetence. I began trying to schedule treatment in late-October. Every time I called the office, I spoke with a front-desk staff member who told me that "a scheduler would call me back within 24-48 hours." That call never came. I repeatedly followed up--sometimes every 48ish hours--and made no progress for weeks. The only way I was able to get any response was by emailing the doctor directly at a personal email address, which felt highly inappropriate and was the only thing that finally prompted someone to call me back. At that point, on November 11th, I was told I needed to complete three forms for insurance pre-authorization. I completed all forms immediately. Despite this, the pre-authorization was not submitted to my insurance company until exactly one week before my scheduled treatment, on December 9th. Worse, the submission apparently included no supporting documentation showing that I was eligible for the treatment. As a result, Blue Cross Blue Shield requested a peer-to-peer review between the doctor and one of their clinicians. However, there is no direct phone number for Blue Cross to reach the doctor, and Blue Cross does not provide a direct number either. The process completely stalled. I am now unable to receive treatment before the end of the year. This is especially frustrating because I had already met my out-of-pocket maximum for the year, which is why I was trying so hard to get this scheduled. The amount of time wasted on futile phone calls and emails is unacceptable. To make matters worse, this all started with a different doctor at this practice whom I saw last Spring. That doctor said I could schedule when I saw him again over the summer--only to be informed during that summer appointment that the doctor was retiring and I would need to see someone else. I still don't understand why I had to come in just to be told that. All subsequent issues occurred under the care of Dr. Osterberg. Healthcare is complicated enough. Patients should not have to chase down schedulers, manage insurance failures caused by late or incomplete submissions, or email doctors personally just to receive basic care. This practice is deeply disorganized, and I strongly recommend looking elsewhere.

Dr. Baker is definitely the Best # 1 Doctor. My husband and I are incredibly lucky to have…read moreDr.Baker. He saved my husband's life. We have never seen such a brilliant, compassionate, friendly, kind doctor with an excellent job. Dr. Baker removed my husband's one kidney successfully due to renal pelvis cancer. He cleaned all connected organs. He also found and completely removed cancer in the bladder when he did a biopsy on the renal pelvis. My husband and I are incredibly amazed at his excellent job, kindness in the complete positive sprite. He always explained everything in detail as we understood quickly and easily about what was going on, listened to our questions and concerns patiently, and explained everything thoroughly with peaceful smiles. It made us so comfortable and confident to deal with such a difficult time fighting with cancer. Thank you so much, Dr. Baker!

First: I have been treated by Dr. Michael McClelland for a number of years. He is excellent, as I…read morehave stated in some detail on Yelp. Second, Austin Urology as a business is emphatically not excellent. Their phone service continues to be horrible. I have been "next in line" for fifteen minutes. Their information online is almost worse. I find a number of locations still listed where they were once, but no longer are.

Dr. Kravitz has been my primary care physician for many years now (Since the 90's). He is very…read moreknowledgeable and caring. He looks at the whole picture and not what pill to give when. He does not discount alternative healing and was knowledgeable about alternative healing practices. There is no question that Dr. Kravitz cares. When he enters the room, I feel I am already on the path to healing. He answers all my questions and is clear and frank with his answers. I trust Dr. Kravitz completely. I highly recommend seeing Dr. Kravitz, if you can.

I've been seeing Dr. Kravitz as a primary care physician since the 90's, when I graduated from my…read morepediatrician. No matter how many times I had health insurance changes, I always made sure I would be able to see Dr. Kravitz. I've had other doctors in other cities, but no one came close to Dr. Kravitz's knowledge (26+ years of practice), professional demeanor, and personability. He is knowledgeable on so many topics, and I know I'm able to ask him anything. And you know what? He listens. It's that simple. He sets your chart down, he looks at you, and he listens. Some doctors are just so harried they don't take the time to really let you explain what's happening or how you feel. It really does make the difference. We forget how important it is for a doctor to relate to his patients. I've seen doctors who have been cold, indifferent, uninterested in anything except performing an examination or treating whatever was wrong at the time. Sure, that's fine, but it's the bare minimum; it doesn't set me at ease. When I'm sick, and I'm concerned, Dr. Kravitz demonstrates a level of empathy I've yet to see in another doctor. It also helps he has a sense of humor! Even if he does not accept my insurance, I would only want to have him as my primary care physician. He's known me for years, and knows my medical history better than anyone. I hope to stick with him as long as I can. If you are looking for a new doctor in the area, you will NOT be disappointed. Dr. Kravitz is the real deal, and one of the few people I still trust in the healthcare field. A real winner!