Very professional. Cares about his patients and their family. Efficient. So fortunate he cares for…read moremy husband.

They need to answer their phone. Half hour on wait to reach scheduling then it rings for 20+…read moretimes. No one ever answered. This was 2pm NOT their lunch time. Last time there I waited over 3 hours in a small room later learning they lost my chart!. Not even an apology. Fed up and going elsewhere. So should you. Not worth the one star.

I was not very satisfied with Dr. Pinkstaff and his lack of professionalism in my visit. He spoke…read moreto me as a child that didn't understand and I'm almost 70 years old. He only observers a urinalysis and didn't take my questions of care into consideration. He's a quack in my way of seeing his practice and not caring about my needs.

Dr Tsai was great!!! Patient, friendly, professional and matter of fact. Texas Urology call center…read morewas absolutely terrible. Dr ordered followup for 1-2 weeks after surgery. I called and was given a date almost 5 weeks out. I told the lady the Dr's written order was for 1-2 weeks. She was clearly agitated and told me that someone would call me back within 48 hrs. I asked for Dr. Tsai's office number and she no, I was not allowed to have that. Of course I received no call back., so I called again, explained it all to another lady and she promised that I would hear something later that day or the next. Again no return call and still no follow-up into week 2 post op. Obviously the call center folks don't care what the Doctor orders nor about the welfare of the patient.

Urology Austin has eighteen locations throughout metropolitan Austin and nearby cities for over…read morenearly twenty years ago!!! Their exceptional care and ongoing support for their new and existing patients has had given their patients solutions towards living a better and a healthier lifestyle!!! Jerry Stefek

BEWARE I had the Rezume surgery in a room that had used piss pads on the floor and puddles of urine…read morefrom other patients. After the proceeded I ended up in the emergency room twice with saver balder and kidney infection that was on the verge of getting the infection sheepish had to take very a Powerful Antibiotic and Hydrocodone for pain. It was also not that effective I still have to go sever times at night. After I called and told them I was in the emergency room no one ever called me back to check on me. I drive 65 miles one way to the office get a reminder call for next day appointment at 2:30 PM. I show up 45 minutes early for the 2:30 PM appointment then comes in several people that check in after me and are seen. I'm still waiting patiently now it is a quarter to 4:00 I been waiting two hours. Then I said and told them I was leaving. Then we can see you now. I asked them about why he left his practice in Lufkin, Tx. it was on the internet Dr. Buschemeyer III claiming a Doctor Hunt and Dr. David T Price ruined his practice and sued them for $40,000,000.00 million dollars. So then Dr. Buschemeyer III moved to Woodlands Why would you move if you were right, Buschemeyer was all up set got mad at me told me he did not won't treat me anymore. Dr. W Cooper Bushemeyer III lost his law suit. They were running people in front of me that came in after me new patience's some filling out forms for new intake. I was upset. Then Dr. Buschemyer tells me he is going to sue for deformation you can Google it yourself in Lufkin, Tx. I was then told I need to do a urine test 15-20 minutes and give a bottle of water before a quarter to 4:00 - 1 hour an 15 minutes. After my 2:30 appointment after waiting there for so long I needed to use the restroom. So I could not go the bath room for their test. I needed to go to the rest room around at 3:15 PM after sitting there so long. Bring a Diabetic when you need to you have to go. If I would have been called in at the time for the appointment everything would of worked out. I don't expect red carpet treatment just equal and fair treatment.

Dr Tart is an exceptional doctor…read more She explains everything you need to make an informed decision. She's compassionate, professional and extremely competent. Wouldn't go to any other urologist.

My problem was Chronic Urinary Tract Infections for 35 years…read more I relocated from the Dallas area to Sugar Land in late summer of 2023. I had been under the care of several urologists in the Denison to Dallas areas over those years including one well known Uro-Gynecologist in the Plano, TX. . As soon and I finished a round of antibiotics I would have another UTI start sometimes within a week even though I was on a nightly dose of suppressive antibiotic therapy. Absolutely no one had been able to help me... EXCEPT for Dr Tart here in Sugar Land, TX. She was an absolute Godsend to me! It has taken a little time but I finally am having LASTING relief from those nerve wracking and uncomfortable UTI's which were wearing me down. If you are experiencing chronic UTI's STICK WITH her and follow ALL of her advice. This young female urologist knows what she is doing!! She has been such a blessing to me!

I had to bring my teenaged daughter after some complications from anesthesia (not performed by Dr…read moreShaw). The staff put us at ease from our first contact. The surroundings were calming. Heather, Dr Shaw, and our nurse (can't believe I can't remember her name) made sure my daughter understood what was happening and what to do. She was able to sleep after that visit. I've been to other urology practices in other cities and this one is by far the best I've experienced.

TO DR. SHAW, TO YOUR INVESTORS, OTHER OWNERS, AND TO YOUR POTENTIAL PATIENTS…read more You all are using bad business practices. I UNDERSTAND THE SURGERIES GO WRONG. BUT IT WAS MORE THAN THAT. Training moment for you all, please read. Hopefully other people can avoid this scenario. Do not use this urologist, go anywhere but here. Nothing but problems. 1. Dr. Shaw gave me a vasectomy and several days later I had a giant lump on the right side. Went back several times over the next few months to see him and only saw his associates who gave me round of antibiotics, three rounds in a row before addressing any of the problems. I would request to see him on the phone they would say yes it's with him and it would just be another person who's never seen me before. The last visit I had was with a woman who actually shot me straight and said this is not normal and did not want to give me a fourth round of antibiotics. 2. After these multiple visits request requesting him but getting a nurse or associate I Literally had to stand in the office and demand to see him, they pulled me aside because I was being a squeaky wheel demanding to see the surgeon who bought my operation. Hence, I finally got to see Dr. Shaw directly after months and months of pain and suffering . 3. He told me that he no longer uses the technique that he used on me for this very reason, he could fix it, but it's a surgery and he has to put me under and my insurance would not cover it. He also agreed he would not bill me for that appointment. He looked in my eyes, shook my hand and told me he would not bill me. 4. Months and months later I get a bill for that visit from Dr. Shaw's office. Today I called and when I questioned it, they said they would take the co-pay off and I asked if I should call my insurance agency so they can take the entire visit off as discussed. The associate at Dr. Shaw's office hung up on me. They are trying to cover their tracks on a false bill in over billing situation She then handed me over to the practice manager. Large lump is still here and I've seen another urologist to see about taking care of it. I do not recommend using Dr. Shaw because of his inability to see a patient directly after a surgery when something went wrong. I had to stand my ground and demand to see him before he would. Then he made false promises and build me in my insurance anyway. If I personally would rate him as a surgeon, I would say one star because he botched mine, but I'm sure some things go wrong. The true one star situation here is a lack of ability to address the problem, when he did address the problem he made false promises, The manager said she would call me back in three days. I'll have another post on this in three days to see if this was taken care of. I'm also contacting my insurance agency to report an over billing statement. Dr. Shaw, hello from Travis hope you see this and I'm sure you remember me. Again, the one star is not because you botched my surgery. It's because of lack of the ability to own up to it, are you going through three rounds of antibiotics for something? That's not an infection, me having to stand in front of your office and demand to see you before I could see you again, and then making false promises to me afterwards. You looked me directly into my eyes and shook my hand and made me false promises. This is on you, Dr. Shaw. I'm sure you're a good surgeon and this is not the standards of your operation. I hope this is a training moment to make your process better.