Seriously lost my lab results. Told me I had to come back after a month with no contact on their…read moreend. 7 calls later and they finally stated "it's not our fault we send them out to a third party" There's a level of professionalism that should be expected in healthcare. This is the opposite of that.

Went in for an annual physical and they're trying to upcharge for an office visit for illness. All…read moreI needed was my annual prescription for my medications.

I rarely go to the doctor, but Selina Chrane, PA was recommended by a friend when I moved to the…read morearea. She is very empathetic and knowledgeable. I always feel that I'm being heard and am treated with respect.

No available appointments until October. I am required to see her first for a referral before I can…read moresee an optometrist. Its ridiculous.

Initially, I called to ask if my insurance and new patients were accepted. I inquired about a…read moredoctor and was told he is on staff but only the RN would actually see me. I said OK and made an appointment. Then the Bastrop office told me that this doctor did not work at the Bastrop location and I would need to select their doctor before I could be seen. I made the change. If you do not opt in for completing your paperwork online, then you are made to stand at a console in the office to complete the forms there. I did so. Although I liked both the RN and the nurse that can be contacted by text, there were problems from the start. I needed a referral for an MRI, which never processed at all (pain mgt had to request it for me instead). I also needed a referral to an orthopedic office and asked for one in network at either Bastrop or Austin. over 1 month later, I discovered during another visit that nothing was done. It seems the main office in Austin handles referrals at their leisure (you can't call to speak to them, no one answers, so don't even bother). A few weeks later....a call from an orthopedic doctor in College Station inquiring about my referral to them. I asked the nurse once again for a doctor in Bastrop or Austin. Meanwhile, today I received a call a few minutes prior to a scheduled wellness visit to reschedule to another day (apparently they had made my appointment without checking if this day fell on Columbus day). I asked again about the referral. This time I was told a referral had been done for a doctor in Giddings, but I had not been contacted about it. On the face of it, this seems like a nice facility, but the overall experience proves to be otherwise.

Looking to establish a new Primary Care provider for my husband, I called and was given an…read moreappointment approx 2 weeks out. They did not ask for insurance info nor did they follow up at any time in those 2 weeks. Showed up for the appointment and they had no record of said appointment. I gave them our insurance info and, even though it's United Health Care, because it is issued from NY state they were completely perplexed on how to process it. After about 10 minutes of back and forth, I was told to register and we could then wait to be seen. Meanwhile my husband, who just had a total knee replacement had gone outside to lean on the car because there were no chairs in the front area - the waiting room is behind the front desk and not visible and no one had bothered to point that out. I filled out the registration info at the lone kiosk in the front room then we went to sit down. After a few minutes I asked how long it would be and they said they had to wait to have insurance approved and there was only one person in their billing office so they had no control over it and absolutely no idea how long it would be. It might be 10 minutes, 40 minutes, a day!! They had no idea. Meanwhile I booked another appointment online at a different primary care doctor's office for literally the next day and we left. What a fiasco and a waste of time. The front office staff was not helpful nor cordial.

Neosculpt treatments. $6000 and no ascernible results. Do not go. Difficult to reach via email or…read morecalls. Machine was relatively new. Not sure if training was adequate. Photos of before and after virtually the same. He is unwilling for any money to be refunded.

What a facial experience at Genesis Robin really takes good care of your facial needs and that…read moreshoulder massage.... Wow you are missing out if you haven't had a facial by Robin.

Fast in and out for a cold symptom. Surprised they did not check me for Covid or flu.read more

I simply cannot adequately express how grateful I am to Dr. Smith and Dr. Chavez! Because of their…read morequick response to my husband's condition and GOD's intervention, my husband's life was spared when these two doctors sent him to St. David's North by ambulance!!! Thank you both, and may GOD BLESS you!

Patients beware; this medical group does not actually know how to care for patients…read more I considered not posting because I don't want to be one of "those people", however, the care here is actually dangerous to patients, and I feel a duty so other people don't go through what I endured. I plan to file an official complaint with the appropriate state board organizations with the specifics and my personal information when I'm done with this review.

Pamela Lopez is the best behavioral health specialist I have ever been to. She is very empathetic…read moreand does well in making sure you never feel alone. Unlike other therapists, who treat sessions like a class with rigid structure, Ms. Lopez is willing to talk about whatever is on your mind and is always checking to make sure you are comfortable. I recommend her to all my friends and family and will continue to do so!

This place is THE WORST! My mom had a bad experience, they don't care about their patient…read moreinformation, they don't bother to check their info. David the manager is an absolute hassle to deal with, he wants to be right and does not listen to the patient or their family. He does not hold his team accountable and is horrible at his job! People avoid coming here! save your information and money and go elsewher!

Apparently they have enough patients they feel they can be nasty and rude to anyone they want…read morebecause "we owe them attitude". Bastrop Medical Clinic "BMC" gets a F for their customer service. I'll never go back there again and will strongly suggest to my family and friends to find a better place to pay our hard earned money. Dr Batlle is a good doctor but his staff is killing his practice, not worth it. I called and spoke with the front desk to setup and appt. the lady said she couldn't find my records again. I explained I've been in there a few times in the past but couldn't remember the dates. She handed me off to another girl who the first girls said was Rose, but when I asked her for her name she said Lacett. She told me they aren't accepting new patients. I said I wasn't new. I needed an appt. She said because I'm not in the system I'm new. She told me to find someone else and to not call back. I explained I have been in there and had to Drs personal cell number he gave me. She said I don't care who's number you have and if you try to call him I will call him first and tell him not to answer your call. I said what did you just say? She said it again, then hung up on me.

All my kids see Dr.Coelho the pediatrician and he's amazing. He always listens to all of our…read moreconcerns and his nurse Sarah response quickly when we have a question or need to been seen right away! The best team! Front desk is always so nice too :)

They do not have any doctors at this location--only one practitioner on site. It's concerning that…read morethey appear understaffed and unable to properly serve the area. They are currently unable to schedule any appointments until further notice, for both new and existing patients

I have been seeing Dr. Porter for 4 years and I am very happy with the service. Looking forward to…read moreanother 4 years.

Been to Dr. PORTER since 2017. Thought he is a good Dr. Last few years tried to get in to see…read morehim. Receptionist couldn't get me in with Acute Bronchitis for a week. Now I think my cancer is returning, Can't get in for about 40 days.