Finally do I feel comfort. I know we all do and say things when we are mad. But, I finally feel…read morethat Dr Collins made a very good decision. He texted me when I left there that he would give me my money back, so I can pay somebody else. I feel that this was a great decision. It's a waste of his money to keep making me a set of dentures when they never look right. He is wasting his money and time like I am. This has been a long road, and I have not been satisfied with every pair. So he won't spend anymore money and time.

Malpractice! Get a second opinion!!!! Beware this office is a cash cow and does not treat people…read morewith patience, time or care. They are only interested in extreme diagnosis with not even being open to stages of plan, or preventive measures. They treat you like cattle. 10 people in line waiting to get in on a Saturday, need full payment of your entire dental plan up front before booking the service. I have never been to a dentist where it is supported and allowed for a dental assistant and hygienist to diagnose a patient before the dentist even sees you. Makes me sick thinking others just trust what this dentist says without getting a second opinion. Making money hand over fist this office. *Update* I got a second opinion and do not need ANY dental work. No crown, no root canal, no iInvisalign, no cavities filled, NOTHING NEEDED!!!! Makes me sick people are trusting this dentist and staff. Saved $3,000+ going to an amazing dentist myDental Tech Ridge in Austin. Wonderful Dentist and staff. Excellent service top to bottom. Free consultation. Open on Saturdays! Stop giving One Smile Dental your hard earned money!

Everyone at Dr. Byler's office, including Dr. Byler, are always courteous, kind and professional…read more They are exceptional at getting you in at your appointed time. Dr. Byler always takes the time to fully explain my options. I would highly recommend them.

We've been going to this dentist for years and Dr. Byler is a great dentist. I was frustrated about…read morehaving to pick up a check but Dr. Byler took the time to call and talk to me about it. It's a big deal to take feedback and care about your clients. Thank you Dr. Byler!

DO NOT GO TO BASTROP MODERN DENTISTRY!! Three times they tried to charge me more than what I know…read moreis my insurance copay. Last time they literally tried to scam me by saying I needed a deep cleaning with their special laser treatment for $500. I went to another dentist for second opinion and was told I just needed a regular cleaning. Nothing BMD dentist said he saw did the other dentist see!

My scheduled appointment was abruptly canceled while I was en route, despite my having adjusted my…read morepersonal schedule to accommodate the time. I was instructed to call scheduling to reschedule, which I did, but I was only able to leave a voicemail. It took an unacceptable three weeks for my call to be returned. When I finally spoke with a male scheduler, I was told that I would need to re-register as a new patient. When I tried to ask questions for clarification, he repeatedly interrupted me and was extremely rude. He ultimately stated that he would not "deal" with me because I was not "listening" to him and that another scheduler would be in touch. This entire experience, from the last-minute cancellation to the unprofessional and disrespectful behavior of the scheduling staff, is completely unacceptable. The lack of communication, the extensive delay in returning my call, and the discourteous way I was treated have caused me to question the quality of care provided by your practice. I believe these issues need to be addressed promptly to prevent similar experiences for other patients.

Very friendly staff. Quick visit and they were amazing with my kids. I definitely recommend it…read more Also, the price was decent. Compare compared to other places.

If you are receiving bills from this office, be aware that Texas Civil Practice & Remedies Code §…read more16.004(a)(3) states that the statute of limitations for debt collection, including medical bills, is four years. From my understanding, a provider may still send a bill and request payment, but they cannot sue to collect the debt if the four-year period has passed. That's what I'm learning so far, I could be wrong. I want to share my experience so others can be informed. When I spoke with the manager, she told me that "dental" is not "medical," which I found surprising. She also provided statements--not itemized bills--showing changes over time as my insurance continued making payments, even though I asked for proof of prior billing or contact. I was trying to understand why I wasn't notified sooner, as timely coding adjustments, FSA, or other insurance remedies could have been available. She insisted they had sent bills, yet the documents she provided were statements that reflected ongoing insurance payments. This left me confused, especially when she attributed the billing process to a third party--something that doesn't change my concerns as a patient. Additionally, she emailed screenshots of my account, which helped me see what had been happening. I now plan to review everything carefully to determine what is owed and whether it was appropriate for them to reach out in 2025, long after I lost access to the insurance benefits that could have been used in 2020 to address any issues. just as an fyi: 1 - complaints with the Texas Attorney General (https://www.texasattorneygeneral.gov/consumer-protection) and the CFPB (https://www.consumerfinance.gov/). 2 - if the statute of limitations applies, then for collections, you can dispute it with the credit bureaus, citing the expired statute of limitations. I'm not sure that's the case with mine, but I know I didn't receive accurate information on the calls I had today, so I'll need to do my own research.

I had many horrible Experiences as a kid at our family…read moredentist. Takes a lot to get me numb for procedures but he never believed I could feel the drill and the pain. When I became an adult I had finally found a dentist in California that was great. After moving to Texas, we found Dr Smith and been going to her for 16 years. Nicest and most compassionate and accommodating dentist ever.

I had to get a root canal removed because these dumbasses can't seem to do their work right don't…read morerecommend this company nor will I ever come back and OVERPRICED LIKE A MF! My experience with this location is horrible highly recommend any other dentist this place is just ass.

They are money, hungry! I called to schedule a cleaning I was in and out in less than 20 minutes…read morebecause they decided to not let me know that this is what was gonna happen. They had me aware that they were going to clean my teeth and all they did was take pictures x-rays poked around in my mouth and tell me that I needed to come back 4 times after that for $200 cleanings. Absolutely ridiculous and a total waste of time I will not be returning. Also two of my family members went in for cavities and their teeth have never been the same. They are extremely sensitive and hate the treatment they received. Go elsewhere

On Sunday afternoon I broke my front tooth. I called Castle Dental as soon as they opened on…read moreMonday, explained my situation and they told me to come in as soon as I could. I was there about 40 minutes later expecting to just have a consultation with a plan for repairing my tooth at another time. I was prepared to go a few days with a very unattractive, tooth gaping smile. I was taken to exam room almost immediately. Dr. Cerelli told me my tooth could be repaired with a crown and it could be done at this visit if I had time. When I left the office I had a temporary crown on my tooth (so no gappy smile) and an appointment in 3 weeks to get the permanent crown put on. I have been going to Castle Dental in Bastrop for over 3 years and have never had any complaints but this was over and above what I expected. I have had cleanings and a tooth implant done here in the past. Dr. Cerelli and all the staff are amazing!

This place is horrendous! They used all my insurance. Made partials that are falling apart. Went in…read moreover 7 times to get them adjusted and it was never fixed. Made excuses for it. When she was doing the casting I told her I moved my mouth to align my teeth. She said it was fine. From day one they hurt and was told the bite was off. Over and over I went in . Ya think? Cause I aligned my teeth and didn't let them sit in a natural way. She said it was fine.. excuse after excuse for there mess up. I now own a pair of partials that don't fit and are falling apart after only a year or so. I'm literally glueing them back every 3 months. It is disgraceful the work they do. New manager called me about just under a year later and I told her they were crap and all the hell I went through. . She just said sorry and there is nothing they can do. Excuse me? You made me a crappy pair of partials. Used all my insurance. I can't even wear them. When I do have to so much pain that I take them out as soon as I get in the car from going somewhere . So you can take all my money and leave me with a crappy pair of partials? It's ridiculous how much dental offices can get away with. They also screw up billing all the time. It really makes me not want to go to any dentist. Legit traumatized . I can't afford it now anyway cause they made sure to use all my coverage for BS. Made me a bite guard from hell. Not even able to use that as well. It's horrible. But all I get is a sorry and not we will make it right. Don't waist your time. These people are chaotic all the way around and will rob you blind. The partials were over $2000! 3 teeth and made like crap. Plus the other hundreds for bs things.

I'm so happy I started seeing Dr Laura. On my first visit she cleaned my teeth herself and my…read moreteeth have not looked or felt this good in years. The staff is very friendly and knowledgeable. I will definitely continue going back.

From the owner: Our office is designed to create a warm, welcoming environment, while our technology helps ensure…read moreexamination and treatment are comfortable, efficient, and highly effective. With our comprehensive dental treatment options, modern office amenities, and operatory rooms, our doctors and staff are committed to making your dental care our top priority during every visit.

Patients beware; this medical group does not actually know how to care for patients…read more I considered not posting because I don't want to be one of "those people", however, the care here is actually dangerous to patients, and I feel a duty so other people don't go through what I endured. I plan to file an official complaint with the appropriate state board organizations with the specifics and my personal information when I'm done with this review.

Pamela Lopez is the best behavioral health specialist I have ever been to. She is very empathetic…read moreand does well in making sure you never feel alone. Unlike other therapists, who treat sessions like a class with rigid structure, Ms. Lopez is willing to talk about whatever is on your mind and is always checking to make sure you are comfortable. I recommend her to all my friends and family and will continue to do so!

Hygeinist is good, efficient, very comfortable energy and proficient beyond all my dentistry…read moreexperiences in 72 years. I have VERRRY sensitive teeth and this is one place where the water used is not ice cold; which, for me, is torture. Doc comes in and does a thorough check after cleaning and finds all "looking really good" which is always a relief to my ears. Lots of negative experience in the past with tons of dental work. Yes. I give this clinic highest rating. Grateful I found them.

Near Goodwill in Bastrop. Office very clean. Office assistant very knowledgeable.Doctors assistant…read morewore a mask the entire time. New CT imaging and X-rays excellent. Because my tooth had a crack it it the doctor refused to recement. He gave me a referral to a surgeon who is booked into June... it's April 24. Good luck to those like me who just need a little help. It should be noted they saw me the same day I called.