Excellent customer service, compassionate, caring team of professionals. Ashley is a miracle worker…read morewhen it comes to benefit usage corresponding to your treatment plan. Dee the dental assistant is warm and caring . Not enough words to describe Dr. V she is by far the best dentist I have had in my 62 years. I have EXTREME dental anxiety and Dr. V made extra sure that I was comfortable and clear on exactly how the procedure would go. I was in the chair for 5 hours and she never waived in her dedication to me and my treatment plan. Can't believe I am saying this but I am looking forward to going back to complete my treatment. Sallie Burch

DO NOT GO TO BASTROP MODERN DENTISTRY!! Three times they tried to charge me more than what I know…read moreis my insurance copay. Last time they literally tried to scam me by saying I needed a deep cleaning with their special laser treatment for $500. I went to another dentist for second opinion and was told I just needed a regular cleaning. Nothing BMD dentist said he saw did the other dentist see!

On Sunday afternoon I broke my front tooth. I called Castle Dental as soon as they opened on…read moreMonday, explained my situation and they told me to come in as soon as I could. I was there about 40 minutes later expecting to just have a consultation with a plan for repairing my tooth at another time. I was prepared to go a few days with a very unattractive, tooth gaping smile. I was taken to exam room almost immediately. Dr. Cerelli told me my tooth could be repaired with a crown and it could be done at this visit if I had time. When I left the office I had a temporary crown on my tooth (so no gappy smile) and an appointment in 3 weeks to get the permanent crown put on. I have been going to Castle Dental in Bastrop for over 3 years and have never had any complaints but this was over and above what I expected. I have had cleanings and a tooth implant done here in the past. Dr. Cerelli and all the staff are amazing!

This place is horrendous! They used all my insurance. Made partials that are falling apart. Went in…read moreover 7 times to get them adjusted and it was never fixed. Made excuses for it. When she was doing the casting I told her I moved my mouth to align my teeth. She said it was fine. From day one they hurt and was told the bite was off. Over and over I went in . Ya think? Cause I aligned my teeth and didn't let them sit in a natural way. She said it was fine.. excuse after excuse for there mess up. I now own a pair of partials that don't fit and are falling apart after only a year or so. I'm literally glueing them back every 3 months. It is disgraceful the work they do. New manager called me about just under a year later and I told her they were crap and all the hell I went through. . She just said sorry and there is nothing they can do. Excuse me? You made me a crappy pair of partials. Used all my insurance. I can't even wear them. When I do have to so much pain that I take them out as soon as I get in the car from going somewhere . So you can take all my money and leave me with a crappy pair of partials? It's ridiculous how much dental offices can get away with. They also screw up billing all the time. It really makes me not want to go to any dentist. Legit traumatized . I can't afford it now anyway cause they made sure to use all my coverage for BS. Made me a bite guard from hell. Not even able to use that as well. It's horrible. But all I get is a sorry and not we will make it right. Don't waist your time. These people are chaotic all the way around and will rob you blind. The partials were over $2000! 3 teeth and made like crap. Plus the other hundreds for bs things.

My experience was good. They were very professional. They were very informative. However, they were…read morea little pushy about getting work done that didn't necessarily have to be done and they ran every test possible that wasn't necessary needed. This type of behavior only tells me they're trying to maximize the insurance.

What an incredible staff! I always look forward to seeing Brooke, my dental hygienist. These…read moredoctors know what they're doing and are so lovely. (And I'm someone who never even liked going to my dentist apts before) The office manager is so understanding. I think her name is Deanna. From the first time I called their clinic I loves how personal they listened on the phone to my questions. We do self pay and it's been a great fit!! Highly recommend! Thank you to the awesome peeps at THE DENTISTS!!

We've been going to this dentist for years and Dr. Byler is a great dentist. I was frustrated about…read morehaving to pick up a check but Dr. Byler took the time to call and talk to me about it. It's a big deal to take feedback and care about your clients. Thank you Dr. Byler!

Dr Byler has been professional and provides intricate detail to make sure your teeth are good. The…read morefront office and back office staff are wonderful people and actually care for your needs or concerns. Would recommend definitely over Bastrop modern Denistry.

Finally do I feel comfort. I know we all do and say things when we are mad. But, I finally feel…read morethat Dr Collins made a very good decision. He texted me when I left there that he would give me my money back, so I can pay somebody else. I feel that this was a great decision. It's a waste of his money to keep making me a set of dentures when they never look right. He is wasting his money and time like I am. This has been a long road, and I have not been satisfied with every pair. So he won't spend anymore money and time.

Malpractice! Get a second opinion!!!! Beware this office is a cash cow and does not treat people…read morewith patience, time or care. They are only interested in extreme diagnosis with not even being open to stages of plan, or preventive measures. They treat you like cattle. 10 people in line waiting to get in on a Saturday, need full payment of your entire dental plan up front before booking the service. I have never been to a dentist where it is supported and allowed for a dental assistant and hygienist to diagnose a patient before the dentist even sees you. Makes me sick thinking others just trust what this dentist says without getting a second opinion. Making money hand over fist this office. *Update* I got a second opinion and do not need ANY dental work. No crown, no root canal, no iInvisalign, no cavities filled, NOTHING NEEDED!!!! Makes me sick people are trusting this dentist and staff. Saved $3,000+ going to an amazing dentist myDental Tech Ridge in Austin. Wonderful Dentist and staff. Excellent service top to bottom. Free consultation. Open on Saturdays! Stop giving One Smile Dental your hard earned money!

I'm so happy I started seeing Dr Laura. On my first visit she cleaned my teeth herself and my…read moreteeth have not looked or felt this good in years. The staff is very friendly and knowledgeable. I will definitely continue going back.

From the owner: Our office is designed to create a warm, welcoming environment, while our technology helps ensure…read moreexamination and treatment are comfortable, efficient, and highly effective. With our comprehensive dental treatment options, modern office amenities, and operatory rooms, our doctors and staff are committed to making your dental care our top priority during every visit.

Very friendly staff. Quick visit and they were amazing with my kids. I definitely recommend it…read more Also, the price was decent. Compare compared to other places.

If you are receiving bills from this office, be aware that Texas Civil Practice & Remedies Code §…read more16.004(a)(3) states that the statute of limitations for debt collection, including medical bills, is four years. From my understanding, a provider may still send a bill and request payment, but they cannot sue to collect the debt if the four-year period has passed. That's what I'm learning so far, I could be wrong. I want to share my experience so others can be informed. When I spoke with the manager, she told me that "dental" is not "medical," which I found surprising. She also provided statements--not itemized bills--showing changes over time as my insurance continued making payments, even though I asked for proof of prior billing or contact. I was trying to understand why I wasn't notified sooner, as timely coding adjustments, FSA, or other insurance remedies could have been available. She insisted they had sent bills, yet the documents she provided were statements that reflected ongoing insurance payments. This left me confused, especially when she attributed the billing process to a third party--something that doesn't change my concerns as a patient. Additionally, she emailed screenshots of my account, which helped me see what had been happening. I now plan to review everything carefully to determine what is owed and whether it was appropriate for them to reach out in 2025, long after I lost access to the insurance benefits that could have been used in 2020 to address any issues. just as an fyi: 1 - complaints with the Texas Attorney General (https://www.texasattorneygeneral.gov/consumer-protection) and the CFPB (https://www.consumerfinance.gov/). 2 - if the statute of limitations applies, then for collections, you can dispute it with the credit bureaus, citing the expired statute of limitations. I'm not sure that's the case with mine, but I know I didn't receive accurate information on the calls I had today, so I'll need to do my own research.

This clinic is using medical assistants to start and maintain intravenous lines during oral…read moresurgery. This is illegal in the state of Texas and has been reported. Dr Alford was intolerant and belligerent at the time of my procedure and I canceled my surgery. You would do well to go elsewhere.

DO NOT GO TO THIS PRACTICE. I went to this practice for a TMJ pain management procedure, they made…read moreme pay upfront with CC and said they did all the necessary steps to claim with insurance on the backend. I was contacted by insurance and they said the office did not get the proper precertifications needed to preform the procedure. When I called the billing department they said they didnt know why the office did submit the precetifications that their other offices usually do. I am now out $1,600 because they did not do the proper steps and they REFUSE to give me a refund. I feel like they are scamming patients and just in it to make money and do not care about patients overall well being.

We had the BEST experience at Heart of Texas Oral Surgery/Bastrop Oral Surgery. We had seen Dr…read more Alford for a previous issue a couple of years ago, and he was honest with me and super knowledgeable. Last week Dr. Thaker removed my 14 year old's wisdom teeth. He answered all of my questions, and his confidence left me with zero worries about leaving my daughter in his care. Every single person in the office made us feel welcome, heard and cared for. Everything was explained in detail up front as well. On the day of surgery, my daughter expressed anxiety about anesthesia, and our nurse Taylor was exceptionally kind and walked her through each step. After the procedure, my daughter only wanted Taylor to comfort her, which says a great deal about her bedside manner. Despite being busy, she took the extra time to comfort and take care of my girl. We are a lifelong customer and will be back for anything our family needs in terms of oral and facial surgery. Thank y'all for everything.

Although it took about an hour to get in to see the oral surgeon for a consultation about removing…read moreone of my mom's decayed tooth, it was WORTH THE WAIT. First of all, the receptionist (Rebecca) was very kind, and the young woman named Taylor was the assistant to the surgeon and sat and asked so many good questions about my mom's medications (my mom is 87 and on a lot of them!) She was easy going and calmed my mom, who can get very anxious in new places. When Dr. Christopher Cason came into the exam room, he couldn't have been more present, considerate, and informative. Plus, he has a British accent and big, brown eyes and seemed very caring, if it's okay to say that about him :) Anyway, after discussing that my mom wouldn't be able to have general anesthesia -- due to the fact she is on blood thinners and takes prolia shots and it could cause severe problems -- I asked the doctor if she NEEDED to have her rear tooth removed as she wasn't having any difficulties nor pain because of it. Dr. Cason said it was NOT necessary, and if, in the future, it became a problem, we could always set up another time for surgery etc. I could see the relief on my mom's face when it was decided we would bypass this surgery. One more thing you should know: they do not accept Medicare at this business, so it saved my mom a lot of money because I don't know what it would have cost, but probably several thousand dollars. In summation, I would definitely return to this oral surgery place because these folks gained my TRUST AND RESPECT! Thank you Taylor, Rebecca and Dr. Cason!

I had many horrible Experiences as a kid at our family…read moredentist. Takes a lot to get me numb for procedures but he never believed I could feel the drill and the pain. When I became an adult I had finally found a dentist in California that was great. After moving to Texas, we found Dr Smith and been going to her for 16 years. Nicest and most compassionate and accommodating dentist ever.