U Relax is a true gem in our community. The space is spotless, calming, and thoughtfully cared for from the moment you walk in. The therapists are highly skilled and clearly know what they're doing--every session feels intentional and restorative. I always leave feeling lighter, relaxed, and genuinely taken care of. It's the kind of place that makes you slow down and breathe a little deeper. I'm grateful to have such a wonderful, professional massage studio right here locally. read more

In addition to my previous review I just wanted to add: U (can) Relax... there's no need for envy. Pleasing atmosphere, and welcoming staff. Very fair price for treatments, with generously accommodating opening hours. Always satisfied with the weekly treatments. read more

I came here because one of my best friends wanted to get a quick 30minute massage before our lunch date I opted for the 30 minute foot reflexology massage for $25. I had Eric - it was pretty good. He had nice strong hands and I didn't mind leaving a $10 tip I would like to come back to try the 90 minute back and foot massage for $80 Place is located in Westfield next to roosterspin Parking is street or parking lots which are both metered Place is comfortable and please omg to eye They have several private rooms and then a big room in back with several foot massage beds. read more

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I really wanted to write a positive review. Because I truly love this place and I always recommend my family and friends to go URelax, but I was very disappointed with the female staff that attended my husband during our couples massage. She was talking most of the time throughout the 90 minute massage to the male staff that was massaging me. Luckily he wasn't engaging with her much but it was very distracting and difficult to relax. However, they really need to have someone who speaks fluent English assisting because instead of having a relaxing experience, I had a frustrating and stressful one due to the language barrier. Please owners of URelax do better, this isn't the first time. read more

Always a great relaxing massage. Parlor is clean and checks temperatures. They also take names to follow up contact for tracing. I have gotten the hour long foot massage many timea and I have never had a complaint. I feel like I am walking on two clouds when I wake up from the nap. I fall asleep at some point :) read more

Got a couples massage done here, and was nothing but satisfied. They paid attention to every detail, price was amazing for two and staff was very kind. Came in expecting just a back massage and left with my entire body being relaxed. 10/10 read more

I was very happy here after my foot massage and had also purchased a full body massage on groupon. After my foot massage appt I made the body massage appt on the spot and showed the woman my Groupon. She made my appt and when I showed up for it she told me she wouldn't honor it because I wasn't a new customer. I told her I would file a complaint with Groupon and that I showed her my groupon when I made the appt. she finally decided to give it to me but not without a struggle. Warning if you're buying Groupons. And by the way, their posted "promotional price" is $50, same as the Groupon but their brochure listed it as $60. Update 2017: I've been coming here regularly for foot massages with their package. Buy 5 get one free. The advertised price is $39 for an hour. But when you buy the package they try to charge you $200 ($39*5 would be $195). It's a shame they have shady business practices because the foot massage is actually quite good! read more

I had never gotten a massage before so I wasn't quite sure what to expect but this place was great! The woman who gave me my massage asked multiple times to make sure she wasn't pressing down too hard and I was truly relaxed the whole time! Definitely recommend! read more

I walked in feeling like a stiff board and walked out feeling like a limp noodle. Absolutely amazing! I got a 60 min deep tissue massage on Groupon. The receptionist was nice and took down my voucher number and I followed my massage therapist, Coco, back to the room. Clean room, nice lighting and soothing music. As for the massage, she used a lot of pressure but was sure to occasionally ask if the pressure was okay for me. Coco was fantastic! She was very thorough, she made sure to include my scalp, feet, toes and fingers. I was sad when I heard the timer go off! I didn't experience any poor customer service during my visit as some of the other posters have mentioned. I'll definitely be back. read more

I had a massage with Eric today and it was amazing! Highly recommending this place! Loved the place very clean and didn't feel rushed! I loved it read more

Just had my first experience at u relax in Westfield! Easy to make appointments and they also take walk-ins. Had my appointment at 12 o'clock was a little delayed by 10 minutes. Stinks because you have to pay a meter; no free parking only on Sundays. Some of the staff members are very friendly. One woman at desk appears to be just focus on business like everyone walking and is just $$ The rooms were nice. Not as high end as other chain massage/spa centers (prob how they keep their prices lower). Received the 50 minute body massage which was excellent left there feeling like a whole new person. The prices for their services are very reasonable in comparison to many other places. Will highly recommend this facility to others for massages. Need to try the one hour foot massage and will get back to you on the review for that ;-) FYI when they say whole body it is meant unlike other places. They focus a good amount of time on you gluteal muscles !! read more

The owner gave me a hassle to honor the cash value of my Groupon. She tried to charge me more and lied about how much my husband actually paid for the voucher. I had to call him and produce evidence from the transaction. She was nasty about it. The massage was ok, but a very strange experience. The masseuse never asked about any focus areas, problems or anything really. Unlike other places, this place does not have sheets on the massage table for you to stay under. Instead, they have a beach towel. The masseuse left twice during the massage to get products to use during the massage. On top of that, she used hot, wet towels, which are fine for a nail salon, but just odd to use for a back massage. I was damp and cold from the towels. After the massage and despite being disappointed, I decided to leave a tip. This is in addition to the fact that I paid extra for tax and the price difference between the cash value of the Groupon and the service. The owner made it extremely uncomfortable, demanding more money and making snide remarks. I will never go back to this place. Instead of relaxing, I found this place to be off-putting and obnoxious. The owners were nasty. The massage was strange. There are several other places in the area that do an incredible job. Skip U-relax and head to one of the many other options. read more

I had to deduct one star. Last two times I visited they attempted to swindle me into adding on time. "I need to finish your feet" apparently meant "I did not finish in the time slot and wanted to know if you wanted an additional 30 minutes." The second gentleman that massaged me did not speak English and just continued on past my time and then charged a $40 tip onto my card. Needless to say, I have partnered back with my licensed massage therapist and no longer go here. read more

I was there last night and had a 60 mins full body massage. It was great! They really know what they are doing! the place is immaculate, warm, cozy, well taken care of. I will definitely go back and recommend to everyone! Very pleased! read more

My first time at the massage establishment. Walked in with no appointment on a weekend. Asked for a massage, 60 minutes/$60 payed at the conclusion of the massage.. A guy came into the room. i told him i wanted a woman. No problem. Girl gave me one of the best massages i have ever received. She took her time doing the massage and was very good. Lasted the full hour and I felt very good afterward. Will return. read more

Tried this place for the first time today with a friend. We both chose the 60 minute foot reflexology for $39. We were led to the back to a room with very comfortable seating and dimmed lights and music. We then had our feet placed in hot water to soak while we were given shoulder, head, arm and hand massages. From there the reflexology began and it was amazing!! We didn't use the Groupon for $35 and was told that if you do buy one, you cannot use it the same day. No biggie. We were treated nicely and no one was rude or tried to charge us more or commented about tipping. I will definitely go back and may even try a regular massage. read more

I had a couples massage tonight that we received as a Christmas gift. I have had hundreds of massages all over the world. I just moved to NJ from California and I admit that I am a California snob accustomed to a very high level of health & wellness services. I went in with low expectations. The reception area is much nicer than the storefront would suggest. It was warm, quiet and immaculately clean. The couples room was very nice. We were shown in by a young man and when the therapists entered they immediately started to work. I had a woman named Lina. Everyone is Chinese and there was little or no chit chat. Just the way I like it. Her strength and skill was very surprising. I had major neck surgery back in August and my neck and shoulders were very locked up and sore going in. At my request she focused on these areas and held nothing back. This was an excellent experience on every level. Deep tissue work is not fun but if you want to get things loosened up this is the only way to get there. Some of the reviews I see indicate there are a lot of newbies that don't understand body work in general and deep tissue work in particular. This is a really great place. This massage would cost $100+ in a good studio in LA. I am going back in a few days for more. Highly recommended. read more

The massage was good, the place was clean, the table and blanket were comfortable, I was able to get an appointment immediately, and it was $60 for an hour. I haven't been to the places that charge twice as much, but I don't know what they could do to justify that. And obvs. it wouldn't always be the case, but it happened that the masseuse and I were the only two people in the place (and he remained masked the whole time). (People reading this post-pandemic will wonder what kind of weirdo place is this...) read more

I love it here . I had the best massage . It's clean and I felt safe . I will return .

I just had a 90 min massage and it was 5 Stars!!!! The man that I had was strong yet gentle! He co weed everything I needed and more ! The foot massage was out of this world!!! I will be back!!!! My only complaint is the unfriendly front desk girl!!! read more

I have been going to this location for years and had been generally pleased with the service Most of the time. Tonight there was a new woman at the desk and a new male masseuse. I requested a deep tissue massage but got a very light pressure Swedish. I did not complain, however upon checkout they charged me $11 over the listed price. Again I DID NOT complain. Finally I signed off on the amount and tried to leave when they asked why I didn't tip. THIS is when I became offended! Beware of the woman at the cash register. She will try to cheat you and then argue about it. I am deeply disappointed as I will now need to find a new spa. read more

My previous job had me on my feet several hrs a day so in the last two years this place has been god sent!!!! They give the best (consistently) foot rubs ever. Very friendly customer service. Clean spa. read more

My latest experience wasn't good. My masseuse focused more on a part of my body that I never experienced pain or aching. Also this time around, I got to experience a lady that right out told me to tip before I could leave the massage room. My very first experience was great but not this second time around. I won't be back! read more

I wish I could give -negative stars to this place!!! Horrible people to deal with! Horrible planning!! I schedule an appointment a week ago for couple massage which was for birthday celebration. We went there and the lady asked if we could take it in separate rooms! Couples massage in separate rooms? Seriously? We refused and she asked us to wait. We waited for 15 mins and another lady came to convince us for separate rooms! We refused and she said they don't have couple room available! Despite of appointment and all the planning we had to walk out of this place! I would never return or recommend to anyone read more

Just awful. I've received two massages here from different therapists. The first one actually made me worse!! The second was just mediocre. Don't waste your money here- there are so many better places. read more

Very poor experience .This is one of the worst massages I have had. I asked for deep tissue and it felt like a mild back rub - no pressure or therapeutic effect . I told them my tight areas &they didn't care or listen. Waste of time and money. Seemed untrained and not helpful at all. Save your time and money and find a good massage place that will actually assess and treat your tight problem areas read more

I just had an amazing massage for half the price of most places! Clean place, thorough and friendly!

Went to get a couples massage. No problem making an appointment over the phone. The room was spacious, inviting, and set a tone for relaxation. I did not have any allergic reactions to the lotion/massage oil they used, and it had a light floral smell. The massages themselves were very good - very deliberate, and he spent the time needed to address the knots I had in my shoulders. I didn't feel like they were rushing to beat the timer, like they do in other places. The massage was less expensive than I expected - even though they used hot stones, it was only $60 for an hour (for each of us). We will definitely be coming here again. read more

I have given this place a fair shot. I've been there 4 times and my latest experience did me in. Is it clean? yes Are the therapists good? Yea Price points? Fair (ESP for the area and location) Well why the one star might you ask? This is the main reason and a major no no in my book that causes me to be a disgruntled customer. The receptionist who I believe to be the owner DEMANDED me to tip more then I did. The nerve! And how embarrassing? There were customers in the waiting area. I tipped the standard 20 percent on my 1 hour 39.00 reflexology and she told me to tip 10.00. She started talking to another asian gentleman in their language which I didn't understand and it was quite embarrassing as a customer ! My massage therapist was not even nearby. It was so unprofessional and so rude ! I do not recommend this place for that reason alone. A business owner should embrace any and all customers they have and tipping is never required for service !!!!!!!!!!!! You tip based on service!!!!! Even 15 percent these days are fair. Hope these people shape up and learn to love their customers or they will not have any business left !! read more

The masseuse threw my tip!!! My fiancé and i had a couples massage last week. I was planning on buying the groupon but when I called to check their Sunday availability, the lady that answered my call mentioned she'd give me the groupon price without having to buy the groupon. Therefore, I agreed and made an appointment. Let me say the massage was amazing! I frequently get massages so to find a place where I actually Loved it and is close to home was so exciting! I was going to book my next appointment until..we were paying the bill. I gave both masseuses a tip. The lady smiled and thanked me, the other guy threw it. I did not witness this because I turned around. the receptionist tells me I have to tip them more since she gave me the groupon price. I was pleased with the service and I didn't want to argue so I gave an extra $10; however after we leave my fiancé informed me this horrible man threw my tip! If I knew this I would not have gave the extra money and I'd probably take back the original tip.NOT ONLY CAN YOU NOT TELL SOMEONE HOW MUCH TO TIP, HOW UNGRATEFUL OF THEM TO THROW MY TIP! NEVER EVER AGAIN! HORRIBLE COSTUMER SERVICE. read more

The foot and body massages are both below average. The biggest hurdle is communication; no one in the front desk staff being able to communicate clearly. They always have to call their big boss to understand the situation. During the messages they never ask if I want to focus on a certain area or not. This place was very disappointing. read more

After reading the mixed reviews I decided to check this place out for myself. No Frills. Lower Prices. U Relax Spa is NOT your traditional massage it is more Asian inspired. I am sure if you request a particular type of massage and they are unable to do it they will tell you. As I am sure if there is a particular body part you need them to focus on you can tell them. I would make it clear to them what you are looking for especially since you are paying for it. Now if you don't mind deep tissue and again more Asian Traditional Massage this is a great place. The person giving me the massage was able to find and focus on the most needed spots without me even telling them. At the end of the massage I feel looser and more relaxed. I would recommend this place. Would go back again. read more

Do not recommend going here if you have a groupon as they are not groupon friendly. I was told by the receptionist that its a poor economy and for 7 dollars more i should be paying the full price not the groupon price. Its a shame becuse the massage therapist was very nice but I will never come back here again. I do not think its the poor economy chasing their business away! read more

I agree with the review by Jade 100%! I'm a licensed esthetician in NJ and can also say that you need to do your homework whenever you're going to get any type of skin/hair/bodywork done. This is a very specific style of massage to create a certain type of result. This is not a fluffy salon or spa. If you're going to U Relax then you need to make sure you like a deep tissue acupressure-style massage that will help to unblock stagnant energy in the body and release serious muscle tension. If you're looking for a fluffy massage THIS PLACE IS NOT FOR YOU. If you're in pain and need work done then you're in luck! I go for a massage weekly and I always see Kevin. They use a timer to guarantee that you get the full time of your massage. I leave so limber and relaxed, I'm ready for a nap! As far as the tips go, especially with groupons, common courtesy would suggest 20% of the ORIGINAL price of the service (it even states so on your groupon). Please keep in mind that the average price of your "fluffy" 90min massage will cost you about $150+ in NJ/NY so you'd be leaving a $30+ tip for their work. Who gets a deep tissue massage and leaves $7?! That's absolutely SHAMEFUL! The therapist would rather you leave nothing, that's basically an insult to the work and time they just put in for you. If you go and feel that the massage style just wasn't for you, that is completely understandable, but that is not the therapists fault, that is what the establishment offers. Your therapist is only getting their commission off of the cheaper groupon price, so it's only decent to tip accordingly. It's not fair to them to receive so many negative reviews from people who don't know what they're getting into because they don't research a modality they're receiving on their body and from people who don't know what the common courtesy is for gratuity. I always get a 90min massage ($75) and I typically leave a minimum of $30 because I know the quality of work that I'm receiving and what other spas and salons charge for that type of service. Please educate yourselves before subjecting your body to ANY type of treatment. There are different modalities for massage, just like the different techniques for facials, waxing and haircuts/color. Know what you're getting into and be fair to the establishment and therapists performing the work...and go visit Kevin!!! He's the TRUTH!!' read more

I can't wait to go back. Had the $39 foot massage and it was outstanding, start to finish. The masseuse definitely uses very strong pressure so be prepared for some pain! Felt amazing afterwards - pretty sure my blocked qi was flowing! read more

Bought a Groupon for a 60 min Foot Reflexology massage to try this place out. Another massage place in Westfield, huh. That was my initial thought. However the facility is deceivingly large and spacious with probably 8 massage rooms and another 8 of those big comfy chairs for foot massages. The tables and chairs are all high end quality. The person who delivered the massage was strong and thorough. He washed, massaged, pressure point and stretched my feet and lower legs. Wow! This was a great experience. I am reading other reviews talking about tipping and service. All I can add is that I've had literally hundreds of massages and for me a customary tip for a good 1 hour massage is between $15-30 but it is discretionary and any amount given should be accepted with dignity and humility. I'll definitely come back. read more

Wow these people are unbelievable. I call for details on a package I was interested in and because I wanted details before purchasing the package he hung up on me because he was "too busy". Rude. read more

Don't come here for pampering or frills. Just a good, solid massage. Staff is very nice and have always been able to get right in. Communication can be a bit challenging but the service is very good and price is reasonable. $80 for 90 minutes. read more

I also wanted to mention they do not have you fill out anything prior to the massage. No health history, medical issues, are you pregnant etc which I have filled out in every single massage place in the past. There is basically no record of you being there unless you pay by credit card. They also don't ask if you like a deep tissue, if the pressure is ok or anything else. There are no sheets to cover you just a rough towel and forget a robe, that is not available. read more

I had a horrible experience today! The practitioner's hands smelled Uncleaned and like fresh cigarettes! The communication was challenging! They speak very little English and the place was noisy today with talking, laughter and ringing phones! I usually have a great experience but not today! I let management know that I wasn't happy and all he said was can you leave a little tip! I won't be back!!!!!! read more