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    Urbane Aesthetiks

    5.0 (2 reviews)
    Closed 10:00 am - 4:00 pm

    By appointment only

    Services - Urbane Aesthetiks

    Nonsurgical body sculpting

    Urbane Aesthetiks Photos

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    4 years ago

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    VIO Med Spa

    VIO Med Spa

    3.3(4 reviews)
    1.9 mi

    I was a customer for several years. The quality of service has significantly diminished. The office…read morestaff provides poor and inconsistent information. Service providers constantly leave and poor notes are maintained (regardless of what they say their policy is). They used to care more about customer service. That's unfortunate. If you're going to spend this kind of money, I would recommend going someplace that values you and your skin care journey, not just your pockets.

    It's very unfortunate that I have to write this review, but VIO Medspa has now earned this one…read morestar. I used to be a member, paying $99 per month for their services. I became unhappy and dissatisfied with how much Botox/dysport/xeomin I was having to purchase and how little they were lasting, so I decided to cancel my membership. I was also moving, so it was no longer a convenient location for me. When I notified VIO Medspa of my wish to cancel, they said I could not do it over the phone or online. They said I have to physically come into the office to cancel. That's obviously intentional. The harder you make it to cancel, the less likely someone will. I asked them if they could make an exception since I was moving and traveling and had no time to physically come into the office, and they said they couldn't accommodate me. Great. So, I take time off work to come over to the office during business hours to cancel. I should have asked for a physical copy of my signed termination, but they said it would be emailed to me. As you can probably guess, that never happened. They also assured me in person that I would never be charged again. Something that DID happen. I was going to call my credit card company and put a block on VIO Medspa just in case they did charge me again, but I was dumb and trusted what they told me. Forward to the following month. I wake up on a Saturday notification at 6 am from my credit card company showing that VIO Medspa had charged me another $99! I call and leave a message, which no one ever return. I call again, and the woman tells me that whoever I dealt with NEVER canceled the membership. The same membership they demanded I come in person to cancel. She then canceled it and said I'd be refunded within 7 days. Well, it's now day 10, and I've never been refunded. I called on day 7 and spoke with someone who said the manager wasn't in, so there was nothing she could do! She assured me a manager would call me, but of course she never did. I am now having to dispute this charge and put a block on this company to ensure they finally stop charging me for a membership I canceled months ago. It truly is a disgrace. When you're a member, they're so nice. When you're not, they don't give a damn. Such a bad business model. This experience ensures I'll never give them a second chance.

    Photos
    VIO Med Spa
    VIO Med Spa
    VIO Med Spa

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    Make You Well - Come see our beautifully renovated space in Richardson, Texas. We provide primary care and urgent care services!

    Make You Well

    3.8(45 reviews)
    4.4 mi
    Locally owned & operated
    Women-owned & operated

    I love leaving good reviews when good care is received!…read more First of all, I scheduled this visit as a sick visit because my ears were throbbing all night, I'm new to this office and wasn't too sure, but when I walked in, the atmosphere was very friendly and well taken care of. They gave me an iPad to check in and do forms, which I love because my hands hurt too and to write most of the time. The process was very straightforward and easy to do! The gentleman upfront was very nice even when they got busy he was still attentive, the nurse in the back was very sweet and friendly, and the doctor was as well. Dr.Livengood explained everything very well and offered a steroid injection to help. Overall, I had a very good experience, not to mention I was seen in a very timely matter and didn't wait 3 hours to be seen! I'm impressed and definitely will be considering making this my primary care doctor!

    EXCELLENT CARE AND ATTENTION FROM MEDICAL STAFF!!! Went in for a possibly dislocated thumb…read more Dr. Livengood was OUTSTANDING! Truly listened and expressed genuine concern while calculated / methodical in her diagnosis. Even offered references to a hand surgeon thereafter. Glad to have found this GEM in the Plano / Richardson area. Wait wasn't too long either! HIGHLY recommend this location, very happy with my overall experience!

    Photos
    Make You Well - Look for the Blue cross on the exterior sign. We offer urgent care and family primary care in Richardson.

    Look for the Blue cross on the exterior sign. We offer urgent care and family primary care in Richardson.

    Make You Well - Sign outside

    Sign outside

    Make You Well - Waiting area that is clean and modern.

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    Waiting area that is clean and modern.

    Urbane Aesthetiks - medicalspa - Updated May 2026

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