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    Urbana

    3.5 (333 reviews)
    Closed 10:00 am - 9:00 pm
    Updated over 3 months ago

    Urbana Photos

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    Reviews With Photos

    Lisa X.

    Friendly folks! You know they are good people when your dog wants to hang out. Quality. Only brought a drink here but will come back for something more in the future.

    This is the product they advertised as being on sale.

    Okay. This place is not a serious business, which I guess is what one can expect from a pot dispensary. I've gone there 4 times plus today. Once many years ago, for CBD tincture for knee pain. I thought it was pretty expensive then and didn't go back till recently. I have asthma, so I don't smoke, but I do enjoy tinctures and edibles. I've mostly used a company called Buzz Delivery, and I've never had any issues with them. Buzz, however, doesn't have the variety of products Urbana has, and I wanted to try some different product. It's the 4th of July, and like any good capitalist indoctrinated American consumer, I naturally look for bargains when they are available. Well, today, I looked on their site and found a very good deal of 10 100 milligram tabs on sale for $19.50. See the attached photo of the online confirmation from them which clearly shows the price and description of the product in question. You know, I've had 3 recent encounters with this company. The first time, I was overcharged. on my credit card. The bill was something like 75 dollars, and they rounded it up to 80 dollars and gave me back change. I was nice and told them to put it in the tip jar and thought nothing of it. I paid a 2nd time, and I did the same thing except that when I looked at my card statement, I saw an additional charge on my bill. It turned out that they don't actually charge you for a card purchase but charge you an ATM fee. When I confronted them, they explained the ATM fee, which I thought was completely bizarre , but then i realized thats why they rounded it up. Lol. I thought it was a passive aggressive way of getting a tip but ATM s don't deal coins so they round up to what an ATM woulddispence. I really feel like a chump giving them a tip when I had an additional ATM fee added to my bill. The manager claimed they had their policy publicly posted except it was not obvious. Another classic bait and switch middle finger to their customers. It's bizzare practice because this is literally the only company I've ever been to that does this. When i go to Safeway or the gas station or even the U.S. Post Office and pay with my prepaid Venmo Mastercard debit card they dont round up the purchase then tack on an additional ATM fee. Only Urbana does this. So the following 2 purchases, including the one today I paid with cash. And no , I'm not prone to tipping people who take me for a chump. Well, anyway, I checked in and purchased my product, brought it home, and discovered they gave me 250 Mg instead of 1000. Now this is really interesting because I ordered 1000mg product but was given the 250 mg product which should have a different SKU. Don't they keep track of their inventory. It's a pot dispensary and this discrepancy raises red flags. When i brought it back, they scrambled around and then said they didn't have the product I ordered but offered me o khe less potent product at the price I already paid for the more pitent product. They said it was listed incorrectly on their website so brushed it off as a mistake. Lol. I'm sure the licensing board that regulates these transactions would not be amused by these sorts of errors. Imagine going to buy an advertised product from Safeway and finding out that Safway wants to sell you a let's say a can of Coke for the price they advertised a liter of Coke for and then using the excuse that it was a typo. If that was a legal excuse then why wouldn't they just advertiise items at a lower price then change the product once the consumer was in the store? Thats called a bait and switch. They get you to into the store to buy the product than switch it with a product of lesser value but charge the same price which is exactly what they tried to do to me. If they wanted to honor the deal they had posted on their web site then they should have given me the product with less value at a price commensurate to that value. If they were a serious professional outfit they would have admitted their mistake and they should have offered a comprable product since they claimed to be out of the product they had advertised. This was a classic bait and switch. And all they offered was a lame excuse. These guys nickel and dime you, bait and switch you and are unprofessional and not serious business people. All I can say is use Buzz. They are way more trustworthy and more importantly PROFESSIONAL. . If you go to urbana watch them like a hawk because they will screw you every which way but loose. 3 recent encounters and all had something shady about them. Those odds are just absurd.

    A set up provided to you with a purchase.

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    7 years ago

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    6 years ago

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    4 years ago

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    5 years ago

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    4 years ago

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    3 years ago

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    4 years ago

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    8 years ago

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    4 years ago

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    3 years ago

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    8 years ago

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    Steve S.

    Luis, we hope you find a dispensary you enjoy.

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    7 years ago

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    8 years ago

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    8 years ago

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    5 years ago

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    8 years ago

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    5 years ago

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    7 years ago

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    8 years ago

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    8 years ago

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    5 years ago

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    7 years ago

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    10 years ago

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    5 years ago

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    5 years ago

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    8 years ago

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    7 years ago

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    8 years ago

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    4 years ago

    Made a yelp account just to recommend them. Their staff was friendly and extremely helpful. I am referring them to anyone asks!

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    8 years ago

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    4 years ago

    love this place-- we were in the weed lounge and asked them to play the new beyonce album and they DID

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    Stephanie H.

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    8 years ago

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    Steve S.

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    3 years ago

    first time going, everyone very welcoming specially the boy Javier at the front door, answering any questions and putting me on!

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    6 years ago

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    8 years ago

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    7 years ago

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    6 years ago

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    Page 3 of 9

    Ask the Community - Urbana

    For a purchase, so we need and ID?

    Photo ID issued by a government agency is required for entry into every licensed dispensary in California. We look forward to seeing you soon.

    Hi, do you guys carry releaf balm by Papa & Barkley?

    Do they take credit card?

    No. Debit or cash. Cheers!!

    View All 4 Questions

    Review Highlights - Urbana

    The claw machine was there after OSL but not ready for the lounge yet, and I got an item on my first try!!

    Mentioned in 40 reviews

    Read more highlights

    The Apothecarium - Happy Hour!

    The Apothecarium

    4.0(354 reviews)
    2.5 miCastro

    Great from start to finish. I like the gal that's always there that waits on me. She's very smart…read moreabout the products and gives me the items that help me to have a more restful sleep. I go there whenever I'm in San Francisco which is twice a year.

    More recently started coming to the Castro location. I'm used to the SoMa one on Howard, and this…read morelocation is 3-4x bigger! It is located on Market Street, right across from the Safeway. There are usually open spots on the block out front. They have machines to pay, and I always do, though I've heard they mostly check in the AM. This location is open, bright, and has a wide variety of products! They're sorted by ingestibles, vapes, and have a big flower bar at the back where you can talk with someone in-depth about the herb selection. They have various displays throughout that are sponsored by the different brands they sell. They even occasionally have live demos, where people from the brands come to offer samples, information, and discounts on their products. There are always weekly specials, so make sure to check those out to try and save some money! Each time I've come in here, the staff has been friendly, engaging, and helpful. They are well-trained, and knowledgeable about the different products and brands. If you have questions, or need recommendations for a specific brand or strain, just ask! If you're new to Cannabis, you can just tell them the feeling you want (sleepy, energy, focus), and how you want it (eat, drink, vape, smoke, etc). Every experience I've had at this location has been positive. I feel bad for not mentioning everyone, but specifically big shouts out to Casey, Kirk, Cairo, and Davante! Always look forward to my trips to Apothecarium Castro, thanks again! IG: @bbnem.food

    Photos
    The Apothecarium - You know what time it is.

    You know what time it is.

    The Apothecarium - Specials August 19-15

    Specials August 19-15

    The Apothecarium - Demo day!

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    Demo day!

    Urbana - cannabisdispensaries - Updated May 2026

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