Great selection and customer service... one of the only places that I shop at! This place does a great job!

I've been going there for a long time and there's only about 20% of the budtenders that are actually nice and helpful. Today when I spoke to the bystander trying to , understand that I was looking for Gummies or less costly items. She became very snotty with me . I bought the thing I was going there for vape on sale and quickly went down to the dispensary on 19th and bought more things with the kind and considerate bartenders at 19th . They are about the same price but much nicer people . There's too many dispensaries in the neighborhood to suffer fools. read more

It pains me to write this because I've been a loyal Purple Star customer for about 7 years but I had a slightly unpleasant to write this. I really like Purple Star a lot over BUT the thing that frustrates me is their *inconsistency*, especially knowledge within their staff. Like today, after making a purchase that was close to $100, I inquired if they still give out Purple Star prerolls with a certain amount purchased. Two employees looked at me like I was crazy and that they've never heard of that before. I was stunned because Purple Star has given me free prerolls with purchases in the past, even as recently as last month! In fact, I still have that *unopened* Purple Star preroll they gave me (see attached pic) because I would NEVER buy a generic Indica preroll at just 24.47% THC (I don't ever buy prerolls that are under 35% THC). Purple Star keeps of a history of customers purchases so that will reveal I've never purchased an Indica preroll at 24.47%. It's proof that they did (or at least used to) give out prerolls. In fact, a few weeks ago I asked about it thinking it was for purchases of $50+; one employee asked another and she said "Oh, it's only when you buy $100 or more" or something like that. But the employees today who looked at me like I was crazy have been around for at least several months so I at least expected them to be aware or at least educated that the store used to do that. That's why I was shocked that they looked at me like I was making it up. I felt like a fool or like I was being greedy. Also, today I was told a specific deal was no longer available but instead there were discounts taped to the counter. I couldn't take a picture but was told they were on Purple Star's website. I tried looking for those specials on my 20-minute walk home but was not able to find them. It was only after I got home and on my desktop computer that I was able to locate them. Unfortunately, none of the discounts weren't for anything I usually purchase there. Regardless, I never use my desktop for Purple Star, only on my phone so I'll never be aware of those specials that replaced that special deal they offered unless they make them prominent on the phone site. Seeing the deals Purple Star offers are my incentive/motivation to go there over other dispensaries (of which there are many). I'm just hoping they improve details like that among their staff. I 100%/no question/absolutely certain I got free prerolls with purchases I made in the past and their staff should be aware or at least acknowledge that it was something they once did. But I'll repeat (and swear to God), I asked about the free preroll about 3-4 weeks ago and someone said it was for purchases for over $100. All that said, I will still continue going to Purple Star. read more

Purple Star MD - Unopened free Indica preroll I received in the recent past for *free* with my purchase of certain dollar quantity (I think it was $50) - Cannabis Clinics Near Me - San Francisco, California

I just moved back to San francisco , been gone for a year stopped by purple star after being away and they still got it , best deals over the weekend and fresh flower thanks !! read more

No service. Nobody answers the phone. I just want gummies for tonight!why is it so hard?

I bought 2 carts a few weeks back and unfortunately they were defective. I came in this afternoon fully expecting that I wouldn't be able to exchange them. Jayden was great! He was super friendly and was happy to swap out the defective carts for two new ones. The customer service here has always been friendly, knowledgeable, and 5 stars! I'll be a customer for life! read more

Alexis ,DJ , And Jaden are the best I love seeing their smiles when I walk in SOO helpful and caring truly the best I've ever experienced thank you guys for always taking care of me. If you ever visit purple star make sure to check out there selections on cold fire they got the best menu in the Bay Area. read more

I had a good visit to the Purple Star. I was able to get my deal that I was accustomed to. Michelle was the budtender who helped me and she is a great worker. I like the pieces and the selection. This is a good place to go. read more

Great spot to stop in for all your 420 needs. Staff is super cool. My favorites are the jetty aio and a fire flower. This place has never disappointed and they always have great deals!!!! read more

I love this dispensary it's my usual spot for all my medicinal needs due to frequent joint pain because of my job as a cna . I had been going there for a while as well as my mom has been going there . Today specifically I went to get my plus gummies and when I was being rung up I asked to input my number so I can get my medical discount and I was immediately denied the medical discount because apparently I need a second recommendation from the department of public health??? I kept telling them I had been there many times and I always got it and that they could verify my medical but they refused I didn't try to fight it but I was upset and obviously in pain. I will like to follow up with the owner because I am not happy with my experience today. read more

I've been coming here for the past few months, and overall the collection and quality are great. Most of the staff are also consistently kind and helpful, which I really appreciate. That said, my recent experiences haven't been as positive. During my last few visits, Luna has come across as unfriendly and dismissive. When I ask questions about the flowers or take a moment to decide, they often respond with noticeable attitude. When I ask more detailed questions about a product, the explanations sometimes feel condescending rather than helpful. Customer service should feel welcoming, especially when someone is trying to learn about products and make a thoughtful purchase. I hope this can be improved, because the shop itself is great and it would be a shame for the experience to feel uncomfortable because of this. read more

The service here is awful. Placed an online order go out of my way to pick up and they didn't have it. I told the guy I came just for that he then says if you cared about your order you should have called in and made sure it was here... isn't this the whole point of online ordering? Bad service, bad attitude don't waste your money. read more

Very patient owner owner bent over backwards. Repeatedly. Very Knowledgeable cares for the people he is serving. Hard to find.

Alex was amazing! Great suggestions and recommendations and everything in stock. Buy three get one free! Best weed store in San Francisco! read more

Nothing but respect for this place. They're super kind and professional. Purple Star is great for our community and neighborhood.

I always go here and the transaction and service is smooth, but recently I had an experience with one of the workers who's a taller guy and he was talking to me like I was dumb when I asked questions about the daily deals. Don't know if he had a bad day or something but other than that, love this place read more

Here's an update on my previous review. I popped in here in a bit of a hurry to pick up my regular gummies, however, my debit card is old and eroded and they could not accommodate my purchase (my fault). I apologized to the very pleasant sales assistant and left. However, the 'manager' Grayson followed me out and handed over a box of my desired gummies. He didn't need to do that. Excellent customer service and this is why I frequent this particular outlet. read more

I've never felt the need to post a review before, but my experience today was honestly bizarre. A guard named Khaled kept trying to flirt with my aunt while we were just trying to look around/shop. Since there wasn't even a line or a crowd, it felt like he was just targeting her. We felt so unsafe and uncomfortable that we just walked out. Unprofessional is an understatement. read more

I had a very great experience coming in, the clerk I believe his name was Darren he had a pony tail, his customer service was top notch. Definitely went above and beyond. Happy with returning back to yall for my needs. read more

Best customer service! They close late and its in a great location. They have a variety off stuff. The staff is super helpful read more

Purple Star MD - Cannabis Clinics Near Me - San Francisco, California

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My favorite dispensary in Sf for both in store & delivery. The staff is friendly & have extensive knowledge on the products so I know I can always count on their recs. Delivery minimums for neighborhoods outside of the mission are really reasonable (I get mine to the outer sunset) & you can always call before or even after placing an order for some guidance on what to get/any deals going on. Love the assortment of brands they carry. Solid spot with good people & good products! read more

I go here for herb when I need it and they always have deals! Buy 2 get 1 for 1 cent, so many 20% off deals!! I highly recommend coming here for weed. It's quick and the budtender's let you select off the ipad if you ask them. read more

I just want to thank Purple Star from the bottom of my heart. It always take care of me I had an issue with my payment method and they came all the way down here and I didn't have the right amount. I was short $2 and they still gave it to me anyways. Plus it was below the delivery minimum. They go above and beyond for me every time I just want to thank them very very much. There's no other dispensary in the city that looks out for its customers has the best variety and customer service in the city hands down. This is the only place in the city if you want to get your best smokables vapables edibles whateverables! Thank you for being a solid spot I love you guys. read more

This is my favorite dispensary in San Francisco. I've been coming here for 3 years and my experience and always fast and friendly The security guard and the staff are always really nice. They're super knowledgeable and won't try to upsell you. They help you get a great deal! They have a rewards program that lets you get $20 off when you've gathered enough points. Not to mention they have the best prices I have found in San Francisco with daily discounts that rotate as well as local resident discount, student discount, and a couple more. They also offer delivery and store pick up. Not the flashiest store but definitely the best for your wallet. read more

Purple Star MD - Can't beat these deals! - Cannabis Clinics Near Me - San Francisco, California

Alex was one hell of compassionate young woman who is beyond her years. Y'all should definitely keep her. I'm born and raised in the city (the real one, not the pretend one), and she reminded me of the days when there weren't really any dispensaries and head shops in small designated spots (above ground). But I digress. She called me back to confirm my order and tell me that one flower was no longer in house. I got bummed and told her about my ruptured and bulging disc..BAM! I told her my age and she associated that immediately with her mother. Alex not only told me flavor profiles and what I'm hoping to be a great sense of relief for long enough to cook dinner with out crying. I could go on and on, but most importantly she LISTENED. One can only hope people will be close to her level of maturity, kindness and empathy...what a star! read more

Always the best service! Thank you Jaden is so friendly and kind! Flowers were so fire read more

Purple Star MD - Always the best service thank you! - Cannabis Clinics Near Me - San Francisco, California

Dj went above and beyond to fix my problem and get me some better flower. He gave me gummies for the inconvenience. He signed me up for points and gave me the points that I didn't get the first time I came and purchased. This was very thoughtful and I appreciate it greatly and will be back because of the customer service Dj provided me. Thank you again you really went above and beyond the way most businesses won't. read more

I finally visited for the first time today, and I was really excited to make a purchase because I was told by a friend that they have great deals. I was really looking forward to my visit. The service at the front door and waiting in line was super quick, I was able to get a budtender pretty fast. When I finally got my turn to be serviced, I ask a question in order to compare two products and asked the budtender if they knew specific details about a specific product, thc levels. He replied, "No I don't pay attention to those things." Which was perfectly fine, then he asked, "Can you really tell the difference?" And "I feel like people miss out on good products because comparing quantity over quality." Which were both valid explanations but it felt also condescending responses as if they were irritated that they were being asked that question. It definitely was a rhetorical question said in a way to almost make me and my friend feel like -- why did you even ask that question? Just answering "no" would have sufficed. I couldn't even respond at that moment because I just wanted to make my purchase and leave at this point. It seemed like the customer service went out the door after I asked a question, so I decided to make my purchase and just leave. I was happy I got such a good deal on products I was looking forward for but it came with the cost of this weird interaction and energy. read more

Helpful and friendly staff and they always have good deals different days of the week. Clean safe and tons of items to chose from.

Best deals in the city!! Come see them. has dope personality as is very knowledgeable about the flower here. read more

Purple Star MD - Cannabis Clinics Near Me - San Francisco, California

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Best prices!! 710 lab pods are the way to go Always stocked up! Never disappoint!! Come shop read more

Purple Star MD - Cannabis Clinics Near Me - San Francisco, California

Great dispensary, great staff. I always like to ask the bnudttenders their option on certain strains, brand to see what I might like. I'm like grayson or Jaden those haven't stirred me wrong yet. I enjoy this place. Please come support your local dispensary. read more

Placed an order an hour ago. They said they would contact me with an ETA. I got a confirmation email that was just a receipt with no ETA. Then Radio Silence... Have not heard a peep from anyone at this business since then. Called their number and got a dead line. Selection looks good but this kind of service is unforgivable. It's a shame too because the menu looked great and the brands are respectable. read more

Purple Star MD - Cannabis Clinics Near Me - San Francisco, California

Managers DJ, Michelle and Grayson made my visit a breeze every time I visited. Helped me to make sure I got exactly what I needed!!! Thank you Purple Star for all my needs!!!! read more

Love love love purple star. Service is always amazing. Prices are great. I would never go to any other dispensary.

The McDonald's of marijuana in the mission. Get in real quick, bring cash, get out. Simple, easy, as it should. Happy weekend to anyone reading this. read more

Purple Star MD - 20% off on fridays with check in - Cannabis Clinics Near Me - San Francisco, California

STOP! CAUTION: PLEASE READ. I had almost officially switched to this dispensary as someone who orders at least $150-200/week from dispensaries, I was consistently having such good experiences......until today. I received my call to confirm my order and when I asked about the additional deals (the ones that they refuse to give you unless you ask) I was told by sales associate that I didn't receive the deal I thought I would, I attempted to clarify as it was unclear on the site which products did and which products did not get an additional discount, when I asked for clarification and she was unable to provide it, I spoke with a manager named "DJ". I've spoke with this individual before and I'm not sure if he was protecting his friend or just having a bad day but I am absolutely disgusted by my experience today. When I attempted to clarify what was written on the site, he said "it's pretty clear on the website", I told him it was unclear to me which means that it could also be for other customers, but that either way I was confused and I just wanted to cancel my order. He then asked why I was so "so stressed" which I had never identified being I just simply wanted to cancel my order. As he continued to interrupt me, he said I was getting "aggravated" which, again, I explained I was simply trying to cancel my order because I would not receive the discount. I asked that he stop attributing mental health symptoms to me as I work in mental health and that can be damaging to people as he's not qualified to diagnose/attribute mental health symptoms to people. He continued to repeat "we just try to give you the best deal" in a very patronizing way as he clearly wasn't trying to give me any deal, he then said "well what do you want me to do just give you the discount....will that make you happy?" and I said "no again, I can't believe this is my experience today and I would like to cancel my order". I hope that this was a singular experience and that no one else has to suffer through the lack of customer service provided by both DJ and PurpleStar today. I hope that I can eventually speak with someone higher up to provide feedback regarding my experience today, as I had consistently been placing orders at least once a week and I definitely won't be now for fear of who might be waiting on the other side of the phone, waiting to verbally attack customers under the guise of "trying to help". To me, as a manager, its clear that some customer service/sensitivity retraining is necessary. Just because you use a soft voice when you're speaking down to someone, doesn't mean you're being sympathetic, empathetic or that you're not being patronizing, very toxic masculinity energy. I hope this is looked into because I had to cancel my $150.00 order. Very, very disappointed. read more

Friendly budtenders, best price and quality selection in town, plus their own brand Flor is from two farms they own and operate in CA! Organic seed, nutrients, and soil. They make their own cartridges in SF for half the price of what you'd spend elsewhere. And their promos on top of the lowest prices are insane. So many discounts. Different every day. read more

Outstanding selection, but the aesthetics could be better. From flower, to pens, to edibles there was quite the assortment to pick from. Everything is prepackaged. I loved the variety of sales they had going on. The sale i used was checking into yelp! (: read more

Always have great deals and am always super happy with what I get from purple star. Long time returning customer finally writing a review .