Urban Tailz has been wonderful. Knowing Leo is well taken cared for means everything. Because Urban Tailz pairs a consistent walker with high experience, we know that Leo is safely taken care of by someone with experience! Further they are so kind and patient. Sean, Leo's walker, has been wonderful to him! Finally they are flexible with any changes and very communicative. Plus, they always take the best pictures! read more

Can I recommend urban tails and their team enough! It is very vulnerable to open your home to new people, and we have always felt 100% confident in their team! Shout out Katy and Rachel! We have had the opportunity to work with 2 different urban tailz walkers, had an amazing experience with both! We have them come twice a day - and is specifically important because we have a seven month old puppy as well as a 15-year-old whoever have a doodle. Rachel, our walker provides us photos and feedback after each walk, which is so special to stay in the loop during the day! They handled both very well!!! Thank you team!! read more

I've been using Urban Tailz for my cat Rusty, for years. The UT team is trustworthy and reliable and I've never worried for a moment that Rusty will be well taken care of and safe. I absolutely love receiving UT's visitation reports, complete with a terrific description of the time together and photos. UT's love of animals really comes through. I also love that UT cleans the litter box and takes in any mail and deliveries, too. All this wonderful services at a very reasonable price. Thank you, Urban Tailz! read more

urban tailz has been my dog walker of choice for many years and I highly recommend them!! they are dependable and provide quality services with trained walkers. they have always been able to accommodate all my needs and are great with every kind of dog from extremely challenging ones to shy nervous dogs and have been amazing with my senior pet!! read more

Urban Tailz - Pet Sitting Near Me - Chicago, Illinois

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Up until this spring, I have nothing but amazing things to say about Urban Tailz- recommended to co-workers, friends and neighbors, several of whom still use their services... but as of late, the level of service has been trending in the wrong direction. I am hoping this is temporary, but it seems as though they are shifting their focus to prioritize standing/reoccurring walks and dealing with some issues on the scheduling side (including the recent departure of Alison, who was their awesome main POC for clients). As someone with a very fluid work/travel schedule, this is a pretty big factor for me. After 2 years of using them as my primary walker, they abruptly changed their policy to require days of advanced notice to request walks (48-72 hours), without giving owners any formal communication on this change. While its understandable for businesses to change policy over time to fit customer demand, I am a little aggravated that it was done without formal communication to customers (just a note in the app home page). Additionally, the walkers have seemed to be turning over more frequently as of late... one of my newer walkers has left the door unlocked twice in the past two months (I do have two locked doors with keypad to access my home, so just one being open was not the biggest concern, although it may be for some). Consistency was one of the reasons I loved UT, so I am sad to see that go too. I truly hope this is just bump in the road, but just be aware that some older reviews (prior to 4/2024) may not reflect the current service model. read more

We *love* the team at UT! Their communication, attentiveness, and consistency is amazing, something that can definitely be difficult to find with dog walking companies in this town! I trust our walker Rachel with my two beagle boys completely, she always loves on them and can handle all their borks & squirrel chasing with ease read more

Urban Tailz - Pet Sitting Near Me - Chicago, Illinois

I hate writing a bad review, especially after having met the manager who was very friendly. We previously moved from another walking service due to change in ownership and selected Urban Tailz. Positive: they take a lot of pictures and leave detailed notes. Negatives (I'm just stating facts vs. a rant) - a lot of changes of walkers / no consistency - with no consistency we'd get notes like "Ellie (our older dog) wanted to go on second walk..." which we would have (and have depending on the walker) happily paid for - we have a puppy and an 7.5 year old mixed breed; sometimes he didn't poop and I was hoping they would see that and try to make the second walk based on if he did / did not poop on the first walk - we were having misgivings about them for past few weeks but I dismissed those at part of challenges of raising a puppy I would say if you have an older dog(s) this is probably an ok service to use but I don't recommend them for a puppy (More attention should be paid to what the puppies do / do not do during a walk and adjusting accordingly) But today set the bar for why I would have reservations using this Company. The walker came at 10:30am-ish and our 5 month old puppy didn't poop on that walk....by 2pm I started getting nervous...(we have two walks scheduled per day) so rather than hope he didn't poop in his crate (we've had more accidents with this walking Company over our 13 years of being a dog parent, and that includes two dogs of puppy age) I hopped on the train from the office to ensure our puppy did not have an accident. We live on a busy street in Lakeview East) and the lockbox they use (and note we switched to a lockbox that they said needed to be replaced though had not had any issues with) was not only unlocked but it was open with the key hanging out. I walked past the gate and noticed this... Generally i would suggest using a walker where you have some consistency in walkers... read more

Urban Tailz - Keys hanging on the gate - Pet Sitting Near Me - Chicago, Illinois

Urban Tailz has been a wonderful team that has provided consistent walks for our dog. Each time we have interacted with their management to the walkers themselves, they have ALL been the utmost professionals. They have shown so much love to our dog, and always did their best to entice him to walk when it was cold or rainy! We are so grateful to work with Urban Tailz, and can't recommend them enough. read more

Urban Tailz puts my mind at ease every time they watch my pride and joy Fitz. It's so hard to leave my pet, but the team is so wonderful and provide welcomed updates whenever they do a visit. Their app is great and user friendly so I know exactly how Fitz is doing in their care. You can tell this company really cares for each of their clients and treat them like they are their own pets and family members. Fitz loves their visits too! He always gets brushed, played with and cookies on his request! Thank you all!! read more

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We have been using Urban Tailz for our heartworm positive pup, Kona, for a few months now. Since we're both working from home we haven't needed a regular daily/weekly walking, but Urban Tailz has been so wonderful and accommodating for the several times we've needed a single walk. Having a heartworm positive dog going through treatment means extreme exercise restrictions. Too much excitement could be threatening. Needless to say, we were very nervous about getting a walker to take her out for bathroom breaks while we were out of the house for longer than 3-4 hours. Alison, an Urban Tailz manager, took the time and care to go over all the special circumstances for Kona. She was very understanding and accommodating for our last minute request. After chatting with her, we felt confident that Kona would be in good hands. Edin has been taking Kona out since we first started with Urban Tailz and has been nothing but wonderful. At the end of his visits, he sends a detailed report of the visit and a few adorable photos of our girl! He's happy to feed her if we ask and uses the extra time (since Kona can't walk for the full 30 minutes) to give Kona lots of attention and belly rubs. We rest easy now knowing that she's in good hands while we're away. Another great benefit for Urban Tailz is that they use a super user-friendly app. The app allows you to request services, pay invoices, send messages to your walker, view all your walk reports, update your profile (with all the details you could possibly want to share about your pet). This has made things so simple and easy for us. Additionally, all costs are very transparent so you always know what you're paying. We would definitely recommend Urban Tailz to anyone looking for a great dog walker service! read more

I just started using Urban Tailz for dog walking and so far I have been so happy and impressed. The app they use is fantastic and makes communication with your walker and the office manager so easy. Everyone has been so accommodating and responsive. Thanks for helping take care of my pup! read more

I have used Urban Tailz for almost 11 years now, and they walk our 15 year old cocker spaniel daily. As a company, I could not be more thrilled with them. As time and technology has progressed over the last decade, they have updated their website/services and most things are electronic now. This makes it easy when I need to cancel or schedule dog walks or when I need to reach my dog walker. Their system also allows you to enter any specific information/traits/quirks about your dog - in case a different walker has to come for a day. While individual dog walkers might have changed for us over the years, we still receive excellent service from each walker. They've always left us notes about our dog's progress as well as if they noticed anything peculiar on the walk. I especially love the new system with Urban Tailz where our dog walker, Emilio, posts pictures to my husband and I every day of their walk. It's wonderful to see the pictures when I am at work and know that our "baby girl" is being taken care of so well. Emilio has been with our family for the last year, and I cannot speak highly enough about him. I know Pralines is in great care with him every day. Our doorman has also come to know our various dog walkers over the years and has reported to me how wonderful they are. He sees our dog with Emilio each day and has made several comments to me about how Emilio sees the walk "as more than just a job". He always "take such care of Pralines" and spends a lot of time with her. In the past, if our dog walker had to take any time off, our normal walker or Carine will take the new walker out with Pralines for a "trial walk". For many dogs that might not be needed, but with our sometimes high maintenance dog that is much appreciated. Carine is now part owner of Urban Tailz, but she was our first walker back in 2006 and really took the time to meet Pralines and learn her "traits." I loved that she (and Urban Tailz) actually did this. I've always felt 100% comfortable with Urban Tailz coming into my home when I was not there and taking Pralines for a walk. They are an excellent company and are run by great owners who hire fabulous people. I would highly recommend them for all of your dog walking needs! read more

I recently switched to Urban Tailz from another dog walking service, and I am already amazed at the difference. They are enthusiastic, kind, and attentive. They for some reason are also amazing photographers and send the most adorable photos of your dog. So happy to be a part of this family. read more

Urban Tailz went above and beyond for my cat. I had left town and mistakenly had not given them updated keys for my home. After realizing the keys were wrong, they contacted me immediately. No one in town had a set of keys. Carine from Urban Tailz met the locksmith I arranged to open the unit, change the lock and provide new keys. Carine kept in contact with me the entire time and assured me everything was fine and that my cat was cared for. I am so thankful for Urban Tailz!​ read more

Urban Tailz have been watching our cats, Gary and Figaro for years. They have a super easy scheduling system and great availability. They're able to give our pets medications, if needed. It's easy to tell they care about our pets! They send great updates with photos every time we're out of town, leaving us with no doubts that our cats are well taken care of! Thank you, Urban Tailz! read more

I can't say enough good things about Urban Tailz! I have an older dog and they take such great care of her on her walks, they go above and beyond accommodating stays when I travel and make me feel at ease knowing someone is making sure my dog is living her best life. And the app is so easy to use - quick communication, photos from walks, etc. read more

L this company. The app is easy to use. Communication is great. And of course our dog walker Katy is amazing. Our pup loves her and I feel comfortable with her helping walk him. I also love gerting pictures and a breakdown of how the visit went. I recommend Urbantailz! read more

Most definitely the best dog walking service out there! I have a mini pinscher who has severe anxiety and is scared of other dogs. Our walker Erik is extremely accommodating to his condition and makes sure he has the best stress free walk ever by avoiding high traffic areas in the neighborhood. On top of that, he has been helping our dog get more confidence by bringing one of his dogs along to walk with him. Erik truly cares about the dogs and his customers. He has gone above and beyond to help our little guy with his anxiety. The app is super useful. I really enjoy the dog reports after each walk and couldn't be any happier! So glad I found this place! read more

I needed to change dog walkers because my dog literally hated my current walker (he would hide from her, if you can believe it). I was recommended Urban Tailz by a work colleague. I called and set up an initial meet and greet which was handled by Erik. They send an email ahead of time telling you to have 2 sets of keys ready for them. He was prompt, courteous, professional and great with Rudy. Now, more great stuff...a terrific on line scheduling and payment system, fair prices on walks (small up charge for weekends but, Sunday availability if needed). Rudy had his first walk today with my walker, Amber. I was left a detailed and sweet note from her. She gave Rudy some turkey as I suggested to get him to warm up to her (he is wary of strangers-breed characteristic) which worked well with my food motivated pup. I also got a text from Erik. So pleasant to do business with people who like their jobs. A breath of fresh air after my previous dog walker. read more

Urban Tailz - My handsome devil, Rudy. - Pet Sitting Near Me - Chicago, Illinois

I've been using Urban Tailz for about a year for our dog and we are very happy. They answered an annoying amount of questions when we first signed up and it was nice to have an in-person visit to get started. You can tell they really care about their animals. We also really like having a regular walker during the week. Ritch is great. He goes above and beyond to take good care of our pup. We can tell Peppers loves his walks with Ritch. We love the great flexibility (schedule a walk before 9 am) and we really enjoy the photos/reports with each walk. read more

We have been using urban tailz for probably over two years. I cannot say enough great things about this company. We used to have Amanda come check on our fur babies and recently we've had Erik. Both were great, but Erik is fantastic. He goes above and beyond doing things for our cats and us while we are gone. He always keeps us updated and sends some of the most photogenic photos of our babies via text. He's very thorough and I feel comfortable in our home anytime. I absolutely love this company and Erik. I hope to use them for many years to come! read more

Flaky like all the other pet sitting services here in Chicago. They assured me I would never have to worry about not having sitting services for my pets as long as I gave them enough notice. They LITERALLY said "that's the benefit of working with a service like us, we always have enough sitters so that is never a problem." I specifically asked them about the holidays as well at that time and again was told that would not be an issues as long as I gave enough notice. Shortly after that, I had to cancel another service but told them I would definitely use them in the future and they still obviously had me listed in their system. I then requested holiday services 4 and 5 months out and was told I'm not considered a customer and that they can't guarantee services for them for the holidays because of that. This change in their policy was never mentioned ahead of me following up after they took several days and still hadn't said anything. They then conveniently said they were JUST following up with me to tell me they can't guarantee it (yeah right - I doubt I would have heard from them until November 20 telling me they can't watch them) and they had changed their policy MONTHS ago. Honestly not a cute look and not a company I feel I can trust even if they are able to make it work. I get they don't have infinite sitters but don't lie to your customers or to your not-customers as I was very pointedly called out as. They have some customer service and operations issues to work out and until that's sorted I have no interest in this business. read more

I used this pet service for my 2 cats, who are very friendly and accomplished escape artists. I had to set it up last minute (I usually take advantage of the goodwill of my friends) and Urban Tailz was very responsive and able to accomodate my situation. The person who took care of my cats fed and played with them, as well as cleaned their litter box. When I returned from my trip, I had a detailed note regarding how things went. For 5 days, the cost was $75, which seems standard in Chicago. I would definitely use this service again and recommend Urban Tailz. read more

I have no idea why it has taken me SO long to write a review -- I have been a VERY happy customer for almost 3 years! We brought home Jordyn from a rescue on a sunny Saturday afternoon, three years ago this June :) That Sunday night, I realized, "What's going to happen when I go to work tomorrow morning?!" I was/am a first time dog owner and had no idea what I had gotten into (but that's another story lol)... So, I knocked on the door across the hall -- knowing my neighbor had a yellow lab and worked full time. When she answered the door, my neighbor raved about her dog walking service, Urban Tailz: "Tailz with a Z!" I contacted them, they came over the next morning to meet myself and Jordyn, and we have been happily acquainted ever since! My favorite things about Urban Tailz: 1.) They are reliable -- and flexible! That's a difficult combination, if you ask me! Our schedule is hectic and inconsistent (my fiance and I both now work from home, but often need last minute walks to head downtown for appointments). By simply sending an email, they always accommodate and come through for us. 2.) 9 out of 10 times, we have the same walker, Matt. And boy is he hilarious! I have taken the notes that he's left and showed them to friends -- just to share the laugh! I have ran into Matt on a few occasions (walking my neighbor's dog or other dogs in the neighborhood), and I can see how much he loves "J-Dog" (as he calls her) and how much she loves him! This past Easter, we had Urban Tailz house-sit while we traveled to visit family. Matt wasn't available :( But it gave us a chance to meet Carmen! She came over a week or so ahead of our trip. She met Jordyn and asked all the right questions! While we were away, the neighbors downstairs had a leak in the ceiling. We thank Carmen for being there and dealing with the hassle and unexpected visitors! Carine, Stacy and others that I have met via email are always helpful in answering questions and setting up our schedules. My experience with the entire Urban Tailz team has been flawless! As a small business owner myself, I admire their responsiveness, reliability, accountability and customer service. I have recommended Urban Tailz to friends and will do so for the length of our relationship! Thanks again, Urban Tailz, for no only walking Jordyn -- but giving Ryan and I piece of mind every time we interact with your business! read more

I cannot say enough wonderful things about Urban Tailz, and, more importantly, our seriously amazing dog walker Francesca. More specifics below, but we switched from a blah walker to Francesca, who LOVES Shyla, and vice versa. Shyla whines and tail wags like crazy when she see Francesca - she loves, loves walking with her. Shyla is also not the easiest dog - an 80 lb Rottweiler with leash reactivity issues, and Francesca has taken this and helped Shyla succeed on every walk! No issues ever, and willing to work with our harness and now easy head leader. She has a big, wild dog herself, so knows how to set Shyla up for success, and for that I cannot thank her enough. She also goes above and beyond, loving up on Shyla with extra belly rubs when asked, and lots of treats I provide. Also, rather than notes I asked for pictures and text about the walk, and she gladly indulges me - love getting pics of Shy midday, and knowing exactly when Shyla was last walked so I know whether I need to hurry home. Francesca is amazing. Terrific. The best! As for Urban Tailz, booking/cancellation/payment etc. is such a breeze with their online system. They are SO SO accommodating and always respond very quickly to any request. They seriously are wonderful - small business caring about customers and providing the best customer service. This is a company that other small dog businesses should emulate. (And I have used a few others, including multiple dog daycares, and most could learn a thing or two from Urban Tailz!) --- Like other reviewers, we had another dog walker that our girl, Shyla, wasn't too thrilled about. The other walker was nice enough, followed directions, etc., but she was never excited about Shyla. (EG, I I was home one time and she came in wearing her headphones, didn't even speak to or engage with Shyla, but instead just put on the leash and started walking out door. When I said "hi," she pet Shyla and was fine, but just not that into Shyla at all.) Shyla also started hiding from her and even growling at her sometimes, which caused concerns... so I started looking around. Comes in Urban Tailz. So Shyla is a Rottweiler, very persnickety, sometimes a brat, and quite strong with some leash reactivity. I let Urban Tailz know, and they said they had the perfect walker and were willing to work with me. Luckily they sent THE amazing Francesca who Shyla absolutely LOVES (and Shyla does not love just anyone, especially when mom/dad aren't home). Francesca will lay on the ground and snuggle with Shyla, sending me lots of pics! Shyla gets so excited to see her. Melts my heart. Love Urban Tailz! read more

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We have been using Urban Tailz for 10 years and we are so happy - why did it take me this long to write a review? Stacey who often gets our online request for walks is so responsive. Occasionally, my husband or my schedule gets shuffled around and Urban Tailz has been so receptive to this changes - Thank you! We've only had three different walkers for the 10 years and that goes to speak of their commitment to their walkers and the walkers commitment to the pets they care for. Thank you - we look forward to another 10 year with Urban Tailz - and by the way - our dogs LOVE the walkers - well maybe more than us? Maybe not, but they love them! read more

We have been using Urban Tailz since July, and Lorena does a great job with our English Bulldog. Whenever Phoenix gives her a hard time, she lets us know with great and detailed messages, but I think now that Phoenix knows her better they are doing really well together. I love that the same person walks our dog each time. The Hubs and I have very strange schedules that change a lot, and Urban Tailz is always totally flexible and understanding. You do all communication by email, so it is really convenient. Also, I think the walks are very reasonably priced, and paying online is a snap! read more

I'm a bit of a Nervous Nelly about leaving my dog Lily with anyone (mainly because shes slightly crazy), but due to my work schedule, it was necessary for me to find a dog walker during the day. I called Urban Tailz and Carine came to my house a few days later to meet Lily and discuss the logistics of the deal. They have a minimum of 2 walks per week and its $12 per 30 min walk, which is super reasonable. Carmen is my dog walker. She is probably the most dedicated, kind and persistent person I have met. First meeting didn't go so well, Lily (not surprisingly) did not like Carmen. But Carmen came on her day off to meet Lily when I was home. She really made an effort to make Lily feel comfortable, and now, Lily really enjoys her walks. Carmen always leaves nice notes and gives my dog treats as well. I appreciate her professionalism as well as her kindness toward my self-admittedly totally psychotic dog. The best thing about Urban Tailz is their flexibility. I can add walks if necessary the same morning I need them. I can change the time of my walk if I know I'm going to be home later than usual. They are extremely accomodating with scheduling changes. They also have a super easy online billing system and answer all their emails promptly. read more

I used to travel a lot and leave my dog with family and friends, but she seemed to be traumatized by the experience. So this time, since my trip was shorter I decided to look for a reputable pet sitting service to take care of my dog for the first time. The walker I had didn't leave a very detailed note about how things went (she only wrote that they went on walks and that my dog went both #1 and 2), but I was satisfied because my dog was very well-adjusted and happy when I came home, which is unusual for her whenever I have to leave town. Overall the service is great; they managed to have one consistent walker for my dog while I was away. I met with Carine, a coordinator who was not going to be the walker, before my trip, but since my dog is pretty easy-going with anyone I didn't mind. It would probably be good to specify that the dog walker also be present for the first visit if you do have a more nervous dog, so you can gauge if your dog is going to get along with the walker or not. I am really relieved to have found a service I can trust. Thanks, Yelp! read more

Highly recommend these guys! They are great with my pittie and are always awesome at accommodating my crazy schedule. I love the pictures that the walker sends of my girl on her walk. I don't trust a lot of people with her, but I definitely trust them! read more

We've been using these guys for several years now. Great service, always flexible and available. Their app makes scheduling a breeze and the management team are always looking for ways to improve. We know that our dog is loved and safe with the team at urban tailz. read more

I used Urban Tailz over the holidays and have no complaints. Ben was my cat sitter, and he left me notes every day he was there, and even sent me a txt to let me know all was well. I just actually recommended them to a friend, so it triggered my brain to write a review. Thank you for the great service! read more

We have been using Urban Tails for almost two years now, and they have been wonderful! We have had only 2 different walkers in that time frame, and our dog Penny loves them. I know this because the few times my husband works from home, he sees the way Penny reacts whenever the walker arrives...so excited and happy. They also go above and beyond for their customers. I've had a walker take Penny to her grooming appt, they've given her meds while she was sick (and cleaned up after her), and most recently, they helped me, my son and my dog get into our house after locking ourselves out. Urban Tailz is great and I highly recommend their services! read more

I will say that like most pet lovers, I am crazy about mine. So going into this review I want to admit that I am a little obsessed with my two dogs and I am aware of this fact. Given this, I would not trust nor recommend Urban Tailz more. We use them twice a day to walk our Rhodesian ridgeback and our black lab mix and we also use their sitting services for when we're out of town. Firstly, our Rhodesian ridgeback is the most stubborn and emotional dog known to man. So the fact that we finally found a dog walking service that is not only patient with her but also gets her to walk is incredible! I receive detailed messages and pictures of their walk and will also often get updates that our dog walker Erik has brought another four legged friend along - which we love to encourage as it helps incentivise both our dogs to walk further and provides more social interaction for them. The sitting service is equally as high of a standard. I wouldn't trust anyone else to look after both my dogs more than urban tailz. Not only are they respectful of your home but they make sure your dogs are constantly seen too, whether that be taking them out on day adventures or buying more dog food because you ran out. They also send regular updates and pictures whilst you're away, so you know your little ones are looked after. I 100% would recommend Urban Tailz to anyone especially those who are just as crazy about their pooches as I am of mine. read more

We've been a client of Urban tailz for about 5 months now and I am very happy with the service. We currently need only two walks a week, so I'm glad they don't have a three walk minimum. Carine and Stacy are always very helpful and accomodating when it comes to schedule changes. Payment is easy and online. I recently had to schedule a last minute holiday weekend dog-sitter, and was very happy and relieved that they were able to accomodate me. We had a meet and greet with the sitter, who seemed great (this was the first time we would be leaving our little gal for a weekend, and he made us feel at ease). Well, turns out we had to cancel the trip and the dog-sitter, and they were very understanding. I'm glad we chose Urban Tailz when we were searching for a dog walker and I think we'll be sticking with them for a while. read more

We could not have asked for a better company to take care of our dog. Urban Tailz is fantastic from top to bottom. They provide constant communication (if asked for), fulfill new requests within a few hours and have a very generous cancellation policy. Personally, we have Josue as our walker and it comforts us, greatly to know our dog is taken care of. I highly recommend their services! read more

Urban Tailz is one of the most stellar dog walking services in Chicago and cares just as much about the walkers in their employ as taking great care of their clients and pets. As a walker with UT, I was treated with care and respect as well as the gracious flexibility while balancing my freelance career. I have walked for other on-demand services such as Wag! and Rover I can tell you there is just no comparison. If you're looking for a professional, kind and reliable experience for petsitting and dog-walking, look no further. read more

Very clear instructions were given to Erik and Paige. An email was sent to Erik and posted in their web portal. Paige and I went over my instructions in person. A printed list of instructions was left in my home. Paige did not follow instructions. She did not change the drinking water. She left the lights on. She double locked the door after I specifically told her not to double lock the door, presenting a security issue in my building and a danger to my cat if there was a emergency. Urban Tailz decided they would implement their own particular policies rather than following my instructions. Be careful. ------------------------------------------------------------- How outrageous of you! I gave you specific instructions. I left two lights on for Allie. I did not request that you be concerned for my safety - idiotic reply! I gave Paige specific instructions about my lock! It is double locked when she walks out. . You are incompetent! I will let the person that referred me know as I will others. Do not charge me for this visit and delete my credit card information from your records. If I see use on the card by you I will contact the authorities From: Urban Tailz Sent: Saturday, September 28, 2019 8:11 PM Subject: Erik J. with Urban Tailz Has Left You A New Message. Erik J. with Urban Tailz Left A Message For You. You have received a new message from Erik J. with Urban Tailz. Erik J. Mary, We are so sorry to hear you are disappointed with Paige's services. She is one of our best cat sitters, and we know she cares very much about the service she provides. We apologize Paige did not leave ice cubes. She did make sure there was fresh water in each bowl. She left a light on for your safety when arriving home, as well as making sure Allie wasn't left alone in the dark. We also always tell our sitters to lock both locks when leaving a home because leaving only one lock locked is not safe. We believe all locks should be locked for our pet's and our client's safety. Unfortunately, we don't believe we are a good fit for you moving forward. There is no charge for the visit Paige did so there is no payment due on your end. We apologize that we did not live up to your standards, but we know Allie was well taken care of Paige while you were away. I am very disappointed with the service Allie and I received on September 27, 2019. Paige did not give Allie her ice as I instructed. I am not sure if Allie received clean water. Paige left my kitchen light on. Paige double locked my front door making it difficult for me to enter. We went over the lock procedure during her meeting with me. I left the complete printed instructions near the cleaning products and Allie's box. I do not want Paige back. She does not pay attention. Service has been cancelled. read more

Me and my pup recommend Urban Tailz to all the pet parents out there! I have used them for over a year since adopting my dog and have never had a complaint. They have always been able to accommodate last minute changes to my dog's walking schedule, as my work schedule changes, which I really appreciate, and they're always really communicative. Their app is super easy to navigate- you can schedule, chat with your walker or management team, and pay your bill. They also send you photos throughout the walk, and then a report at the end with a map of the walk and a summary of how your pet did! We've had a few walkers, including some of the managers, and every single one is AMAZING! Edin, Nataly, Jeff, Carine, Paige, and Erik are among some who have walked my pup and they've all gone above and beyond when caring for her. You can really tell they love pets. My dog also does their group adventure walks, which is great because she gets to explore new places while socializing, so if you have a dog who loves to sniff, explore, and get some energy out, definitely sign them up for this. I can never say enough good things about Urban Tailz!! read more

We used Erik when we were out of town for a week and really felt comfortable with him. He sent reports and photos everyday and was really communicative. One of our cats even had accidents outside of the liter box and he cleaned it up and checked around for accidents on other days. He even helped bring in our packages, and came back later to bring it in because it hadn't arrived by the time he came to check on the cats that day. When we got home, everything was in great shape with their liter boxes, food, and water. We will definitely be using Erik again!! read more