Melanie, great service and super friendly! And the food was great and the ambiance that she provided with her customer service will make me want to come back. read more

My first time here and now I need to find a location closer to me! I was in the area looking for something hearty but still healthy, and I'm so glad I stopped by because the food was delicious. If it's your first time, be prepared to spend a little time looking over the menu because there are so many options: plates, bowls, sandwiches, and more. It was honestly a little overwhelming trying to decide. I ended up ordering the blackened salmon plate with roasted Brussels sprouts and red quinoa as my two sides. Everything was flavorful and cooked perfectly. Of course, I had to try a dessert too. I got the chocolate cookie, and it was huge with big chunks of chocolate throughout. I don't usually like super soft cookies, but this one had the perfect balance. Soft in the middle with crispy edges. The restaurant was clean, spacious, and the customer service was great. I'll definitely be back. read more

Urban Plates - Watermelon Pineapple Mint Basil Replenisher - New American Near Me - Aliso Viejo, California

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My boyfriend and I came here for lunch and had a great experience! The ambiance was chill and relaxing, and the service was top notch. Everyone was super friendly and attentive. We tried both of the Chef Spotlight specials. The Steak Frites with Peppercorn Sauce was juicy and the sauce was really good! The steak was slightly chewy in some bites, but not enough to make it unenjoyable. We swapped the fries for the herb roasted marble potatoes and those were easily a standout -- SO good and perfectly roasted. The Grilled Chicken Caesar Salad was also good! Nothing super crazy or different, just a solid Caesar with a nice portion of chicken. The grilled bread on the side was a nice touch too. Overall, we had a really nice lunch and would definitely come back! read more

Urban Plates - Steak Frites w/ Peppercorn Sauce + Herb Roasted Marble Potatoes | IG: @parkmunchies - New American Near Me - Aliso Viejo, California

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Great place to come with a group of people. Everyone can find something that is freshly prepared. It is a cafeteria style order process and the servers delivers our food to the table. I enjoy getting the grilled steak with a side. The osso bucco paired with the mash potatoes is also a good choice. read more

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My boyfriend and I shared the Mediterranean chicken salad for a light lunch and we were impressed by the quality and value with the Plate Pass. The romaine lettuce was fresh and crispy! I was expecting a more simple salad and was pleasantly surprised with the more elevated addition of the crispy quinoa and capers. We wished there'd been more quinoa, capers, and chicken. The chicken was a smidge dry but tasted home-cooked and good quality. All the staff were professional and eager to help, and we received our food quickly. The interior and patio area were both clean, with cozy vibes. We appreciate the fair prices (with the Plate Pass), and the Mediterranean salad was a promising first taste test. Will be back to see how the other dishes are. read more

Urban Plates - Mediterranean Grilled Chicken Salad - New American Near Me - Aliso Viejo, California

Hate having to write this review. This is the SECOND time we have been delivered food from this location with BUGS in our broccolini. Last night we got food delivered, and to my surprise a caterpillar was in our broccolini. I had to report another time previously, a small worm or caterpillar was in our broccolini as well. They assured us after the first time they would take extra precautions to make sure they were properly cleaning their veggies. Apparently not! So everyone beware of bugs in your broccoli here. Will never order that again. Truly a bummer bc we love this place. So off putting though... read more

Urban Plates - Beware of bugs in your Broccolini here - New American Near Me - Aliso Viejo, California

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Very disappointed I ordered the santa fe chicken salad. All I got a head of lettuce with 4 pieces of chicken. No corn no black beans no cheese, and the dressing was so stiff I had to use butter knife to add it to my salad. I will never go order from that location again. Extremely disappointed. read more

Urban Plates - Head of lettuce with 4 pieces of chicken - New American Near Me - Aliso Viejo, California

I went to Urban Plates for dinner with my wife because we were there anyway to pick up a Mango Tart for Thanksgiving. I have never been a big fan of the restaurant, as most of my meals there have been just ok. No exception on this visit. We both ordered grilled salmon. I ordered mine with a side salad and roasted potatoes. The restaurant was pretty busy, and it took a while before we got our meals. My salad was fine - nothing special. The potatoes were well-seasoned and very tasty. But, my salmon was very thin and very dry. It clearly was overcooked, probably because of how thin it was. My wife's salmon was thicker and more moist, but still nothing special. I would have given this experience even fewer stars, but the Mango Tart, which we enjoyed the next day, was fantastic, as always. It is pricey, but worth it. The next time I crave a Mango Tart, I will probably go somewhere else to eat first. read more

Urban Plates - Thin, dry salmon. - New American Near Me - Aliso Viejo, California

We love coming to Urban Plates for fresh healthy food. When my kids want fast food I tell them they can get steak for cheaper than fast food meal, they happily agree to come eat here. We have the Plate Pass which is an amazing deal you get 20% off each order. The kids plate portion already is really big and I love that we can all choose different sides and there are so many to choose from. The restaurant is big with lots of seating and the staff is always friendly. We love the craft drinks here. read more

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I order door dash here all the time and love getting the chicken tenders and the fries. The steak is also quite good. Can go wrong with this local healthy spot read more

I recommend people get the surf and turf. It is so delicious. The steak is best medium rare and is bursting with flavor. The shrimp are well-cooked and very tasty, with Parmesan butter on top. The meal had many sides you could choose from, but I got French fries and a piece of bread. The cantaloupe pineapple mango replenisher is to die for. It is so fresh and delicious. Sucks you can't get free refills because I'll finish it all lol. The service is alway great. Overall Rating: 5.0 read more

Urban Plates - Cantaloupe Pineapple Mango Replenisher - New American Near Me - Aliso Viejo, California

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I love this place! It serves vegan options, which is a plus for me. We were there 10 days ago, on a Wednesday. We ordered our food and the cashier was not familiar with the refresher special that day, but fortunately, she asked another employee and I got a small sample. It's a casual place with nice outside heated seating. So many food options, wholesome food. read more

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It was terrible ! The food was cold, I asked if i can have warm food and they seemed extremely upset about me asking . The staff definitely don't like to work there nobody was willing to help until I had to ask again. Use to be a really good place quality has gone down tremendously! Use to go eat there 2-3 times a week now every 5-6 months and after my last experience I will stop read more

Amazing Food and service. Ambiance is wonderful My favorite place to take grandma whenever I am in town. read more

Urban Plates - Awesome food and the service is amazing My favorite place to take my granny whenever I'm in town - New American Near Me - Aliso Viejo, California

FOOD: The good here is always good!! I got the Garlic Shrimp plate with mashed potatoes and the beet salad. It was really good. SERVICE: The service was great!! Luis and Lali were very nice and friendly. DECOR/AMBIANCE: Nice decor. There are a lot of creative plant decorations. read more

Urban Plates - Came here for lunch! It was very good! - New American Near Me - Aliso Viejo, California

If you're ever in town and craving something delicious yet healthy, this is the spot to check out Urban Plates never disappoints! We walked in about 20 minutes before closing (yes... we were those people ‍) and fully expected to be turned away. Instead, the staff was welcoming, friendly, and so helpful from the moment we stepped in. The food was absolutely fresh and delicious. We ordered the French Dip, Surf & Turf, and the Ahi everything was flavorful and perfectly prepared. For dessert, we couldn't resist the mango tart and banana cream pie, and they were the perfect sweet ending to our meal. We left happy, satisfied, and with full bellies. We'll definitely be back for more. Highly recommend! read more

Urban Plates - Surf & Turf - New American Near Me - Aliso Viejo, California

When it comes to what Urban Plates claims, which is grass-fed, antibiotic-free, sustainably-farmed and freshly made meals, their clean ingredients have brought me back time and time again to eat in-house or to pickup takeout - until now. I will never support this business again. My complaint? A recent takeout order about a month ago, Braised Short Ribs, contained a micro pebble. Luckily for me, when I felt something in my bite of food, I spit it out right away so I wouldn't do damage to my teeth. We reached out right away by email to prevent other patrons from receiving the same batch of food. It was impressive to hear back from Patrick Smith, the GM of UP AV within 7 minutes of our email submission. He was apologetic and professional and requested a photo, which we sent. The risk involved in having any meal contain an outdoor item like a micro pebble is very shocking and disappointing but to not be compensated accordingly or offered a new meal is extremely bad customer service. Needless to say, a $23.25 plate that had a foreign and literally rock-hard object is extremely dangerous. My regular visits to Urban Plates Aliso Viejo has come to a stop. Patrick Smith has the ability to make things right - as one GM to another, in order to avoid negative reviews and impact to a business. A photo of the micro pebble is attached for your shock and awe. There are other restaurants to chose from, AV residents! Be informed and be careful at this establishment. read more

Urban Plates - Pebble found in Braised Short Ribs on 10.14.25 - New American Near Me - Aliso Viejo, California

HUGE SHOUT OUT TO BELEN RODRIGUEZ! Family of 4 with kids left a huge mess behind, Belen went out of her way to clean it by herself! Been there! Food is amazing for the record! read more

The concept sounded great so I was excited to go to this restaurant. Unfortunately the food was awful! We had Moroccan chicken braise & Chimichurri steak The Moroccan chicken looked like some Costco $4.99 chicken left over with a tasteless sauce that only had chunck potatoes served with mashed potatoes as side and bread ( all carbs) Terrible! No onions, garlic, zucchini, raisin, dry apricot, or anything to make it half way Moroccan! The steak was tasteless as well with no acid ! They missed the red wine vinegar in the chimichurri sauce ! Flat, chewy and cold ! The cowgirl cookie was the only thing good there. I do not recommend this place. Will not return! read more

Urban Plates - Chimichurri Steak - New American Near Me - Aliso Viejo, California

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I wasn't expecting much out of my 2 tender chicken dinner but boy was I wrong! I loved whatever seasoning they put on the juicy chicken tenders. It was just the right amount of saltiness and spiciness. I loved every bite of it. The mashed potatoes were nice and fluffy too. The only thing I probably won't order again is the tomato soup. It tasted chalky and oddly syrupy. The serving was also prompt and parking ample outside. I look forward to revisiting in the future. read more

Urban Plates - Chicken 2 Tender Plate - New American Near Me - Aliso Viejo, California

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Everything we ordered was delicious. Free parking. We opted to join their yearly membership for the discount. Asked for the steak on the rare side and it came out perfectly. Mashed potatoes and mac and cheese was great. Really enjoyed the noodle salad. It was SO good. Water dispenser self serve. Staff is very friendly and helpful. Yum. Now I'll have to come often to make the membership pay off! read more

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I got an amazing service by Melanie she was very kind and helpful the food was also very amazing read more

Urban Plates - New American Near Me - Aliso Viejo, California

Food is excellent. I had the chimichurri grilled chicken with beet salad and goat cheese and potato medley. Very tasty. Their sandwiches look great. read more

Urban Plates has really yummy and healthy food options. All their food is organic and made fresh. None of their meat are frozen or contain hormones which I love. Their service is fast too. You order at the counter and they bring it to your seat, or you can order ahead/togo. They have delicious salads, sandwiches and sides! I personally love the Asian Chicken Noodle salad with spicy Thai dressing. My only negative, as someone with a sensitive sense of smell is that it always smells really strongly of fish, due to the salmon they cook. It's a little hard for me to sit inside for that reason, but thankfully they have a nice and large heated outdoor patio. read more

Had a worm in salmon caesar salad. Went to tell the staff and didn't even get an apology and just got silent treatment. Disappointing read more

Everything is made from scratch here! Fresh, including the sauces the delicious cookies and cakes. Celebrating Christmas Eve tonight with the family, Happy Holidays everyone. Unita the shift lead very kindly explained why this place is so wonderful. There was a great vibe here, and a very clean and appetizing environment We did a to go order. In addition, I do want to mention that I ordered the garlic shrimp. Upon my arrival at home, opening up the meal... was Dissatisfied to received only five medium-small sized shrimps! Not enough protein, for my adult appetite. In hindsight, here wishing I ordered one of the other protein choices instead. Prior, I have had before such as the lamb or the steak instead, even the chicken. They are more of an appealingly, generous portion in my opinion. - upon observations tonight and prior experiences. However, choosing to keep the five star review here still, since everything else was great. read more

Urban Plates - This was the largest of the 5 shrimp... it was thin, not plump as well. - New American Near Me - Aliso Viejo, California

Came here for lunch and the food was tasty! Louis and the rest of the team were super friendly and provided great service! read more

Urban Plates - Chocolate Chunk Cookie (Butter-Free) - New American Near Me - Aliso Viejo, California

We haven't been here for a while so re-visited it tonight. I had the grass-fed steak with brussel sprouts and carrots mixed with golden beets. Very good! Steak was tender and perfectly done. Not too rare, not overdone, and not overly salty. The two sides were also very tasty. Hubby also had the grass-fed steak with mac & cheese & beets. Delicious! Prices have gone up quite a bit but the foods are well prepared and good quality. read more

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I have passed by this place and finally was able to try it. It has a good selection when it comes to a variety of different things to order. I was able to place my order at the counter. Food was delivered quickly. I like how there is seating available inside and outside. I was finally able to a chicken sandwich with fries. I also got one chicken tender. Would definitely come back to try something different next time. read more

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I was drawn to this place by its fresh looking food and healthy menu. I also like the fact that you can put together the meal of your choice with their sides. I ordered take out, sliced beef, garlic shrimp, Brussels sprouts and mushroom stuffing, which came to around $48., delivered, not bad, not great, but not bad. The delivery was impressively quick and smooth. Opening the beef, I saw thin, curled up, overcooked slices of beef, not at all like the photo of medium rare, thicker slices. I shudder to think what I would have gotten had I picked the "well done" option. The garlic shrimp was very good. However, the Brussels sprouts were a bit tough, and the mushroom stuffing's croutons were stale and also tough with no flavor. So, needless to say, I was less than satisfied. I'm glad I tried it but, sadly, cannot recommend it. It's just okay. read more

I really enjoy Urban Plates, the food quality is great, but from a marketing and operations standpoint, the business is leaving money on the table by refusing to reopen its cafeteria-style service line. Every comparable fast-casual brand has already returned to pre-COVID operations, and the data is clear: in-person counter ordering increases conversion, boosts order value, and improves repeat customer rates. Fast-casual restaurant studies show 60%+ of guests choose where to dine based on speed of service, and counter-service concepts process orders up to 30% faster, resulting in higher daily transaction count and direct revenue lift to your bottom line. This is not speculation, this is a proven revenue driver across the industry. Right now, it feels like the brand is still operating from a pandemic mindset almost as if corporate executives are still at home with masks on while the rest of the industry has fully moved forward. Keeping the line closed forces in-person guests to funnel through slower order priorities, which creates friction and reduces dine-in volume. Urban Plates has a winning product, but reopening the live line where food is made in front of the guest would immediately increase throughput, revenue, and guest satisfaction. Add that to your take out orders and it's win/win. Trust in the data, the formula already worked, and it will work again. read more

Rude customer service from cashier, Ryan G. He did not let my partner finish ordering her food and there was no line behind us. There was no reason for him to rush us when there's no line behind us. But the people in the front they were very nice and greeted us from the front and directed us to the cashier. Ryan G has made a bad impression due to his rude customer service. Take your time with customers when taking their order instead of asking another person what they would like. Think before you do anything impulsively instead be patient with your customers that are right in front of you. This was our first time here. We did not know the menu. We looked in advance but still had questions. Food was good. read more

Updating my review because I tried something new and it was so yummy! I usually do the 3 up or 4 up meals because I am a sides only girlie. The tomato soup is so good!!! And it's vegan! And the chipotle seasoned potatoes...while very very salty around the edges...well I couldn't stop eating them! A fairly healthy lunch at a fairly affordable price, I'll take it. read more

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Disappointed in the quality of food. They totally messed up this take out order. The chimichuri steak was dry missing the sauce; Mac and cheese was dry. We also ordered the grilled chicken with beet salad and goat cheese and the cheese was not included. Staff needs to step it up on food quality and ensuring food preparation are made according to the order. The tip was not well deserved. I gave 3 stars only to reflect the management's quick response and effort to address my experience. Glad to see the management is dedicated to improving customer experience. read more

Urban Plates - Chimichurri Grass Fed Steak? Really? Missing chimichuri sauce; dry mac and cheese; dry steak - New American Near Me - Aliso Viejo, California

Service is friendly and fast! The food is yummy, and you can tell it was prepped for you and not sitting under a hot plate waiting for someone to order it! The vibe of this restaurant is loud, kid-friendly, and comfortable. Parking is easy - there are a ton of spots around the restaurant. read more

I've been to at least four or five Urban Plates locations over the last few years, from Playa Vista to various spots in Orange County. As much as I like their cozy interiors and generally friendly staff, there's one major issue that keeps me from stopping by more often - their food is too greasy. Take their grilled carrots, beets, or other veggies for example...they're usually drenched in oil, which defeats the whole purpose of getting something lighter and fresher - grilled. If I wanted food that heavy, I'd just get fast food. Because of this, I usually end up going to Tender Greens instead whenever I have the option. It's a shame because I do love the concept and vibe of Urban Plates, and the employees are always nice and accommodating. But until they figure out a way to make their grilled side dishes less greasy, I'll be treating this place more like fast food than the healthier alternative I'd hoped it would be. I'd be happy to come to a better version of UP. read more

Like the food here, and Luis is always great with his service and makes you feel welcome. My only feedback is that they need to have more cashiers. A lot of times I come in and there is a long line and I just leave because the line moves very slowly. Other than that, food is healthy and tastes good. read more

Good Food and Clean Place. Really recommended this Area. Server are really friendly aswell read more

I was very excited to try the grilled chicken with peppercorn sauce. Sadly, the chicken was luke warm and appeared to just be thrown on the plate with no care or presentation. Minimal sauce that had not been reduced enough. Overall, not odering that again! read more

Ordered a full Mango Tart for a birthday, at time of pick-up they ran out of '...Glaze...' so we waited patiently while the cashier went back and made some for our order. When we got the dessert home and cut it up, we found that more than half the mango slices on the tart were very light green, it was obvious they weren't ripe, they were hard and had little flavor other than a noticeable sourness... Won't be going back to this store. read more