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    UR Smoke Shop

    3.4 (5 reviews)
    Open • Open 24 hours

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    7 months ago

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    9 months ago

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    2 years ago

    Refuses to stock items requested. Treats customers like garbage. To have value, you need the products CUSTOMERS REQUEST.

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    Faozi A.

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    AT&T Store

    AT&T Store

    3.5(22 reviews)
    1.4 mi

    After meeting with a AT&T event rep I decided to move my family's cell phones and our internet over…read moreto AT&T. We just moved to this area and this store is closest for us so went in on Sunday (Mother's Day). The store had two real nice staff members there and only one other customer so we got help right away. I'd like to say thank you to Noemi for taking her time showing us all the options between bundles and equipment and we are extremely satisfied with her advise and help in setting up our account. This store is located next to a couple places to eat as well so while we waited for our Apple accounts to load we even had time to grab some lunch.

    I would not recommend this store to anybody the people there are not knowledgeable. Their work…read moreethic is awful. I stop by this store since I was in the area. I was only requesting to get an add-on to my initial wireless plan. I explain myself to Violet & the other young African male of the add on I like to purchase . Beside her not having a name tag on she took the initiative to tell me who nowadays have a prepaid line. I found that very rude, somebody needs to retrain the whole crew out in that store. I had to explain myself several times never in the world would I imagine they would pull a fast one on me. ass a paying customer. After the fact I leave the store, I realize she changed my plan. I wasn't able to use my phone for the entire evening and the remaining of the next day I wasn't able to get a hold of customer service that day so I had to wait for the next day to call. I reach out customer service which they weren't any better in trying to help resolve this issue. I was with them for over three hours. Awful customer service as well. I was told to go into the store to get this issue resolved which I did had to drive back to the store. Store manager approach me stating his name was Jonathan Dominguez He was so rude... I was trying to explain my situation and eventually he's not trained to get any feedback from customers. His response to me was I could go back to my lunch break and you would have to wait for me to come back in 20 minutes until I finish my lunch.... who would do that to a customer only people that are not well trained and eventually the store needs to have everybody retrained. I hope this message reaches a lot more of people out there and report this to corporate. No one should have to be treated like this at all.

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    AT&T Store
    AT&T Store
    AT&T Store

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    RepairALL Phone Repair

    RepairALL Phone Repair

    3.9(78 reviews)
    2.2 mi
    •$$

    Overall, I had a pretty good experience with RepairALL. My computer went to sleep one day and then…read morenever woke back up. Being short on time, and patience, to figure it out myself I decided to reach out and RepairALL was quick to offer their services. The good - They offered a free diagnostic and there was no wait time for me to bring in my PC. They had friendly and helpful staff. Their building was easy to locate and their fees were reasonable. Areas for improvement - It took a while for them to properly diagnose and repair my PC. Thankfully, I was not in a rush as I was traveling for work and had a backup PC to meet my needs. If one was in a hurry to get their PC back due to having no other options, I could see where a customer might get upset or impatient. I, personally, am not knocking them down on my review for this as it was not an urgent matter for me and I told them so. It's possible the lengthier timeline for me was due to the fact that I told them it was no rush. I would rather them take their time and do it right than a shoddy rush job. Overall, they did a solid job repairing my PC (typing my review from it right now) and really the only thing I'd suggest for improvement is maybe more proactive communication with the customer. I had to call in for status updates until the PC was fixed and ready for pickup at which point they sent me a text to let me know. I think a few more texts just letting the customer what's going on would likely improve the overall customer experience. I would bring my device(s) back to RepairALL since they repaired my PC and were friendly. If they improve on those little things it could easily be a 5-star experience.

    The yelp messaging system used did not give accurate quote and was incorrect on saying the store…read moredoes a free diagnostic. The store associate did not seem to care about this and said "yeah we've had issues with the message system." If the system doesn't work or gives wrong info don't use it because I wasted my time and gas to come to your Modesto location. If the system you use gives a quote and offers service this should be honored at some level.

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    RepairALL Phone Repair
    RepairALL Phone Repair - New screen repaired. Job well done thank you Repairall

    New screen repaired. Job well done thank you Repairall

    RepairALL Phone Repair

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    T-Mobile Authorized Retailer

    T-Mobile Authorized Retailer

    2.7(37 reviews)
    2.2 mi
    •$$$
    Virtual estimates
    Shipping

    This is for the McHenry and Granger location: I dropped my…read moreiPhone on a cement slab and rushed to my go-to T-Mobile store. I received immediate service from the customer service professional. I was able to trade in my phone with my upgrade offer. Thank goodness, because I did not have insurance on my phone. On a limited budget with no down payment saved for my trade-in, upgrade, and promotion, I was able to get a new iPhone 16 out the door with no down payment, nothing to finance, and a 2-year contract. I had tons of photos and apps. When the transfer took longer, the entire staff, in their busy times, traded off to give me exemplary service, along with the amazing store manager who pulled all the numbers together. As for the long wait, the manager gave me a T-Mobile bag of treasures from the inventory. They really deserve a 10-star review because they were beyond exceptional. These are sales professionals you can trust with your device and finances.

    I was a T-Mobile customer since the early 1990's. I had mobile phones. But, service both online and…read morein house got so bad, as well as continuous billing issues that I left in the last year. I noticed today that they are running a special for 35 dollars for 5g internet. Since I pay Verizon 80 dollars a month ( and have absolutely no issues with billing, customer service etc), I dont need to change to get a cheaperand poor service. I called out of curiousity. Said I would try for a few weeks, and make a determination if I would change. But, of course there was a hang up. They said they could not verify me and wanted me to unlock my credit. I am not busy enough to write this review, but am busy to sit for an hour or more unlocking THREE credit bureaus. ( she could not tell me which one they check). With a +800 credit score , never missing a payment in +40 years, to not be able to verify me is an annoyance. So T-mobile despite the lower monthly I will stay with VERIZON ( because I learned also during these years you continuously give low prices at the beginning and then raise your prices ).

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    T-Mobile Authorized Retailer
    T-Mobile Authorized Retailer
    T-Mobile Authorized Retailer

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    UR Smoke Shop - tobaccoshops - Updated October 2026

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