We have been going to Genco for years and was always happy with the service. Last season we had a…read morenew liner put in and it is slipping. I reported it as soon as I noticed it. Never heard back. Recently contacted them and was told that they needed a credit card so that they could bill me for repairing the liner. The liner slipping was the result of shoddy work and I should not have to pay for their workmanship. I knew I would have some issues when I saw air bubbles coming out of the liner when they were installing the liner. I reported this and was told to point to the bubbles in the liner to the installers. I would have thought a manager would have come out and looked at the issue.

I purchased a Genco spa in 2011. My spa continues to work like new. We've only had minor problems…read morewith it in the past 13 years. Genco employees have always responded to our questions and provided us with quick and quality service. Recently I brought a jet cover to Brian in Simpsonville. He found a replacement. Genco's quality can't be beat and they stand behind their spas with service that you can count on. I will do business with them again.

We were away on vacation and had a problem with our pool. Mark came out and took care of the…read moreproblem. We are happy we found him, he did an excellent job and advised me as to what to do in the event the same thing happened. He said it was an easy fix and told us it didn't take too long so while he was there he cleaned the pool. Who could ask for more. I would recommend Greenville Pool and Spa to anyone needing a reliable pool and spa service.

Mark put above aground pool liner in for me. He did a great job with work and communication. I…read morehighly recommend him.

I have always received great customer service from Leslie's Pools. However, yesterday Alexis went…read moreabove and beyond. I came in for a replacement lid that she had at the counter ready just be seeing what I had in my hand when I walked in. I later found that my pump wasn't working as I am opening my pool this year. I was expecting to leave mine and go back the next day for a replacement especially since it was after 6pm on my second trip. Alexis found a replacement for me that I was able to take home and get running the same evening. She was fabulous, I and greatly appreciated her going above and beyond. I really needed to get the water circulating since I had just removed the cover for this season. She had a great attitude, and she really cares about the customers that come to the store. Bridget Sparkman

Best service hands down. I have shopped her for years and Alexis is absolute awesome! Will not shop…read moreanywhere else as long as she is here. Thank you so much for the always great service and prices!

I love my hot tub and when it needed service - Marissa (Office) and David (Service Tech) became my…read more "Super Heroes". With the utmost of professionalism and timely response - they took care of my issues. Simple, quick, professional and fair ... Life in my hot tub is as good as ever - Thank You, Pool and Spa Connection!

Pool and Spa Connection was called out because I have a policy with AHS to repair my pool filter…read more They did fix the filter issue and electrical, but when they put everything back together I noticed a lot of bubbles through the intake and blowing into the pool. How did a pool company open 30+ years miss this? The access is tight around my pool, and it's very possible their tech clipped one of the diverters and cracked it, letting air into the intake side. I wasn't accusatory, but let them know this was possible. I asked them to come back out and take a look and they insisted I call the warranty company or I would have to pay "out of pocket" because that would be "plumbing" and not "filter" or "electrical" related. So I called AHS back and explained the whole situation and they issued me another dispatch. So this morning I get a text (see attached). Pool and Spa Connection called AHS back and got the dispatch cancelled. Looks like recent reviews for this business are a sign they may want to reevaluate their SOP for customer service, since it seems to be lacking! I like to support local businesses, but with service like this, might as well use "POOL MART"

Daniel came out and diagnosed our pool issue. He was friendly and professional. Would happily use…read morehim again.

I saw Daniel's phone number being shared on Facebook as a reference for a good pool guy. And…read moredecided to give them a call. Since I've been having issues with my pool equipment and keep in the water clean.. My existing and current Pool Company has been very unreliable and unresponsive. And I've been frustrated. Upon calling Daniel, he came out the next day. Fix the leak in my pool equipment, clean my filters, test of the water was in and out in a couple of hours and got my pool back up and running. Thank you Daniel. And I definitely recommend this company

Needed Pool uncovered, entire pool brushed and vacuumed, water balanced and ready for use Asap but…read moreno later than 7/4/25. I also told them I was scheduled to go out of state on 7/12/25 for an indefinite amount of time. Received written estimate totaling $325 which was due the first day in cash or via Venmo, using my chemicals for these services, and including two one hour service calls. Pool was uncovered first visit on 6/27/25 and determined pool motor needed to be replaced. I declined their estimate to replace motor. I asked if they would just replace the cover and we'd call it quits. Was told it would be additional $225 to replace the cover. A net was used for about 10 minutes to remove a few of the leaves from the bottom and the guys left. I got motor replaced and asked for Lakeside services to be completed. I was notified second visit would take place 7/11/25 but was told estimated time could not be provided. I waited all day and was notified at 4:37 serviceman was on his way, and I told them it was beginning to storm by then. He arrived and called me from in front of my home to let me know he was there but because of storm would have to reschedule. I reminded him I was leaving the state the next day, didn't know when I'd return, so couldn't reschedule and to please refund me $225 since the pool had not been vacuumed or brushed not the water balanced. I was told since I had not rescheduled when Billy was at my home on 6/11/25 during the storm, I was not due any refund, that they had done everything outlined in the proposal, and since then they have failed to return my calls. I would give them less than one star if possible.

From the owner: Lakeside Pools is your trusted team of certified swimming pool professionals specializing in…read moreyear-round residential pool and hot tub maintenance in Upstate, South Carolina. We provide expert care to keep your pool or spa clean, safe, and ready to enjoy every season. From routine maintenance and water balancing to equipment checks and repairs, we deliver reliable service and peace of mind for homeowners. Count on us for exceptional pool and hot tub services designed to keep your backyard oasis in perfect condition. #LakesidePools #PoolMaintenance #HotTubMaintenance #UpstateSC #CertifiedPoolProfessionals #PoolService #HotTubService #YearRoundPoolCare #PoolCleaning #SpaMaintenance #ResidentialPoolService #UpstateSouthCarolina

It's rare to find quality craftsmanship, efficiency, and value coupled with impeccable customer…read morecare. The team at Specialist Aluminum is all this and more. We built our forever home on Lake Hartwell on a lot with many hardwoods. To minimize maintenance and ensure safety, we wanted an enclosure. Highly Recommend! This is the work of art (will update photo once pool is completed):

Paul and his team did a fantastic job screening in our patio. We couldn't be happier with the…read moreresults!