We have been going to Genco for years and was always happy with the service. Last season we had a new liner put in and it is slipping. I reported it as soon as I noticed it. Never heard back. Recently contacted them and was told that they needed a credit card so that they could bill me for repairing the liner. The liner slipping was the result of shoddy work and I should not have to pay for their workmanship. I knew I would have some issues when I saw air bubbles coming out of the liner when they were installing the liner. I reported this and was told to point to the bubbles in the liner to the installers. I would have thought a manager would have come out and looked at the issue. read more

I purchased a Genco spa in 2011. My spa continues to work like new. We've only had minor problems with it in the past 13 years. Genco employees have always responded to our questions and provided us with quick and quality service. Recently I brought a jet cover to Brian in Simpsonville. He found a replacement. Genco's quality can't be beat and they stand behind their spas with service that you can count on. I will do business with them again. read more

We used Genco for years & they were good for a while....BUT recently they have gone way down hill. The final straw for me was that they contacted me about a 2 year old bill that they 'forgot' to send me & demanded immediate payment. When I explained I was doing hospice for my mother as her primary caretaker & was out of state & that they would need to wait til I was back home so I could check my records they said they'd give me a week! How rude & insensitive!! I now use Pool Rescue & love them. They had to repair lots of the pool equipment as the repairs Genco did were very poor quality. Avoid this business! read more

Not far from my home but I wanted to avoid just another pool store. However my pool dolphin was sent in for repairs and I needed help getting my pool back to clear and blue in the meantime. The associates were friendly and helped me get exactly what I wanted. Plus they had it all and great prices for Shock. Will definitely get my business from now on! read more

Been here 2 times to help with my chemical levels for my new spa. They have been polite and helpful both times. I have no complaints. They test my spa water for free and give me a print out of what I need to add for my spa to get the levels correct for the chemicals. Just know how many gallons your spa or pool holds and what kind of chemical inline system you are using ex bromine vs chlorine Just take pictures of the chemical cartridges before ya go to store with your water sample to be sure if you are new to this stuff like I am and arent sure what you're doing. read more

I had a very positive experience here with my questions being answered and the product I needed being available. Just what I wanted! Fast, friendly service, very courteous. The store seems to have everything one needs to maintain a pool or spa, plus, they're knowledgeable! read more

Horrible experience! Contracted them in Nov. 2019 to basically gut the inside of our pool. Todd, the general manager at the time, promised us a lot of things they ended up not being able to deliver. They completed the repairs, but they have been out at last 10 times re-fixing items and as of this writing (6.6.23) we are still waiting for them to fix a constant leaking issue and resolve many issues we have had with the (then) newly installed Haywood system. read more

i have been using genco in simpsonville for 20+ years. they have always helped/ advised me in the right direction for replacement or repair parget my water tested at least every two weeks, followed thier instructions. they have always been curtious and kind, and helpful. mike stephens read more

First, let me start by saying, I was a huge fan of Genco. I was a customer at the retail store frequently, recommended them to many people, and used them to service my pool (close it at year end, water issues, etc) many times. With that, I will NEVER step foot in this facility again and they will never receive a further dime from me for anything related to my pool after this project. I chose them to install a new liner, a variable speed pump, LED light and converted my pool to salt water. It was one of the worst experiences with a contractor we've had. I signed the initial contract on April 30th, had the liner picked out by May 3rd, and the project not fully completed until the 1st week of June. Up until the end of May, being generous, the company was only at our house for probably a total of 10 hours, before the bulk of any work was started. Where I made a mistake, I signed the contract with no time frames/completion dates listed on the contract. Once the work did start, the communication was terrible. I was the one initiating the conversation as to what is going to happen and when, and when did I need to be home when the work started. Starting on a Tuesday, I was told they'd be there Wednesday. Tuesday night, received a text that they couldn't make it Wednesday, but they'd be there Thursday. Same thing Wednesday night and was then told Friday was a lock. I communicated that I would stay home from work and was assured they'd be there Friday. Friday morning by 9.30, after I already took a day off of work, was informed that they couldn't make it. I had to make arrangements to work from home the following Monday when work was transpiring. I was provided multiple excuses as to why our project had been delayed, but frankly, it wasn't my problem. I would've been fine knowing that the project would take over a month, but there was no communication about time frames and expectations were never set or met. The person in charge of the project was frequently condescending towards myself and my wife, and even referring to my wife as 'outright rude' in a text message. Questions we posed were usually met with some form of attitude like we were inconveniencing them for even asking. One of the employees that came out frequently finally admitted to my wife that he was not a technician, but he was a pool designed; admitting that his job was to be at a computer designing pools. Once the liner was finally installed and the pool filled, we had the new LED light pop out of the niche and float to the top of the pool. They came and fixed it, and literally the next day it popped out again. The pictures included look like they're the same picture, but they're from two different days. After the second time the light was fixed, the liner lock started to pop out. The came to fix the liner lock, but it continues to need to be reset as it's popping out all around the pool. When all the new hardware was finally installed (pump, salt system, control panel, and light control), the wiring is literally just laying all around the equipment with no type of cable management done, which I will go back and neaten up. At the end of the day, I have zero confidence in the quality of work that was preformed. Once we started to get in the pool, we noticed multiple areas in the shallow end where there seems to be large rocks under the liner, which is very concerning. Considering the cost of this project, I feel we were not given the appropriate attention from this company. I will never use Genco again and I will never recommend this establishment again. Even though some of the warranty on the work/hardware would be from Genco, I will pay another company if I run into issues in the future as opposed to take advantage of the warranty from Genco. read more

My husband recently purchased an automatic water leveler for our pool. At the register it rang up for much more than marked and when this was brought to their attention they said it was incorrectly marked but offered a 20% discount. When the item was taken out of the box at home it was clearly a used item. It also did not work. My husband took the item back for a refund and told them it was broken. They did not seem concerned and put it back on the shelf. We are about to replace our pool liner and we will not be using them because we certainly can't trust someone to do a good job that doesn't appear to care about service or product quality. read more

I gave 2 stars only because the young lady at the counter was very pleasant, but that is where it ends... I needed a simple piece for my hot tub, a plastic fitting that attaches a hose to the pump, it was a 1/4" npt on one end and a 3/8" barb on the other. Lowes and Home Depot had similar but they were metal. I showed the gentleman the piece and he asked about it and I told him what it was for, he asked the brand of hot tub and when I told him he was all "oh you can't get that anywhere, only from the manufacture and they won't sell to us". Now if I wasn't intuitive I could've taken that at face value and found a tech from the manufacture (again pricey). A 1 min search on eBay I could buy a 6pk for $8. My point is, he had a total disregard to help a potential customer. There was nothing proprietary about this fitting. It was like helping me was a waste of his time. First and last time I'll be in there read more

My overall pool project eventually turned out well but was well beyond estimated time and well over budget. It took a LOT of work to get everything correct and ultimately only happened by holding out the final payment. When the service work began (which I prepaid for 1 year in advance) it was NEVER done correctly, and they never seemed to care to make it right. read more

We had Genco install a new liner last year. Prior to ordering the liner, we had the pool professionally measured. A down payment was made in the fall, along wither the specifications. The liner was installed last April with no issues. The people from Genco were professional. And did the job right. We were extremely satisfied with the results. read more

We are in a dispute with them. We gave them a deposit for half of the price for the liner. They are saying we owe them for the steps. Why would the step be quoted separately that is part of the liner? We thought the separate price for what they state is the "overstep" was for a plastic insert. They said that would be $5000. So they want another $675 to put steps in our liner. They have not done anything and refuse to return our money stating we are in a contract with them since we came in with the quote and a check. So why did they not say something when we dropped off the deposit that it was wrong???? read more