Matt started off appearing knowledgeable and helpful about our pool, but everything went downhill…read morefast. In trying to grow his business, he began sending untrained workers to service our pool, one of whom ripped our pool liner (photo attached). His so-called "fix" was a hideous patch that doesn't even come close to matching. When we reasonably asked for a proper liner replacement, he flat-out refused. If he's bonded and insured, he should be willing to utilize that with the intent to remedy my torn pool liner. Things only got worse. We watched one of his employees literally sweep dirt into the center of the pool with a broom instead of vacuuming -- which turned our pool green. Matt promised he would come fix it personally, but despite multiple reminders, he never showed up. On top of that, he swapped out our filters at every visit and then never returned them after we fired him, even after repeated requests.

Horrible company. Do not trust your pool to these people. I had paid in full at the beginning of…read morethe season for 3 filter and salt cell cleanings. Because my pool gate is always locked, I asked that they give me a heads up before arriving. On my last cleaning of the season they happened to show up without letting me know. Although I was not at home, my gate was unlocked because lawn care workers were there, so Total Pool and Spa's technician was able to get into my backyard. However, because I was not informed of this appointment, I did not have the blank salt cell outside so that they could put it in for the winter. When I contacted Total Pool and Spa to ask when the tech would be coming out again to change the salt cell, I was told there would be an additional $150 charge for service that could have happened if I had been notified of the day they were going to be at my house. That was my last dealing with Total Pool and Spa! I hired a much more efficient, reliable pool company. I also made sure I let everyone I know with a pool, including neighborhood community pools, to NEVER do business with this company.

We were away on vacation and had a problem with our pool. Mark came out and took care of the…read moreproblem. We are happy we found him, he did an excellent job and advised me as to what to do in the event the same thing happened. He said it was an easy fix and told us it didn't take too long so while he was there he cleaned the pool. Who could ask for more. I would recommend Greenville Pool and Spa to anyone needing a reliable pool and spa service.

Mark put above aground pool liner in for me. He did a great job with work and communication. I…read morehighly recommend him.

We have been going to Genco for years and was always happy with the service. Last season we had a…read morenew liner put in and it is slipping. I reported it as soon as I noticed it. Never heard back. Recently contacted them and was told that they needed a credit card so that they could bill me for repairing the liner. The liner slipping was the result of shoddy work and I should not have to pay for their workmanship. I knew I would have some issues when I saw air bubbles coming out of the liner when they were installing the liner. I reported this and was told to point to the bubbles in the liner to the installers. I would have thought a manager would have come out and looked at the issue.

I purchased a Genco spa in 2011. My spa continues to work like new. We've only had minor problems…read morewith it in the past 13 years. Genco employees have always responded to our questions and provided us with quick and quality service. Recently I brought a jet cover to Brian in Simpsonville. He found a replacement. Genco's quality can't be beat and they stand behind their spas with service that you can count on. I will do business with them again.

I was shocked to read some poor reviews. Drake has been totally responsive, competent, and…read moreextremely helpful as I learn about my new hot tub and as small repairs have been required. He is always willing to share his knowledge and give real time walk-through instructions over the phone. In my experience, if he is away, he will say what day he returns... so I don't leave a message, but call him on the return date. I did that today and he called me back within three minutes and walked me through the problems I was having as well as advising me to contact the store. I bought it from in order to initiate a warrantied assessment and repair on a possible small leak. He is SO friendly and so helpful! I heartily recommend Carolina Hot Tub Solutions!!!!!!

Well, they definitely don't answer their phone. They're not good at responding. I sent one of them…read moreJared, which I really don't know that he even works or but he did answer the yesterday as of 25 February 202 but I some pictures as requested and I still haven't got a response about my hot tub as of the 27th I can see why they got a poor rating

Barely satisfactory for regular cleanings. Repairs & upgrades were the same. Billing was infrequent…read moreand bundled so that you had 3 months to pay at one time. Long wait times for issues to be addressed. A couple of times the cleaner dropped by only to leave a note that he cleaned (but my security cameras told a different story); the company sent another cleaner the next day or two, but to have to deal with this multiple times in one summer was more than any customer should have to deal with.

From the owner: Looking for a reliable swimming pool contractor in Simpsonville, SC? Look no further than Upstate…read morePool Management Group. We are your trusted local experts in pool building, renovation, and service. With our personalized approach and commitment to excellence, we are dedicated to bringing your dream pool to life. As a locally owned and operated business, we understand the unique needs of our community and strive to exceed your expectations. Whether you need deck renovations, liner changes, or additions, we have you covered. Trust in our expertise and choose Upstate Pool Management Group for all your pool needs. Contact us today to get started on your pool project.

Kevin at Blue Waters Pool & Spas has been outstanding to work with and has done fantastic work. We…read morebought our home in Bright's Creek in August 2025, and the pool was in rough shape--completely green, equipment failing, and the liner near the end of its life. Kevin and his team turned everything around. They've been consistently reliable with regular service and replaced the heater, pump, lights, and liner. Kevin even went over and above fixing some minor stonework around our jacuzzi at no charge... The pool now looks and operates perfectly. Highly recommend

Would rate zero if possible. Horrible customer service, never returns calls. Do yourself a favor…read moreand avoid if possible.

Took 809.54 of my money said parts would be delivered to my house. The day of delivery he sent me a…read moremessage oops they got delivered there instead of my house. Then every excuse in the books to never come back out and fix my hot tub. Took my money no parts and no repairs. I have filed a dispute with my bank. This man needs to be shut down for good. Stay away people! I only gave one star just because it made me. If I had a choice it would be no stars.

From the owner: We Specialize in repairing all brands of hot tubs.read more