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    Pool Leak Solutions

    5.0 (3 reviews)
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    Aqua Living Factory Outlets

    Aqua Living Factory Outlets

    (1 review)

    Not recommended on any level. The sales and delivery side is great. After sale is horrible. Quality…read moreand service are deplorable. We've had ours for less than a year. It leaks from a hose or loose fitting. Possibly a manufacturing defect. The panels are of poor quality and chip easily. Would be nice if we could get a technician to reply and come out to service repair it. I don't want to fix it myself since the parts are still under warranty. The warranty is pathetic also. Labor is for six months and parts for one year. I was told by the company repair technician that he did not repair non labor warranty spas that a contract employee would have too. He called back today and said I should possibly call a local spa company which none will service ones they don't sale. A second company technician has not responded. This was our second Spa. Our first spa was Canadian built and was of perfect quality with zero issues the whole time we owned it. We moved and purchase this one since it was closer to our home and more reasonably priced. Huge mistake. Spoke to the store we purchase our spa from in October 2023 and they said to submit a claim on line claiming proper protocol so I did. The next email I received was cancellation of my orginal claim on October 30, 2023. My next Spa will be a Bull Frog which is sold and serviced locally. I will be stuck with the labor cost or fixing this on myself.

    From the owner: Luxury for Lessread more

    Hot Springs Pools & Spas

    Hot Springs Pools & Spas

    (31 reviews)

    Review Amendment: Moments after posting this review I was…read morecontacted by Nate. He let me know that Watkins, the hot tub manufacturer, had contacted them and would be willing to exchange our current hot tub for a new one. The new one should arrive in 6-8 weeks and it will be the same model and color combo as the one we currently have that is malfunctioning. It is a relief to see that they care about the quality of their product, as well as customer satisfaction. Many thanks to Nate and Watkins. Buyer beware. I had great response in the past for pool service so I decided to purchase a hot tub from Hot Springs - big mistake. I purchased it in December - install in February and it has really been a big nightmare ever since. Every water exchange - including the initial fill, has required a service call that involves taking off the panel and loosening pipes to de-air the system. I know that air locks can be a problem, but I shouldn't have to have a service call every three months. I called Hot Springs on 6/21/25 during working hours and was put through to Stuart - the general manager - I left a detailed message at that time and he has never called me back. I also left a message for the spa department on 6/21/25 as well. I then called back on 6/23/25 and eventually spoke with both Anthony and Nate. I was told by both that this was not a warranty issue - mind you no one offered to come out and trouble shoot the hot tub. I was told by Nate that he would contact the manufacturer and get back to me. It has now been 7 days and I have not heard a word from anyone. The latest water exchange left me with half of the tub not working at all. In a unit that isn't even 6 months old, and has been used for less than 4 months, this is totally unacceptable. I suspect this model is a "lemon" and I am stuck with a several thousand dollar yard ornament according to Hot Springs. Really frustrated.

    Anthony came out and fixed our hot tub. Not only was he an excellent communicator in the whole…read moreprocess as he was diagnosing the tub, he was extremely professional! I can't recommend their services enough!!!

    Pool Leak Solutions - poolservice - Updated May 2026

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