we bought our spa in may after an extended search of all brands. Joe was patient and very helpful -…read moreI've waited this long to post a review to make sure all is well with our tropic seas hot tub , and it had been great , zero problems with tub or his customer service always willing to answer questions and help us out. And by the way much cheaper than any other dealer. Would highly recommend

Joe did a fantastic job getting our Sauna ordered and installed. He kept us informed every step of…read morethe way. Wonderful place to purchase a Sauna and follow up after the sale to see that everything was working properly and we have not had any issues. A pleasure to do business with such a great company

We were away on vacation and had a problem with our pool. Mark came out and took care of the…read moreproblem. We are happy we found him, he did an excellent job and advised me as to what to do in the event the same thing happened. He said it was an easy fix and told us it didn't take too long so while he was there he cleaned the pool. Who could ask for more. I would recommend Greenville Pool and Spa to anyone needing a reliable pool and spa service.

Mark put above aground pool liner in for me. He did a great job with work and communication. I…read morehighly recommend him.

All the guys at Pool Pro were exceptional to work with. They were all very nice! They kept in touch…read moreduring the waiting months and showed up on time the day of install. The guys were very organized and cleaned up the job site when they were done like they were never there. They worked very hard and had it completed in about 5 hours. Kenneth answered any questions we had and was very knowledgeable about any and all pool related stuff. The guy that brought in our water for the pool said 8/10 of the pools he fills aren't level but ours was perfectly level. Very pleased and will definitely recommend Pool Pro!

From the owner: Serving the Upstate for Over 30 Yearsread more

Not recommended on any level. The sales and delivery side is great. After sale is horrible. Quality…read moreand service are deplorable. We've had ours for less than a year. It leaks from a hose or loose fitting. Possibly a manufacturing defect. The panels are of poor quality and chip easily. Would be nice if we could get a technician to reply and come out to service repair it. I don't want to fix it myself since the parts are still under warranty. The warranty is pathetic also. Labor is for six months and parts for one year. I was told by the company repair technician that he did not repair non labor warranty spas that a contract employee would have too. He called back today and said I should possibly call a local spa company which none will service ones they don't sale. A second company technician has not responded. This was our second Spa. Our first spa was Canadian built and was of perfect quality with zero issues the whole time we owned it. We moved and purchase this one since it was closer to our home and more reasonably priced. Huge mistake. Spoke to the store we purchase our spa from in October 2023 and they said to submit a claim on line claiming proper protocol so I did. The next email I received was cancellation of my orginal claim on October 30, 2023. My next Spa will be a Bull Frog which is sold and serviced locally. I will be stuck with the labor cost or fixing this on myself.

From the owner: Luxury for Lessread more

We were very impressed with this service. We called and the next day Pat was here to move the spa…read more He called on his way and was very prompt and courteous. He did a great job moving the spa and price was extremely reasonable.

From the owner: Specializing in: - Spas & Hot Tubsread more

I have always received great customer service from Leslie's Pools. However, yesterday Alexis went…read moreabove and beyond. I came in for a replacement lid that she had at the counter ready just be seeing what I had in my hand when I walked in. I later found that my pump wasn't working as I am opening my pool this year. I was expecting to leave mine and go back the next day for a replacement especially since it was after 6pm on my second trip. Alexis found a replacement for me that I was able to take home and get running the same evening. She was fabulous, I and greatly appreciated her going above and beyond. I really needed to get the water circulating since I had just removed the cover for this season. She had a great attitude, and she really cares about the customers that come to the store. Bridget Sparkman

Best service hands down. I have shopped her for years and Alexis is absolute awesome! Will not shop…read moreanywhere else as long as she is here. Thank you so much for the always great service and prices!

Horrible company that steals from homeowners like us . We were stuck with a contract that we all…read moreagreed to And AQBlue failed to complete the items. They took 30-40k and said sue them. We welcome anyone to come by our property and review any of the paperwork lawyers said it's not worth fighting them because it would take 75 k Dollars to recover the $30-$40,000. The problem is, we can't get insurance on the pool because they won't bring it up to code. Their designers have very poor software, and it contradicts itself and adds dangerous items that the state will not allow In certain areas of the pool.

We paid $50k for our pool which was installed in 2021. when we opened the pool in the spring of…read more2025 the water level was at the bottom step. I thought perhaps it was evaporation and that I needed to keep a better watch on it because although this was not our first pool, it was brand new and surely would not be leaking. Well it was leaking and is still leaking! My husband went to Aqua Blue and they would not help us or even entertain the thought that their work was the problem. Now come spring we will have to hire someone to find and fix the leak that my husband suspects is due to faulty pipes which of course are underground. We are disgusted with this company's lack of responsibility and failure to remedy the problem.

Review Amendment: Moments after posting this review I was…read morecontacted by Nate. He let me know that Watkins, the hot tub manufacturer, had contacted them and would be willing to exchange our current hot tub for a new one. The new one should arrive in 6-8 weeks and it will be the same model and color combo as the one we currently have that is malfunctioning. It is a relief to see that they care about the quality of their product, as well as customer satisfaction. Many thanks to Nate and Watkins. Buyer beware. I had great response in the past for pool service so I decided to purchase a hot tub from Hot Springs - big mistake. I purchased it in December - install in February and it has really been a big nightmare ever since. Every water exchange - including the initial fill, has required a service call that involves taking off the panel and loosening pipes to de-air the system. I know that air locks can be a problem, but I shouldn't have to have a service call every three months. I called Hot Springs on 6/21/25 during working hours and was put through to Stuart - the general manager - I left a detailed message at that time and he has never called me back. I also left a message for the spa department on 6/21/25 as well. I then called back on 6/23/25 and eventually spoke with both Anthony and Nate. I was told by both that this was not a warranty issue - mind you no one offered to come out and trouble shoot the hot tub. I was told by Nate that he would contact the manufacturer and get back to me. It has now been 7 days and I have not heard a word from anyone. The latest water exchange left me with half of the tub not working at all. In a unit that isn't even 6 months old, and has been used for less than 4 months, this is totally unacceptable. I suspect this model is a "lemon" and I am stuck with a several thousand dollar yard ornament according to Hot Springs. Really frustrated.

Anthony came out and fixed our hot tub. Not only was he an excellent communicator in the whole…read moreprocess as he was diagnosing the tub, he was extremely professional! I can't recommend their services enough!!!