I have always received great customer service from Leslie's Pools. However, yesterday Alexis went above and beyond. I came in for a replacement lid that she had at the counter ready just be seeing what I had in my hand when I walked in. I later found that my pump wasn't working as I am opening my pool this year. I was expecting to leave mine and go back the next day for a replacement especially since it was after 6pm on my second trip. Alexis found a replacement for me that I was able to take home and get running the same evening. She was fabulous, I and greatly appreciated her going above and beyond. I really needed to get the water circulating since I had just removed the cover for this season. She had a great attitude, and she really cares about the customers that come to the store. Bridget Sparkman read more

Best service hands down. I have shopped her for years and Alexis is absolute awesome! Will not shop anywhere else as long as she is here. Thank you so much for the always great service and prices! read more

I adore the service up here at Leslie's, the new staff is better than I could have ever hoped for. They are very knowledgeable and if you find something they are not sure of they take the time to help and figure it out for you. Faith has turned the store around since she took over. The store is much cleaner and all of her employees are polite no matter how busy they are. 10/10 read more

Excellent experience with the Sales and Service department. Alexis at the Greenville, SC store is very knowledgeable and has excellent customer service skills. She performed a same day warranty repair for our polaris pool robot. Employees like this is the reason we are Leslie pool and spa customers. She took the time to give us a tutorial on proper maintenance of our polaris and she is the one who sold it to us a year ago. I highly recommend this store. read more

I walked into this place not know what I needed. The employees was so helpful. They took their time asking me questions to help me get the right chemicals I needed for my pool. Also explained exactly how I needed to add the chemicals so I would make a mistake. That's what will keep me going back there. read more

I live in Simpsonville, but travel to this location because Faith and her team are top notch. Any time I have any questions or concerns, the knowledgeable staff are able to assist me and get me what I need to keep my pool sparkling. read more

Due to the fact this location is close to my home I will occasionally buy chemicals here if I know exactly what I need. However do not ask for advice. There may be one person at this location that is knowledgeable when it comes to what kind of chemicals you need or if you have a technical issue. Last year mid season I started having a cloudy pool and had my water tested several times. I made multiple trips to the store and bought all kinds of chemicals yet my pool was still imbalanced. Never got it sorted out until I tried a different leslies. Really feels like they care more about spending your money on a million different chemicals than the health of your pool. They even tried to talk me into replacing the sand in my filter but it's been a year since then and my sand is perfectly fine. If you live in the Greenville area save yourself and your pool by traveling to the Spartanburg leslies. Where as Greenville was going to empty my pocket buying all kinds of stuff Spartanburg has guided me well and I've saved a ton of money. For example I learned I can clean the sand in my filter instead of replacing it. I'm giving three stars simply because I like Leslie's products and even though they are not knowledgeable the associates in Greenville are very nice people. I hope they get it sorted out so that I can use my local store instead of traveling so far just to be a loyal customer. read more

I am the proud owner of a hot tub, having just received it as a birthday present in September. I've never had one before, so it has been a learning experience for me. Figuring out what chemicals to add and when, how to keep things balanced and understanding how it all works is a process. Sometimes the user manual and Internet are helpful, but sometimes not and I need assistance from the experts. There is another pool and spa dealer very close to my home but I chose not to visit them on this day due to them being closed on Sunday and their employees not being very knowledgeable. I went to Leslie's in hopes that they might be better. What I needed was fairly basic: just some bromine and a Ph increaser. I also needed a new filter as I have dry and cracked hands and the cleaning chemicals aggravate the cuts and make them worse. Leslie's closes at 5 on Sunday's and I arrived at 4:40, plenty of time to get the basic items needed. There were no other customers in the store at this time and one employee was working. I explained what I needed and he led me to the area. I described a product that I typically get and although it is a different brand at their store, I assumed he could find something similar in their brand. Not the case. Nor was he willing to research it. I attempted to do it myself but as I am unfamiliar with the chemicals, I couldn't do so. He just sort of stood there looking around. I gave up on that and said I needed a filter. I haven't bought a new filter yet but knew the make and model of my spa and thought he could enter that information and lead me to the correct one. Wrong again. He told me to look at the current filter I have for a number and I could return another time to purchase it. I am giving them three stars due to the fact that they are open on Sunday and the chemicals I did purchase were much more affordable than the ones I have gotten elsewhere. However, if I choose to return to Leslie's, and my advice to anyone who does go there for pool and spa products, is to know exactly what it is that you need. You will not get much, if any, assistance with determining what is needed. read more