Barely satisfactory for regular cleanings. Repairs & upgrades were the same. Billing was infrequent…read moreand bundled so that you had 3 months to pay at one time. Long wait times for issues to be addressed. A couple of times the cleaner dropped by only to leave a note that he cleaned (but my security cameras told a different story); the company sent another cleaner the next day or two, but to have to deal with this multiple times in one summer was more than any customer should have to deal with.

From the owner: Looking for a reliable swimming pool contractor in Simpsonville, SC? Look no further than Upstate…read morePool Management Group. We are your trusted local experts in pool building, renovation, and service. With our personalized approach and commitment to excellence, we are dedicated to bringing your dream pool to life. As a locally owned and operated business, we understand the unique needs of our community and strive to exceed your expectations. Whether you need deck renovations, liner changes, or additions, we have you covered. Trust in our expertise and choose Upstate Pool Management Group for all your pool needs. Contact us today to get started on your pool project.

Needed Pool uncovered, entire pool brushed and vacuumed, water balanced and ready for use Asap but…read moreno later than 7/4/25. I also told them I was scheduled to go out of state on 7/12/25 for an indefinite amount of time. Received written estimate totaling $325 which was due the first day in cash or via Venmo, using my chemicals for these services, and including two one hour service calls. Pool was uncovered first visit on 6/27/25 and determined pool motor needed to be replaced. I declined their estimate to replace motor. I asked if they would just replace the cover and we'd call it quits. Was told it would be additional $225 to replace the cover. A net was used for about 10 minutes to remove a few of the leaves from the bottom and the guys left. I got motor replaced and asked for Lakeside services to be completed. I was notified second visit would take place 7/11/25 but was told estimated time could not be provided. I waited all day and was notified at 4:37 serviceman was on his way, and I told them it was beginning to storm by then. He arrived and called me from in front of my home to let me know he was there but because of storm would have to reschedule. I reminded him I was leaving the state the next day, didn't know when I'd return, so couldn't reschedule and to please refund me $225 since the pool had not been vacuumed or brushed not the water balanced. I was told since I had not rescheduled when Billy was at my home on 6/11/25 during the storm, I was not due any refund, that they had done everything outlined in the proposal, and since then they have failed to return my calls. I would give them less than one star if possible.

From the owner: Lakeside Pools is your trusted team of certified swimming pool professionals specializing in…read moreyear-round residential pool and hot tub maintenance in Upstate, South Carolina. We provide expert care to keep your pool or spa clean, safe, and ready to enjoy every season. From routine maintenance and water balancing to equipment checks and repairs, we deliver reliable service and peace of mind for homeowners. Count on us for exceptional pool and hot tub services designed to keep your backyard oasis in perfect condition. #LakesidePools #PoolMaintenance #HotTubMaintenance #UpstateSC #CertifiedPoolProfessionals #PoolService #HotTubService #YearRoundPoolCare #PoolCleaning #SpaMaintenance #ResidentialPoolService #UpstateSouthCarolina

It's rare to find quality craftsmanship, efficiency, and value coupled with impeccable customer…read morecare. The team at Specialist Aluminum is all this and more. We built our forever home on Lake Hartwell on a lot with many hardwoods. To minimize maintenance and ensure safety, we wanted an enclosure. Highly Recommend! This is the work of art (will update photo once pool is completed):

Paul and his team did a fantastic job screening in our patio. We couldn't be happier with the…read moreresults!

Daniel did a great job servicing my pool. I tried a few different companies and he has shown to…read moretruly do the best work. Very kind and hard working man. Thank you Daniel.

I saw Daniel's phone number being shared on Facebook as a reference for a good pool guy. And…read moredecided to give them a call. Since I've been having issues with my pool equipment and keep in the water clean.. My existing and current Pool Company has been very unreliable and unresponsive. And I've been frustrated. Upon calling Daniel, he came out the next day. Fix the leak in my pool equipment, clean my filters, test of the water was in and out in a couple of hours and got my pool back up and running. Thank you Daniel. And I definitely recommend this company

I was shocked to read some poor reviews. Drake has been totally responsive, competent, and…read moreextremely helpful as I learn about my new hot tub and as small repairs have been required. He is always willing to share his knowledge and give real time walk-through instructions over the phone. In my experience, if he is away, he will say what day he returns... so I don't leave a message, but call him on the return date. I did that today and he called me back within three minutes and walked me through the problems I was having as well as advising me to contact the store. I bought it from in order to initiate a warrantied assessment and repair on a possible small leak. He is SO friendly and so helpful! I heartily recommend Carolina Hot Tub Solutions!!!!!!

Well, they definitely don't answer their phone. They're not good at responding. I sent one of them…read moreJared, which I really don't know that he even works or but he did answer the yesterday as of 25 February 202 but I some pictures as requested and I still haven't got a response about my hot tub as of the 27th I can see why they got a poor rating

Store is fine but appliance delivery has problems. Lots of automated texts but trouble coordinating…read morewith different departments. Ordered in store a refrigerator and required installation hose. But fridge was delivered before the hose which somehow was delivered from a different warehouse. I had called and talked to multiple people at store and in delivery to warn them the hose on a separated delivery was going to be a problem. 3 different people assured me they would make sure it came with or ahead of fridge delivery. But didn't happen now fridge is installed by nice delivery guys by the way but they had no new hose. Now I have spent 90 min navigating through automated phone systems and 3 different people. A nice delivery manager finally called and said he will arrange for next delivery person to install new hose. Altogether a very frustrating experience with too many separate departments and subcontractors involved with poor communication. Lows is using numerous automated texts and emails but this is just confusing and no substitute for their people talking.

Flooring installation Service Pros team RUINED an entire floor of my home. They have had to make 5+…read moretrips out to try and fix it. It is still not fixed. Lowe's corporate will not offer a refund. DO NOT USE!!