I had a phone call with them about what my issue was, I was told I'd be given a phone call back…read moreabout availability or the next step and I never received any follow up.

Derrick has a wealth of knowledge about swimming pools and pool water chemistry. I am always…read moreskeptical about my pool service due to being burned so many times. But his honesty and willingness to explain and resolve my issues has alleviated my concerns. Now he just has the green light to fix issues as they arise. Only gave 5 stars because I couldn't give 6.

I love my hot tub and when it needed service - Marissa (Office) and David (Service Tech) became my…read more "Super Heroes". With the utmost of professionalism and timely response - they took care of my issues. Simple, quick, professional and fair ... Life in my hot tub is as good as ever - Thank You, Pool and Spa Connection!

Pool and Spa Connection was called out because I have a policy with AHS to repair my pool filter…read more They did fix the filter issue and electrical, but when they put everything back together I noticed a lot of bubbles through the intake and blowing into the pool. How did a pool company open 30+ years miss this? The access is tight around my pool, and it's very possible their tech clipped one of the diverters and cracked it, letting air into the intake side. I wasn't accusatory, but let them know this was possible. I asked them to come back out and take a look and they insisted I call the warranty company or I would have to pay "out of pocket" because that would be "plumbing" and not "filter" or "electrical" related. So I called AHS back and explained the whole situation and they issued me another dispatch. So this morning I get a text (see attached). Pool and Spa Connection called AHS back and got the dispatch cancelled. Looks like recent reviews for this business are a sign they may want to reevaluate their SOP for customer service, since it seems to be lacking! I like to support local businesses, but with service like this, might as well use "POOL MART"

Superb service. Installed our water heater and fixed our liner on very short notice. Very…read moreorganized and responsive both before and after the work was complete. They will be our go To pool provider from now on. This team is a must visit for your pool service needs

Daniel came out and diagnosed our pool issue. He was friendly and professional. Would happily use…read morehim again.

I saw Daniel's phone number being shared on Facebook as a reference for a good pool guy. And…read moredecided to give them a call. Since I've been having issues with my pool equipment and keep in the water clean.. My existing and current Pool Company has been very unreliable and unresponsive. And I've been frustrated. Upon calling Daniel, he came out the next day. Fix the leak in my pool equipment, clean my filters, test of the water was in and out in a couple of hours and got my pool back up and running. Thank you Daniel. And I definitely recommend this company

The offer a free water testing and every time you go up there something with your water is off and…read morethey always say you need a chemical that you don't have i have spent well over 500 dollars in the past two to three months bc of them always saying this. Then I said something about it and the other lady was like well I don't even know why so and so sold you this you don't even need it or that much of it. Very unprofessional and don't know what they are doing.

First of all, I am not an owner of an in-ground pool...I am reviewing their testing and…read morerecommendations. I have a 16' Intex - above ground - that I purchased at Academy. This is the first summer I have had clear water from May until August...and it's all because of the people at Anchor pools. I had been going to another pool place for water testing and it NEVER worked. I put so much money into chemicals and my water stayed cloudy, murky and all. Last summer, around end of July (2018) I started going to Anchor. They helped me clear it to a point, but then they helped me close my pool in late August. I didn't want to take it down, so they told me each little detail to do. This spring (mid-May 2019) I decided to take off the cover and start in with the work ahead. I took a sample to them, they tested it, told me what to do...and in 1-2 weeks my pool was ready for swimming and it has been that way ALL SUMMER!!! They gave me the chemical levels to make sure my water was right on target. My dog even swims in the pool with me and no cloudiness!! I used some of their products and also used HTH from Walmart. Either works, but it doesn't if you don't have knowledgeable people to help you.

Update: After being contacted by someone representing Sweetwater Pools I'm happy to update my…read morereview. Props to business owners who take the time to monitor and manage their online reputation. Sweetwater did, in the end, send the boss down to monitor the pool renovation (to the best of my knowledge), they also purchased the services of a local food truck for a neighborhood event, and extended the pool season at no extra charge. Their pool monitors were always courteous and pleasant. I'm sure Sweetwater Pools efforts to rectify a negative situation resulted in the HOA retaining Sweetwater Pools services. See you next year at the pool!

We had Steve Smith of Atlantis Pools build a gunite pool in our backyard this past summer (2016)…read more We cannot say enough good about Steve, the quality of the pool, his attentiveness to detail, his communication with us during every step of the way, and his dedication to us and his work. From the first time we met with Steve he was very easy to speak with and when he left he had answered all our questions. During the project, Steve kept us up-to-date every few days as to what his crew will be doing next. We were never left in the dark or felt like we didn't know what was going on. The other thing that really impressed us and gave us a sense of peace, is that Steve is ON THE JOB! He is not one of those contractors that contracts different phases of the job out and leaves it up to the subs to do a good job. Steve is there and is METICULOUS and expects and demands his workers to be as well. We have dealt with many different contractors over the years and we have to say without a doubt, that Steve is THE BEST!! We HIGHLY recommend him if you are looking to install a beautiful custom pool in your yard.

I've used Blue Island for a repairs and service on my pool, he was very professional and…read moreknowledgeable. Highly recommend!!!