We were away on vacation and had a problem with our pool. Mark came out and took care of the…read moreproblem. We are happy we found him, he did an excellent job and advised me as to what to do in the event the same thing happened. He said it was an easy fix and told us it didn't take too long so while he was there he cleaned the pool. Who could ask for more. I would recommend Greenville Pool and Spa to anyone needing a reliable pool and spa service.

Mark put above aground pool liner in for me. He did a great job with work and communication. I…read morehighly recommend him.

Took 809.54 of my money said parts would be delivered to my house. The day of delivery he sent me a…read moremessage oops they got delivered there instead of my house. Then every excuse in the books to never come back out and fix my hot tub. Took my money no parts and no repairs. I have filed a dispute with my bank. This man needs to be shut down for good. Stay away people! I only gave one star just because it made me. If I had a choice it would be no stars.

From the owner: We Specialize in repairing all brands of hot tubs.read more

I was shocked to read some poor reviews. Drake has been totally responsive, competent, and…read moreextremely helpful as I learn about my new hot tub and as small repairs have been required. He is always willing to share his knowledge and give real time walk-through instructions over the phone. In my experience, if he is away, he will say what day he returns... so I don't leave a message, but call him on the return date. I did that today and he called me back within three minutes and walked me through the problems I was having as well as advising me to contact the store. I bought it from in order to initiate a warrantied assessment and repair on a possible small leak. He is SO friendly and so helpful! I heartily recommend Carolina Hot Tub Solutions!!!!!!

Well, they definitely don't answer their phone. They're not good at responding. I sent one of them…read moreJared, which I really don't know that he even works or but he did answer the yesterday as of 25 February 202 but I some pictures as requested and I still haven't got a response about my hot tub as of the 27th I can see why they got a poor rating

don't use. they don't stand behind their work. They were great at first but when we called for an…read moreissue they called they refused to help.

Would rate zero if possible. Horrible customer service, never returns calls. Do yourself a favor…read moreand avoid if possible.

Kevin the technician was very dedicated and fixed my spa. He was able to diagnose the problem,…read moreordered the correct supplies and my spa is working beautifully. I love the fact that Randy provides free spa water analysis which is so helpful and professional. I have been using this company since 2015 when I bought my spa, a Bullfrog, and I am very pleased with the service and my spa, a Bullfrog.

I purchased a Genco spa in 2011. My spa continues to work like new. We've only had minor problems…read morewith it in the past 13 years. Genco employees have always responded to our questions and provided us with quick and quality service. Recently I brought a jet cover to Brian in Simpsonville. He found a replacement. Genco's quality can't be beat and they stand behind their spas with service that you can count on. I will do business with them again.

We used Genco for years & they were good for a while....BUT recently they have gone way down hill…read more The final straw for me was that they contacted me about a 2 year old bill that they 'forgot' to send me & demanded immediate payment. When I explained I was doing hospice for my mother as her primary caretaker & was out of state & that they would need to wait til I was back home so I could check my records they said they'd give me a week! How rude & insensitive!! I now use Pool Rescue & love them. They had to repair lots of the pool equipment as the repairs Genco did were very poor quality. Avoid this business!

Barely satisfactory for regular cleanings. Repairs & upgrades were the same. Billing was infrequent…read moreand bundled so that you had 3 months to pay at one time. Long wait times for issues to be addressed. A couple of times the cleaner dropped by only to leave a note that he cleaned (but my security cameras told a different story); the company sent another cleaner the next day or two, but to have to deal with this multiple times in one summer was more than any customer should have to deal with.

From the owner: Looking for a reliable swimming pool contractor in Simpsonville, SC? Look no further than Upstate…read morePool Management Group. We are your trusted local experts in pool building, renovation, and service. With our personalized approach and commitment to excellence, we are dedicated to bringing your dream pool to life. As a locally owned and operated business, we understand the unique needs of our community and strive to exceed your expectations. Whether you need deck renovations, liner changes, or additions, we have you covered. Trust in our expertise and choose Upstate Pool Management Group for all your pool needs. Contact us today to get started on your pool project.