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    Atlantis Luxury Pools

    5.0 (1 review)
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    10 years ago

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    Pool and Spa Connection - Leaking at T on intake side

    Pool and Spa Connection

    (13 reviews)

    I love my hot tub and when it needed service - Marissa (Office) and David (Service Tech) became my…read more "Super Heroes". With the utmost of professionalism and timely response - they took care of my issues. Simple, quick, professional and fair ... Life in my hot tub is as good as ever - Thank You, Pool and Spa Connection!

    Pool and Spa Connection was called out because I have a policy with AHS to repair my pool filter…read more They did fix the filter issue and electrical, but when they put everything back together I noticed a lot of bubbles through the intake and blowing into the pool. How did a pool company open 30+ years miss this? The access is tight around my pool, and it's very possible their tech clipped one of the diverters and cracked it, letting air into the intake side. I wasn't accusatory, but let them know this was possible. I asked them to come back out and take a look and they insisted I call the warranty company or I would have to pay "out of pocket" because that would be "plumbing" and not "filter" or "electrical" related. So I called AHS back and explained the whole situation and they issued me another dispatch. So this morning I get a text (see attached). Pool and Spa Connection called AHS back and got the dispatch cancelled. Looks like recent reviews for this business are a sign they may want to reevaluate their SOP for customer service, since it seems to be lacking! I like to support local businesses, but with service like this, might as well use "POOL MART"

    Palmetto Pools & Spas

    Palmetto Pools & Spas

    (10 reviews)

    I've used Palmetto Pools & Spas twice in the past month for some urgent repairs…read more First one was to replace the multiport valve on the Hayward filter. It was worn and I could no longer press the lever down to rotate the valve for drainage or waste-out. It was right before a big storm and I was worried that I would be unable to drain the pool if needed, due to the rain. Dan came out within a couple days to replace the valve assembly. Reasonable price. The second repair was the pump motor. The day before the big snow storm, the motor started making a terrible noise and I was worried it was about to seize up. With the deep freeze happening, it was imperative that I get the motor replaced quickly. Dan was able to come out right after the snow. I was lucky that the original motor held out through the freeze. It all worked out fine. Dan was knowledgeable about the pool equipment, friendly, and nice to deal with. Will use them again the next time I need a repair.

    We had an awful experience with Palmetto Pools. From the start, their service was riddled with…read moreproblems. We contacted the owner, Dan, several times, but all we got were excuses. He never came out to inspect the pool personally. Instead, we had to take samples to a nearby pool supply store, where we consistently encountered low chemical levels. Whenever we raised issues, we were told it was our equipment and to call our builder. We did, and it wasn't the equipment. Our builder even came out to fix other issues that Palmetto wouldn't handle, like a liner that had come out of the track. We sent photos and videos of the problems, such as algae starting in our pool. In response, we were told that if we wanted it cleaned, there would be an extra charge. We already pay over $300 a month, so an additional charge for algae in the skimmer basket made no sense. Almost a 1/2 year- we did give them a chance. I have enclosed photos of the algae and what they left our system. In summary, promises were made but never kept. We've learned our lesson and moved on to another pool company, hoping for better service. Amy

    Atlantis Luxury Pools - poolservice - Updated October 2026

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