I've used Palmetto Pools & Spas twice in the past month for some urgent repairs…read more First one was to replace the multiport valve on the Hayward filter. It was worn and I could no longer press the lever down to rotate the valve for drainage or waste-out. It was right before a big storm and I was worried that I would be unable to drain the pool if needed, due to the rain. Dan came out within a couple days to replace the valve assembly. Reasonable price. The second repair was the pump motor. The day before the big snow storm, the motor started making a terrible noise and I was worried it was about to seize up. With the deep freeze happening, it was imperative that I get the motor replaced quickly. Dan was able to come out right after the snow. I was lucky that the original motor held out through the freeze. It all worked out fine. Dan was knowledgeable about the pool equipment, friendly, and nice to deal with. Will use them again the next time I need a repair.

We had an awful experience with Palmetto Pools. From the start, their service was riddled with…read moreproblems. We contacted the owner, Dan, several times, but all we got were excuses. He never came out to inspect the pool personally. Instead, we had to take samples to a nearby pool supply store, where we consistently encountered low chemical levels. Whenever we raised issues, we were told it was our equipment and to call our builder. We did, and it wasn't the equipment. Our builder even came out to fix other issues that Palmetto wouldn't handle, like a liner that had come out of the track. We sent photos and videos of the problems, such as algae starting in our pool. In response, we were told that if we wanted it cleaned, there would be an extra charge. We already pay over $300 a month, so an additional charge for algae in the skimmer basket made no sense. Almost a 1/2 year- we did give them a chance. I have enclosed photos of the algae and what they left our system. In summary, promises were made but never kept. We've learned our lesson and moved on to another pool company, hoping for better service. Amy

I had a phone call with them about what my issue was, I was told I'd be given a phone call back…read moreabout availability or the next step and I never received any follow up.

Derrick has a wealth of knowledge about swimming pools and pool water chemistry. I am always…read moreskeptical about my pool service due to being burned so many times. But his honesty and willingness to explain and resolve my issues has alleviated my concerns. Now he just has the green light to fix issues as they arise. Only gave 5 stars because I couldn't give 6.

I purchased a Genco spa in 2011. My spa continues to work like new. We've only had minor problems…read morewith it in the past 13 years. Genco employees have always responded to our questions and provided us with quick and quality service. Recently I brought a jet cover to Brian in Simpsonville. He found a replacement. Genco's quality can't be beat and they stand behind their spas with service that you can count on. I will do business with them again.

We used Genco for years & they were good for a while....BUT recently they have gone way down hill…read more The final straw for me was that they contacted me about a 2 year old bill that they 'forgot' to send me & demanded immediate payment. When I explained I was doing hospice for my mother as her primary caretaker & was out of state & that they would need to wait til I was back home so I could check my records they said they'd give me a week! How rude & insensitive!! I now use Pool Rescue & love them. They had to repair lots of the pool equipment as the repairs Genco did were very poor quality. Avoid this business!

What a huge disappointment. Soda City Pools destroyed our NEW heater due to over treating with…read morechemicals. Hayward wouldn't honor the warranty because the heater failed due to excessive chemicals . We paid another company to diagnose heater and problem was confirmed. Hosea has a very charismatic personality but has done nothing but blatantly lie to us numerous times over the past 4 months . He told us he convinced Hayward to send a new heater . Hosea told us more than once he was on the way to our house with the heater . He sent pictures of his gps and arrival time . He sent pictures that he would be late due to his truck's tire issue. Continuously making excuses while saying he has the heater . Hayward sales rep since confirmed he has NOT sent a heater! Now Hosea is ignoring my calls. We also reached out to co owner, Viren Patel, who quickly responded he would get in touch with Hosea and find out about the heater . Unfortunately, the only response I heard was Hosea will contact you . We allowed Hosea to service our pool for years . We supported and encouraged him when he first started his business . We allowed him to use our pool for his commercial. We are out thousands of dollars and extremely disappointed that this has not been resolved .

Update Jan 2026: Still not responding to me but owner…read more(Hosea) did break into my pool area (jumped fence). He cut pipes to my pool plumbing and left to get parts then never returned. He agreed to pay another company to fix the damage his company caused then write them a bad check. Left me with cut pipes, swamp like pool, and 30k cost to repair! The address of his "business " was a vape shop (now vacated with a bakery next door ) , he had no proper business license and ignores all attempts to rectify situation informally. Don't get taken in; do your research and go elsewhere for pool service.

We had issues with our pool but majestic made it right. They came out everyday until it was…read moreresolved. Great customer service!! Thank you Majestic.

From the owner: We have been in the Pool and Spa business for 20 years, our work speak for itself. We would…read moreprofessionally customize the pool/spa that fits your home and family budget. Choose shape, size and features and let us create the pool/spa that you desire. We also specialize in: Pool Renovation Pool Cleaning/Maintenance Bricks/Stones/Pavers/Coping/Travertine Concrete Work Firepits/Fireplace Fencing Driveways Decks Landscaping Retaining Walls Outdoor Living/Kitchens Space Custom pools and spas Swimming Pools Pools/Spas How We Work Our goal is to help families create lasting poolside memories by efficiently creating the perfect water environment for their homes. We provide reliable and efficient pool maintenance, cleaning, repairs, new construction in the Gaston, Meckleeland, Lincoln, Catawba, York, SC County area within a 60 mile radius from our location. From finely crafted luxury pools to family and budget friendly play pools, our in-house staff of veteran pool specialists will help you build the pool of your dreams.

Update: After being contacted by someone representing Sweetwater Pools I'm happy to update my…read morereview. Props to business owners who take the time to monitor and manage their online reputation. Sweetwater did, in the end, send the boss down to monitor the pool renovation (to the best of my knowledge), they also purchased the services of a local food truck for a neighborhood event, and extended the pool season at no extra charge. Their pool monitors were always courteous and pleasant. I'm sure Sweetwater Pools efforts to rectify a negative situation resulted in the HOA retaining Sweetwater Pools services. See you next year at the pool!