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    UPS Drop Box

    5.0 (1 review)

    Services - UPS Drop Box

    Shipping centers

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    11 years ago

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    The UPS Customer Center

    The UPS Customer Center

    (14 reviews)

    Pulaski Industrial Area

    Waiting for my package whole day, was not delivered and item was sent to UPS customer service…read morecenter. Went there, ABSOLUTELY ZERO CUSTOMER SERVICE! RUDE!

    So I ordered an iPhone 14 pro max from Verizon. (2 day shipping) by Friday when it was supposed to…read morebe delivered, they updated the delivery time twice. The first being between 12pm -3pm.. by 2 pm it was updated again saying it will be delivered by 7pm.. around 6pm I get an email saying an attempt was made.. I was off work that day so I know no one tried to deliver. I gave the benefit of the doubt and decided to pay the $5.99 fee to hold it at the facility on 6505 quad Ave, 21205. So I waited until Munday to pick it up. Got to the facility around 10am. Picked my box up, and thought (this feels light) as I'm going out the door I was so excited I started to open the box before getting to my car. I looked at the box and it looked like someone untapped the box and rolled the same tape back on, opened the box and it's only my apple watch which I ordered as well. Took the box back and spoke with the same clerk who told me the manager that deals with theft isn't in and he can only mark the package damaged. And then says "it's crazy that they took the phone and left the watch" and says they have an issue there with employees stealing. In a business to insure that you are not liable for things like theft why wouldn't you take precautions to stop it. There are too many bad reviews saying the same thing, it's bad for business, and frustrating to customers. And don't tell me it's nothing ups can do about it. Because there's a lot you can do.. it's called laziness and Unempathetic to the people you serve. If I didn't have to I would never use UPS. But I can't control where I buy things and who they ship with but I do know myself, I will never use UPS as a shipper. Terrible customer service, terrible driver service. The same Thing happened when I ordered my Samsung Z fold 3.. so disgusted!!!

    UPS Drop Box - shipping_centers - Updated May 2026

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