Do NOT trust this store for international shipping. Their staff are either poorly trained or…read moremalicious. They filled out the form hurriedly and did NOT listen to my instructions filling it out as they saw fit. This led to NEEDLESS additional charges that only came up once the item was in their possession. UPS would only return it at a significant cost. So they screwed up and then held a family heirloom hostage. I had to pay it, but it will be a COLD DAY before they get more of my money. UPS Customer service blamed me and the store. So ultimately they refused to save a customer and it will cost them a LOT more in the long run.

This UPS store is the closest one to us and have gone to it several times over the years for…read moreservice for various things. We have never had a problem here and the employees are always nice.

Came on time Loaded quickly and efficiently…read moreEnded up paying more than I expected--I should have questioned before signing off on charges Broken lamp and tear in upholstery wasn't discovered by me until a week after move.

Used them for a local move today 8/7/2026. Job started about 9am or little before guys finished up…read moreabout 130 or so. Original quote for 2 guys was about 1200 -1400 dollars which was ok plus travel time and gas. The guys we had where great and would have been better if management hadn't enforced using pads shrink wrap and tape that the cost is passed on to customers plus an added expense to the hourly rate. We had everything boxed and seperted what the movers where taking and what we where doing. Top it off bed where broken down tvs disconnected washer dryer unplugged same as fridge and freeze. Basically all they had to do.was load and go but when they got there we was advised that pads where to be placed around items shrink wrap around them and taped up .all which added ore time to them staying and using materials which you have to pay for because it is an added expense so.our rough estimate went from 1400 to 2400 dollars. As stated moving guys where great its the crap that management adds to.the total costs be aware shop around.

Kim at the Main Street location in Lexington was so very helpful in making a flier for my…read moreneighbor's lost elderly cat. I am very grateful for her kindness and help. She is a wonderful person!

Fun place to work, not a lot of parking but it's downtown so it is what it is…read more Service decently fast depending on project you are needing. Ship stuff. Fun ppl work there. Lady who managed it is great! She's been doing it for years and represents her company and stands by it.

Great customer service for all of your shipping needs. I've found my go-to for all things shipping!read more

Here is what my experience was like being robbed by dumpster divers. These people took a cigarette…read morecarton and a handful of wadded up stained brown bag from the grocery store and put the 1lb item I purchased in it . Charged me $40 to ship 1 state away. Must be desperate to pay the rent in that strip mall. AVOID

I visited this UPS Store at 420pm on December 6, 2018. I needed to print out a 344 page Law Book…read more There were a couple employees there and I was quickly taken care of. The place was very clean. I was quoted $35 dollars to print the booklet, have it hole punched, and placed into a binder. Sweet!! Total cost was 29.18 Total time spent: about 30 minutes. Excellent job UPS Store. Quick, friendly, and reasonably priced. I will be bringing my printing needs to you in the future. Jim W

The situation- customer here was overcharged with two separate chances to fix they kept the money…read morein the end. Sort of long but franchisee needs to know how they made a customer feel embarrassed, taken advantage of then dismissed. I had purchased a box from them and paid shipping for my item, debit card run through but a few minutes later noticed a spelling error in the address. I had made an error on a street abbreviation. I told them, apologized myself for the mispell and in order to fix it though they said they needed to recharge me to print a new sticker for tracking number,and would do a refund for the full amount then recharge the card the "easiest way" the new amount. Ok I agreed. I guess that's correct way to do it. However, all I saw on one of several receipts was a partial amount charge back, then they recharged me the new full amount. The employee by doing this overcharged me by around ten dollars. She said it would "work out". She had taken over for another employee who was clueless to help. I waited a few days for everything to post to my bank account and now the math does not add up. So there is an overcharge by about ten dollars. How it was handled- I stopped back with receipts in hand and my bank statement pulled up on my phone, spoke politely to the manager. At first he looked at receipts and said it was correct, that I was in the wrong. I had to re-explain to him twice in front of a full line of people waiting to be served. He disappeared to the back, said he was calling the franchisee/owner while I waited. He did, then said he was told to find some paperwork they are supposed to have. He hunted for it. At about the 20 minute mark of waiting he said we have your phone number he has to find papers. I had been polite. I asked can't you just give me back my ten dollars extra you took and owe me? It was on a debit card. He said we'll call you. I mentioned I would stop back later and left. Apparently they can't figure out how to remedy a situation or do math or listen to customer and understand. I did not go back. It is dinnertime and I have kids. The result- I had left store second time with situation unresolved. They kept my money they charged me extra for- isn't that like theft? There was no sorry about the inconvenience. I was still polite as I do not like confrontation, and there was a line full of people I had to talk in front of to explain situation. Seems it's ok that the end result was to embarrass a customer and overcharge her and just pocket the money. This franchisee needs to not only train staff better but since that person was apparently even called and not present at the store, they still should have resolved the situation, not sent the employee on a paper hunt while customer waited. I do not want to waste the gas to drive back over in person again to see if they found whatever paper. They just need to refund it to my card and be professional. They had 2 chances to fix this. Bad business practices. Would have been interesting if I had raised my voice instead of re-explain situation twice and then refuse to leave store until I got my money back, as most people probably would have. It is a shame customers need to get to that point. Business owners sometimes only care about their dollar and not at all about their customers. This review wouldn't post unless I gave it at least one star.

My experience with Professional Expiditing was neither professional nor expedient. We were supposed…read moreto receive a shipment this week to our home. The dispatch services did not schedule an appointment with us for delivery. Instead the delivery driver showed up at our house, while we were at work. I missed his call because I was in meetings but soon called him back. He said that dispatch would reach out to reschedule the appointment, he couldn't bring it back then and that I had to be present because the delivery requires signature. I wait a day, no call from dispatch. So I call the driver back and leave a message, no return call. I THEN find and call the main office. The man on the phone (did not get his name but now realizing that I should have) was very nice, said my package was there and I could schedule a redelivery or come and pick it up. To reduce any more snafus with the order, I opted to pick it up, specifically asked what hours they operate for pickups so that I can plan accordingly. He said "pretty much All of the time." I asked for clarification and he said "yes, someone is here all of the time". My husband and I rearranged our evening (it's 8:30 pm for reference) and made the trip to pick up the package. The person in the office had no idea what we were talking about and said "no one would have told you that we are open all the time. That's not how we operate". Basically calling me a liar, multiple times. Why would I have dropped everything to drive across town to pick up a package THAT WOULDN'T BE AVAILABLE...like I have nothing else to do with my time. I'm irate. I could tell that the guy behind the counter was trying to be professional but it did not come naturally to him as I got the immediate impression - before he heard our story or what we were there for - that he would not help us at all. From there he was terribly rude. So...I still don't have the package and will have figure out another time to make the trip to pick up something that only I can sign for. I will do everything possible to avoid using Professional Expiditing in the future and would advise the same to anyone else.

I have used Professional Expediting for over 7 years and the quality and efficiency of their…read moreservice has far exceeded my expectations at every point. They are professional, efficient, willing to adapt to specific scheduling needs, able to make quick arrangements and keep deadlines. I have never been unsatisfied with their work or displeased with the level of care and consideration they have shown in the process. As the owner of a company that needs dependable and expedient delivery service multiple times a year, I can say without hesitation that we will be remaining customers of Professional Expediting!