Upper West Spa is a good experience, the ease of booking is rivaled only by the kindness and expertise of its staff. It's an excellent place for nails, waxing and the occasional facial. I have my favorites, ofc, but the recent bad weather kept some staff from getting to work. My appointment was kept, I received superior work as always and a new regard for everyone who works there. It's a real team of New Yorkers I am very happy to be their long time customer, (since Feline- long passed) It's clean, it's pleasant, it's next door to Vanguard Wine bar- meets so many needs! read more

After one of my favorite places changed management (and standards), I had been looking for a day spa-type of establishment. I am a frequent and loyal customer and therefore do not enter into these things randomly. Certainly, the quality must be there. One day, I needed to purchase several of my usual skin-care items. I did some research for my brands, and I decided to try Upper West Spa with the potential for a longer relationship also in mind. Their website was appealing-ish, and I wanted the opportunity to evaluate whether I would make this my wax, laser, what-have-you regular place. It might prove inappropriate for that, I reasoned, but how could they ruin a purchase experience ? I need the items anyway. I have nothing to lose. I was entirely mistaken. I arrived with two pre-paid VISA gift cards given me by my family - "pre-paid" means, just like cash (?). In what one might best identify as a kind of gobble-dy-gook, one of the individuals behind the register informed me that her "system" ONLY accommodated credit cards and that she would not accept pre-paid giftcards. Moreover, she said, the only other option was entering the cards manually "and well we just won't do that." The spa did not seem busy ... is it really too much trouble ... ? To build a relationship with a potentially regular customer ...? Now, at this point, I could have used my debit or credit cards. At it stood, I would have needed to pay around $100 beyond the gift cards anyway. But I was so annoyed by her demeanor - she obviously suspected something shady - that I was quite literally unable to imagine tossing any profits in their direction. I am also aware that businesses who exhibit extreme vigilance about being cheated are often cheating people themselves - suffice to say: No thanks. It was a very disappointing experience but also a learning one. I was not thrilled about the "feel" when I walked in, I thought the people in attendance were oddly watchful and unhelpful, but I gave them the full chance notwithstanding. Going forward, I will never consider Upper West Spa, not would I recommend them to anyone. And I don't need to. There are thousands of spas and shops in New York, and most of them carry my skin-care brands. read more

lovely all around SO relaxing facial my skin looks and feels like new thorough and smooth waxing staff lovely and very helpful read more

Marta was great for a facial, and Iwona for a massage. They do try to upsell Skinceuticals products and services (microdermabrasion, dermaplaning etc) which can cost $200+ more but are professional and not too pushy about it. Just wish they didn't do it when you're already in the room and relaxed because it can be a bit awkward. I also had a lot of mask residue in my hair / microdermabrasion sand in my ears ha after. Convenient to have in the neighborhood. read more

I've been going here for years. All massage therapist have been wonderful, especially Iwona.

Mariana is the best! Personable, professional and so knowledgeable! Always a pleasure to see her!

Magdalena is the best masseuse in the world! Friendly staff and sparkling clean facility. Easy to book. A perfect spa!

My mother in law recommended me that place and gifted me facial. I was lucky to be scheduled with Ewelina. She was very nice, helpful and professional. She helped me pick the perfect treatment for my skin ! I loved it and will definitely come back. read more

Marianne is excellent she really knows what she is doing. She is always pleasant and has a smile on her face. All the people working there are wonderful and sweet. The place is immaculate. read more

talented facial technician. welcoming environment. will go again. great location. many services. read more

Marta at Upper West Spa is absolutely amazing! I started seeing her monthly the year before my wedding and she completely transformed my skin. She picked out the best treatments for me to try each month leading up to the wedding and guided me to the perfect skincare routine. My skin has never looked better and I am getting asked what I'm doing often by friends and family! Couldn't recommend Marta any more to take care of your skin! read more

I have been coming regularly to this location for a year. I go for the facials and have been for one massage. Everytime I am always pleased. I have tried numerous ladies all with their own techniques so I reccomend you try a few to find you really like. I have had Joanna, Caroline, and Helen for my facials. I have had Mandy for my massage. I am going to focus on the facial expierence since I do this more regularly for this review. There is a hall with rooms on the side, each set up with low light that calms you immeditly. For a facial you just need to rap the towel and undress the top part. Out of all the ladies my favorite is Joanna but I also enjoy Caroline. Caroline is great for extractions and guides youthe whole way through your experience. She did massage but was shorter than when with Joanna or Helen. Joanna is a well balanced expierence. Helen does great on the massage but I just have personally preferred Joanna and Caroline. I typically go and go the red out facial as I have rocsea and it really does wonders. I have been upsold to try the grreen tea and gold which are both lovely but the results just aren't as good for my redness so I will be sticking to red out. I do wish they had a loyalty program which would incentive me to come a bit more. In general though its a lovely place. read more

Upper West Spa - Laser Hair Removal Near Me - New York, New York

Joanna clearly overextended herself with that expansion--quality care is a thing of the past. Marta Lucena and Helena, the original staff, act like they're doing you a favor by being nice, picking and choosing who deserves their attention. Overall, it's time to cut ties with this spa and find one that actually puts the customer first instead of just trying to cover its rent. read more

I love Upper West Spa. Great hours and the staff are knowledgeable and friendly. Overall great service.

It was a wonderful experience. First time facial for my daughter. Good advice for follow-up care was given. Very relaxing and enjoyable. Marta is fantastic. read more

Caroline gave me the best facial I have ever had! My skin is fresh, clean, and glowing. She gave excellent recommendations for my concerns, and products to add to my daily routine. I am so happy with my experience, and cannot wait to have another facial with Caroline again! read more

They are terrific A bit more money but worth it The pedicure was carefully done I will definitely return read more

Amazing massage with Megan, probably the best massage I've ever had. Facility was clean and staff was kind. Also felt very cared for when I got out of massage, there was water waiting for me and my massage therapist gave me some feedback and stretching tips. 10/10, will def return. read more

I enjoyed kind and generous treatment by Marta - thank you! This was my first visit and I will go back.

Didn't get what I came in for. No one even offered me products to buy. Seemed very rushed

Upper west spa is such a special secret hidden gem that I was hesitant to write this review....(I believe the kids call this "gatekeeping") It is by far the best of the best. Facials, laser, nails, every treatment is incredible and Joanna ( the owner ) is a master esthetician. She deserves the hype. The Staff are perfectionists; proving quality and integrity are not a lost art. Upper West Spa is the best. read more

It was clean, professional, friendly, quiet. They did an excellent job. Highly recommended. read more

Absolutely LOVE this spa! Everyone is professional, knowledgeable, kind and caring. They are all about the client. I LOVE Joanna who is the owner. I have trusted her with my skin for many years. I know that what she says goes. She is simply the best and a pleasure. Do not pass on this wonderful, gem of a find. read more

I love Upper West Spa, they are always courteous and friendly. Magdalena gave me a wonderful massage too!

As a customer for many years, I am surprised by the response to a recent problem I had recently. I felt very uncomfortable by the email I received and made me certainly want to find other places I can go in the future. The tone of the email, made me feel as though I was being scolded by their mistake or lack of communication. Meanwhile, I am recovering from surgery and feeling upset by a place that sells wellness was disappointing. read more

The service, care and professional expertise is the best I've found in Manhattan. Hands down! The environment is superb; clean, tranquil, relaxing. a perfect island of serenity available in a busy UWS world. I recommend it highly and count myself a loyal customer. Truly, AVN read more

Mariana was amazing. She was so knowledgeable and helpful. Definitely the best manicure I've had in Manhattan.

A neighborhood treasure. Maureen is absolutely wonderful and highly recommended!! I will be back as often as possible.

Joanna is absolutely amazing! She cares as much for your skin, likely more, than you. The facials are unbelievable. I leave feeling like a new person! The entire staff is lovely, kind and attentive. Thank you all so much! read more

Joanna was really great; and my face, which was irritated and breaking out, feels better. Felt like a really honest assessment of what my skin needed. Check-in was prompt and check-out was smooth. read more

The waxing by Caroline is beyond excellent and deserves more than five stars. She is super competent and careful as well as gracious. The only problem at this spa is calling to make an appointment. There seems to only be one line, and it is very difficult to get through and make an appointment. The only solution to this that I can see is that the spa get a second line. Leaving a message is not satisfactory because the receptionist does not call back, so then you have to call again and not get through. Please correct this phone problem, and thank you. read more

Really nice massages. Clean place, work with you on scheduling. Deep tissue massage is excellent. Also they are friendly and that goes a long way to keep customers! read more

Fabulous massage with Iwona. She is extremely competent and listened to me about what felt right and what was too much pre Lovely reception as well . Very clean. Massage was extremely helpful . I arrived too early yet I was graciously greeted . read more

Stopped in here today for the first time. Had an excellent deep tissue massage with Magdalena. The spa itself is very small and because of that a bit noisy, but the massage was so great I didn't mind. Would definitely come again. read more

Super location, super clean and wonderful staff. Marta is a true perfectionist!! Appreciate her knowledge and transparency when it comes to doing the right thing for my skin. Remember her from a previous location on the UWS. I will absolutely be back!! Thank you! read more

Lucyana made my skin glow. She introduced me to new products and patiently explained why those products would be good for me. She never pushed me to purchase but I DID and I am happy that I did. read more

Wonderful experience!! Deep tissue massage with Maureen and Essential facial with Caroline. Both were fantastic. Friendly staff, reasonable prices - I will be back. read more

Peaceful, lovely spot - Marianna was a joy! Very calming experience, highly recommended

Excellent service from the first call in making the appointment to the full experience of an excellent facial by Martha who does her magic with great precision in a very beautiful zen setting! read more

I first learned about the spa last year when coworkers gave me a gift card. Everyone is always very nice and courteous. Spa is small but nice and clean. Great services offered and skin care products. read more