I was recently perusing the Kenwood store and suddenly fell in love with a pair of shoes. Yes,…read moreladies, you know how it happens. All of a sudden you see a pair of shoes and you just have to have them. I tried to get several sales associates' attention to see if they had them in my size, yet no one seemed to want to help me (hence, docking one star). It may have just been my perception, but the sales associates seemed to be more interested in helping the older customers than me (my attire of yoga pants and a sweatshirt probably didn't exude money). If they were crazy busy, I'd understand- but that didn't seem to be the case. Finally, a younger, sweet employee said she could help me. I wish I remembered her full name, I just remember that it started with an H. Of course, they didn't have any shoes left in my size in the store. She searched online and the surrounding stores, with no luck. Saddened, I figured it just wasn't meant to be. This awesome sales associate then went above and beyond by calling corporate. She said they can search all stores in the country for my size. Cha-ching! A store in Virginia had the last pair in the country in my size. She was able to get them shipped to me free of charge- and allowed me to use my $20 off a purchase of $80 or more coupon! I left an incredibly satisfied customer. I've already worn my shoes twice :).

This store has egregious customer service. My wife has spend hundreds of dollars here. Today, we…read moretried to return her very first return item, and we were informed that the store couldn't accept it as we were beyond the return limit...by two days. The dress has not been worn nor tags removed. There was not even an offer for exchange. It was simply "I'm sorry" followed by blank stare. Was the store correct by policy, yes. Was the policy in the best interest of satisfying future returning customers, no. The good news is that there are so many good stores in Kenwood mall that we don't have to go far to make up for the removal of this store from our target shopping locations.

I love this Torrid location. I tend to buy things on torrid and ship them to the store to save on…read moreshipping fees and every time I've done so they've been so nice. The store is well kept, the staff helpful. They helped me with my bra fitting which I can't imagine is comfortable for them but they were so sweet and helpful. Busty ladies who hate underwire: they have the best wireless bras that work just as well as underwire.

A person said they would help me put me in a fitting room, then never came back. Big lack of…read moredresses and sizes. Nothing for a woman attending an event or wedding.

No notification they no longer offer CURBSIDE PICKUP…read more Very inconvenient for mothers with children! The elderly or anyone else that are unable to make it into the store. After contacting Corporate, I found out this is the ONLY store (kenwood town center) that Doesn't offer CURBSIDE pickup.

I actually came into the store to find some new outfits to purchase for the holiday coming up. I…read morewas really disappointed to see that I was in the store for more than five minutes and nobody has said anything to me. Everyone was just kind of talking in their little groups, not paying attention to the customers in the store. I actually watched several people walk in and not one person was ever addressed with even a hello or do you need help. I actually went to the employees and I said I wanted to make a comment. Simply put, I said that I was very turned off by their business for the fact that I had been in the store for so long and nobody had ever asked me for address to me anything. And all they could do was nod their head, and say nothing. How professional! Will be emailing corporate.

I went to Ann Taylor yesterday to find a suit. The store was fairly busy, so I kept to myself and…read moretried on a couple options quickly. When I went to check out, my mom had a question for the cashier (let's called her Pleasant because she was actually very nice) about some pants, so Pleasant started to help my mom and left her post at the cash register. Another associate, who I can only assume was some sort of manager cause everyone kept screaming her name (Lexi), came to check me out while my mom and Pleasant were running around the store. Lexi rang up my suit jacket and I asked why the 40% discount advertised all over the store hadn't been applied. She told me the discount didn't apply to suiting. Ok, no big deal, I've worked in retail I know there are limitations to sales. Anyway, Pleasant came back to help finish ringing me out cause Lexi "[couldn't] handle doing the register". Pleasant then proceeded to take 40% off my suit, so I questioned if that was right cause Lexi had just told me no (I was trying to correct Pleasant's error without being a b***h about it- I'm the type of person to always bring up discrepancies even when they are not in my favor). Pleasant calls Lexi over to clarify the discount at which point Lexi turns to me and says in the sassiest way possible "I JUST told you the discount doesn't apply to suiting." I think i was in shock from the amount of sass I just witnessed cause then a flurry of 3 associates somehow decided to allow me to have the 40% discount anyway (I'm still confused about that cause in my mind I was just trying to tell Pleasant that the discount shouldn't apply to my suit). I guess I'm appreciative that all the confusion just saved me 40% on a suit that shouldn't have been discounted, but I can't get over the way Lexi spoke to me when I was only trying to help save Pleasant's butt. Pleasant apologized like 80 times for which I thanked her cause she was extremely nice and helpful throughout the entire process. I don't know if Lexi is always like that, or if I caught her in a particularly lovely moment, but not every customer is out to scam retailers. I've worked plenty of retail jobs and know exactly how stressful it can get, but I have also never, ever been spoken to by someone like that, especially when I was spending over $200 in their store.

Super cute permanent jewelry! They are so friendly and the jewelry is really high quality! Would…read moredefinitely recommend!!

Last weekend my cousin and I made reservations at the newest nail salon and bar in the kenwood…read morearea. The first that made this a must visit is that it is another black owned business in Cincinnati. We walked in and we were warmly greeted by all of the staff! Since the opening was just the week prior they were still unloading products but none the less they were ready to service us. I received a regular pedicure and my cousin received the jelly pedicure. The ambiance was cute, feminine and classy. The decor was super cute as well! In addition, they have a full service bar/lounge. And the music was a nice mix of current hits and throwbacks. The only things I could say that need improvement is having a service list posted or on hand that the techs can give to customers. If i has known there was a jelly pedicure option I would have gotten it. In addition, during my pedicure the water started to get cold just because they don't have bowls that have massage jets to keep the water circulating. Other than that no complaints! The techs are all nice and they take their time unlike other nail salons where they rush you out. I will be returning for sure!

Michael provided excellent customer service. Great advice, recommendations and assistance with…read moretailoring. A real pro!

Respectable customer service, zero selection for shorter and slim men. It was a disappointing…read moreexperience because I like their styles vs other suit outfitters. I hope they fix this in the future.

This is a smaller Kohl's than you'll find elsewhere…read more Although I'm not a regular Kohl's shopper and have rarely stepped inside one. This is where I do some of my Amazon returns and for that they serve their purpose. But they are so slow moving. Even though there has never been more than a couple of people in the whole store when I've been there. I can walk back to the back of the store to do an Amazon return, wait in line for a ridiculous amount of time and then as I'm leaving see the same 2 people waiting in the check out line that was there when I walked in. The rest of the store is lacking. The selection of clothing, shoes and purses that I've checked out were not worth more than a cursory look. The 3 stars is because it is a convenience to be able to do Amazon returns a few blocks from home.

Wow the only word to describe this location is sparse. From the outside it looks like a normal…read moreKohls, but inside it is extremely outdated with very little selection of items in all departments. Ive been to various locations and this just doesnt even look like a Kohls. I had an expiring reward and was in the area so decided to check it out, but did not find anything and I do not think I would come back to this location. It actually even seems to have a musty smell (older building?).

I come here mainly to shop for my husband or if I need casual jeans. I think their prices are…read morealittle high. Quality of clothing is okay.

Great store with fantastic customer service. Clothing is true to size unlike Hollister and prices…read moreare good because everything is always on sale!

store is small and the sales staff is so unfriendly. I have been in so many times and have not been…read morespoken to. I went in on Saturday 11/4 at 6:00 pm. walked around store. was in there for 10 minutes and the lady at counter never said 1 word to me. 2 weeks ago I was there for 30 minutes. tried on tons of things. in and out of dressing room. no one helped me, asked if I needed anything. I bought a few items but no thanks to the terrible staff here.

As a teacher, I need clothes that are washable and kid-friendly. Loft fits the bill nicely! The…read moreworkers there are friendly and helpful, and they are often having sales! I'm on the shorter side, so the petite section is great! I love their shorts and tanks, as well as their summer skirts and dresses. It can be tricky to find a parking spot, but just keep looking and someone is usually leaving. What I appreciate especially is that they are even cheery when you are returning something that you bought on-line. THAT is rare!

The most amazing customer service during the super busy HOCO season! It was greatly appreciated!read more

Brandi, store manager, as well as other employees were above and beyond helpful and courteous. Gave…read moreextra time to help with picking out dresses and very personalized and quick attention. Very friendly and helpful, as well as courteous.