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    Windsor

    3.7 (9 reviews)
    Closed 11:00 am - 8:00 pm
    Updated 3 weeks ago

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    2 years ago

    The most amazing customer service during the super busy HOCO season! It was greatly appreciated!

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    4 years ago

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    Ask the Community - Windsor

    David's Bridal

    David's Bridal

    3.1
    (65 reviews)
    0.4 mi
    $$$

    I made an appointment online and the process was super simple. I showed up a little bit early with…read moremy mom and as we waited we were directed to look around at the dresses on the rack while my consultant was finishing up the previous appointment. After looking online there was really only one dress that I wanted to try on but there ended up being several other dresses that caught my eye as we looked around so I tried those too. Although I wasn't completely sold on any dress at David's Bridal and I didn't end up purchasing anything, I'm giving the store 5 stars simply because of the size inclusivity of the available dresses and how amazing my consultant was. I needed a size 18 dress to accommodate my hips and I was able to try on every single dress I wanted in that size because they had that and larger sizes in stock. It was Amazing!! My consultant was also so patient and helpful getting me in and out of all of the dresses and even recommending things for me. This was her first week working there and she seemed like a pro. I probably won't end up buying my dress from here but for my first time trying on wedding dresses the entire experience from start to finish was a dream. Highly recommend coming here as an option in your wedding dress hunt.

    Beware of any online purchases that you hope to exchange or return at the box stores, it's not as…read moreeasy as they act like it is on the website! I bought six mother of the bride dresses and none of them worked for me. I called David's bridal before I ordered them online to confirm that I could return them to the store as it is stated on the website. When I got to the store, it was evident that the box stores are "separate" from the online David's bridal and they do not appreciate returning online purchases at their store. Because of a glitch on David's bridal side and after more than an hour in the store waiting, only five of the six dresses I was returning were showing up to be returnable. After being told, I was on my own and had to call the general 1-800 number to try to figure out what happened to the sixth dress, I was finally given a UPS return label a week later from the online David's bridal just to find out that they charged me $15 to return the dress that I had in person at the store a week earlier to return! I did not find the customer service to be helpful or friendly. I would never shop at David's bridal if it was the last bridal store left in the United States!

    Photos
    David's Bridal
    Saying yes to the dress :)
    Saying yes to the dress :)
    This store has lots of dresses! And the people working here are very nice and friendly

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    This store has lots of dresses! And the people working here are very nice and friendly
    The Queen's Lace

    The Queen's Lace

    4.1
    (13 reviews)
    4.0 mi

    I had a wonderful experience shopping for a Mother of the Groom dress at Queen's Lace. I cannot say…read moreenough positive things about this boutique and its amazing staff. Their selection of elegant dresses is outstanding, with so many beautiful options that it was easy to find the perfect dress for such a special occasion. What truly sets this boutique apart is the staff. They were warm, welcoming, and incredibly helpful throughout the entire process. They made the experience feel less like shopping and more like a fun and memorable day out. If you are looking for exceptional service and a stunning dress selection, I highly recommend Queen's Lace!

    Maybe it's my own ignorance thinking a $500 budget for a MOG dress was plenty, but when I arrived…read moreand informed them of my budget, and I was made to feel small. My sales associate informed me that all of their dresses were on average $1,000 or higher. Disclaimer: when I made the apt online I noted my budget was $500, no one ever reached out and informed me this was not appropriate for this store. I was given an incredibly small portion of the "discount" and damaged rack of dresses to try. When I finally found pale blue-green dress that could work (It was $200 and heavily pilled and frayed in the seems). I took a photo and sent it to some friends and my husband. They all said it looked white with blue floral application. I'm the MOG, I can't wear anything remotely white (or photographs white) to this or any wedding. When I told them the feedback and that I couldn't get this dress, they started to pressure me pretty hard. I had my Mom and Aunt with me, they were pressuring to, because they knew that was the last dress that was in budget and could work. I finally had to very firmly say "I can't". I was pretty upset I was being encouraged/pressured to settle on a damaged dress that "could work" (not the feeling I was going for), because it was the last one in my budget. After that, I just got dressed and just left. I left feeling upset, small, and overall embarrassed. Went to David's Bridal right after, had amazing service, tried on so many dresses, and picked one that was half of my $500 budget! Helpful Hint: if someone makes an appt at your store, notates their budget, and if it's not realistic, please notify them. Also, there are no prices online to even gauge what caliber of price and product you have in the store. Even your "Tips" section doesn't elude to $500 being a small budget being it's considered a bridal boutique. "Bridal salons and boutique stores can range from $300-$2,000"-directly from your website. --maybe put a statement the average cost of dresses in your shop (that's not on the damages discount rack).

    Photos
    Beautiful mom showing off her perfect dress.
    Beautiful mom showing off her perfect dress.
    The perfect dress for a perfect mom.
    The perfect dress for a perfect mom.
    A happy mom and her guests who helped her find the perfect dress!

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    A happy mom and her guests who helped her find the perfect dress!
    Kotsovos Bridal Furs & Fine Apparel

    Kotsovos Bridal Furs & Fine Apparel

    2.4
    (52 reviews)
    2.2 mi
    $$$

    I previously lived in OH and have stored my Blackgama coat at Kotsovos for years. In recent years,…read moreI have had to request my storage invoice repeatedly. 2026 has been no different except that after calling repeatedly, texting and emailing (Feb - present) and still have not received my annual invoice. During one occasion, it seemed like the location of my coat was in question. Does anyone out there have a fur coat stored at Kotsovos? If so, have you had any problems with communications, invoicing and/or picking up your coat or at least verifying it is there?

    At first find it frustrating that people on here say they tried to rush them into a sale is that…read morenot what a business is supposed to do they're there to make money not to allow you to play dress up unfortunately in the formal wear industry people tend to want to go and play and that's just not what businesses are for. Now for my experience. I'm a plus size person well into the plus size range the selection was limited but the dresses were quality I'm not disappointed in the trip I found a dress my first visit to Kosovo I'm not disappointed in the trip I found a dress my first visit I was expecting the same on my second trip but I also was looking for more of a specific type of dress as well they did not have it I found one that was two signs and smaller than what I needed and they couldn't order it in my size it was unfortunate and disappointing but the staff was still kind and the selection was still wonderful it's not the stores fault I can't fit the gown all together I think my experience was great and I would continue to go there to look for girls for my upcoming events as I love to dress up but I do buy I'm not just playing

    Photos
    Kotsovos Bridal Furs & Fine Apparel
    Front Desk
    Front Desk
    Second Floor, Outerwear and Formal/Mother of The Bride

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    Second Floor, Outerwear and Formal/Mother of The Bride
    Alterations While U Wait

    Alterations While U Wait

    4.0
    (49 reviews)
    6.5 mi

    Two of us went there. I had two pair of pants to be hemed and they were fine. My wife had two pair…read moreof pants and was told by the greeter/cashier, "Why did you wait until the last minute to bring them in," She had just bought the the day before, did not need them for three days and there business ' name is "Alterations While You Wait." No need for that admonition from the cashier. A simple, "It is Prom time, we are backed up terribly and are unable to meet your deadline," would have been acceptable. I may return, but my wife took her pants back to the store and will wait 7-10 days and save $70.00 on alteration fees, and receive outstanding customer service.

    Interesting . My pants( Taper and hem, removal of zippers) were dropped off on july 7 . It is now…read moreSept 9. They never call you and no one seems to know what's going on in that shop . I went in a week after I dropped them off and he said" Oh I haven't reached them yet. " Oh I said very patiently , You said they would be done in a week ."No word for another week , went in as usual and met with a cat and mouse game . I'm patient and I wasn't demanding like it seemed everyone else needed a prom dress etc . Totally unprofessional .Like Everyone of us is a paying customer and we all have a number 1,2,3 . Address us accordingly in order .But last week I went in and asked for my jeans ,they couldn't find them , Said they were under a pile of forgotten clothes ( Maybe that's why it's sept) . And said maybe I just should spank him in front of customers .!!!For 1)unprofessional , 2) never again and word of mouth is a mFR , and 3 ) flirting with a customer in front of other clients , and 4 ) Don't work with a project which is clearly out of your scope of practice . Do wedding dresses only . I rate negative 500.

    Photos
    Before: lining coming apart at the seams
    Before: lining coming apart at the seams
    AFTER: It's not a permanent fix, but it's an affordable temporary fix
    AFTER: It's not a permanent fix, but it's an affordable temporary fix
    Alterations While U Wait

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    Windsor - womenscloth - Updated August 2026

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