Had the best experience ! My daughter knows what she wants and was very nervous about finding her wedding dress , but Tia was amazing !!! Highly recommend !!!! read more

My consultant was absolutely amazing and I picked a beautiful dress that I absolutely fell in love with (first photo). 6 months later I go to get my dress and I told them the color wasn't right. I swore I picked an ivory underline but they kept telling me I didn't. I asked to see the notes and the guy up front was extremely rude. He insisted that they don't keep notes since I paid for my dress in full the day I picked it. I am so disappointed with the dress I picked up (second photo). I have been absolutely crushed over it. I feel like I got the cheap version of what I wanted. read more

Bridal & Formal - Bridal Near Me - Cincinnati, Ohio

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Cannot recommend Bridal & Formal enough, specifically working with Molly! Their selection is extensive, I came in thinking one kind of dress and left with a completely different style - absolutely in love with it! Molly respected my budget, had amazing insights, and was so kind, helpful and patient. Great experience all around! read more

I did not expect to write a review, but the contrast was so unbelievable! My granddaughter is looking for a dress for a wedding summer of 2026. WE went to a small boutique shop first. Maybe had 60 dresses. They just were pulling dresses hoping to get a yes. It was nice to have the place to ourselves, but nothing was a wow. We had lunch and then the last appointment for Sandra. There were thousands of dresses and she must have known every single one. She was knowledgeable on what could be altered and what could not. She knew where embellishment were, and veils. She commanded her room and probably tried on 20 dresses in the time she tried on 6 at the first stop. I have been in retail all my life so I recognize a sales person who wants her client to be the star. I cannot give Sandra enough compliments. I certainly plan to go there for my grandma dress! Bonita Williams Goldberg read more

Bobbi made my daughters dress shopping experience the best one she's had! The whole family had a blast with her! So polite, friendly, and outgoing! The very first dress she tried on there, she loved everything about it! The price was affordable for everyone no matter the budget you had in mind. I would recommend this place to anyone even if we had to drive a good distance for it!:) read more

I lucked out with getting Bobbi as my consultant - she was incredibly kind, fun, patient, & knowledgeable! Overall, I had a really good experience! I appreciated the fact that the dressing room is right there where you show your party the dresses, so I didn't have to walk through the shop & around other patrons, like I did at other places. It made the whole experience feel much more intimate & personal. read more

We stopped by here on a Tuesday at 11AM to try on dresses. My mother made the appointment since I was flying in from out of town. We arrived and they said they didn't have a record of our appointment, but luckily it was dead enough we were able to get in anyway. They have a very extensive selection of dresses which is nice! Not only do they have a lot of dresses, but they have a lot of different styles as well. Once you tell them your price range they steer you to the correct aisles. Honestly I think I enjoyed Bridal & Formal so much because of our Sales Consultant Reagan Karwish. She was extremely helpful and friendly! I told her what I liked and didn't like and she listened. I tried on a bunch of dresses and I really appreciated her patience. Our appointment ended up running 30 minutes over but she took her time and didn't rush us out. I ended up coming back here the next day to try on the two dresses I was between, called ahead, and she had them pulled when we showed up. I ended up buying my dress that day! I would highly recommend Bridal & Formal and I'd especially recommend Reagan Karwish :) read more

I cannot recommend Bridal and Formal enough! They were beyond sweet and went above and beyond to help me find my perfect dress as a bride who already purchased two dresses prior to this experience, this was by far the most professional. They welcomed me with open arms and treated me like a queen! read more

Bridal & Formal - Bridal and Formal photo spot - Bridal Near Me - Cincinnati, Ohio

This was my first and last dress stop! Jean was incredibly helpful in figuring out the best wedding dress style for my body type. I searched other places, but came back to work with Jean and found my wedding dress! Very easy and helpful to work with. Recommended from my friends and I would recommend to you! read more

Sandra is incredible!! I am the third bride in my family to work with her, and you better believe I'd recommend anyone request her. :) She makes your appointment fun and is such an intentional listener. I was concerned about my budget, and she made sure to pick a dress that was well within what I could afford. I found my dress within an hour of being at Bridal and Formal and felt confident that it was the one for me! The entire staff is amazing!! read more

Everyone at Bridal and Formal was so welcoming to myself and everyone I brought. Sam especially was exceptional and made my experience trying on wedding dresses amazing!! I could not recommend Sam enough to anyone else going to Bridal and Formal. She was so sweet, professional, and could tell right away want I liked and didn't like about a dress. She took what I liked from a variety of dresses and found my dream dress for me!! I cannot wait to wear my dress on the big day! read more

All I have to say is "WOW!" What an amazing experience. Sally was my consultant and she was fantastic. She knew that I had some physical limitations and immediately moved my party closer to the changing areas. She made the dress experience so easy, but most importantly stress free. She treated me like family. Thank you for the great experience. read more

Bridal & Formal - Bridal Near Me - Cincinnati, Ohio

I visited B&F twice and ended up buying my wedding dress and veil here at the end of 2020. By far my best wedding dress shopping experience between the four stores I went to! Bobbi was especially an amazing consultant. She kept me feeling like a rockstar, was ready and quick to pull the 10 dresses I came in wanting to try on without any complaint and really got a feel for my style. Of course my top two favorites (including the dress I bought) were ones I'd never seen before and were picked out by Bobbi and one of the managers. I'm beyond excited to pick up my dress and am grateful for the experience I had--would recommend to anyone! read more

My appointment was nearly 4 months ago and although I didn't review my experience immediately. My consultant, Jen, left a memorable impression upon me. I'm so thankful I traveled from California to try on some of my favorite Randy Fenoli dresses. Jen welcomed us (myself and my hula sister bestie) and made us feel comfortable. Immediately I loved her enthusiasm and smile. She made me feel comfortable as if we were old friends. Prior to our arrival she had ALL of my favorites that I had previously emailed about ready for me to try on. Although I loved them all I fell in love with "Ava" and had absolutely no regrets. Jen, I can't thank you enough for making my experience stress free and fun! I hope you enjoy the pics :-) read more

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I had the BEST experience at bridal and formal with Lacrecia, she went above and beyond to help make our experience 5 star! She has years and years of experience & without her energy and dedication, I think I would still be looking for a dress! read more

After going through the Yelp reviews more closely, I now have such regrets for not paying closer attention. Full disclosure, your experience is 100% going to depend on your expectations of the dress shopping experience. I can understand why some people may like how they do things, but I absolutely am not one of them. This is going to be lengthy, but I think it's worth reading so you can go in with the right expectations to determine if this will be the right store for you. If it is, great. Good luck. Truly. Because I'm short on characters, here's the short version. I really wish I could tell the whole story but this is really what it amounted to: - Mad house. Beyond overwhelming. - Defensive and rude about other stores (at least one or two of the employees were. I won't blanket their entire staff as being this way. - No one helps you until after you walk around and pull dresses for yourself (no one offers, at least in our experience, to pull for you). It's honestly a miracle I didn't walk out after being there less than 5 minutes. I truly considered it. Even after telling our guy this was overwhelming, he basically just awkwardly shrugged and walked away to help someone else. - Along these same lines, if you come in to try on very specific dresses, good luck trying to find them. Imagine like 10-15 brides and their 4-5 guests ALL pulling dresses at the same time! Because I had gone somewhere before this stop, I didn't need to try a variety of styles. I only wanted to try a few specific dresses. To their credit, the staff tried to find them but did not succeed. - The sales reps (or at least the one we worked with) are very focused on making a sale, not on making sure you love what you have on. "I think this is the one!" "No. I'm literally telling you all the reasons why it isn't and you are coming up with no new ideas for other dresses to try based on this feedback" (That's how it's going down in my head- not a real conversation. I'm not THAT mean). - While the girl we had was very, very sweet, she seemed in over her head and like she didn't necessarily have the knowledge to be doing what she was doing, yet (I'm really trying to give her the benefit of the doubt). Meaning, it didn't feel like she had a good understanding of dress features, the inventory they had, etc. - The samples are TRASHED. They're torn, missing buttons, etc. - Dressing rooms are TINY and no privacy when coming out to show friends/family - For a shop that has such a large selection and therefore holds the exclusive rights to carry so many great designers, I feel their store and the experience is run like a discount/second hand shop. - Rumor has it it's a very different experience if you have a bigger budget. What's mind blowing to me is the area I was looking had dresses that went up to $4-5k. I know dresses can sky rocket from there, but if I'm spending thousands of dollars on a dress, shouldn't I also be getting that same level of service? In conclusion, if the idea of hunting through thousands of dresses with your family and friends is appealing to you, then you are likely going to have a VERY different experience and you may end up loving it! And that's WONDERFUL! If you're like me, and you've done your research, you know what you want to try and you want to trust your consultant to know their inventory and help steer you in the right direction when your ideas aren't quite working, this is NOT the experience for you. The only reason I gave this store two stars instead of one is because: 1) they do have an insane selection (which is actually frustrating that they have an exclusive hold on all of these designers but yet offer, in my opinion, a less than desirable shopping experience. You're basically stuck if you have something you REALLY want to try- which was my case) and 2) I have to give the store manager credit for honestly trying to make it better. The problem is she is one person trying to be there for everyone. If she could have been my person the whole time, while I would have preferred the experience at the other store, I would have appreciated and respected her knowledge and expertise and above all else- HER COMMUNICATION about why they do things the way they do. I just think for the money you're going to spend, you can find another boutique that is going to offer you a more top notch experience. And d**n it. You're the bride. You deserve it! ;) read more

My experience at bridal and formal was so lovely! I highly recommend! I believe my saleswoman was Evy but she was incredible. They showed me only dresses based on what I love and what I could afford. It is a beautiful space to enjoy a beautiful and fun experience with the most important people to you! read more

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My BFF is getting married in a year, so she had a consultation to "just look at dresses but not buy anything." She had an appointment for Sunday at noon when they open and she brought 8 of us along with her. We were quickly checked in and taken to a back room with our assigned associate and she was wonderful! She explained the process to us and had us each pick out one dress for the bride to try on. She was patient and made sure to get all the details of what the bride wanted. This is when it turns into a madhouse. You join all the other brides and their parties in a wide room full of dresses. The selection is top notch, options for so many price points and styles! We did not have a high budget at all, like a grand or less. Yet, we were accommodates nicely. A couple hours later, she said YES to the dress. It was the dress that the consultant picked out so clearly she knows what she's doing. They were even able to come down 20% on the dress price which was wonderful. Up front they have discounted dresses that were pretty cheap! The model dresses were pretty beat up and torn which is a downfall. I also wish there was an option to bring in wine or champagne while the bride is trying on dresses. I could understand not wanting a bunch of drunk bridesmaids around but I think one bottle of wine per party should be acceptable. In the back, it's not a private setting. You're with 2-3 other brides and their parties. Sometime more exclusive would be wonderful but it was a fun time and my "complaints" are trivial compared to the excellent service from our consultant and the happiness of our bride from her perfect dress! read more

Don't let the small storefront fool ya. Once inside, this bridal shop is vast, with a wide selection of dresses and ample areas for gals to strut out in potential looks and their loved ones to ooh and ahh at how they look. I traveled to Bridal & Formal to help my sister-in-law pick out a dress for her wedding. And different from what I experienced when I bought my own wedding dress, the first step was to let our entire party loose on the racks and racks of dresses to pull out dresses we thought she would look great in (with some input from the bride of course). We transferred our finds to another rack, as directed by our clerk, and the process took a relatively short amount of time. This is largely due to the fact that Bridal & Formal had such a wide variety of dresses. Lacey, sexy, traditional, ballgown, conservative, a-line, mermaid, bright white, off white, short, long -- you can find it here. The racks were also organized by designer, and our clerk showed us to the racks that would likely fit within the sis-in-law's budget -- another plus. One word of warning, though: With several bridal parties surveying the dresses at once, the dress room can feel claustrophobic after a bit. The aisles aren't very wide, especially considering you can have two people, back to back, flipping through dresses. So go into this with a bit a patience and several deep breaths. The clerk then brought the bride back to start trying on dresses, and we were brought to a separate viewing area, with chairs, bottles of water and a pedestal in front of a large mirror. There were a handful of other pedestal areas in the same room. And then the bride came out in the dresses. The first several were good but not *it.* Our clerk eagerly accepted everyone's feedback but would ask the bride first for her thoughts -- loved that. And in the end, we found *the dress.* I won't describe it, just in case the groom reads this, but suffice it to say my sister-in-law glowed when she looked at herself in it, and it fits her and the wedding perfectly. *Cue the happy tears.* Bridal & Formal worked with the bride on the price of the dress, and our clerk even gave us some ideas of how to make alterations to the dress for cheaper than expected. She made the experience great for my sister and for the rest of us. This shop also has a wide variety of bridesmaid, flower girl and mother of the bride dresses. Some of these dresses, which were samples, looked a bit rough on the rack, like they had been tried on a few too many times. The edges of the fabric frayed and in some cases had rips in it. But the final dresses wouldn't look like this, and they offer a discount if more members of the bridal party shop there. I'm so excited to see my sister in her beautiful dress, and I consider it lucky that we traveled here and found it. read more

My friend had an appointment to try dresses on her for her wedding. Chrystal was her consultant and showed my friend no interest. She didn't clip her dresses or ensure they fit appropriately. She didn't help my friend into the dresses and she was often struggling to get the dresses zipped/unzipped. She provided no feedback on dresses and seemed annoyed when my friend didn't like certain dresses. read more

Terrible experience! I had an appointment scheduled for the following weekend but decided to stop in on a Tuesday afternoon. Three employees were standing behind the desk and they greeted me when I walked in. The male associate asked about my wedding and showed me around the store. He let me know to check out the dresses and let them know if I would like to try anything on. After searching throughout the entire store not one employee came to check on me, including the person who said he would help me as there was one small group in the store trying dresses on. I walked to look at the newest arrivals near the entrance of the store and desk as there were two employees standing there talking. Not once did an employee approach me to see how I was doing, needed help or wanted to try on dresses. I walked through to check the dresses I wanted to try on to see if it was even worth it asking for help. I decided it was not and walked past the desk as one employee made eye contact. While walking past they did not say a word to me as I exited the store. I was shocked at such terrible customer service for a bridal store that obviously was not busy. I would have understood if I did not have an appointment and it was very busy. I was very disappointed as this is a beautiful store, great layout and beautiful selections by style and price point. Unfortunately, I will not be returning due to this negative experience. I had been to two store in the past week which provided amazing customer service even when they were very busy with appointments and walk ins. I hope this does not continue as this is a terrible experience for brides trying to find their wedding gown for their wedding day. read more

I was so disappointed with my appointment at Bridal & Formal. I came in so excited about trying on wedding dresses and the second I walked in I felt like I was already bothering them. My consultant completely rushed me and did not listen to what I was looking for. She took me in the back room and made me carry all of the dresses to the dressing room which I found very unprofessional. Then she kept disappearing to fix her hair and would leave me in the fitting room. When I didn't end up buying a dress she made me feel horrible and didn't even bother to say goodbye to us. Would not recommend coming here! read more

I had just had the appointment where I found what I thought was my dress. I worked with Kathleen and she really helped me make my final decision. I would 100% work with her again. The store has a huge selection. If you don't know where to start this would be a great store to start at. read more

I went here because Bridal & Formal was one of the few stores that carried Willowby by Watters dresses, but ended up having a pretty unfortunate experience. We walked in and were immediately overwhelmed with the amount of people there, but our attendant quickly met us and let us to the dresses. She seemed very personable and everything was going great, until I started trying on dresses. As other reviews state, there is no privacy. You either change in a larger room behind flimsy dividers, or in back dressing rooms that have transparent curtains. This did not help me feel comfortable. Slowly, I started to feel more uncomfortable about the attendants being only concerned about making a sale. My attendant was super pushy, and kept saying things like "oh, you don't like that", or "that's not your style". Uhh, you just met me 20 minutes ago. At one point she questioned me about where else I was shopping for dresses and told me I wouldn't like any of their selection. It came off as petty and an immature way to try and get a sale. My maid of honor was taking notes, and when our attendant noticed, she told her she wasn't allowed. She promised they would do all that for me (which they didn't) and all of my information would be available online (it's not). I thought this was sketchy, so I mouthed to her to keep going. Thank God I did, or else I would have no information on the dresses I liked. I'm an indecisive shopper, and finally I put my foot down and said I wasn't prepared to make a decision on the spot, you could tell they immediately lost motivation to help at all. The attendant then implied that I took up too much of her time and rushed off. On our way out, we noticed a completely separate dressing area that was very obviously for brides on a bigger budget. When I tried on dresses, they put me in this awfully-lit and old room with a ton of other parties, and I think they started upgrading me to prettier lighting and rooms when they thought I was going to buy something. Walking past that separate area, I couldn't help feel like a lower-tier customer. That was the last straw; a bride should NEVER be made to feel that way. I contacted another bridal shop in the area, and luckily they have the gown I was leaning towards (AND at a better price). I can't wait to shop at a store that makes me feel valued and comfortable. I sincerely home B&F changes the way they treat their customers. read more

Jen Galligan was phenomenal. She was so professional and kind. She had great enthusiasm and knew exactly what worked. She was patient and made my wedding dress experience one to remember. read more

I had a horrible experience with this salon. My consultant not only manhandled me but was always 20 feet in front of me, never gave me time to make a decision, gave me a black bruise on my back, and was very arrogant and condescending. I am a national director for a nonprofit, so was so disconcerted by the car salesman techniques and rude. Arrogant customer service that even though I had a top dress there I would never give them my money. Apparently the consultant, Leticia, is there highest sales person so she is allowed to be horrible to customers. Never going back and never recommending this salon to anyone in my network. We have video of her throwing and dragging dresses too. read more

They gave me a good deal on a dress. I told them what I wanted and they met my needs and even took $$ off without me even asking.

It pains me to write this review because I've been purchasing dresses for my daughter's events from here for the past 4 years. We purchased a dress for senior prom. We were quoted about 500 for the dress. I told my daughter that was a bit much. The sales person chimed in and said she could offer a discount. We still ended up paying almost 400 for the dress. When my daughter put it on the day of Prom the beading began to come off of it. The little strings that attached the beading were literally coming off as she moved. She did try it on and this was not an issue until she began moving around more in the dress. I contacted the store and informed them of what occurred and also sent pictures. Stacy basically said it's not their problem once the dress leaves the store. I trusted this store and purchased from it based on past experience. This was a defective dress that they have not been willing to assist me with. They even went on to suggest the discount was given because of its condition which was not disclosed to us at all. read more

Bridal & Formal - Bridal Near Me - Cincinnati, Ohio

Had an absolutely amazing time trying on dresses today! My mom and sister came with me. We were told since it was a Thursday we would not need an appointment but opted to make one for 11am (opening) anyway. I definitely recommend making an appointment after seeing how busy the store can get even for a Thursday. Bobbi was my consultant, she was absolutely adorable and pulled the dress I ended up choosing which was also one of the first to be tried on. She took note of the venue, the reception, what I wanted in a dress and style. She was Spot On AND the dress was on sale (floor model) The reason I am giving them 4 stars instead of 5 is because upon checking out we did not want to include all of the accessories (veil, belt, earrings etc) in the sale at that moment, only the dress. The cashier seemed annoyed about "having to delete all of the other items from the sale" which she was not even involved with. After spending over $2,000 on a dress spending another $1,000 on accessories was just not something I was ready for yet, although we will likely be returning to purchase the rest of the items the cashier definitely dropped the ball. read more

If you don't 100% want to buy a dress here, please proceed with caution. Although there were an enormous amount of dresses to choose from, and you will certainly find one you love, it was a lot to take in, and brides were running every which direction pulling and trying on dresses. My consultant laid on the selling thick and I felt enormous pressure to buy a dress I liked without being ready. Thank goodness my future mother in law stepped in and walked us out before I made a decision I didn't want to make. If you don't handle sales pressure well or are overwhelmed easily, this isn't the place for you. read more

Bridal & Formal may be the right place for some brides, but it felt like an impersonal factory to me after two very positive wedding dress appointments at other stores. The store itself is nice and the consultants are friendly, but it was made abundantly clear to me that they were desperate to make a sale despite not finding a dress that I liked. Throughout my appointment, I had three different consultants all pulling dresses. On two different occasions, they brought back dresses I had already tried on earlier in the appointment and had already forgotten that I'd tried them on. Truly, what knocks this store down from 3 stars to 2 stars is how rude the manager was about other stores I had visited, even insisting that they had the dress I loved at my first appointment when they very clearly did not. I can understand that stores in the bridal district have steep competition, but I didn't appreciate her cattiness about other stores. read more

I would NEVER recommend this bridal shop to anyone. The experience I had here last weekend with my friend (the bride) and her maid of honor was absolutely horrible and unexpected. To start off, her appointment was near the end of the day and even though we arrived at the store and checked in 40 minutes early, no one called her until 4:00pm and the store closes at 5:00pm. The first man we saw was friendly and showed us how the pricing works and which dresses we could find where. And then he proceeded to call my friend's maid of honor "Mom". First of all, the maid of honor and the bride are only 8 years apart. She certainly does not look like Mom. And secondly it is never appropriate to assume someone is Mom or Grandma and call them such. So we started out on a bad note (although we found it a hilarious way to show unprofessionalism) and the experience only continued to get worse! When the bridal consultant finally showed up, she set up the bride in the dressing area and brought in the dresses she had picked out. She had 8 or 9 dresses to try. After helping her try on a few, the woman asked us bridesmaids if we would like a job to do. Um, no? She said she would have to go help another costumer. So we helped the bride into one dress before a young girl came over and introduced herself as a "helper". She did not know anything about the dresses and to every question the bride asked her she replied "um, I don't know, I think so." I am not sure this girl actually works at the store. At one point I heard her call another older employee "Mom". Either she was helping mom at work, or this place has a really unprofessional habit of calling everyone Mom. Back to the dresses, twice during the process the assistant put a dress on the bride that she had already tried on. It was very unorganized. This place has too many dresses for them to keep track of, and it SHOWS. They failed to bring out at least one dress that we were told they had. They couldn't find it in the store. We were also astounded at the employees' attire. I can't even find words to explain the way everyone was dressed except for inappropriately. Some girls had dresses that were way too short for a work setting. Others looked like they'd pieced together their outfits from both different decades and different styles. There's nothing wrong with that for going out on the town with your friends, but I was very surprised at the outfits these women wore to work in a professional setting. read more

Bridal country: where no Paige has gone before. There is a first time for everything, and I was willing to venture to the Reading Bridal District as Kara C.'s bridesmaid. Our group arrived at Bridal & Formal on a Saturday afternoon. The store was huge, with a section for bridal gowns, a section for shoes and hair accessories, and a section for wedding party gowns. Flower girl, mother of the bride, bridesmaids; they've got it all covered. While the store itself was massive, there were a gaggle of brides and their friends trying on gowns while we were there. I had a hard time finding Kara, but once we congregated, things went smoother than silk. A saleswoman was assigned to help our group, which was fantastic. She helped pull dress styles in the color that Kara wanted. The clerk even pulled out a swatch book to make sure we were getting the brightest of lime greens for our dresses. "Paige! Try this on!" Kara handed me a dress and we headed to the fitting area. It was a large room where all the girls in a party undress together to try on gowns. Some ladies may feel uncomfortable with this, but I didn't mind. It was a practical way to try things on and compare fits. The first dress I tried on was the one our group went with. Woohoo! The cut flattered all the body types of Kara's bridesmaids, who range from curvy to busty to petite thin. Honestly, the dress even looks like something I might wear again after the wedding. Very classy and stylish. Our saleswoman measured each of the bridesmaids around the bust and waist and recommended a size. For me, this turned out to be my standard dress size. Usually, wedding dresses run small, so prepare to get a size larger than normal. Ladies, remember, it's only a number; get a gown that fits! Since our bride bought her gown at Bridal & Formal, the bridesmaids each received a 25% discount on their dresses. Altogether, my gown cost $130.00; an incredibly reasonable price. Like any custom tailor, there are no refunds on the dress once its order. The saleswoman went over sizing and color with us all thoroughly and we signed off on the receipt. Overall, the entire dress shopping experience for five bridesmaids took about an hour. Bridal & Formal has a knowledgeable, cheerful staff and a massive selection of colors and dress styles. With reasonable prices on gowns, this is definitely the place to go for your wedding needs. read more

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I was one of the "annoying customer types" who walked in I needed a dress same day. I will say the initial reception was not as friendly as I hoped after chatting online with someone who was enthusiastic. However after a few minutes the attendant who helped me helped me find three dresses that I loved!!!! And they were all off the rack !! Courtney helped me decide, she was very patient since I had only 2 few hours to decide and I had a baby with me (I will say not the right place to bring a Baby) but because it was a weekday and empty I think they were more flexible. Overall it was a great experience thank you COURTNEY for helping me pick out a dress for my special day last minute!!! read more

I think they have a great selection for bridesmaids dresses, but if you have bridesmaids from different states they will have to order online. One of my bridesmaids was sent the wrong dress - the back was an ugly big X when it should have been open. There were also weird long stands to be tied that were never in the picture of the dress she ordered. They gave her 15$ for alterations. I think that's inexcusable for customer service when she purchased a close to 300$ dress. My experience inside the shop was very great though. Classy and nice people working. I also liked dealing them on the phone for shipping. I'm not happy with how they treated one of my bridesmaids basically - plus when I called they were not willing to help / reimburse more. read more

This place was my first and only bridal shop appointment, and I couldn't have had a better experience! They were pretty busy since it was a Saturday, but they got me started as soon as I walked in the door for my appointment! Lacrecia was my consultant and she was AWESOME. She was full of energy, honesty and positivity and made the process so fun! I'm sure she had a busy schedule, and she kept things rolling efficiently (which my entourage appreciated) but I never felt rushed at all and I tried on plenty of dresses. This place has such a huge selection, something for every bride and budget! I found the perfect dress and I am so excited to pick it up in a few months. I totally would recommend Bridal and Formal! read more

Bridal & Formal - Cute photo wall! - Bridal Near Me - Cincinnati, Ohio

Nestled right on the corner in the heart of the Bridal District, you'll find brides and bridesmaids alike hustling and bustling about. Bridal & Formal has one of the best selections, especially when it comes to bridesmaids dresses. We had such a great experience with our consultant. She had an eye for what styles would work best for each of my bridesmaids and even did color matches across several designers to ensure all my ladies dresses were consistent. They even had swatches of the fabric that you could take with you, which is super helpful for those bridesmaids who are going rogue and picking out their own dresses. Like I said, the experience with our consultant was phenomenal, but the check out process put a bad taste in my whole parties mouth. The way the manager on duty (I think her name was Jess) was talking to the rest of her employees as appalling and very degrading. I felt incredibly bad for the girls working underneath her and every client at the checkout desk felt uncomfortable too. Sure, it might be all attributed to being more efficient, but surely there are other ways to communicate aside from demeaning demands. read more

Terrible service. We had an appointment at 2. We checked in and they showed us the dress area to browse. The woman who checked us in said someone would be right with us. We looked for a while but needed some help finding what we were looking for. 45 minutes later with employees hanging out all around us and not offering help we decided to leave. Pretty said when David's Bridal has better customer service. read more

I went to bridal and formal a couple of months ago for a bridesmaid dress. They do have a nice selection of dresses and most of the staff was pretty decent and I was happy until I ordered my dress and I got it back. The lady did not measure me correctly. I tried to put it on and it took two woman to help me zip it up. They asked me how I liked it and I told them it was way to tight. I did not put on any weight. I went home thinking maybe I could have it altered as the wedding was in two weeks. The seamstress said was unable to fix it. I called bridal and formal back and they said they could re measure me to see if I had gotten any bigger and they could try and put the dress on a stretch machine. I did not even bother. They did not order my wedding dress correctly 18 years ago either. Do not bother going here to buy a dress. If they screw up they blame it on you, telling you that you must have put on weight. They would not help me out even though this is their fault. I trusted them that they knew what they were doing. Now I am out a bridesmaid dress and I have to start from scratch with the wedding in two weeks. read more

My actual dress shopping experience was incredible. Bobbie, my consultant, was 10/10. She is the only reason I'm even giving this place 1 star. She made me feel so beautiful and was so helpful. Unfortunately, that was the only pleasant experience with this place. When i picked my dress up 3 months later, it was too small. The managers very clearly panicked and immediately blamed me for my body changing. One of the managers re-measured me and told me i had lost an entire inch in my waist and gained one in my hips, causing my dress to be too small. Impossible. I'm athletic and have had the same body shape for 5 years. While i was still in my bra and underwear, she looked me up and down and said to me "i would lay off the squats." Fortunately, I'm confident in my body so i shook it off, but it was completely unacceptable and inappropriate. In the end, the dress was sewn too small and not to the correct specs for the size, so it wasn't my fault. Instead of reassuring me it would be fine and could be fixed, they immediately blamed me and tried to body shame me. Do not go there unless you want to be body shamed. Unacceptable read more