I visited 5 other bridal shops including Lace, and hands down.. Lace was the best!! Amanda was so…read morekinda and helpful, she never made my niece feel rushed or pressured her for a sale. I'm so happy she found the dress of her dreams here! Amanda was amazing!!

Came from Lexington to find my sister's dress. Although we came a few minutes late due to weather,…read moreour consultant, Hayley, immediately jumped in and was so excited to help. The other consultants on the floor were friendly and helpful. I liked that they had food and drink options (we didn't partake) and they had a lot of options for full-figured women which is sometimes rare in bridal. Thanks to Hayley, my sister found the dress of her dreams and the veil to match! Since we're from out of town, Hayley triple checked all the details and made sure we knew the next steps. Most important--they stuck to her budget! Can't wait for my sister's wedding, all thanks to Lace!!

I went with my daughter to this boutique December 7th. We had booked an appointment ahead of time…read moreand we were very excited. This was our first experience shopping for a dress. Unfortunately our experience was negative. The manager scolded my daughter and the wedding party for looking through the dresses while we waited. She then proceeded to ask my daughter her size in front of a store full of people. Then the manager announced to everyone that my daughter could only buy off of certain racks and that she would need to look for dresses in size * * *. My daughter was humiliated. She was already nervous and self conscious. This lady was rude, and very unprofessional.

Went there to look at wedding dresses for my friend and we weren't greeted with a warming welcome,…read moreand everyone had bad attitudes and didn't even give a smile or anything. I do not recommend anyone to go here!

Service here is super pleasant and the store is clean. But it's very small and they basically had…read morenothing that I was looking for. Also, if you're a smaller size, they are not likely to have much for you in general. If you want clean and basic, this is a great option! Unfortunately, I am the opposite and wanted something more unique. I like lace, beading, pearls, and glitter. She brought out of few cute options but they just didn't work for me. The value is there if you can find something you like though. Oh, I will say, I didn't like having to wait outside of the building until they were ready for me. It seemed unnecessary considering I was alone and I saw nobody else inside. (I was cold out there lol)

The business model sounds great, but what you see on Instagram does not match reality…read more The dresses were often looking dirty and worn. As other people have noted, you can't touch or look at any of the dresses so the experience depends on the stylist picking things out. I think this model is weird because the stylist clearly did not understand what I was communicating even though I had pictures and described what I wanted. The worker called me well in advance to ask me about my venue, style of dresses I like, etc. then, on the day I went for the dress, the stylist asked me the same questions again. What was the point of that ten minute call. I also told the lady and the person on the phone I want a certain style of dress. They kept on bringing out random dresses in styles I told them I did not like. After an hour of politely trying on dresses I didn't like, she said she didn't have any dresses in the style I like. If this is the case then I don't know why they didn't just say that and we both could have saved our time. There was not a lot of selection and it also took forever because she was looking for dresses as we met instead of preparing beforehand so there were long pauses. Maybe come here if you want to try on a variety of styles and are okay with long pauses between trying things on. After having to do alterations and dry cleaning the obviously worn dresses, I'm not sure you are saving money by buying a sample dress either. The dresses were not cheap.

A wonderful place to have something unique made for the most special day of your life. Such a step…read moreabove the average bridal "cookie cutter" dresses. Exquisite workmanship -Cathy is amazing. Charming shop, with a lot of personal attention. It is such a wonderful thing to be able to say your dress is custom made. After trying 13 places with my daughter, and thinking a custom gown would be out of the price range, I wish we had come here first.

I can not praise these ladies enough. They always do a fantastic job at a very reasonable price…read more I've been going to them for years with some of the most important garments of my families life. Weddings ect.) They have always come through even sometimes in a last minute pinch. Thank you ladies!

Beware of any online purchases that you hope to exchange or return at the box stores, it's not as…read moreeasy as they act like it is on the website! I bought six mother of the bride dresses and none of them worked for me. I called David's bridal before I ordered them online to confirm that I could return them to the store as it is stated on the website. When I got to the store, it was evident that the box stores are "separate" from the online David's bridal and they do not appreciate returning online purchases at their store. Because of a glitch on David's bridal side and after more than an hour in the store waiting, only five of the six dresses I was returning were showing up to be returnable. After being told, I was on my own and had to call the general 1-800 number to try to figure out what happened to the sixth dress, I was finally given a UPS return label a week later from the online David's bridal just to find out that they charged me $15 to return the dress that I had in person at the store a week earlier to return! I did not find the customer service to be helpful or friendly. I would never shop at David's bridal if it was the last bridal store left in the United States!

Shop elsewhere. My daughter made an appointment for a consultation for her bridal gown. Our…read moreconsultant was non existent. We had to ask the cashier where the dresses were and pick them out, try to fit them ourselves, and then tell the cashier which one to order. The only saving grace is the seamstress was excellent and the price was reasonable. You get what you pay for I guess. If we could do it all over, I would have gone to the Reading Bridal district.

We were helped by chloe, and she was awesome. She truly cared about everything that our group and…read morethe mother of the groom said. She pulled a dress for my mom based on other things we had talked about. We ended up walking out of there with a dress and an amazing dress. We were also helped by Susan, just words of encouragement, but she was awesome as well. We went to the queen's lace first, and it was horrible. Absolutely insanely bad, and all the dresses had to be taken off the rack and they were all out of season and wore down. I truly can't believe how much better this bridal studio was. We were even allowed to touch the dresses and look at them, whereas at the Queen's lace we weren't even allowed to look or touch them. And, our stylist there didn't care what we wanted. Whereas Chloe took such good care of us. She let us grab them and she pulled good ones too, she catered and took care of us so well. We will be back!!!

UPDATE 6/16/25 changing my review from 1 to 3 stars. Carrie…read moreherself called me and we discussed some of the issues below. I appreciate a business that follows up with their reviews personally. I am not here to ruin her business by any means. I think there was some miscommunication. Thank you for following up Carrie. I rarely write negative reviews, especially for small businesses, but my experience yesterday was deeply disappointing and not at all what I expected from a shop I once held in such high regard. About eight years ago, I visited this boutique with my mother to find her wedding dress. That day was magical -- we ended up purchasing her wedding gown, my prom dress, and my bridesmaid dress all in one visit. I've held onto that memory ever since and always knew I wanted to return here when it was my turn to be a bride. Fast forward to yesterday -- I was finally shopping for my own wedding dress. I came to the appointment prepared with photos of a specific style I loved from another boutique in Chicago, hoping to find something similar. I expected the consultant to take a look at the photos and guide me through the options they had in store. Instead, I was told to go sift through what felt like thousands of dresses in the showroom myself and pull anything I liked. I was completely caught off guard. It made me feel like I wasn't being taken seriously -- despite the fact that my family was ready and willing to spend upwards of $10,000 on a dress. At every other bridal boutique I've visited, the consultants were proactive and knowledgeable, pulling dresses that matched my vision and offering thoughtful suggestions. Here, it felt chaotic and impersonal. I was left wandering, unsure of which dresses were which -- whether I was looking at a ballgown or an A-line, I had no idea. I'm not an expert, and I was hoping for guidance, not guesswork. Another unsettling moment was when my mother-in-law and sister-in-law arrived and were asked to wash their hands -- something that neither I, my mom, nor my maid of honor were asked to do. That inconsistency was noticeable and left my mother-in-law feeling singled out and uncomfortable. I've been to high-end bridal salons in Chicago, with gowns priced at $20,000+, and none of them had this kind of policy, let alone enforced it so selectively. Throughout my appointment, the person assisting me was not attentive. Dresses were poorly clipped, and my maid of honor had to step in multiple times. The consultant often disappeared, leaving me waiting with no idea where she had gone or what we were supposed to be doing next. At one point, she even told my MOH that she "didn't know how to help me," which was shocking considering I was very clear about the style I wanted. It wasn't a difficult ask. While my mother did end up purchasing a mother-of-the-bride dress (which looked stunning on her), we were surprised at checkout to see that a tip -- starting at $100 -- was essentially required. There was no option to opt out, which felt inappropriate given the quality of service we received. We're always happy to tip for great service, but in this case, it felt forced and unearned. What saddens me the most is how far this shop has declined from what it once was. Reading some of the recent one-star reviews, I see similar experiences, and I was disappointed by the defensive or dismissive tone of the store's responses. As a business, it's important to take feedback with humility and use it as a chance to improve, not belittle your customers. I truly wish this had been a different experience. I had high hopes based on wonderful memories, but sadly, this visit left me disheartened and disappointed.

Albeit pricey, the White House Black Market is an interesting shopping adventure that we visit when…read morewe find them. The two ladies we met today were very pleasant and are typical of the quality service we always seem to get from WHBM. Perhaps the only exception: PRO TIP: This is not the location I would recommend to pick up something ordered on-line. They don't receive a commission on these items and are aggravated with the practice. The only blemish on their customer service image would be to not purchase an item directly from the boutique. You may not want to mention you found their store by using Yelp. One of the ladies believes it to be a tool to sabotage small businesses. Unfortunately, I think my attempt to repair her thought process was a failure. It was also a bit of a drag when I learned that there is no public restroom. In other WHBM stores, an associate will escort you to the "employee only" bathroom. Especially if it's urgent and they know you don't make it a habit. No biggie. I went next door and ended up finding something really cool that was on sale. So, win-win. We found a couple of nice accessories that didn't break the bank, so success to us! 05/22

I walked in intending to just peruse, but ended up mentioning that I was on a mission for something…read moreto wear for a wedding outdoors in 40 degree weather. And immediately, Corey was ON IT! I pretty much just tried on everything he gave me. Basically, he made an AWESOME personal shopper. I felt like everything he gave me not only fit well, but looked good. It was a matter of me filtering down to the "one" outfit that would work for the wedding. Amy also jumped in with some suggestions and accessory ideas as well which provided some additional flair! I love their clothing, their accessories...and ESPECIALLY their customer service. They are truly the best when it comes to helping you find something specific. Truly, if I had done my own "perusing," I would NOT have found the amount of options that he found for me, nonetheless given a thought to some of the items he picked out that actually looked really good! I have had other experiences at other WHBM stores where the customer service is outstanding at helping you find something to wear for events. But seriously, you'll want to hit up the Deerfield Town Center location some time if you are on a mission. They will TOTALLY help you out. They are my go-to for "on mission" outfits!