We were helped by chloe, and she was awesome. She truly cared about everything that our group and the mother of the groom said. She pulled a dress for my mom based on other things we had talked about. We ended up walking out of there with a dress and an amazing dress. We were also helped by Susan, just words of encouragement, but she was awesome as well. We went to the queen's lace first, and it was horrible. Absolutely insanely bad, and all the dresses had to be taken off the rack and they were all out of season and wore down. I truly can't believe how much better this bridal studio was. We were even allowed to touch the dresses and look at them, whereas at the Queen's lace we weren't even allowed to look or touch them. And, our stylist there didn't care what we wanted. Whereas Chloe took such good care of us. She let us grab them and she pulled good ones too, she catered and took care of us so well. We will be back!!! read more

UPDATE 6/16/25 changing my review from 1 to 3 stars. Carrie herself called me and we discussed some of the issues below. I appreciate a business that follows up with their reviews personally. I am not here to ruin her business by any means. I think there was some miscommunication. Thank you for following up Carrie. I rarely write negative reviews, especially for small businesses, but my experience yesterday was deeply disappointing and not at all what I expected from a shop I once held in such high regard. About eight years ago, I visited this boutique with my mother to find her wedding dress. That day was magical -- we ended up purchasing her wedding gown, my prom dress, and my bridesmaid dress all in one visit. I've held onto that memory ever since and always knew I wanted to return here when it was my turn to be a bride. Fast forward to yesterday -- I was finally shopping for my own wedding dress. I came to the appointment prepared with photos of a specific style I loved from another boutique in Chicago, hoping to find something similar. I expected the consultant to take a look at the photos and guide me through the options they had in store. Instead, I was told to go sift through what felt like thousands of dresses in the showroom myself and pull anything I liked. I was completely caught off guard. It made me feel like I wasn't being taken seriously -- despite the fact that my family was ready and willing to spend upwards of $10,000 on a dress. At every other bridal boutique I've visited, the consultants were proactive and knowledgeable, pulling dresses that matched my vision and offering thoughtful suggestions. Here, it felt chaotic and impersonal. I was left wandering, unsure of which dresses were which -- whether I was looking at a ballgown or an A-line, I had no idea. I'm not an expert, and I was hoping for guidance, not guesswork. Another unsettling moment was when my mother-in-law and sister-in-law arrived and were asked to wash their hands -- something that neither I, my mom, nor my maid of honor were asked to do. That inconsistency was noticeable and left my mother-in-law feeling singled out and uncomfortable. I've been to high-end bridal salons in Chicago, with gowns priced at $20,000+, and none of them had this kind of policy, let alone enforced it so selectively. Throughout my appointment, the person assisting me was not attentive. Dresses were poorly clipped, and my maid of honor had to step in multiple times. The consultant often disappeared, leaving me waiting with no idea where she had gone or what we were supposed to be doing next. At one point, she even told my MOH that she "didn't know how to help me," which was shocking considering I was very clear about the style I wanted. It wasn't a difficult ask. While my mother did end up purchasing a mother-of-the-bride dress (which looked stunning on her), we were surprised at checkout to see that a tip -- starting at $100 -- was essentially required. There was no option to opt out, which felt inappropriate given the quality of service we received. We're always happy to tip for great service, but in this case, it felt forced and unearned. What saddens me the most is how far this shop has declined from what it once was. Reading some of the recent one-star reviews, I see similar experiences, and I was disappointed by the defensive or dismissive tone of the store's responses. As a business, it's important to take feedback with humility and use it as a chance to improve, not belittle your customers. I truly wish this had been a different experience. I had high hopes based on wonderful memories, but sadly, this visit left me disheartened and disappointed. read more

Came to Carrie Karibo to help my best friend find a wedding dress. We were helped by Susan. She was extremely pushy, aggressive, and overall made a poor impression on us all. She made us feel rushed and would not allow any of us to help the bride because Susan had a "time frame" (everywhere else we went was very flexible with timing). Made all of the brides friends and family feel uncomfortable and unwelcome. The bride found a dress that she absolutely loved but the experience made her go else where to find her dress. Acting like a car salesman is very off putting and I really hope this is addressed so no other brides have this experience. read more

Getting an appt was easy. Martha helped us and she was lovely & clearly experienced. We had no problems with selection while staying in our budget. The dress seems like really good quality for the budget but prices are a little steep so be prepared. They don't let you leave your fitting room to walk around or pull dresses so fyi we got yelled at. read more

I spent a full day in the Reading Bridal District, going shop-to-shop, trying on dresses and deciding on the look I wanted for my wedding day. If you're someone, like me, who is good at making decisions, go to this shop first. I went to a couple places before Carrie Karibo and had, by far, the best experience here. The ladies at Carrie Karibo made my decision so easy. They were lovely to work with and the gowns in this shop are incredible. As soon as I put this one on, I knew it would be my dress. read more

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I must admit, it kills me to see negative reviews for Carrie Karibo because I couldn't have had a more opposite experience (x4) my wedding dress, sister and two best friends' weddings I was in. I ordered a dress from a designer they didn't have in their boutique yet (trunk show) and they went above and beyond to ensure the sizing measurements were correct. When the designer of the split sized dress made a mistake, they IMMEDIATELY called the design team and made it right. Within less than a month a brand new dress arrived in plenty of time before my wedding. Every single person I worked with in this shop was respectful, knowledgeable and went the extra mile to make me feel special. I will always sing the praises of this beautiful gem! Thank you Carrie and team for the most beautiful dress I could have ever imagined. read more

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I came in with my fiancée to try on dresses, including one she fell in love with at a prior shop out-of-state. Our consultant didn't ask any questions about what she was looking for or bring us any options - she just had us go through racks ourselves. She seemed disinterested throughout the appointment, barely smiling or chatting with us. It wasn't the lovely bridal feeling we were hoping for, and I can't help but wonder if it was because we were going in as two brides. Eventually, Carrie stepped in to help for a few moments and brought out some fun things to look at. However, the experience left such a bad taste in our mouths that we are planning to purchase the dress elsewhere. Its a shame that Carrie's shop, full of her beautiful selections, is staffed by someone who made wedding dress shopping feel so lackluster and uncomfortable. read more

Wow! Such great service, knowledge, and expertise. Wedding planning can be stressful, but Carrie Karibo made it stress-free. Their beautiful selection and value is unbeatable. Highly recommend for all wedding wear! read more

I ordered a bridesmaid dress from here that was very expensive. They said we could not return the dress and gave measurements - the measurements were definitely off but that's fine. The dress came with stains on it (i believe dry cleaning will get it out). I complained about this, they basically said I was lying, and then I had to beg them and continue to follow-up until they credited $15 for dry-cleaning. I am glad they finally came around but...for such an expensive dress that you can't return and for trying to support a family-run business, I absolutely would have expected more. I wouldn't go here unless you have already tried the dress on and KNOW it works because they are nottttt good about helping after the fact. read more

Cannot say enough good things about Carrie Karibo! Classy, professional, and top-notch service in every aspect. I went to many other shops in the bridal district when searching for my dress, and none compared to Carrie's shop. It was beautiful, clean, spacious, and my guests had a phenomenal experience. Christine was truly amazing, and she was very respectful of my budget, wants, and desires. When I went to pick up my veil, I had my MOH with me, and we asked to briefly look at the bridesmaid dresses even though we didn't have an appt. Carrie was so helpful and did the impossible by somehow getting this dress ordered in time for our wedding! She goes above and beyond for her customers and I am so grateful for how incredible she made my experience. They also have the most STUNNING gowns. 5 stars in every aspect, wish I could do it all over again! Would recommend to anyone :) read more

I had an appointment at CK Bridal. While our consultant was great, the overall experience was not. My bridesmaids attempted to pull dresses for me to try, but they were quickly admonished by staff members. At one point during the appointment, our consultant told my bridesmaids to head out to the floor to look for dresses for me to try. Not only were my bridesmaids again admonished by staff, but a staff member came into the room and questioned the consultant about my bridesmaids being out there. When the consultant explained that she told them they could go out there, the staff member admonished the consultant while she and I were behind the curtain working on the next dress. It was super uncomfortable and made the entire experience unpleasant. read more

I had an amazing experience here. I came twice, once with a group of girl friends and the second time with my mom, grandmother and aunt who were in town. I ended up finding the exact dress I had been looking for and had unknowingly saved to my idea board - it was fate. I recently went back to help my bridesmaids find dresses. We're doing something a bit untraditional where the bridesmaids have to pick their own color and dress but the same designer and general color scheme. Our consultant was incredibly helpful through this process even though we stayed much later than our scheduled time and didn't ultimately buy anything that day. In reading some of the other reviews, I can understand why they feel the way that they do but I've had a completely different experience and would highly recommend them to any of my friends! read more

i visited 3 other shops in the bridal district before coming into Carrie Karibo. I was tired of seeing the same dresses over and over again. I just wanted something simple and silky. Carrie jumped in immediately even though they were about to close. She stayed within my budget and found a beautiful dress that fit the image in my head. the shop was neat and clean and you can change in the same room (behind a curtain) with all your guests so no hiking about a store. this is not the type of place to go if you've got a horde of girls with you who want to rip through racks of dresses. it was a calm, pleasant end to chaotic day, Carrie's shop has wonderful vibe that allows you to really appreciate the wide selection of unique dresses and make your choice read more

Brought my newly engaged daughter there along with her sister for wedding dress shopping this weekend. Starting with the good - shop is cute, appears clean, and our bridal consultant was lovely - welcoming and friendly. They also got us in early for our appointment since we had wrapped up at another shop early. There was a Jimme Huang trunk show occurring at the time, and the designer was on site. This was actually a cool opportunity for my daughter to interact with her dress designer if she had picked one of his designs. She went with the consultant to take a look at some dresses to consider and Jimme joined them. What follows is what my daughter told me occurred, since my other daughter and I remained in the room where she would eventually try on dresses - although I will add that we could hear the generally negative tone of the conversation. They started as they always do, "Do you have any photos of dresses you love?" and "How long have you been looking? Show me the dress to beat!" My daughter showed the photo of one she had really liked thus far and the owner, Carrie, joined the group. She immediately gave a negative comment about the dress (let me add that it was a photo of it ON MY DAUGHTER), saying "Once you see that, you can't unsee it," indicating that the lace on it resembled a female body part, and Jimme chimed in with a ridiculous inappropriate comment of his own. Then, Carrie left the area, leaving my daughter with this single, absolutely negative comment about how she looked in a wedding dress photo and nothing else. That was the whole of her interaction with the owner of the store, pointing out something she saw in the lace applique of the dress that no one else saw (and has not seen since, I will add). WHO DOES THAT TO A BRIDE-TO-BE? Awful. Fortunately, the lovely bridal consultant came to the rescue and commented that she didn't see whatever was being noted at all. With the help of the consultant and Jimme, three or four dresses were selected to try on. Jimme assisted in the process, but my daughter was not asked if this was OK. She was fine with it, but it would have been nice to be asked. One of the dresses was one she would have potentially considered, although it was a couple of hundred dollars above her own budget. If she loved it and the experience enough, she would have willingly gone above her budget. The whole interaction with the store owner gave her such a bad taste in her mouth that she didn't want to give any money to that store, and she certainly wasn't willing to go above her budget for it. I'm not sure what Carrie Karibo is going for, but it's surely not care and respect for brides-to-be. Maybe she was having an awful day and took it out by making mean comments about my daughter's photo, but she lost my daughter's business and any recommendation either of us can give to any other brides-to-be and their families. There are SO many bridal shops in the district that will treat you much better. We had great experiences at Blue, Wendy's, and White Wisteria. read more

Carrie Karibo Bridal Boutique is ABSOLUTELY WONDERFUL and I would recommend them to any bride needing help with DECISIONS AND HONESTY. They are not there to sell dresses for the sake of selling but instead are there to honestly help you find the perfect dress for your body and shape and for the vision that you have and the image you want to project. We visited Carrie Karibo 3 times and tried dresses. They never lost patience with us as we were struggling to make the right decision. We visited four boutiques during our hunt for the perfect dress. By far, Carrie and her staff were the nicest, most honest, caring and sincere professionals. I'm not sure I can explain the gratitude we have for Carrie and her staff in simple words. They are the most patient, kind, and incredibly knowledgeable . We had an idea of what we wanted from a shopping online and through magazines and Carries' staff was able to make our vision happen. They saved us money by suggesting we cut things that weren't necessary. Megan was so thoughtful, thorough and one of the absolute nicest people we've ever met. I'm so thankful we purchased the most incredible dress from Carrie Karibo's boutique. Another very important factor for us is that they have a tailor/alterations person that they work with and is awesome with her craft. They do not give you a list of alteration businesses and close the door behind you. Carrie cares that you have an excellent alterations person who is tried and true to her craft. They care that your dress fits perfectly after alterations have been made. If you are like we were it's a MUST that you visit Carrie Karibo in the Reading Bridal District. She will not disappoint. You will most assuredly find the dress for your vision. You will make some of the BEST memories of your wedding HERE at Carrie Karibo Bridal. Thank you Carrie Karibo, Joan Bishop Mother of the Bride Wedding: October 2018 read more

This experience was rather horrific. I had an appointment with them and when I walked in they never once asked me my name, told me their name, asked me my budget or anything about my day. Then the MANAGER refused to leave the fitting room when I told her it made me uncomfortable changing in front of her. She was asked several times by me and my family. After refusing to leave she then informed us she was the MANAGER AND OWNER. It was Carrie herself, but we wouldn't have known because she never told us!! She was rude, unprofessional and made me very uncomfortable. read more

I've been a bridesmaid in seven weddings, so I've been around the bridal shopping circuit. This is the most pretentious and stuffy shop I've encountered. Customer service is not a priority here, and you're not made to feel like a valued customer. The staff I've dealt with are judgmental, condescending and rude. The prices are very high for mediocre quality pieces. I paid nearly $300 for a bridesmaid's dress and our party wasn't even offered champagne, which I've seen them offer to other guests. I think they judge you when you walk in and go from there. The experience was awful, and left me in a bad mood, the opposite of what bridal shopping should be. I honestly, don't know how they're still in business. Look elsewhere for your bridal needs. read more

I have been into this shop twice now. The first time was on a busy weekend of bride-to-be's running around; the experience included but was not limited to a few break downs, tears, and mass anxiety in a few other boutiques I walked into. Carrie Karibo was a breath of fresh air as the gowns were limited (it's a good thing, as in visible and not just a mis-mash of white fluff). They carry fewer cupcake and princess dresses, but do have a wide selection to be sure. I went back this past weekend to try a few dresses on. No complaints other than the fact that the area to try on dresses is one big mirror shared by as many guests as are present. I don't need something all to myself, to be sure, but there were times when a bride and her entourage seemed a bit out of place for the shared space. Dresses are a bit pricier than I expected (I'm thinking they might all be, however), but the details are great, the designers hand picked to reflect the owners style, and it's a classy place. I think a purchase would reflect quality and time to work with you, at least the money is buying you that, right? The store is open, clean, clear, and very appealing...even if this whole ridiculously expensive dress process is not one I'm quite sold on. Yet? Ever? This was a good experience and I'd certainly recommend them to others. read more

I was here recently to shop for bridesmaid dresses for a friend's wedding and we had a really great experience. We made an appointment for the first slot of the day and the staff was very welcoming, it was 6 of us in the wedding party, a couple of moms and an extra friend or two but they did not seem to mind our larger group. They seemed to really try to get a feel for what the bride was going for and let us make the initial choices, then made suggestions based on what we liked/didn't like. They also really took their time "clamping" you in to the dresses so that they fit as well as they possibly could so you could get a real idea of what the dress would look like on the person. They were knowledgable about their dresses, the designers and the process in general. The prices here are just a little more than you might get elsewhere but they do offer discounts for group orders and you get personal, friendly service that you aren't going to get at the bigger store down the street. read more

I probably tried on 50 dresses (NO JOKE) and visited 10 other bridal boutiques before I walked into Carrie Karibo Bridal. I was frustrated, exhausted and was starting to think that finding my ideal dress was impossible. Then Carrie talked to me for a little while, got more of an idea of what I wanted and had me try on something she put together. It turned out to be a dress that not only matched my personality, but matched my wedding theme and the dream dress I had in mind! If it were not for Carrie and her team, I honestly don't know what kind of dress I would've ended up with---and it certainly wouldn't be as beautiful! When my dress came in, it fit me PERFECTLY. I need no alterations done--other than my bustle--and I seriously couldn't be happier. In fact, I was so happy with my experience, I had all my bridesmaids, groomsmen, fathers and mother in law get their attire through Carrie Karibo Bridal! read more

The BEST place in the reading bridal district. I cannot say enough great things about Carrie Karibo Bridal!! After a bad experience at two other stores, CK bridal was a breath of fresh air. Her store was beautiful, clean, and spaced out with your very own room for your bridal appointment. Carrie was SOO welcoming, kind, upbeat, and knowledgeable about every dress in her store. She learned my style so well and knew what would look good and show off my features. She had Covid precautions that made my family and me way more comfortable in her store than any other one we went to. The quality of her dresses were amazing and the prices are extremely reasonable. I will continue to recommend CK bridal to every bride I know! Thank you again Carrie for such a wonderful experience!! read more

I am so lucky to have found Carrie Karibo Bridal! Susan is simply THE BEST -- so sweet, considerate, knowledgeable... I could go on and on! I've been to the bigger bridal shops, but Carrie Karibo has such an intimate, personal touch. I am such a happy bride-to-be thanks to this amazing shop! read more

I had a great experience picking out a bridesmaid dress at Carrie Karibo! Emma and Julie were very helpful and attentive. They have a great variety and we found the most beautiful dress! read more

If I had not already found my dress across the street I definitely would have loved to have purchased my dress here. The dresses are a little less ornate, but still absolutely beautiful nonetheless. The store owner was so nice and accommodating, I would highly recommend this place to anyone with more refined taste. Also, the bridesmaid's dresses they carry are gorgeous and there is a wide variety of colors to choose from. Definitely more classy and unique than some of the other stores on Benson street. read more

TERRIBLE customer service. A total of three dresses were purchased from Carrie's for my November wedding: Mother of the Bride, Bridesmaid, and Maid of Honor. These designer dresses totaled over $1000 dollars. My maid of honor's Monique Lhuillier's dress was flawed (the bust darts were too pointed and poked out way too far out to the point where store workers took pictures to show the designer in NY (giggling as they took these pictures)). My sister and I visited the store to seek help/get the dress fixed and we were treated like we were in the wrong. The workers at Carrie's left us feeling anxious and unimportant. After going back and forth with the floor workers they actually stated "pointed, noticeable nipples are currently in right now," and when we were unhappy with this comment they offered to switch the brand new dress for the sample one (which has been tried on by an unknown number of people and stretched out... the store workers insisted this was just like going to Nordstrom and buying a dress. IT IS NOT. The dress is for my MAID OF HONOR FOR MY WEDDING and not just for some random person.). Still not satisfied I asked to speak to the owner, Carrie, and was informed multiple times she was with a bride taking measurements and unable to speak to us about our problem. We left the store after thirty minutes extremely upset. We were told by Carrie to get the dress altered by someone they use BUT they would not guarantee that her services would fix the problem with the dress sold by their store. This store added unneeded stress to the bride/maid of honor and clearly customer service ceases to exist here after you spend your money. On a brighter note we were comforted by another bridal salon who took the time to listen and offer possible solutions. This salon treated us like actual people instead of just brushing us off. read more

I shopped at Carrie Karibo Bridal Boutique because I wanted something unique and special. I had a good experience in the store, when the owner was selling me my MOG gown. Carrie highly recommended a custom Frascara gown for their superior quality and design. The quality was actually substandard. The seam, in the back, opened up minutes after putting it on. I had to attend the church ceremony with a noticeable hole in the back of my gown. My daughter and I missed the cocktail hour to find a sewing kit and sew my gown. I didn't receive the quality she assured me of in her sales pitch, instead I ended up with defective workmanship which took me and my daughter away from our celebration to fix. BTW when Carrie Karibo' s in house seamstress, tells you to take a sewing kit with you to your wedding ceremony - do it. Your gown might fall apart. I know problems happen, products sometimes fail. It's how you make up for the inconvenience that makes the difference. Customers will come back again when they know you'll address a problem that arises. It has been my experience that problems after the sale aren't of concern to Carrie Karibo Bridal or Frascara. She repaired the dress. Next time, I'll find another bridal boutique and design house, not worth the risk. Do you want to take a chance on your wedding day? read more

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Carrie Karibo was the first place I went to try on wedding dresses and I had no idea what I was looking for. I had made an appointment on a weekday and the consultants were ready for me when I got there. I can imagine the store gets pretty busy at times so that could be overwhelming since it is a pretty small store. However, the consultant I worked with (Christine) said that they keep a limit on how many appointments they take. My consultant was great and she made me feel very comfortable, even though I was brand new at this. She looked at my Pinterest briefly and asked me my budget, then only pulled things within or slightly above my budget. There were a couple of dresses she suggested above my budget but she asked me if it was okay to pull them beforehand because she didn't want me to fall in love with something I couldn't have, which I appreciated. Because I didn't know what I was looking for, my consultant pulled a dress of every style and explained everything to me. She helped me figure out what worked for my figure best, but only made comments after I had given my own feedback, which was really nice. She caught on to my style very quickly and very well, and she was able to suggest that I try things that I wouldn't have otherwise. In fact, I was totally against strapless dresses initially but she convinced me to try one and I ended up loving it! I still haven't bought my dress and I plan to shop around more, but this was a great experience. At the end, Christine said she'd write down what I liked if I decided to come back, but there was no pressure to buy whatsoever. She also took a personal interest in me and made me feel really comfortable throughout what would have been pretty uncomfortable otherwise. read more

Carrie Karibo was an amazing experience for me! It was the first bridal store I visited. Christine met me at the door. I told her it was my first trip and I would like to try different types of dresses on to get a better idea of what looked best on me. Christine asked me about my budget, when and where the wedding would be. She was so patient and helpful with me. It felt like I just had to say a few words and she understood what I was thinking and within seconds had a few dresses to fit what I was thinking. That being said, the store is so organized! I was able to find my dress and find different accessories like a topper to make my dress feel perfect! And I was able to come in under budget!!! Christine also took time to help me think about what kind of veil I wanted, and took time with one veil I liked to call the designer and see how much it would cost to make my veil more like I wanted. After saying yes to my dress, Christine was so patient that she allowed my mother and me to look through bridesmaid dresses and helped pull different ideas to fit my vision. I left feeling so excited about my wedding. After knowing what colors I wanted in my wedding, I started looking at other shops in the bridal district to try and save money. I was shocked that my experience with the other stores couldn't even compare with my experience at Carrie Karibo. I have decided to go back to Carrie Karibo, so that my bridesmaids feel special and at ease with trying different dresses on, like I did! Thank you so much Christine and Carrie Karibo Bridal!!! read more

It was the most disappointing, aggravating bridal dress boutique experience out of three daughters weddings and dozens of boutiques visited. We were treated like they didn't want us there or need us there. Even though my daughter had an appointment to try on wedding dresses, we weren't given a room and had to sit in the lobby where we were pushed aside, asked to move, and where other customers and employees were allowed to walk between us while we were trying to see the dress my daughter had on. The staff was unorganized and unapologetic. Not to mention, the dozens of people coming in from the outside door on a 20 degree day made trying dresses on a cold experience in more than one way. After this experience, I would NOT recommend anyone shop at this location. read more

Carrie Karibo Boutique is a brides santuary in Reading's bridal row. Its has a calm/quiet/light feel and you can tell the owner puts thought into the dresses she stocks. Its kinda like the Nordstrom of bridal boutiques...fantastic quality and design for a decent price! I came into town so my mom could go dress shopping with me and we shopped many of the shops in Bridal row. I really felt lost in the other boutiques, the whole "pull what you like and we will help you try it on" doesn't really work in bridal dresses. There is so much poof and white and beading and lace and necklines=overwhelming. I'm not gonna lie, when my mom and I walked in to Carrie Karibo I was pretty stressed. We ended up spending two plus hours in Carrie Karibo Boutique and never felt rushed or pressured in any way. Julie was our consultant and she was the first person to ask if we had any pictures of the dresses I like. She started pulling dresses that were similar to the ones I had on pinterest. She was honest and knows what dresses work with what figure. I probably tried on 15-20 dresses and what I learned is I actually don't like the pinterest dresses on my body shape! Instead I purchased one of the dresses Julie suggested and that I would have never chosen on my own. It is absolutly beautiful! I love my dress! Tiered ivory silk organza for my Puero Rico destination wedding!! YAY! Its fits all the criteria I was looking for and I didnt' think they were expensive at all!! I walked out with my maid-of-honors dress, mother-of-the bride dress and my dress! Shopping done and I couldn't be any happier! If you are looking for a personal and professional boutique with an amazing selection of classy and beautiful dresses, save your time and sanity and just go here! read more

My daughter and I visited 5 salons in 5 days for an upcoming wedding this summer so time is of the essence. We really did our homework and research and were satisfied we hit all the top places in the Tristate. We had good experiences at most venues but here's what concerns me about this shop. After narrowing down to two gowns and retrying them on a second visit, I was ready to talk business and requested pricing on various items that could have driven up the basic cost: split sizing, detached hem, rush fee, shipping and tax, sash, alterations and other accessories, but was never personally called back. It's been almost three weeks. I called and ID'd myself as the bride's mom, gave all the usual contact info but instead, their staff called my daughter back citing that this was sensitive information. They sidestepped me going to my daughter instead. News flash: the bride doesn't pay for her wedding gown in our family but her parents do and the parents wanted clarity. Be very careful and get it up front. read more

Not knowledgable on sizing. Against my judgment I went with a size that the consultant suggested, a 10. She told me there was no way I should order an 8, when my regular dress size is a 4-6. The dress came in and is huge and looks nothing like the sample did on me. It is going to take extensive alterations that are not really expensive but the dress may not look the same. I would caution anyone that shops here to check your sizing before ordering. read more

If I could zero stars I would. We walked in looking for a dress and we weren't welcomed we were told there was three appointments coming in over and over. They older lady made a rude and uncalled for comment thought no one heard her. We were trying on a dress that we actually wanted to buy and was told we needed to leave. This is the most ridiculous bridal place I have ever been to. Do Not Shop Unless you want to be disrespected and kicked out. read more

If I could give 0 stars I would. I would NOT recommend shopping here. So many issues and no customer service. I had appointments to look at bridesmaid dresses and when I arrived they always looked at me shocked that I was there. I ended up ordering dresses from them because they were the only boutique that carried the designer I wanted in Cincinnati. Two of the dresses came in completely wrong! They called me to pick them up and one was BLUE! (My colors are blush). Why would they not have checked that the order was correct before wasting my time to come in? Two of my girls also ordered extra fabric and it took double the amount of time that they said it could take to come in causing my girls to pay extra for rush alterations. It was never their fault, it was always the Designer's. I completely disagree with that logic, they are the ones selling the dresses. They own that relationship with the customer. Do not push it back on the Designer. When I first ordered dresses, they were all about having to order them all at once to have the same dye lot. They made a HUGE fuss about this, discouraging my one bridesmaid from reusing a dress (clearly they just wanted the order). Well when two of the dresses had to be remade, all of a sudden the dye lots didn't matter anymore and they wouldn't remake the rest of the dresses! They are a complete joke. The worst part is, they just tried to tell me (the Bride) to relax and have a smile and offered me champagne. So patronizing. The "best" they could do was reimburse me 20% on ONE dress and their reasoning was that "they were covering the rush order charge." Well duh, that's not being generous, you should! Absolutely the worst customer service. read more

Thank you so much to everyone at CKB! This was my third appointment of the day and after the first one I was feeling very discouraged. I walked into Carrie Karibo and discussed with my consultant and she just knew what I was looking for. She understood my style and was so helpful with veils, belts, etc. The store was super organized and clean and I didn't feel overwhelmed at all!!! Thank you for helping me find my perfect gorgeous dress. I can't wait to see it again. You saved the day!! read more

If you want the full wedding dress shopping experience, that you think only happens in movies, Carrie Karibo is the place the go. I had no idea what to expect with wedding dress shopping, but when I walked in, I knew I was in the right place to be. Although it was a hectic Saturday (to be expected), from the beautiful hard wood floors to the sparkly chandeliers, the ambiance made me feel at ease when I was previously so nervous to try on dresses for the first time. My personal assistant for the day was Julie, and she went above and beyond to help me find my perfect dress. We were given a beautiful private room that made the experience so much more fun. There was plenty of seating for my family, and a curtained area where Julie helped me get into each dress before standing me on a pedestal and pulling back the curtain to reveal my dress. Your first appointment is only 90 minutes, but I never felt rushed at any point. Julie was so great about having me try on different styles and running out and finding more dresses that fit the styles I liked. At one point, Carrie Karibo came into my room herself and added pieces to the dress I was currently wearing to make it look even better. It was so refreshing to have the owner come in and spend quality time on her Saturday making me feel special and all the more beautiful. After trying on about 10 dresses, I fell in love with my final dress. Carrie gave me flowers from the vase on the front desk and turned on "Here Comes the Bride" music so that I could practice walking down the aisle - so sweet! And even turned on some dancing music to make sure I could get low and dance in my dream dress. Altogether, I think we spent over two hours in this shop and never felt rushed one time. After saying yes to the dress, they popped a bottle of champagne and enjoyed the moment with us. It was the most amazing experience I could have ever imagined! I did not plan on finding my dream dress the first time I went shopping, but I truly believe that because Carrie Karibo brought so much positivity and love into this special day, I found a dress I would have never thought I'd pick. If I didn't love my dress so much, I would go back just to enjoy the day all over again! read more

I had THE most amazing experience working with Carrie this weekend. I'm the type that literally needs to see everything and try everything on before I can make a decision and she was so patient and full of great advice and ideas to customize my dress to make it exactly what I want, right down to every last sparkly detail. She is so knowledgeable on all of her designers and it made such a difference working with someone who is such a master of her industry. Her shop is absolutely gorgeous and the spaceous rooms, perfect lighting, champagne, etc all added to the total experience. She even had one of her employees play my wedding entrance song and gave me a bouquet off her desk to help me visualize my day. I drove from Cleveland to come to the bridal district and I HIGHLY recommend Carrie Karibo to brides to be from all over, she even offers shipping and insurance to make buying from out of town a breeze. I Love my dress and I loved my experience here! read more

My bridesmaids purchased their dresses from Carrie Karibo and needless to say I am very disappointed in their professionalism in handling problems that have arisen throughout the process and their inability to be apologetic for their wrong doing. I dealt with two very rude employees in one visit. I will never give them my business again. read more

The selection of dresses for the bride and bridal party are beautiful! Something for everyone. The ladies are delightful - helpful and professional and make each and every person feel special. Our dresses even came in early - a low stress, fun experience. read more

Wow! I don't even know where to start. First, I am from NYC so my only interaction with Carrie Karibo has been on the phone or email. I found my dream dress, but I couldn't buy it here so I was on a search to buy this dress! I must have emailed or called about 20 salons all over the US and CK was the only one willing to help! I knew I was taking a risk buying the dress from a totally different state, without seeing it or knowing anything about the salon. However, Carrie and Julie were so happy to help me and they went out of their way to make it happen! I even had a nervous moment of uncertainty about sizing and must have emailed them a dozen times but they were so sweet and supportive and talked me through it. I just got the dress in the mail last week and I nearly cried! It is gorgeous, came perfectly wrapped up and fits like a glove! I cannot thank them enough for making my wedding dress dream come true! Thanks a million Carrie and Julie!! read more