Came from Lexington to find my sister's dress. Although we came a few minutes late due to weather,…read moreour consultant, Hayley, immediately jumped in and was so excited to help. The other consultants on the floor were friendly and helpful. I liked that they had food and drink options (we didn't partake) and they had a lot of options for full-figured women which is sometimes rare in bridal. Thanks to Hayley, my sister found the dress of her dreams and the veil to match! Since we're from out of town, Hayley triple checked all the details and made sure we knew the next steps. Most important--they stuck to her budget! Can't wait for my sister's wedding, all thanks to Lace!!

I can't thank the ladies at Lace enough for the experience I had while dress shopping. They were so…read morepatient with me (as I am VERY indecisive), so kind, and constantly working to make sure we were working with styles that I liked. I would HIGHLY recommend Lace Bridal!

I recently went looking for wedding dresses and found this store amongst the Reading Bridal…read moreDistrict shops. For my appointment, I had the last one of the day on a Wednesday and I was the only bride trying on dresses. They had quite a selection of dresses to try on and most were what I was looking for. The bridal stylist I worked with was Brigitta who was very patient and wonderful. She worked with me to understand what I liked in a dress and if I was not liking a feature. She took my opinion into consideration especially when out in front of my family I brought who had loud opinions. Online and from what I found, the dresses were all under $2,000 just as advertised. I unfortunately did not get my dress here but would definitely recommend this shop.

What an amazing experience from purchasing- wedding dress very attentive even checked in after…read morewedding, Awesome experience and my daughter looked absolutely stunning on her wedding day!!!and kept in budget under $1500

This place is a hidden gem. Loads of prom dresses to choose from and very well organized. Staff was…read morevery helpful finding dresses for my daughter that was her style. So happy we found this place. I would just recommend if you're getting your daughters formal dress there, take it somewhere else for alterations. The lady the recommend that comes in for alterations was very rude and condescending to my 18-year-old daughter who was paying for everything by herself. No one told us ahead of time that she only took cash and she basically said that she does not deal with children. I have a very responsible and independent 18-year-old daughter at home and she would not deal with because she was there for a prom dress alteration. She kept referring to her as a "child". I will definitely go back for dresses but I will take my alterations business elsewhere

Very rude at my recent visit last week. Also I had a dress for my daughters prom on hold before…read moreCovid and I was making payments on it and then Covid hit and I asked for my money back because they canceled prom and they refused to so I lost my money. I gave them a chance even after that and after this second time we will never return and I have spent hundreds and hundreds of dollars over the past six years there. It's crazy to think that as a business owner you would be absolutely rude to a customer that you have seen every single year that was willing to put money into your store.

Service here is super pleasant and the store is clean. But it's very small and they basically had…read morenothing that I was looking for. Also, if you're a smaller size, they are not likely to have much for you in general. If you want clean and basic, this is a great option! Unfortunately, I am the opposite and wanted something more unique. I like lace, beading, pearls, and glitter. She brought out of few cute options but they just didn't work for me. The value is there if you can find something you like though. Oh, I will say, I didn't like having to wait outside of the building until they were ready for me. It seemed unnecessary considering I was alone and I saw nobody else inside. (I was cold out there lol)

The business model sounds great, but what you see on Instagram does not match reality…read more The dresses were often looking dirty and worn. As other people have noted, you can't touch or look at any of the dresses so the experience depends on the stylist picking things out. I think this model is weird because the stylist clearly did not understand what I was communicating even though I had pictures and described what I wanted. The worker called me well in advance to ask me about my venue, style of dresses I like, etc. then, on the day I went for the dress, the stylist asked me the same questions again. What was the point of that ten minute call. I also told the lady and the person on the phone I want a certain style of dress. They kept on bringing out random dresses in styles I told them I did not like. After an hour of politely trying on dresses I didn't like, she said she didn't have any dresses in the style I like. If this is the case then I don't know why they didn't just say that and we both could have saved our time. There was not a lot of selection and it also took forever because she was looking for dresses as we met instead of preparing beforehand so there were long pauses. Maybe come here if you want to try on a variety of styles and are okay with long pauses between trying things on. After having to do alterations and dry cleaning the obviously worn dresses, I'm not sure you are saving money by buying a sample dress either. The dresses were not cheap.

If I could give this store zero stars I would. The way they treat their customers no one should…read moregive them a cent. The Asian woman employed here is EXTREMELY RUDE. My sister went with her two friends to shop for their prom. The woman told them they better be able to afford the dresses or they couldn't try the them on. My sister and her friends were shocked; however, the dresses in the window were very pretty so they stayed. My sister was having trouble tying the back of a dress since she was alone in the fitting room so the Asian woman came to help her. The dress fit her somewhat tight which was what she was looking for, but woman told her she was too big for the dress and needed to get a bigger size. My sister is not even curvy or heavy set. She can home in tears. She showed me a picture of her in the dress and she looked beautiful. Shame on this place.

If your looking for a prom dress, I'd say go here! Best costumer service I have ever experienced…read more They helped me get on the dress, let me try on shoes and tiaras, and even lowered the price for us! The dress I bought could have been 500 dollars at other stores and I got it for 300 no tax, and it was a big ball gown! They have dresses in there that are much cheaper than that and they're willing to work with you on the price. I'm defiantly coming back next year to get my senior dress!

We had an appointment here today and our stylist was amazing. It was my daughter's first ever…read morebridal dress try on and the vibe was great. They were patient and listened to her feedback. The selection was great.

Great, professional service. Taylor was awesome. Knew exactly the perfect dresses for my daughter…read moreto try on. Shop had many styles and designers to pick from. Very nice place. No stress and no pressure. She said YES TO THE DRESS!

Had the best experience ! My daughter knows what she wants and was very nervous about finding her…read morewedding dress , but Tia was amazing !!! Highly recommend !!!!

My consultant was absolutely amazing and I picked a beautiful dress that I absolutely fell in love…read morewith (first photo). 6 months later I go to get my dress and I told them the color wasn't right. I swore I picked an ivory underline but they kept telling me I didn't. I asked to see the notes and the guy up front was extremely rude. He insisted that they don't keep notes since I paid for my dress in full the day I picked it. I am so disappointed with the dress I picked up (second photo). I have been absolutely crushed over it. I feel like I got the cheap version of what I wanted.

UPDATE 6/16/25 changing my review from 1 to 3 stars. Carrie…read moreherself called me and we discussed some of the issues below. I appreciate a business that follows up with their reviews personally. I am not here to ruin her business by any means. I think there was some miscommunication. Thank you for following up Carrie. I rarely write negative reviews, especially for small businesses, but my experience yesterday was deeply disappointing and not at all what I expected from a shop I once held in such high regard. About eight years ago, I visited this boutique with my mother to find her wedding dress. That day was magical -- we ended up purchasing her wedding gown, my prom dress, and my bridesmaid dress all in one visit. I've held onto that memory ever since and always knew I wanted to return here when it was my turn to be a bride. Fast forward to yesterday -- I was finally shopping for my own wedding dress. I came to the appointment prepared with photos of a specific style I loved from another boutique in Chicago, hoping to find something similar. I expected the consultant to take a look at the photos and guide me through the options they had in store. Instead, I was told to go sift through what felt like thousands of dresses in the showroom myself and pull anything I liked. I was completely caught off guard. It made me feel like I wasn't being taken seriously -- despite the fact that my family was ready and willing to spend upwards of $10,000 on a dress. At every other bridal boutique I've visited, the consultants were proactive and knowledgeable, pulling dresses that matched my vision and offering thoughtful suggestions. Here, it felt chaotic and impersonal. I was left wandering, unsure of which dresses were which -- whether I was looking at a ballgown or an A-line, I had no idea. I'm not an expert, and I was hoping for guidance, not guesswork. Another unsettling moment was when my mother-in-law and sister-in-law arrived and were asked to wash their hands -- something that neither I, my mom, nor my maid of honor were asked to do. That inconsistency was noticeable and left my mother-in-law feeling singled out and uncomfortable. I've been to high-end bridal salons in Chicago, with gowns priced at $20,000+, and none of them had this kind of policy, let alone enforced it so selectively. Throughout my appointment, the person assisting me was not attentive. Dresses were poorly clipped, and my maid of honor had to step in multiple times. The consultant often disappeared, leaving me waiting with no idea where she had gone or what we were supposed to be doing next. At one point, she even told my MOH that she "didn't know how to help me," which was shocking considering I was very clear about the style I wanted. It wasn't a difficult ask. While my mother did end up purchasing a mother-of-the-bride dress (which looked stunning on her), we were surprised at checkout to see that a tip -- starting at $100 -- was essentially required. There was no option to opt out, which felt inappropriate given the quality of service we received. We're always happy to tip for great service, but in this case, it felt forced and unearned. What saddens me the most is how far this shop has declined from what it once was. Reading some of the recent one-star reviews, I see similar experiences, and I was disappointed by the defensive or dismissive tone of the store's responses. As a business, it's important to take feedback with humility and use it as a chance to improve, not belittle your customers. I truly wish this had been a different experience. I had high hopes based on wonderful memories, but sadly, this visit left me disheartened and disappointed.

Came to Carrie Karibo to help my best friend find a wedding dress. We were helped by Susan. She was…read moreextremely pushy, aggressive, and overall made a poor impression on us all. She made us feel rushed and would not allow any of us to help the bride because Susan had a "time frame" (everywhere else we went was very flexible with timing). Made all of the brides friends and family feel uncomfortable and unwelcome. The bride found a dress that she absolutely loved but the experience made her go else where to find her dress. Acting like a car salesman is very off putting and I really hope this is addressed so no other brides have this experience.