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Shop Charbon

5.0 (3 reviews)
Closed • 10:00 am - 7:00 pm

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1 year ago

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3 years ago

Great quality and the people are great and very helpful! She spent a lot of time and help me find the perfect jeans

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4 years ago

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Rue 21

Rue 21

(2 reviews)

Westwood

This store has the rudest women working in it. They do not greet you, do not assist you with…read moreanything, if you do decide to ask for assistance they become angry. Horrible work ethic, no customer service skills what so ever. I highly recommend NOT to shop here.

These associates must be miserable working here. I shop with them frequently (NOT THIS…read moreLOCATION),for my daughter and have always had great experiences with friendly, helpful associates. So I had the same standards for this location, I guess my standards are too high. First off the store wasn't busy AT ALL (should've been 1st flag with it being a Saturday and all), we were never greeted. 2nd my daughter had to interrupt 2 associates making plans for after work that night to get a fitting room (how dare my child be so rude) and the associate was obviously angry for the interruption so they'd have to do their job. And lastly the 3rd was at checkout, the associate who was ringing our purchase was very visibly disgusted by the fact she was being forced to do her job spoke not a single word to us and shoved our entire purchase into 1 overflowing bag, how dare she even bother to thank us. So we get home and pull the waded mess out of the bag to seethe scrappy sandals that were purchased still had the security tag still on them and severely damaged by the display holder they use and when I found my receipt in the mess I wasn't given the sale on 2 pairs of shorts. So I did the return today at the same location. Again, I wasn't fretted by either associate holding up the registers and the associate doing my return transaction didn't even ask if I wanted an exchange. Instead she angrily demanded "You got a receipt for ' dis? You got I.D.? You need da card, you got 'dat?" So she snatched the demanded items off the counter and got whom I assume is a manager (he looked equally as miserable and aggervated as she did. He didn't even bother to say hi to me. So he did his thing on the register and walked away. She tossed my belongings onto the counter and stated "insert yo' card" completed my refund told me to sign the refund receipt and tossed my copy over to the side. She wasn't even trying to give it to me I picked it up and asked if it was my copy to which she actually did respond as she was already away from the cash wrap area "yea " never looking back at me. I'm a manager in retail and I always try to let companies know when I've had a positive experience, I know there's always something negative to say, however this to me was extremely unprofessional, and maybe they need to reevaluate their staff. If you hate your job that much maybe you should reevaluate your career path.

Shop Charbon - accessories - Updated May 2026

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