Hmmm...I thought I had been to a Shoe Carnival before, but maybe not. I didn't remember them being…read moreso similar to a Payless! I stopped in because they were obviously having a sale with merchandise out on the sidewalk. Went on in & wasn't too impressed. Although they had signs up with name brand merchandise, the signs did not indicate where you could find it. Of course I was there while every parent & child were searching for school shoes. I got out in a hurry! Probably a good place for athletic shoes, I think.

This is the only shoe store for me. I have two growing teenagers that need good name-brand shoes…read more We like the BUY ONE GET ONE HALF OFF sales. When I need shoes I try to do it without my daughter... but most the time she ends up with a pair too. One my dogs ate my brand new shoes! Devastated, I went back to buy a new pair, and they were out of my size. I was crushed. Seeing my disappointment the manager called around and found me a pair from one of their other stores. Now that's service! They really get my passion for shoes. Thank you Shoe Carnival, you are the BEST.

Amazing service and caring people they were helpful with trying to pick out the size I needed for…read moremy boots

Always helpful. Have been buying redwings here for years and have never had an issue. Returned a…read morepair that had a defective sole after ~20 days with no questions asked and received replacement pair the next week.

My husband and I stopped in on the recommendation of my father in law, and we couldn't have had a…read morebetter experience. Neither of us are runners, but I spend a lot of time standing and we both want to start taking better care of our feet. Shoes are less expensive than surgery. So we thought we'd pop in and just pick up a pair of shoes. Our experience was so much more than that. They measured our feet, evaluated our walk, and selected several shoe options for us based off our needs. We both left with a very comfy new pair of shoes, and I ordered a second pair for work. Moving forward, I don't think I'll go anywhere else for athletic shoes.

Great experience! As an older, overweight walker, I was a little anxious about going into a store…read morededicated to runners. However, I really wanted a professional to fit me with appropriate shoes for walking. Amy was so pleasant, patient and professional with both my friend and me. I will definitely return when I'm ready for a new pair of shoes!

We came to pick up a rental tux for a wedding. Staff were friendly and helpful. The fit was…read moreperfect, told exactly what we could keep and what needed to be return. This is a big location with many pieces on sale.

absolutely worst service you can have at a retail store. if you have to order boots you will never…read moresee them. I ordered a pair of boots 2 months ago and called once a week and I am always told they will be in next week. the ladie who does the ordering was supposed to call me and never does she needs to be fired and find a different job. this same thing happened 2 years ago and still haven't even got a call that they are in. this place is an absolute joke.

I purchased a blue top for myself thinking the sizing would be true. I found it runs small. I went…read moreto hopefully exchange it and was told no refund or exchange. The sales associate told me it was a "last act" item and refused to do anything. I asked where it says no return or exchange, she showed me a small abbreviation that being very small that I couldn't see it . When I purchased it nothing was said about "last act" the rack they were on didn't say sales are final. It's not about the amount of the item, it's about retailers secretly screwing the public. I wonder how many more consumers are being duped by Macy's. Maybe we can stand together and make them stop defrauding the public . Pictures will show my point. Never again will I grace their business.

We had a good time walking around Macy's looking around for items in purchasing things to take an…read morehour trip. The man at the counter that waiting on those was very friendly and we talked about the Steelers football game which I enjoyed. And store was nice and clean.

Love the Dillard store here, not too far away from home, has everything you may need in a…read moredepartment store, shoes, cosmetics, dresses, sporting clothes etc. the choice is vast, the brand is decent, not as fancy as Kenwood, but adequate for everyday. Staff are friendly, fitting room always cleaning.

I am extremely disappointed with my recent experience at the Dillard's Crestview Hills, KY…read morelocation. I attempted to return a new Spanx item that still had the original tags attached and I had my proof of purchase. During the return process, the store manager Angela, denied the return and stated that the item smelled like marijuana. I was surprised and uncomfortable with this accusation, especially because I do not use marijuana nor am I around anyone who does. What was most concerning was the way the situation was handled. I felt embarrassed and disrespected as a customer. The interaction left me feeling that assumptions were made about me rather than my return being evaluated fairly and professionally. As an African American customer, I left the store feeling that I had experienced treatment that may have been influenced by racial bias. I understand that retailers have return policies and the right to inspect merchandise. However, every customer deserves to be treated with dignity, respect, and professionalism. A customer should not be made to feel accused or stereotyped without clear justification. I have contacted Dillard's corporate office and requested that this incident be reviewed. I hope the company takes this matter seriously and uses it as an opportunity to ensure all customers are treated consistently and respectfully.

I had very bad experience today in this store the manager…read morehas not class, he doesn't know as treat the peoples and very disrespectful. it was very rude and telling me horrible words in front of my daughter that she has 3 year old.

When I arrived I was never greeted and it was only one person in the store. Okay.. so I waited till…read morethe sales person finished with one then it was my turn. He assisted me then went to the back and 13 min later he returns then I asked for another shoe size he said I have the size you looking for in women's. I said my son is not going to wear women shoes and walked out because I got the feeling that he didn't want to help me. I'm not from Kentucky and I felt unwanted there. Would not recommend to anyone.