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    JoS. A. Bank

    3.7 (12 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 1 week ago

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    4 months ago

    Michael provided excellent customer service. Great advice, recommendations and assistance with tailoring. A real pro!

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    White House Black Market

    White House Black Market

    2.5
    (2 reviews)
    0.1 mi
    $$

    I was recently perusing the Kenwood store and suddenly fell in love with a pair of shoes. Yes,…read moreladies, you know how it happens. All of a sudden you see a pair of shoes and you just have to have them. I tried to get several sales associates' attention to see if they had them in my size, yet no one seemed to want to help me (hence, docking one star). It may have just been my perception, but the sales associates seemed to be more interested in helping the older customers than me (my attire of yoga pants and a sweatshirt probably didn't exude money). If they were crazy busy, I'd understand- but that didn't seem to be the case. Finally, a younger, sweet employee said she could help me. I wish I remembered her full name, I just remember that it started with an H. Of course, they didn't have any shoes left in my size in the store. She searched online and the surrounding stores, with no luck. Saddened, I figured it just wasn't meant to be. This awesome sales associate then went above and beyond by calling corporate. She said they can search all stores in the country for my size. Cha-ching! A store in Virginia had the last pair in the country in my size. She was able to get them shipped to me free of charge- and allowed me to use my $20 off a purchase of $80 or more coupon! I left an incredibly satisfied customer. I've already worn my shoes twice :).

    This store has egregious customer service. My wife has spend hundreds of dollars here. Today, we…read moretried to return her very first return item, and we were informed that the store couldn't accept it as we were beyond the return limit...by two days. The dress has not been worn nor tags removed. There was not even an offer for exchange. It was simply "I'm sorry" followed by blank stare. Was the store correct by policy, yes. Was the policy in the best interest of satisfying future returning customers, no. The good news is that there are so many good stores in Kenwood mall that we don't have to go far to make up for the removal of this store from our target shopping locations.

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    White House Black Market
    White House Black Market
    White House Black Market

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    UNTUCKit

    UNTUCKit

    3.3
    (3 reviews)
    0.2 mi

    I spent $75+ on a short sleeved shirt today. It hurt a little, but it also felt oh-so-right. To…read moresome people that might not sound that bad... but for me, it was definitely a tough bullet to bite. Nonetheless, it was a bullet I chose to bite. Here's why: 1) A trendy-casual looks works great for me in my personal and work life, so it's great to have shirts that I can wear untucked with a nice pair of jeans or chinos. It's the absolute worst when you find a shirt you love, but it hangs so low that you would look absolutely ridiculous with it untucked. UNTUCKit shirts are the perfect length and sit just below your waistline to give you that casual look without trying too hard 2) The sizing of the shirts. It's pretty interesting what they do here. They have "try-on" shirts that you try-on for size and then they mark a card with your size. They do not have all sizes on display for all shirts. They keep them in the back and bring them out when you decide on a design you like. This might seem weird... but once I found the perfect size, I loved how mindless the shopping experience became. It would be all-too-easy to just walk back in and snag another shirt without even trying it on. They had in-between sizes (i.e. Large slim; in between a medium and large) too which was really great for making sure that you get that perfect fit. Nice touch, UNTUCKit. 3) The staff was friendly. Shopping experiences can be intimidating. Especially when staff is rude/unhelpful... But here, I have to give them credit. The staff felt super approachable and made great suggestions on sizing/design options. I felt at-ease right away. Even when I found an online-coupon, the staff was accommodating and made sure that I could use it in-person, too. Here's what I think could improve: - The long-sleeved shirts' sleeves are well... too long. When I commented on this, the staff member assisting me said "everyone says that." Hopefully UNTUCKit corporate is listening? I think that would be a great improvement. (But maybe they assume that you'll always roll them?) - I'd love to see more design styles. Don't get me wrong, the styles they have are great... but it's also a relatively small store. Especially if you're keeping more of the product in the back, I think some more diversity in styles would be awesome (especially since the sizing/fit of your product is so great). There were also a couple of the cotton shirts that had a very papery-feel to them... with a high sticker price, those didn't seem like a good choice. - The value. I feel confident and attractive in my UNTUCKit shirt, but that feeling definitely came with a high price tag. I understand that the product is well-made and the sizing feels very tailored, but $80+ for these? I mean... c'mon, the profit margins on these have to be through the roof (I honestly don't even want to know). Will I buy more? Man... I'd love to tell you that I would never spend that much money again on a short sleeved shirt... but it fits so damn well! The value is my only real "ding" here that knocks off the star, and that certainly rests on the shoulders of corporate. Speaking of responsibilities that rest on corporate... The photos on this Yelp page (unless corrected) currently have misspelled "Cincinnati." I did cringe a little. We're a proud people, UNTUCKit... But when it comes to this store and their product...The staff here is great and the store and brand have a lot to be proud of.

    I wandered in this store just window shopping since I'm a big fan of their products. As I was…read morewondering through the store I informed Sammy one of my favorite UNTUCKit shirts had torn. He said they could help me replace it. Two weeks later I came back with my torn shirt and no receipt. They looked up my receipt on line and helped me exchange my shirt for a newer and cooler one. Maddie Megan and Sammie exceeded my expectations. Great product with better service!

    Ann Taylor

    Ann Taylor

    1.5
    (2 reviews)
    0.2 mi
    $$$

    I actually came into the store to find some new outfits to purchase for the holiday coming up. I…read morewas really disappointed to see that I was in the store for more than five minutes and nobody has said anything to me. Everyone was just kind of talking in their little groups, not paying attention to the customers in the store. I actually watched several people walk in and not one person was ever addressed with even a hello or do you need help. I actually went to the employees and I said I wanted to make a comment. Simply put, I said that I was very turned off by their business for the fact that I had been in the store for so long and nobody had ever asked me for address to me anything. And all they could do was nod their head, and say nothing. How professional! Will be emailing corporate.

    I went to Ann Taylor yesterday to find a suit. The store was fairly busy, so I kept to myself and…read moretried on a couple options quickly. When I went to check out, my mom had a question for the cashier (let's called her Pleasant because she was actually very nice) about some pants, so Pleasant started to help my mom and left her post at the cash register. Another associate, who I can only assume was some sort of manager cause everyone kept screaming her name (Lexi), came to check me out while my mom and Pleasant were running around the store. Lexi rang up my suit jacket and I asked why the 40% discount advertised all over the store hadn't been applied. She told me the discount didn't apply to suiting. Ok, no big deal, I've worked in retail I know there are limitations to sales. Anyway, Pleasant came back to help finish ringing me out cause Lexi "[couldn't] handle doing the register". Pleasant then proceeded to take 40% off my suit, so I questioned if that was right cause Lexi had just told me no (I was trying to correct Pleasant's error without being a b***h about it- I'm the type of person to always bring up discrepancies even when they are not in my favor). Pleasant calls Lexi over to clarify the discount at which point Lexi turns to me and says in the sassiest way possible "I JUST told you the discount doesn't apply to suiting." I think i was in shock from the amount of sass I just witnessed cause then a flurry of 3 associates somehow decided to allow me to have the 40% discount anyway (I'm still confused about that cause in my mind I was just trying to tell Pleasant that the discount shouldn't apply to my suit). I guess I'm appreciative that all the confusion just saved me 40% on a suit that shouldn't have been discounted, but I can't get over the way Lexi spoke to me when I was only trying to help save Pleasant's butt. Pleasant apologized like 80 times for which I thanked her cause she was extremely nice and helpful throughout the entire process. I don't know if Lexi is always like that, or if I caught her in a particularly lovely moment, but not every customer is out to scam retailers. I've worked plenty of retail jobs and know exactly how stressful it can get, but I have also never, ever been spoken to by someone like that, especially when I was spending over $200 in their store.

    David's Bridal

    David's Bridal

    3.1
    (64 reviews)
    0.2 mi
    $$$

    I made an appointment online and the process was super simple. I showed up a little bit early with…read moremy mom and as we waited we were directed to look around at the dresses on the rack while my consultant was finishing up the previous appointment. After looking online there was really only one dress that I wanted to try on but there ended up being several other dresses that caught my eye as we looked around so I tried those too. Although I wasn't completely sold on any dress at David's Bridal and I didn't end up purchasing anything, I'm giving the store 5 stars simply because of the size inclusivity of the available dresses and how amazing my consultant was. I needed a size 18 dress to accommodate my hips and I was able to try on every single dress I wanted in that size because they had that and larger sizes in stock. It was Amazing!! My consultant was also so patient and helpful getting me in and out of all of the dresses and even recommending things for me. This was her first week working there and she seemed like a pro. I probably won't end up buying my dress from here but for my first time trying on wedding dresses the entire experience from start to finish was a dream. Highly recommend coming here as an option in your wedding dress hunt.

    Beware of any online purchases that you hope to exchange or return at the box stores, it's not as…read moreeasy as they act like it is on the website! I bought six mother of the bride dresses and none of them worked for me. I called David's bridal before I ordered them online to confirm that I could return them to the store as it is stated on the website. When I got to the store, it was evident that the box stores are "separate" from the online David's bridal and they do not appreciate returning online purchases at their store. Because of a glitch on David's bridal side and after more than an hour in the store waiting, only five of the six dresses I was returning were showing up to be returnable. After being told, I was on my own and had to call the general 1-800 number to try to figure out what happened to the sixth dress, I was finally given a UPS return label a week later from the online David's bridal just to find out that they charged me $15 to return the dress that I had in person at the store a week earlier to return! I did not find the customer service to be helpful or friendly. I would never shop at David's bridal if it was the last bridal store left in the United States!

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    David's Bridal
    Saying yes to the dress :)
    Saying yes to the dress :)
    This store has lots of dresses! And the people working here are very nice and friendly

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    This store has lots of dresses! And the people working here are very nice and friendly

    JoS. A. Bank - menscloth - Updated July 2026

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