I needed to make some alterations to a suit that I bought at Men's Wearhouse. Because it had been over a decade since purchasing the suit, the store manager at the Colerain Ave. store told me I would have to go to the Tri-County location.
When I arrived at the Tri-County store I was greeted by a gentleman that I later found out was the store manager. He seemed a little brutish and forceful. Even once he knew that I was just there for an alteration, he had a tone that seemed like a high-pressure salesman. He quickly addressed my needs, took my suit, and gave me a receipt to pick up the suit a week later, on a Wednesday at 4 pm.
A week later, I was out running errands around 2 pm, so I called the store to see if my suit was ready ahead of time. When I called, I used Yelp to find the phone number. I ended up reaching another store. They were very friendly and gave me the correct phone number.
When I called the correct number, the man on the other end of the phone asked for my first and last name not once, but twice. He then put me on hold for ten minutes, only to return to the phone stating that he had gotten sidetracked and needed my name again. I gave him my name a third time, and he put me on hold again, returning a minute later to state he couldn't find my suit and asked me for the salesperson named on the receipt. I looked at the receipt and realized that the salesperson's name was illegible. I took a few stabs at it, but he didn't recognize any of my guesses. At this point, I was almost to the store, so I told the gentleman I'd just show him the receipt once I got there (basically defeating the whole point of my calling ahead).
When I arrived to the store, one of the salesman greeted me, then disappeared in the back for five minutes before returning. It seemed like he had a little trouble finding my suit. He was very friendly however. He was also able to decipher the the chicken scratch on the receipt to inform me that the person who had helped me on my first visit was the store manager. I was shocked that the store manager would have such poor customer service.
As I left, I told the salesperson that a phone number for another store was listed on their profile on Yelp. I was trying to help, so that they could correct it, but I think the salesman totally missed the point. Instead of making a note to fix it later or telling his manager, he handed me a business card with the correct phone number. Normally, I'd go on Yelp and fix the phone number myself, but I was so disappointed with the experience, I just left it alone. So be forewarned, the number listed on this profile is for another store. read more
