I will begin this by saying I am not completely against the e-collars (though I have been told we were taught to use them incorrectly here), I am unhappy with the poor service and training that has caused many issues with my dog.
I brought in my 6-month-old Rottweiler puppy for an evaluation in September and I signed up for Stay & Learn 3 in October. I spent over $1,300 on a year long program. My puppy went to puppy classes at PetSmart and he was doing great. He really only had 1 issue we wanted to address at UU which was our dog's leash walking and lunging at passing people and dogs. The lunge was not aggressive, it was playful but not good. He was also a little shy but NEVER aggressive or mean when meeting new people. This changed after UU and nothing ever happened with me or my fiancé...
I was a little weary of the shock collar, but I was told multiple times at the evaluation that,"You have a Rottweiler, he can handle it". I wanted him to be well trained and I felt like I was getting ahead of behavioral issues.
We began the program and our dog was doing pretty good. He progressed to group classes in December, and then off leash classes. A couple months in, he began having issues with other dogs in class (and he had been to daycare many times and had 0 issues with dogs prior to this). My dog also began to grow very very fearful of meeting people when I took him out or to work with me. He began growling, barking, and was very tense when meeting new people, and he had NEVER done this. He did have good days at class, but many bad days.
At the training classes, my dog had a e-collar and choke collar on. I begged and begged the trainers in class for help, before and after classes, and was usually told a variable of "up the dial or use the prong collar more". The issue was not getting better, it was getting worse. In May, after a particularly rough class, I reached my breaking point when I asked for help and the trainer told me "pull the collar harder, he's a big boy". I saw him yank the collar and my dogs face when he did this, and I knew this wasn't right. My fiance is 6'3, 250 pounds, how can you tell a man like that to "pull him harder", he could strangle our dog on accident from this! My dog hates men now, wouldn't be a shock if something happened with this trainer and now my dog thinks he will be hurt by men. I also asked if we should still take him to group off leash classes because I wasn't comfortable, and they told me "well, don't take him then". Isn't the whole goal for them to be socialized, well-behaved, and have fun?
We stopped classes after this (5 months into my 12-month membership) and stopped the shock collar. I spoke to several trainers who follow the positive reinforcement method, and they told me to stop doing what we were doing immediately, punishing our dog was not working and was not going to work, no matter how hard we shocked or pulled.
In June I called UU and asked for a refund for the remainder of our membership since this was clearly not working out. The owner called me within an hour. We expressed our concerns and his response was essentially that our dog had improved and HE was offended we didn't believe in them and their training. I hate the manipulation tactic. He also refused to give me a portion of what I paid back. He "paused" my membership if we wanted to try again (I will never do this). I begged for some of the money back so I could help my dog and find a different trainer, something that isn't cheap. The conversation was pointless and ended on we will agree to disagree.
Months have passed and my dog is slowly making progress without the e-collar or prong collar. We are working on getting another trainer but are weary after this experience and after I essentially took half of the $1,300 and threw it in the trash. I am sad my sweet dog that loves going out and did everything with us isn't able to anymore. What started as a playful lunge for attention progressed in this program - leash aggression/reactivity and stranger danger.
If your dog requires or you think might require more help and training than a "easy" dog, this probably isn't a good place for you. My dog clearly needed help and we were ignored and his needs were not met. I always heard dog trainers don't make money because they care so much about people getting their dog's trained, that they give away their services for too little money. Clearly not the case here. They could not give a sh*t about my dog or our family's well being. The money I paid to have my dog have more issues than before is worth more to them the our whole family's happiness.
UPDATE: We found a positive reinforcement trainer who is working with King and he is really damaged. Our trainer confirmed we were taught to use the e-collar all wrong. King is also taking a floral remedy by Dr Bach to help with his anxiety and help him move past whatever trauma he was put through. We have a long road ahead of us but are working on it. read more