Pam and her team and Paws Landing are GREAT!! My husband and I are "new" to having a puppy and…read moreresearched online the local places that had "doggy day care". We went to a couple of places, one even where you can watch on an app that was closer to us, but when we went to visit the place, we did not like the "vibe" of the place. When we took a tour (just call, and they will let you take a look at the facility before hand) of Paws Landing, we immediately felt great! We had our puppy for an half day "evaluation" with Durenda, which also made us feel at ease. She is marvelous!!! When we picked her up from that, she went over everything she did, and how she thought our puppy would do. They had her in a small yard first and let our puppy feel safe before they had her with the other dogs. I really like too, how they have the dogs separated into "small dogs", " large dogs" and "very active dogs". She has a great team working with her, watching over them, and most importantly taking care of them all day. They will always send you a text and email to confirm your reservation, which is great. They go inside and outside to play all day. If they go "all day" they will get a 2-hour rest, so they get a break from all the fun! But, believe me, when you pick your dog, they will be tired when they get home, which is "good thing"! Pam will send you pictures later via text of your dog, which is great to see at the end of the day. Now, that my dog has gone for awhile, she gets excited when we get there, and she is excited to see Pam and her team when I drop her off. Look no further for a great place for "doggy day care", Pam and her team will take VERY GOOD care of them, like they were one of their own!!!

We boarded our 3 schnauzers here with daycare and received daily updates, which gave us peace of…read moremind. They came home happily exhausted from all the fun! Pam is hands-on, attentive, and clearly dedicated to their care. We'll definitely return for future stays--highly recommend! Our 3 Schnauzers also get groomed by Roxanne here, and we couldn't be happier with that experience, either!

My boys love their vet- Dr. McJett! in addition to having an awesome last name, Dr. McJett is…read morekind, patient and knowledgeable. Everything you look for in a vet! We just moved here 5 months ago and after doing some online research found this animal hospital. We've had nothing but positive experiences - from check in staff to the vet techs, and docs. My dogs absolutely love Dr. McJett. The pricing is comparable to other places I've been and the service is top notch!

We are now 1 week shy of a year ago when this veterinary clinic murdered my dog!!!…read more If you LOVE your pet like a family member and NOT just a dog please DO NOT ever take them here. My dog unexpectedly became ill after his previous annual assessment of being normal. We brought him there 6 times & spent more money on him for diagnostics than any other of my dogs BUT STILL never got a clear answer of what was wrong. THEY SENT my dog into respiratory distress, I'm a nurse (completely competent to count, respirations )and I called them with my dogs respirations rate And they told me I was exaggerating and I did not need to bring my dog in, but I insisted, and when I brought my dog in the vet, tech took one look at him, looked at his blue gums and hastily grabbed him from us to be evaluated instantly by the vet. He was put on oxygen and at that point he was oxygen dependent due to hypoxia. still the vet walked in and said let's put them on pills and do more imaging. My dog have been suffering for 2 weeks due to the incompetence of this vet. I couldn't do it anymore. I would love to go into more details, but I am so traumatized by the horrific experience and the traumatizing death of my dog. I just can't do it in one day. I will update with more information. PLEASE, if you truly love your PET DO NOT take THEM there. They're all about MONEY and fresh GRADS THAT WILL be GONE in LESS than 6 MONTHS!!!!!.

I cannot rave enough about Action Pack Liberty Hill. We have 2 great danes that are used to having…read morefamily home with them. We do have to travel frequently and Action Pack has become a 2nd home. We no longer live in Liberty Hill (we actually live 2 hours away, and do the drive and plan all flights around ensuring we can bring our boys here). One of our very first stays our older dane had a health emergency, we didn't even see the issue prior to dropping off and within a couple of hours we got a call from one of the staff and they managed that visit end to end for us. They got him to an emergency vet, stayed with him for awhile, then once he was hydrated and well did the driving to pick him up, and then adjusted his care for extra attention once onsite. Our two boys are vastly different in age and play needs, and pretty joined at the hip - they modify the play for our older boy, even when they have a yard full of dogs, they can tell when he's reached his limit and just needs quiet. They are so attentive to know that our younger boy was struggling without the other and got them back together again. Here we are 2 1/2 years later of using them soley and when we arrive our boys eagerly hop out of the vehicle and run in and then anxiously await to go back to play. We have used other places and have watched our dogs panic and put the brakes on and refuse to go through the door. They have absolutely never hesitated here. So grateful for the care and attention they place on our fur family!

I am extremely disappointed with our experience…read more Our dog is a very anxious dog, but she has never shown aggression toward people or other animals in our care. After boarding her this time (we've been customers there for years), we were told she displayed behaviors such as growling and was no longer welcome to return. What I find most concerning is that this facility also promotes dog training services, yet there was no effort to discuss what may have triggered her behavior, offer recommendations, suggest training options, or work with us on a plan for future success. Instead, we were simply told not to bring her back. I fully understand that any boarding facility has the right to make decisions based on safety concerns. However, anxious and fearful behaviors are not uncommon in boarding environments, and I expected a business that offers training services to have a more knowledgeable and supportive approach. As pet owners, we trust boarding facilities to care for our dogs during what can already be a stressful experience. Rather than feeling supported, we left feeling judged and dismissed. If your dog struggles with anxiety or fear in unfamiliar situations, I would encourage you to ask detailed questions about how those behaviors are assessed and managed before booking. We'll gladly be taking our business elsewhere and won't be back with our current dog or any future dogs.

Love, love, LOVE!!! Everyone is always so kind and friendly! Even my dogs enjoy the visit here!…read more Staff are kind and caring and seem to really enjoy their jobs also! I NEVER worry about leaving my fur-babies here!

Be aware before booking here…read more The communication is extremely poor -- calls go unanswered, and it's nearly impossible to get a clear response from anyone. The staff is not only unhelpful but also comes across as impolite and dismissive when you do manage to reach them. What's even more concerning is the lack of management. No one seems to be in control or able to handle basic customer service situations professionally. I've taken all three of my pets here and spent over $6,000 in just three months, so this isn't coming from a one-time visit. Despite that, the only thing I was told when trying to resolve the situation was that the staff member is "commission-based" and wouldn't get paid -- as if that should be my responsibility. This is especially frustrating considering my pet had just undergone surgery at this same location and was not even allowed to have a bath. I canceled the appointment within 24 hours for that reason, yet they still attempted to charge me. Overall, a very disappointing experience. Poor communication, lack of professionalism, and zero accountability. I would not trust them with my pets or my time.

We have used them 3 times now for a week at a time in most cases. They are AWESOME! Everyone who…read moreworks there is SO friendly. The place is always clean and well maintained. I hate being away from my cat but she loves going there and sometimes looks bored when we bring her back home, haha! Get the "postcards" - they are SOO worth it!! Thanks Whiskers, keep up the excellent service!!! Angie and Russell Philips, Ashe the cat

This is adorable pet boarding facility that also has a little store. I went in this store to buy…read moresome pet grass. The people who worked there were so helpful, kind, and accommodating. This store is a wonderful place to go if you're looking for a small thoughtful gift for a cat owner. They have these wonderful peacock feathers for $1.75 each. They have great candles as well as other things. The decor is homey, quaint, and comfortable while quite stylish. They have ample parking. I will definitely be giving this store my patronage.

The people are true animal people ! The groomer did a great job on my young pup! They are just…read moregreat!

Dropped both of my pups off for boarding for 5 days and this has been the best experience I've had…read moreat a doggy daycare. To begin with their facility they do an evaluation (FREE!) which entails essentially a free day of daycare as they recommend for them to be dropped off at least for 4 hours. In addition, they are running a promo for 2 additional free days of daycare after the evaluation!!! In regards to the actual care for the dogs, you can absolutely tell the staff love the dogs. Or puppy at other daycare was extremely nervous to play/potty but not here she had SO MUCH FUN (never too much). For boarding, they give you a daily report card that includes so many pictures of the pups! In addition, they actually encourage owners to bring a bed/toy to make them feel more at home which most other places do not. On the last day they even gave both dogs a bath that wasn't requested by it was an incredibly appreciated thing they did. They have a webcam as well but I did not feel the need to check on it since I knew my pups were safe and having so much fun. It really took the worry out of our vacation I can truly not recommend playful pack and their staff more, we will absolutely be coming back!!

Great staff and super clean. The Doctor was super helpful and professional. They explained…read moreeverything in great detail and were very patient.

Extremely Disappointing -- Poor Communication, Hidden Fees, and Terrible Customer Service…read more Pointe 183 Vet used to be a great neighborhood veterinary clinic -- reasonably priced, conveniently located, and staffed by veterinarians I trusted. I especially liked Dr. Anderson and recommended her to many friends and neighbors. Unfortunately, since Dr. Anderson has been on leave, things have gone downhill. While I still believe the veterinarians are good, the customer service, communication, and overall management of this practice have become unacceptable. My most recent experience was the final straw. 1. Broken Promises and Zero Follow-Through. On Friday, I requested pricing for a one-month versus three-month supply of my dog's medication, along with a less-messy alternative that would be easier for my husband to administer. I was promised a response within 24 hours. Nobody called. When I followed up over the weekend, I learned the veterinarian wasn't even working. Why promise 24 hours without mentioning that? 2. Incomplete Information and Repeated Requests. On Monday, I finally received pricing but NOTHING about the alternative medication I had specifically requested. Apparently, communication between the front desk and veterinarian had fallen through the cracks yet again. How many times should a customer have to repeat the same request? 3. Outrageous Pricing. The clinic quoted $95 for one month or $285 for three months of medication. H-E-B quoted just $27 for one month. I understand veterinary clinics may have higher costs, but that difference is ridiculous. 4. Unnecessary Prescription Hassles. I requested a prescription to fill elsewhere and was told they could only provide a hard copy, not send it to my pharmacy. I explained that my dog had only enough medication left for Monday morning and needed it filled that day. They promised to mark it urgent. Given their track record, I wasn't willing to wait around for another broken promise. 5. A 45-Minute Wait for TWO Written Prescriptions. I arrived around 1:00 p.m., repeated my request AGAIN, and waited 30 minutes before John appeared with only ONE prescription. Other customers were being helped while I waited, and several pet owners were also waiting over 30 minutes to pick up their animals. I had to request the second prescription AGAIN and wait even longer. 6. No Answers About Medication Differences. The prescription John brought out was for a different concentration (250 mg versus 100 mg) than what I had purchased at the clinic two weeks earlier. When I asked why and whether that changed the amount my dog would need, his response was essentially, "I don't know, maybe it's cheaper." He made no effort to verify the answer with the veterinarian. That is unacceptable when discussing a pet's medication. 7. Inappropriate Conversations in the Lobby. While waiting, I witnessed a veterinarian openly discussing another customer's dog's breathing problems and potential death in front of everyone in the lobby. Regardless of the circumstances, sensitive medical discussions should be handled privately, not in front of other customers. 8. Surprise Fees With No Disclosure. After all this, I was informed I owed $20 for written prescriptions! At NO POINT during my multiple calls or in-person visit did anyone mention this fee. Customers deserve to know about charges BEFORE they're incurred, not at checkout. 9. Management Couldn't Even Follow Through. After expressing my frustration, John assured me the practice manager, Brooks, would call. That call NEVER came. Yet another broken promise and another example of the complete lack of accountability. Final thoughts: This wasn't one isolated mistake. It was a series of failures involving communication, responsiveness, customer service, transparency, and basic operational management. Customers shouldn't have to: - Repeatedly explain the same medication request. - Chase down information promised within 24 hours. - Discover on their own that the veterinarian is unavailable. - Wait 45 minutes for written prescriptions. - Receive inconsistent medication information without an explanation. - Find out about additional fees only at checkout. - Be promised a call from management that never comes. I genuinely liked this clinic and still respect Dr. Anderson. But good veterinarians cannot compensate for a poorly managed practice and staff who repeatedly drop the ball. I used to recommend Pointe 183 Vet without hesitation. Unfortunately, I can no longer recommend this place.

Libi is a 6 month old puppy with a ton of energy. They have a little group for doggies her size…read moreand she is so happy to see them once a week! I'm a nervous Mom but she is doing well and it gives us break from being puppy parents. I highly recommend.

Our dog Bebop loves Second Home! We tried another boarding facility and she got super stressed,…read morewhich is odd for her because she is a happy, playful puppy. I love the small group play, the daily report card with amazing photos and a descriptor about how she was feeling that day during the play sessions. The staff is also super friendly.

This is the only place I trust for dog daycare and boarding. Now that I'm semi retired and…read moretraveling, I love that my dog has a fun place to stay where he's not cooped up in a crate. Plus I can watch my dog play on the app. The staff here is so sweet and caring. I feel very blessed to have found this great place.

We used to love this place. And when they started offering discounted packages - we wanted to…read moresupport this franchise even more. But for the past five attempts to purchase discounted packages in bulk, the staff always says "we don't have any current specials." I have even pulled it up on my phone only to have them say "we don't see that offer on our end." Reached out to the owner and it's always the same run-around as to who we spoke with and a "I'll get to the bottom of it." But nothing other than excuses...and us continuing to pay retail. Those days are over. Too many choices when it come to dog day care. Can't determine if it's a training issue or intentionality since nobody seems to want to own this.

Brandi, did a great job, on our Aussie Doodle..Also best price, I could find in the area..read more

Brandi is excellent! After moving to Texas from Los Angeles we had to look for all new services…read moreand saw her great reviews so we booked an appointment. She did a great job with our two dogs and gave a full report on what she did and how they were. She only takes one dog at a time so she makes sure to take her time which allows her to focus on them. Prices were reasonable as well and she was very nice. Will definitely have her be our groomer from now on!