Absolutely unacceptable. Every time I've stopped by this facility, the staff are outside smoking --…read morewith the front door wide open -- letting the smoke drift straight into where the dogs are kept. This isn't just gross; it's dangerous. Secondhand smoke isn't only harmful to humans, it's been proven to cause serious health issues in dogs, including respiratory problems, allergies, and even cancer over time. The fact that the employees think this is acceptable shows a complete lack of professionalism, common sense, and basic compassion for the animals in their care. If they're this careless about something as obvious as keeping toxic smoke away from dogs, what corners are they cutting when no one is watching? I would never risk leaving my dog here. There are far better facilities that actually prioritize the health, safety, and comfort of the pets they're paid to protect. This place is a hard NO for any responsible pet owner.

I have a husky, so you know separation anxiety is a big thing for us, and it has been so hard…read morefinding a place to take my baby where he won't just sit alone in a crate/kennel all day. Enter Hounds Town. Yesterday was our first day: my boy got a full day of daycare, where he was able to socialize and play with six other dogs around his size. He also got a bath (with a blow-dry and the cutest branded bandana ever, which is perfect for my obsessive dog-mom scrapbook). While I did qualify for their lovely first-visit-free promo this time around, even if I hadn't the price for both of those would have STILL been cheaper than what I usually pay for just his bath. Overall, prices are extremely reasonable and competitive with other animal care facilities in the greater Austin area, but honestly I've tried quite a few places and it just feels like you get *more* at Hounds Town. The staff clearly love animals, and their jobs. Everyone is so friendly. I really can't understate the amazing impression I've gotten of this establishment, just from the first day! My boy came back to me relaxed and happy, with no signs of stress or anxiety. They've definitely earned a regular customer in us.

I have been taking my fur babies to Dr. Lane for years. He is kind, compassionate and a wonderful…read moredoctor.

This past Monday afternoon my husband brought our dog in Toby- who was attacked brutally by our…read moreneighbors two dogs. We knew that there wasn't much they could do but we had hoped they would try. We had also hoped for better service and bedside manner. When he arrived, the receptionist said "oh this is your first time here fill out this paperwork." - it's not our first time In fact we are long time patients for all three of our dogs. Then- instead of helping him or offering to let him wash his hands which were covered in blood they shoved paperwork in his face. Then- they proceeded to pressure him to make decisions on cremation when he stated he did not want that. No condolences- no comfort just payment options. I am so disappointed with his experience and the way the animal hospital handled this and our family. If you have a true emergency and need help- I would not advise going here. We will be switching our care somewhere else. We also have been way over charged for vaccines as well as being made to wait excessive amounts of time for appointments we show up to on time- and will be transferring care. On top of all of this we received a generic sympathy email instead of a phone call for our loss and our experience. Truly terrible and sad that this was our experience.

We had one of our dogs at the ranch for daycare for a couple of months. We got another dog and he…read morewent for a evaluation at the ranch. They informed us that he was too timid and did not make the cut as you may say. Even though they offer Training for situations like this, they did not offer it to us. In an unfortunate misunderstanding between my wife and I we put a stop payment on the recent payment that had been pulled for the first dog due to the plan to pull her from the location. We corrected the situation so that we could go through the process of having the one go back, and we were gonna get training for the other one that is dealing with being timid. We were told that the owners would have to approve either one of the dogs being there because of the stop payment, even though we had taken care of everything from the very beginning. All payments have been made on time despite that issue. When they finally got back with us, they told us that they could not take the dogs anymore because of what it happened. Obviously the owners do not believe in grace or forgiveness from what we can see. My review reflects the fact that while it is a nice facility and the workers do a great job with the dogs, from our experience, the ownership needs some prayer. So in response to Jana and what she posted. To say that payment was made later is very misleading. Payment was actually made on the same day that the issue took place. You make it seem as if it happened up to a week or more later. That is untrue and I do not appreciate it being posted as if that was the case. When we came in to pick the dogs up that afternoon, we informed the front desk person Aaron what had gone on and said we wanted to make sure that we still took care of any bills that were due and I immediately put it on another card just so that that payment was taken immediately, so please rephrase your statement unless you choose to mislead people in what really happened.

We LOVE The Dog Ranch! They always take great care of our girl, and she's always so happy to see…read morethem! The facility is clean and well kept, and the staff members are all super nice and helpful!

Love, love, LOVE!!! Everyone is always so kind and friendly! Even my dogs enjoy the visit here!…read more Staff are kind and caring and seem to really enjoy their jobs also! I NEVER worry about leaving my fur-babies here!

Be aware before booking here…read more The communication is extremely poor -- calls go unanswered, and it's nearly impossible to get a clear response from anyone. The staff is not only unhelpful but also comes across as impolite and dismissive when you do manage to reach them. What's even more concerning is the lack of management. No one seems to be in control or able to handle basic customer service situations professionally. I've taken all three of my pets here and spent over $6,000 in just three months, so this isn't coming from a one-time visit. Despite that, the only thing I was told when trying to resolve the situation was that the staff member is "commission-based" and wouldn't get paid -- as if that should be my responsibility. This is especially frustrating considering my pet had just undergone surgery at this same location and was not even allowed to have a bath. I canceled the appointment within 24 hours for that reason, yet they still attempted to charge me. Overall, a very disappointing experience. Poor communication, lack of professionalism, and zero accountability. I would not trust them with my pets or my time.

We have used them 3 times now for a week at a time in most cases. They are AWESOME! Everyone who…read moreworks there is SO friendly. The place is always clean and well maintained. I hate being away from my cat but she loves going there and sometimes looks bored when we bring her back home, haha! Get the "postcards" - they are SOO worth it!! Thanks Whiskers, keep up the excellent service!!! Angie and Russell Philips, Ashe the cat

This is adorable pet boarding facility that also has a little store. I went in this store to buy…read moresome pet grass. The people who worked there were so helpful, kind, and accommodating. This store is a wonderful place to go if you're looking for a small thoughtful gift for a cat owner. They have these wonderful peacock feathers for $1.75 each. They have great candles as well as other things. The decor is homey, quaint, and comfortable while quite stylish. They have ample parking. I will definitely be giving this store my patronage.

Dropped both of my pups off for boarding for 5 days and this has been the best experience I've had…read moreat a doggy daycare. To begin with their facility they do an evaluation (FREE!) which entails essentially a free day of daycare as they recommend for them to be dropped off at least for 4 hours. In addition, they are running a promo for 2 additional free days of daycare after the evaluation!!! In regards to the actual care for the dogs, you can absolutely tell the staff love the dogs. Or puppy at other daycare was extremely nervous to play/potty but not here she had SO MUCH FUN (never too much). For boarding, they give you a daily report card that includes so many pictures of the pups! In addition, they actually encourage owners to bring a bed/toy to make them feel more at home which most other places do not. On the last day they even gave both dogs a bath that wasn't requested by it was an incredibly appreciated thing they did. They have a webcam as well but I did not feel the need to check on it since I knew my pups were safe and having so much fun. It really took the worry out of our vacation I can truly not recommend playful pack and their staff more, we will absolutely be coming back!!

The people are true animal people ! The groomer did a great job on my young pup! They are just…read moregreat!

So happy this vet opened near our home! We took our puppy to a vet a little farther up the road,…read morewhen we first got her, but you could tell, she was not happy to go into that place and was nervous the whole time. Our place we use for "doggy day care" recommended this place, as our other vet did not offer the "Influenza" shot our dog needed for the "doggy day care". It is a "two-shot" process, so we brought her in her in for her first initial shot and we could tell her demeanor was great! She did have her tail down, but not "between her legs" like the other place. They were so nice to her, and we were in and out quickly. The second time we went for her follow up shot, we had to wait a little longer, and we had a question for a the vet, so we waited a little longer. Again, our puppy was so comfortable in their waiting area! The ladies behind the desk just loved her, and even came out and tried to pet her (she was a little bit shy with them). But, once we met Dr. Chapa and her assistant in the exam room they were soo great. Again, our puppy was a little nervous, but both ladies were sooo nice to her. They got down on the ground with her, and petted her while we told the vet of our concerns. Dr. Chapa was very compassionate, and great with her. When she administered her shot, our puppy did great! We are now making them our permanent vet! I would recommend them to anyone in the area!!

Dr. Anderson and her entire staff were SO friendly, patient, and kind. They were all so good with…read moredog, who is NOT a fan of the Vet's office. We will definitely be back! Thank you all so much!

Our dog Bebop loves Second Home! We tried another boarding facility and she got super stressed,…read morewhich is odd for her because she is a happy, playful puppy. I love the small group play, the daily report card with amazing photos and a descriptor about how she was feeling that day during the play sessions. The staff is also super friendly.

Incredible experience!! Our pup loved staying at Second Home. She gets to run around with her new…read morefriends and I like they evaluate your pup to make sure they're in a playgroup that'll work for them. Excellent communication and everyone working here is wonderful. We get a report card everyday with how she is doing along with pics & videos.