Action Pack went above and beyond to help our family during a recent medical emergency. We were out of the state when a family member suffered a sudden medical emergency and no one was was available to care for his dog. Even though Action Pack was moments away from closing that evening, the employees stayed long enough to allow a family friend time to retrieve the dog from the home and bring to Action Pack. Action Pack was extremely accommodating throughout this entire ordeal - finding space for the dog and allowing him to be dropped off for an undetermined amount of time, even going into a holiday weekend. Unbeknownst to us, at the time of drop off, this dog had a severe flea infestation. The staff at Action Pack treated the situation professionally and compassionately. Not only did Action Pack completely eliminate the fleas, but they continued to care for him in the days afterwards- giving him multiple oatmeal baths and ointment to help provide relief for the skin irritation. By the time we got back to Texas and were able to pick up the dog, he was 100% back to his happy and healthy self. We are extremely grateful to Action Pack for helping us during this hectic and stressful time and have no doubt that the dog was well cared for throughout. We also appreciate the professional and courteous manner in which we were treated upon pickup. Action Pack is absolutely, hands down, the best boarding facility we have ever worked with. read more

LOVE this place. Toured 5 other boarding/daycare locations in Austin, Round Rock and Georgetown before finding Action Pack - and thank goodness we did! The others don't come close. Boarded our 5 month old puppy here for 11 days. Action Pack went above and beyond our expectations. They responded to our emails quickly and regularly sent photos of our pup. When we returned, our pup was happy and healthy. We now bring him for daycare once a week. He is SO excited when we drop him off in the morning and is happy and tired when we pick him up. Highly recommend Action Pack! UPDATE: this was supposed to be posted 10 yrs ago! I rarely use Yelp and only hopped on today to find a technician and saw this in the drafts. Well for 10 yrs we've been bringing our now 65-pound "Tibby" here for weekly daycare, birthday parties back in the day, and periodic boarding, and Tibby is still squeals when we turn into the driveway! Thank you for being a trusted partner in caring for our big sweet fur baby! read more

Action Pack - Round Rock - Pet Training Near Me - Round Rock, Texas

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This was Teddy's first boarding experience. I was a little nervous, I must admit. When I picked him up he was exhausted! Loved it! He fell asleep in the car within 30 seconds! read more

Action Pack - Round Rock - Exhausted doggie after pick up. - Pet Training Near Me - Round Rock, Texas

I boarded my dogs Teddy and Bella at Action Pack in Round Rock for many years. But one time I picked up Bella to put her in the car and she cried as though her chest area was bruised. I went back a few days later and told the manager I thought a staff member may have kicked my dog. The manager said it was very unlikely but she would talk to the owner. Time went by and I heard nothing from Action Pack. I eventually figured out my roommate was kicking Bella so I immediately got rid of him. I made arrangements to board my dogs again at Action pack. This time when I went to pick up my dogs, the manager met me at the front desk and told me the owner reviewed the camera footage and no one from Action Pack kicked Bella. I said I understood and I believed it was my roommate after all. I thought that was the end, but I was wrong. I looked out the window and a staff member was pulling my dogs down a long flight of stairs. I said, " What is going on? I specifically asked for a lower level Kennel." The reason I specified lower level was because Bella had surgery on her knee a few years prior and had a luxating patella on her other knee. Teddy also has arthritis. So I always requested a lower level kennel and asked what my dogs were doing on the 2nd floor? The manager replied that "lower level" meant they could put my dogs in a lower level kennel on the 2nd floor. WTF?! So I guess unless you specify 1st Floor Lower Level GROUND LEVEL the staff might put your dog on the 2nd floor! The manager explained that there was an elevator and the staff member just didn't see the note (or ignored it) that said my dogs should take the elevator. At this point I was very upset but I didn't yell. Not only was there a communication problem over "lower level vs ground level" but the fact that the staff member didn't use the elevator. To see my little dog with bad knees being pulled quickly down a large flight of stairs broke my heart. I could only imagine how many times during the week stay my dogs were forced to go up and down those stairs. What also bothered me was the total lack of empathy and support From the manager. She was rude and disrespectful the entire time. She took zero accountability and apologized for nothing. I wanted to take my dogs to the Georgetown facility this year because it is all one level and has a different manager but I believe the owner has now blacklisted me from Action Pack. I'm still wondering what I did that was so wrong. read more

DELETING REVIEW SO NOBODY CAN SEE HOW TRASH IT'S THIS PLACE I took my dog to this daycare on September 26, 2025, completely healthy and happy. When I picked her up, she was limping, and since that day she has not returned to normal: she does not walk, bark, or play, and her behavior has changed drastically. What concerns me even more is that, according to the staff, there is no evidence of the supposed incident that caused this situation. On top of that, my dog showed signs of having been medicated without my authorization. Customer service has been terrible. The secretary, Emilie, demonstrated a lack of professionalism by interfering with my communication with the manager, acting as if she owned the place. The way this case has been handled gives the impression that they are hiding information instead of providing clear solutions. My dog went from being a happy pet to a sad one with mobility problems after being under their care. For these reasons, I absolutely do not recommend this daycare: they showed a lack of transparency, responsibility, and proper care for my pet. read more

Our family dog was returned to us limping acting very drowsy which is unacceptable I've been to the vet multiple times now my dog is still limping but I spoke with the manger for footage & got the okay so I went but I arrived to hostility with the receptionist Emily who did not want to call the manger over very suspicious so if you care for your pet DO NOT BRING THEM HERE many of other establishments in the area DO NOT RECOMMEND read more

We have a timid 2 year old doxie mix. It was his was his first time being groomed and they did a fantastic job. My sister has been taking her dogs there for years for grooming and boarding and always said they were great. She was right. He looked great when done and was so happy! I will definitely be taking our Auggie back there! Thanks Action Pack RR! read more

Haven't used them for overnight boarding but my pups seem to enjoy the daycare services. Staff appears to be good with dogs and very patient with the not so social pups (which I have). I will definitely be using them again. read more

Extremely upset about the poor condition my dog was kept in. I had my husky Sheba boarded here for 3 nights while I was out of town. Normally a very clean dog with no odor, when I picked her up she reeked of urine that she had probably been sitting in for days. I also learned she wasn't given any yard time, wasn't aware that it wasn't included in her basic package. Those large yards at the facility are apparently just for show, I've only seen dogs running around in photos. It's only been a few hours since I got Sheba back and my normally calm and sweet dog has been neurotic. Her normal husky howl is gone and it sounds like she's been straining her voice, probably crying all night. I also brought with her one of her favorite toys that was not returned with her stuff, presumably because it was soaked in urine. As if that wasn't enough, I was told she "enjoyed playing with the other dogs in group time" but was returned to me with a gnarly chunk bitten off of her top lip. Definitely never bringing my dog back her, I feel terrible about it. Poor girl did not have a good time, I brought her to this place on short notice because of the positive reviews but dog lovers be warned, this is more of a doggy prison camp than doggy day camp. Bonus: picture of my poor girl finally back home after a much needed bath read more

Action Pack - Round Rock - My dog Sheba, after staying at Action Pack Dog Park for 3 days - Pet Training Near Me - Round Rock, Texas

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I haven't even taken my dog there yet, but they gave me a quote of $75 when I first called to set an appt. The day of my appt, I stumbled upon a bunch of horrible reviews, so I gave a call and asked how much the haircut would cost and he said "It's really up to the groomer. The prices can change at any point during the appointment. But for right NOW, the haircut would cost $85." I cancelled my appointment immediately. read more

Our Bella is so happy after coming back from Her grooming appointments! Randi is our groomer and she is by far the best groomer we have ever had. Her skills are amazing and she leaves our sweet fur baby silky smooth. If you need a sign to switch groomers to Action Pack, this is it. read more

Action Pack - Round Rock - Pet Training Near Me - Round Rock, Texas

The very best in dog daycare and boarding. Not only does my Zig have the time of her life at daycare, when she had a UTI the caring staff caught the symptoms before I did. Our vet was super impressed that the staff was so tuned in to the dogs in their care. read more

Action Pack - Round Rock - Pet Training Near Me - Round Rock, Texas

Love love their grooming services!! My pup, Ozzie, always sees Alex and they never disappoint Ozzie always leaves super happy and handsome. 10/10 recommend read more

Action Pack - Round Rock - Right after I picked Ozzie up today - Pet Training Near Me - Round Rock, Texas

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USE WITH CAUTION!!! We had family in town and booked the dogs for the day so we could go to Kalahari. Only one dog had previously been to Action Pack. We explained everything to the contact at Action Pack that we spoke to, including our incoming family and day at Kalahari. They just requested that we bring immunization records. Nothing was mentioned about a meet and greet or drop off timeframe. We got to Action Pack and they would not take our dogs, completely destroying our plans for the day and wasting hundreds of dollars, since we had already reserved a cabana and purchased tickets. TERRIBLE CUSTOMER EXPERIENCE. read more

We have been taking Trixie to Action Pack for over 8 years. The staff is always accommodating, even when I change dates or times. They always follow my requests and I can contact them at any time when we are away to get updates. Trixie loves to go there and follows the staff person into the kennels with hardly a backward glance. Thank you Action Pack for everything you do. read more

This place is horrible. I was quoted a price and then got there and they completely lied to me and were completely unapologetic. Where I am from people don't do that. So I was obviously very upset being that it's Christmas time. Some employee was taking pictures of me as I got into my car. This place is nuts. I don't know what they expect if they are going to lie to people. read more

We have been taking our dog here for the past year and not only do we love it, but our boy loves it. He is a Pyredoodle, so a big boy who loves to play so his hair gets knotted. They are very good with him and he comes home looking mighty sharp. Fluffy, soft, nails done, etc. The staff is fantastic and very helpful with any changes that we need to make. Love them! read more

Action Pack - Round Rock - So handsome. - Pet Training Near Me - Round Rock, Texas

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Love Action Pack! I bring my dog every week for daycare and he is always so happy and tired when I pick him up at the end of the day. They also do a great job grooming my dog (Aussies can be tricky to trim!). I also love that they post photos during the day on Facebook of the dogs having fun, all of the daycare staff are so kind to all of the dogs which makes it easy to leave my pup with them for his daycare day! They have great outdoor space and clean facilities, more space than any other daycares I've seen in the Austin area. read more

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Background: I bring my dog twice a week on average for day care, plus I've used grooming, overnight boarding, and training services as well. My assessment is the place is clean and well maintained, with a professional staff and am aim to provide quality service at reasonable prices. Personally I feel grateful that the facility and services exist conveniently to my home and work. Recommend to family and friends to give them a try. read more

My dogs love it. They can't wait to get in the truck to go. They can't wait to get into the gate at Action Pack and they come home exhausted. I think the social interaction is the most important benefit for them. I love seeing pics online of their fun pool parties and I wish I could spend the day there too, instead of going to work. The staff is always friendly at drop off & pick up. read more

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Caring pet givers offering services for every situation. Our Lab /Border collie mix gets along with most dogs but not all. They offer special plans so your pup is not in a kennel without breaks! Thank you Action Pack!! read more

Our 2 dogs had bath/grooming done on February 17, 2022. We are happy how nice both dog"s grooming turned out. On the same day, after paying our bill we went ahead and setup an appointment/scheduled for a bath or possibly grooming on 1 dog only February 28, 2022. The front desk lady who assisted us said, "ok, looks good, you are scheduled for February 28, 2022. at 100 am". As the days/weeks went by, I notice that there was no email confirmation/notice. On the day (Feb 28) of our scheduled bath/grooming I called to confirm our appointment. To my surprise, the lady who answered the phone or assisted me said, "we don't have you scheduled." Action Pack tried to pacify the situation by giving me a $10.00 credit. What a JOKE! Really now, you think I'll use that credit ever. It's unprofessional, unacceptable, this is very poor and unworthy. So please, make certain with this experience, take your business somewhere else. read more

My pup Milly has been coming here for a few weeks now and when she gets home she passes out which is the sign of a good time! Everyone is very friendly and all knew her name after just 1 week. While they often post pictures on Facebook I wish they had pet cams so that we could check in on her throughout the day, but the staff are always available to let you know how your pet did that day. I liked the fact that she had to go through an assessment before she was allowed to attend weekly which vets out any overly aggressive dogs. They are also very strict on checking vaccinations so you can be sure your pup is safe from any of the common diseases. I haven't tried the other day camps in the area but I don't feel I need to as Action Pack checks all the boxes. read more

Action Pack - Round Rock - Milly at an Action Pack Party! - Pet Training Near Me - Round Rock, Texas

I wanted to share with you my experience with dog boarding on aug 2-5th. I dropped my dog Finn off and to my surprise I didn't see any cars doing drop offs or any other dogs at the facility. I assumed I was just the first one there. Then upon checking him in I notice a sign of a respiratory outbreak at your facility. I was blind sided by this info. If I had known about it earlier I would have made other arrangements then to risk my dogs health. I had a plane to catch and had no other choice but to leave my dog in your care. Come Monday when I picked up Finn at 5:30 pm, again I notice no other cars and not one dog in site. I asked the lady at the counter where are the other dogs and she said in the indoor play area. But still no one was picking up their dog but me??? I didn't see or hear any sign of other dogs. I'm wondering was my dog here the whole time alone?!! I pay and take my dog home and of course he's sick! I'm very disappointed you did not contact me before my appointment to let me know of this outbreak. I've used your boarding twice now and both times my dog has came home sick and smelling of urine. read more

I really never post on yelp, since I come from a service oriented business, but I just lost a morning that I'll never be able to get back due to this business incompetence at the front desk. I'm usually accommodating and flexible, but when I drive a long distance to make an appointment, then find I am not on their schedule due to a "miscommunication" that they never really took ownership of, it has me looking for a new dog grooming service. Groomers are fine, scheduling needs help. If you value your time, look elsewhere. read more

I was looking for a place to leave my dog for a few days,I had call a few of them and some they didn't have a free spot,others you have to make a reservation a week before or more. I call this place and they were able to help me,it was like a last minute thing but they managed to get my dog a spot. I went to pick her up and she came out smelling clean and all groom. I'm satisfied with everything,the only thing is that is a little far from where I live. read more

Action Pack - Round Rock - My dog Bella - Pet Training Near Me - Round Rock, Texas

We have used all three of the Action Pack locations for our sweet pup Bogey and we have always been very impressed. We've use the overnight lodging, doggy daycare, and grooming services. Our dog always leaves Action Pack happy! Groomer Nicole grooms our small dog - a Bichon frisée - and she does an amazing job. I showed pictures of our sweet Bogey to our breeder after his last groom and our breeder commented on what a very good groomer we have. We'd highly recommend Nicole to anyone! read more

Action Pack - Round Rock - Bogey after being groomed by Nicole. - Pet Training Near Me - Round Rock, Texas

I left my 2yr 8mo old big inside spoiled puppy in there care for 48hrs. She was given back to me with a fresh abrasion on her left front elbow. No explanation, no apology until I reached out inquiring what happened! Enjoy my $136 because it will be the last. My baby's care blows away the amenities you offer! read more

Action Pack - Round Rock - I took my over 2yr old big inside spoiled puppy here this past weekend.48hrs later this is how they gave her back to me--$136 later as well! - Pet Training Near Me - Round Rock, Texas

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They were great for my dogs that passed and my new pup! Trust them immensely with my fur baby. She's always happy and the staff loves on her tons. read more

As a result of my previous 'less-than-spectacular' experience @ Action Pack Dog Center, I have been contacted by the ownership--twice-- to both apologize and ask for my continued patronage. In today's business climate, this was both extraordinary and pleasantly refreshing. I am glad to continue trusting them with the care of 'Hercules' and highly recommend Action Pack to anyone who is seeking a first-class business who truly cares about your pets... and you! read more

I've been taking my dog for daycare for over 12 years, and they are absolutely the best. They are always super friendly and truly care for the dogs there. read more

The experience I had with Action pack was disappointing. When Ipicked up my dogs that I left for 3 days, my old dog who is blind and hard of hearing smelled like urine all underneath his belly which told me that they let him sit in his own urine. My whole car reeked of urine on the way home and had to go to the car wash to clean my interior out. Advice to staff for a better impression is to take an extra 5 minutes and rinse off the urine off the dog. If we didn't bring them to you that way, why should we receive less than that. Just some extra 5 minutes and common sense would have made the experience better. Plus my other dog had been bitten on the eye and they had no idea how that happened. He had dried blood around his eye and his eyeball was red. I asked how it could have gotten there and they said it probably was from playing with other dogs, but another staff quickly jumped in and said that, "No, they never went out to play", and they look at each other and didn't know what to say after that. The problem with that is that I PAID for them to socialize and play with others!! The manager had to put some antiseptic on my dog's eye but I had to take him to the vet for treatment that I was not expecting. I was so frustrated with them that I just didn't bother to contact them again and ate the cost myself. I am still angry that they happily charged me over $800.00 for my dogs to what I know were left alone in a kennel for 3 days while laying on their own piss. My advice- Get some cameras and I bet they will do their job better! Don't take advantage of the voiceless!! Never going back! read more

I have been coming to this location for almost 3 years for both of my dogs. They take about 2- 3 hrs per dog, they are crazy expensive & I spend a little over $300 after 25% tip to get a small dog & medium dog full groomed. I missed two appointments due to them getting under new ownership. When you "call them" to set an appointment it's really some random call center that makes their appointments for them & they can't actually guarantee the appointment is actually available. 3 times i've had to reschedule due to this situation during the busiest time of the year. Which included, Thanksgiving, Christmas & Valentine's day. After the third time of them rescheduling me, I finally said it's unacceptable to constantly schedule an appointment that is not available. They apologized & rescheduled me. I unfortunately got the days mixed up due to so many different appointments set. Because I have missed those 2 appointments out of the 3 years & plenty of money i've spent on this company they have told me they will no longer accept my dogs due to this "no show" reason. I find it extremely frustrating considering they "missed" 3 of my appointments yet I still went to them because I don't like to take my dogs to multiple groomers. I will say they are nice staff here, but management & ownership SUCKS. I would not recommend this place which is unfortunate, I used to love this company a year ago. read more

Action Pack is awesome. The staff are very friendly and helpful, and my dog LOVES going to daycare there. We have boarded once and it was a great experience. Highly recommend. read more

I have a standard poodle. Action pack gives her the best haircuts she's ever had! The staff is fast, friendly, and they know her by name. She loves to go to the beauty shop :) Thank you Action Pack!! read more

Our dogs always enjoy their time at Action Pack. We drive across town from SW Austin to Round Rock as we used to live in Round Rock's Terra Vista nearby & we always trusted the care they received and they were happily tired & content when we picked them up. The staff one day got a perfect photo of our two terriers & 3 other terriers standing on a picnic table. read more

I cannot say how much my boy and I love this fabulous place! We've been coming here for over a year now. Buster even knows when it's "play day." He just sits at the door in the morning, waiting to go. After a day of play he's happy but tired in just the right way. He even knows some of his "friends" by name! The staff all love dogs, all kinds, and know all of them by name. We even had his 1st birthday party there, with doggy cake, silly hats and great pictures. When he was only 17 weeks old we started him in"dayschool" and I tell everyone how wonderful an experience it was. Lisa was great, the homework really got the humans trained well, and my 18-month old dog acts like a much older dog. He is calm, even on adoption day at a big bix store. He is my baby, and they treat him like they love him just as much as I do. I have also boarded him twice, and both times were wonderful experiences. Since he knows it as a "happy" place, there's no stress. Howevere, there is one service I don't use there, the grooming. Sorry to say, but he is a Havanese, so gets a specific cut. I have sent pivtures, typed detailed descriptions, to no avail. They have refunded my fees, but after so many times you just have to move instead of a standard havanese teddy bear face, he has come home looking like a Cockapoo and a fat wire-haired dachshund! So I'm grooming somewhere else. But even the poor grooming experience can't take down any of the 5 stars this place deserves. I can't imagine a better place for my boy. read more

Action Pack - Round Rock - Buster - Pet Training Near Me - Round Rock, Texas

Every time we pull up to Action Pack Dogs Reese gets excited. He can't wait to go play with his fur friends!! I took him to another place twice and the second time I could barely get him out of the car because he was so nervous about going back, so we never did. Everyone at APDogs is wonderful. I can confidently say that Reese is happy Wednesday when I drop him off. I'm so grateful to have found them for both our sake. I cannot recommend it enough! Reese is a 15 pound chihuahua shepherd mix. read more

Action Pack - Round Rock - Pet Training Near Me - Round Rock, Texas

After trying several less than great boarding services, we found Action Pack. Such a nice place for our pup. Big open grass area for free play and we felt very safe leaving our 1 y.o. Golden there. They provide great updates when you call and have special snack and cuddle upgrades. Thank you!! read more

I have one verrrryyyy happy dog. Really appreciate the photos they post and the great care we've received! Totally worth the price. read more

Action Pack - Round Rock - Pet Training Near Me - Round Rock, Texas