This review is long overdue as I have been a client of The Pet Gal for almost two years now! I used to own a pet sitting and dog walking business of my own so this review is written by someone who used to be "in the biz!" Since moving to a regular 9-5 non-business owner, I wanted pet care for our dogs during the day. I also wanted in-home pet sitting and overnight care for our dogs so as not to disrupt their routine of having us in the home. I love, love, love Susan and Dan (the owners) and their entire scheduling staff as well as their "Pet Gals and Pet Guys". When our baby was due, Susan and the entire Pet Gal team went ABOVE AND BEYOND to help us plan for her arrival. There is nothing like feeling relieved that your home and pets will be well taken care of during one of the biggest life events. They really did go way above and beyond for us, adjusting to an ever changing situation as well as helping to make sure we had coverage in case something didn't go to plan. They even sent us a wonderful, thoughtful welcome home gift when we arrived home with our new human addition. I can't say enough good things about this company. Our favorite sitters are Jason and Claudia - my dogs LOVE them. They also leave the most wonderful updates and our home is always left better than when we left it. Pre-pandemic we counted on them to care for our pets during the day, and post-vaccine, they are able to care for them during travel time. The Pet Gal team members are all properly insured, trained, and you can trust them to show up, no matter what. You may not get the same sitter each time, but you will get the same care and attention each time. I am so thankful we're clients of The Pet Gal - they are truly a wonderful company. read more

After TPG dropped the ball on getting us initiated in the system, they were able to recover with getting a M&G scheduled. This makes me feel a bit more at ease with going with them while we are away over the Thanksgiving Break. I will be updating this review based on the care we receive too ensure it's fair and relevant. read more

I can't tell you how much I love The Pet Gal! I always am worried about our cat when we leave. Nancy made me so comfortable the minute I met her. She goes out of her way to interact with Biscuit. She's very communicative. She's the only Pet Gal I've met but I am sure they are all just as wonderful! read more

Love love love this company! We had pet gal Suzy take care of our five babies while we were away and so was so loving and caring to each of our boys! Constantly updating us with very detailed report cards and photos! The app is amazing and super easy to use! I'm so happy we found them! Suzy went above and beyond--took out our trash on trash day, filled the liter boxes with new litter even, gave our boys SO MUCH LOVE! Better believe I booked many days with them as our job requires travel over the next several weeks! I take comfort in knowing our boys are in such wonderful hands! Highly recommend!!! read more

The Pet Gal - Pet Transportation Near Me - Round Rock, Texas

Went thru their online scheduling as a new client and didn't hear from them after 4 days of waiting. I then filled out another scheduling request a couple days ago and still no response. Guess they must have enough clients. Update: it doesn't make sense that you would include a process on your website for new clients that asks for date of service, name, and address but doesn't get the info to you. Then you reply to this review worried more about that I did a bad review and not how to fix the problem and get the situation straightened out. Great response. read more

I really love this pet sitting service. Our sitter is a true pet lover and it's wonderful knowing they're in good hands while I'm away. Thanks Pet Gal! read more

Our pet sitter was INCREDIBLE. The daily summaries we got were a few paragraphs long and we got at least a dozen photographs each day of our pet and a clean litter box. We were gone over Christmas, but were not charged anything extra and also got a very sweet card when we returned from our trip. :) The people at this company really go above and beyond to serve their customers and really love their jobs! read more

I've used The Pet Gal to pet sit my dog and two cats (or just the cats when I can take my dog with me) a few time and the service has been great! Ann in one of only four people my half blind, thirteen years old cat will let pet him. He runs up to her to get pets. He doesn't even do that for me! read more

The Pet Gal business is a dream come true. We recently got a kitten before the Thanksgiving holiday. I called around to have Lucas boarded, but did not feel comfortable because he was so new to our home. In come the Pet Gal Saviors. The cost is reasonable (I had 15-minute visits every other day for 8 days). They are highly professional and responsive. They have an app, which pleases my entire soul. You send messages back and forth. They take photos of your sweet pet so you see what's happening when they visit. The photos made us the happiest. We could not wait to get more. Pet Gal Kathleen is my spirit animal. When she and I met for our consultation, we clicked right away. We had so much in common. She was super friendly and took time to explain everything and just chat and get to know each other and Lucas. I feel so comfortable with her and so does Lucas. I could not ask for a better Pet Gal (although I imagine the other Gals are perfect, too). Thank you for such as genius business idea, Pet Gal. And thank you for alleviating my anxiety while I'm away. We can't wait to book again for Christmas. read more

We hired The Pet Gal to bring our puppy to our wedding. She was an important part of our story as my (now) husband proposed by giving me a long-wanted dog instead of an engagement ring. Nugget, our pup, warmed right up to Joy. Nuggie is a bit on the shy side so that's quite a compliment. Joy was diligent, responsive, and reliable - all that you can ask for! It was SO nice having Nuggie there without having to worry about all the logistics behind that. Joy also did her personal best to help Nuggie feel calm on a day that could be overwhelming. Thank you! read more

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We love the Pet Gals! D'Lynn and Debbie have taken care of our two dogs: a 5 year old and a (then) 4 month old, both GSD-mixes. The pups loved them both! Their "reports" sent after each visit are thorough and include lots of pictures. My pups were definitely having a good time playing with them, and each other. Everyone is very responsive, friendly, and thorough. I was initially a tad nervous having someone come into our home, but that went away fast because this team are all professionals. We have used them twice now, once for a week's worth of dog walks while my work-from-home husband was out of town (I don't work close to home), and another time for a full day of walks when we had to take a long day trip. We will definitely be calling them again! read more

AMAZING SERVICE! We needed the Pet Gal last minute for a trip over the holidays. I was so stressed and Shannon from the Pet Gal made us feel so at ease. This is an extremely flexible service and the communication was top notch. Shannon went above and beyond for us and we can't thank her enough! read more

In August, we had The Pet Gal folks take care of our two guinea pigs, Donner & Blitzen. This consisted of 15 min morning visits and 30 min evening visits. In the morning, they gave our guys their liquid vitamin C by syringe and refreshed the hay pile. In the evenings, they cleaned up all the beans, refreshed the hay, checked the water and bedding, and let the boys out for a bit of floor exercise and bell pepper hunts. Clare and Allan's communication was stellar! Via the Time for Pet app, I was updated at every visit with lots of text and pics of our boys. It was so great to have that daily connection and even my extended family started asking to see the updates. They were super flexible on the fly when we realized that we didn't put our trash out and when Amazon delivered a package earlier than expected. From our first pet meet 'n greet with Clare, we knew it would be a great fit. She was so attentive in learning their routine and never made us feel silly for giving our guinea pigs this level of care. Guinea pigs are not "set it and forget it" pets. It gave us such peace of mind to know experts were caring for our pets and watching over our home. I will be hiring The Pet Gal team again for every vacation! read more

The Pet Gal - An example of a Pet Gal update during service. - Pet Transportation Near Me - Round Rock, Texas

We used The Pet Gal for the first time this week. We needed someone to stay with our three dogs overnight. We had a meet and greet with Devin and Claudia prior to THE BIG NIGHT. We have a unique situation over here, where our big girl needs to be separated from my two little ones, as she can be dog aggressive. I laid all my crazy anxiety cards on the table. Showed them all the security measures I take to ensure that everyone is safe. They completely understood, and were reassuring that they would do everything to keep the pups safe....and separated. It was the first time we hadn't boarded them, and I was beyond nervous and anxious about the whole thing... Devin notified me when she arrived, took pics, and texted me updates. It was so nice to see my pups at home....happy. Having Devin there overnight was wonderful! My dogs were able to be home in their space, put me at ease while I was away. Claudia came in to help with one of our scheduled visits, and was just wonderful with them. Great updates, and sweet pictures! I am so happy, and grateful that I found them. We started a relationship with wonderful women who love dogs...and will take care of them like they are their own. Scheduling is awesome with their app...great place to check for updates. If you are even thinking about using a pet sitter, I would highly recommend The Pet Gal! Get started on forming a solid relationship with a trusted and awesome service! read more

We had such a great experience with The Pet Gal. Allan was fantastic. He was so thorough and I didn't worry about our animals at all. He also made sure all my plants survived the Austin summer. I can't recommend Allan and this company enough. We will definitely be using them in the future. read more

We have two cats and we went out of town for a few days recently. We used boarding in the past, but with two pets, the cost doubles. We were also worried our cats would be confined to a small space, and they would be very stressed out when not at home. We have been interested about pet sitting service, and decided to give it a try. We saw good reviews of Pet Gal on Yelp, and it turned out to be a very positive experience. We had our "Meet and Greet" meeting with Pet Gal Susan. She was very professional and made us feel comfortable our cats would be well taken care of. We received frequent communication through email and text messages from Susan and Kathleen to guide us through the set up process. They have an excellent mobile app and web site. When we were away, we got detailed text messages each day with pictures to let us see how our cats were doing. Our cats are shy, but both of them warmed up to Susan. I thought they would be hiding when Susan came to refresh they food and water bowls. The pictures gave us peace of mind. We would not have to worry about our cats next time when we go out of town, knowing they would be in good hands. I would use Pet Gal's pet sitting service again. Highly recommended. read more

I couldn't recommend The Pet Gal more for anyone who is going out of town or needs a pet sitter. This past weekend Tabitha took care of our two kitties while we were out of town for the weekend and normally I stress out a lot when leaving our cats with someone else but I felt so comfortable and at ease after the first day that we got our report card of how the kitties were doing along with pictures. This was our first time using The Pet Gal and I am happy to say that we will absolutely be using them again. Thank you!! read more

Wow, The Pet Gal is AMAZING! I used them for the first time a few weeks ago and was completely impressed. Laura was our Pet Gal, and she came for a thorough meet and greet where she had me feed the cats and had me talk a little bit about their personalities. She spent time listening and understanding and the cats immediately seemed comfortable with her--she had a great vibe about her. My favorite part of the care my 3-cats received was the updates and pictures. When you are away from your animals, you always worry if they are ok, getting enough attention, getting fed, etc but with the updates, you just don't worry at all becuase you know someone will send you a text/email after every visit with the pictures. Overall I will absolutely use them again becuase of the 5-star service my kitties received. Thank you Laura and The Pet Gal!! read more

Ohai. Mah naim iz Bayleh n dis iz mah furst ruhvoo. I lik sqeekyz, tenus balz, n fud. I luhz all fud. Brekfust, dinner, treetz, my sistr Lilleh's poopz... Wut? I'm sposed to be riting bout The Pet Gal? Oyah. I luhz Jenfer (Mom's edit: Jennifer)! She wuz sooper nice! She gav me a baff n a harecut n a pawdikur in mah bakyard on dah padeeo. Dat wuz nice cuz I iz a bit nurvus when I haz to go to a strange plays fur mah spa dayz. N mah mom said I wuz sooper hansum. I dunno wat that meen but I tink it's gud. Mom said dat Soozun (Mom's edit: Susan) de ohner iz sooper nice too but I haz nevr met her. Mom talkz to her in a box cawld emayl n fownd out dat Soozun is a vawlinteer fur da reskew dat I came frum. Dat meenz Soozun prolly haz a gud hart bekuz evrywun dat haz helpd me haz a gud hart I tink. Dank yoo, Jenfer n Soozun! Luhz, Bayleh read more

My last experience wasn't so great. I hate writing bad reviews -- and this isn't horrible, just a little disappointing. I came home from our vacay, and my dog, who never ever goes in the house, had left about 5 accidents (#1 and #2) in the front bedroom of the house.He doesn't potty in the house. I've had him 8.5 years and he's only had accidents a couple times. We go on trips often and he's never done this. So,, my conclusions were: 1) they weren't letting him out, 2) they were not giving him time to finish up 3) they were leaving him inside too long. Owner offered to pay a cleaning service, but it was tile and an area rug so we'd already cleaned it ourselves rather than sleep through the night with the stink. She then offered money off our next service, but I'm hesistant. I got multiple email forwards from the owner which showed email replies from the 3 girls who'd been sitting, explaining things like: they did let him out, they didn't notice the mess, and if they'd have known he was accident-prone they'd have checked the room (of course I replied that he is not accident prone and the room was wide open...we have a small house, you could smell it). I do appreciate that she investigated the situation, but I'm not in the mood for explanations. What happened still happened. I paid over 400 and came home to that mess and knowing my dog wasn't properly cared for. I saw my neighbor shortly after the trip and she'd asked why so many people had been coming and going. I explained we had a pet sitter. She said she was wondering because one car would pull up for a few minutes then leave, then another would come. I told her there were 3 sitters, then I told her about the mess... she said she wasn't surprised because she saw one come for the afternoon shift then the evening shift would pull up right after the afternoon shift left. It was one time, but gives me an idea of why this happened...because the next shift wouldn't come until much much later then he'd be left alone for so long. read more

I used this service for almost a year before I moved. Wonderful people and very reliable. I have 3 dogs and they always looked forward to their walks three times a week. Our sitter/walker was always the same person that showed up and the dogs got to know her well. I highly recommend this company. read more

The Pet Gal - Happy dogs - Pet Transportation Near Me - Round Rock, Texas

Susan comes through again! We've acquired a new member of the family: a complicated but sweet little fourteen year old dauchsund. What a cutie she is but she's got a bit of an incontinence problem and certainly has her own mind about things. So I was out of town again and we decided to just have someone come in around lunchtime while Mr. Man was at work. As usual we got the text photos, which always make me happy. I'm not sure what she did but now the complicated, but much loved, dauchsund goes into her crate willingly and happily. Well, when she's not trying to go into one of the other girls' crates but that's just part of her persnickety personality. She's a complicated ol gal to be sure. Now she understands that crate = good for the most part! This was something I had been unable or hadn't had the patience to teach her yet. I can guess that it was treats because that's truly the way to a hound dog's heart. All I know is it was genius and I have a crate trained (ish) elderly dauchsund now. read more

We've been a client with The Pet Gal for a few years now and absolutely love them. They've been very responsive when our schedules change and keep us updated with texts and pictures while we're away. These small touches really go a long way. We have a house with aging pets and the PG crew has also been awesome about giving medicine and asking for clarification if any is needed, providing updates etc. We've been extremely happy and I'd highly recommend them to anyone without hesitation. read more

While we were away, Pet Gal Joy came in to check on our two kitties a total of three times (3 visits, 15 mins each). I was impressed by Joy when I met her, and despite a small billing issue that was resolved, today, after speaking with Susan, I was ultimately impressed. A few things to note: 1) The Yelp deal was spectacular. If you're considering using The Pet Gal, be sure to purchase it, as it'll save you close to half off! 2) Be prepared for this service to work EXTRA hard to keep you happy. That is-- be prepared for them to offer services over and above that of "just" sitting your pet. ;) They will bring in your mail, take in packages, take out garbage, clean the litter boxes, etc. Incredibly impressive.. 3) The billing console was a little clunky, and definitely helped create troubles as far as the gratuity I left our pet sitter. I like to leave cash in a service business, but the console charged me 20% that was charged to my credit card, making it appear as though I'd been overcharged (at least that's how I felt). The Pet Gal's Susan worked super fast to correct this situation, though, suggesting a new portal would be available in the future, and offered to send us a check for the overage. We opted to leave it on the account for the future. 4) I'd received numerous email bounces from both their appointments@ and susan/joy@ thepetgal.com domain. It's a server side issue that I hope the service will soon be resolved. Never fear, though, it appears they get the email without any trouble. All in all, we were really happy with the service our Pet Gal, Joy, delivered, and the boys were unscathed upon our return. ;) Still as attention-starved as had I left them alone, unfortunately, but... that's totally on them. ;) With any luck, we'll be using Joy in the future! read more

I couldn't say enough good things about the folks here. They're super responsive, reasonably priced, and have been wonderful with our pups. Everyone I've worked with has been very communicative, and the company as a whole seems to genuinely care for the clients. Thanks for everything! read more

We used the services of The Pet Gal during a family vacation out of state where we could not have taken our pets with us. We are fortunate to be within the service area of these fine folks who have taken care of our four legged children and could not praise their great service and communication. The first few days when we left we were always concerned on whether the pets were getting the proper care and after a few days while we did not forget about our kids we rested easy knowing that they were in the great hands and care of the team at The Pet Gal. We will be using their services again soon ! read more

Joy was absolutely fantastic as our wedding pet attendant! She took wonderful care of my pets on the day of the wedding. They were extremely energetic but it did not phase her- she dealt with them with such grace! Only a week before the wedding I asked if I could add my cat onto the service and she was so understanding and completely happy to do it. Before the event the communication was thorough, she met the pets about a month in advance, and on the day she was prompt and professional. Joy gave us beautiful memories by having our pets at our wedding and I can not thank her enough! This service was absolutely worth every penny and I would encourage anyone with pets to book the Pet Gal! read more

Thank goodness for the Pet Gals!!! We were just a few days away from leaving to go out of the country for over two weeks when our pet sitter (a family member) unexpectedly fell through. After making a few desperate calls, The Pet Gals were recommended. Luckily they could take on our 14 year old kitty cat at the last minute. I was pretty nervous about the last minute change of plans, but my kitty seemed to warm right up to Pet Gal Ashe when she stopped by for the meet and greet. Since we were out of the country I couldn't get texts, but I received great emails almost every day (often with pictures) and it really helped ease my mind while away. The last pet sitter we had used did not follow my instructions, and my kitty was pretty upset after a short weekend away. But the Pet Gals seemed to really listen to our routine with our cat, and followed it closely. My kitty was happy to have us back, but definitely seemed very well taken care of while we were gone. It was also nice to know that someone was stopping by our house daily - offering a bit more security when we were out of town for so long. I would NOT hesitate to use them again!! It made our trip so much more enjoyable knowing our kitty cat was well care for. Thank you Pet Gal!!!!! read more

I figured that it's time to update my review since I have somebody new caring for my dogs. If I recall correctly, Pet Gal Chrissy moved her hours to weekends only so I have a new Pet Gal, Jen, visiting my dogs when I need somebody to stop in. Jen is equally wonderful! She is easy to reach if I have questions or concerns and if I make a small change I can send a message and know that I'll get it. Of course, she sends a small blurb and pictures after her visit. The pictures are so great, they make my day, and my dogs always look so happy! She even offered to stop in on a day that she wasn't scheduled because a large storm was coming in and she remembered that one of my dogs has a strong fear of storms. I definitely feel like my dogs are in good hands with her. The company as a whole is great. They seem to go above and beyond for their customers. I appreciate how they aim to have the same "Pet Gal" visiting every time - this means that my dogs know who is coming into the house and I definitely feel better knowing that my door is not revolving every single employee in-and-out - I like the sense of familiarity. Sometimes I've had to change plans at the last minute and this has never been an issue. Susan is always quick to respond to any questions or the rare concern that I may have. I know that their prices are raising soon (if they haven't already) but this should definitely not be a deterrent - the service is definitely worth it. read more

I've been using the Pet Gals to check on my cat, Hunter, while I am out of town for about 9-10 months. I've used their services about 6-8 times. Usually Pet Gal Meaghen checks in on my furry baby, and she is great! Upon first meeting her I knew she would be very good and Hunter immediately warmed up to her, that in and of itself takes a little stress off of my mind while I am away. She always sends pictures or videos, she takes care of Hunter like he is her own while she is there. This last time I went out of town Meaghen was not available so Pet Gal Sheila checked in on Hunter. Again she sent texts and photos updating me about how he was doing. The second day there was an issue with my lock box and Sheila couldn't get into my house. She texted to let me know and after some "figuring out" Pet Gal Owner Susan went over to my house to figure out the lock box issue. She was able to get my key out of the box and check on Hunter and send me an update. This is the owner, who went to my house on a Friday night during the holiday season! The dedication of this company/staff to make sure your pets are safe and doing well while you are gone really makes leaving them a little easier. I have zero complaints with the Pet Gals at this time and I would recommend them to anyone. They are trustworthy and very caring! Thank you Pet Gals! read more

We were so happy with the Pet Gal, specifically Pet Gal Tracy. She spent the nights at our home with our 3 dogs and 1 cat, and also visited them periodically throughout the day. It was clear from the pictures and notes she texted that the pets were happy and well cared for. When we got home, there were little notes on each pet clearly showing that Tracy had spend enough time with them to get to know them. Not only that, but the house was perfectly clean and she had even picked up the poo from the back yard which was above and beyond. Tracy is the best! I also really like their online reservation system. It's a little clunky to use when booking multiple days, pets, and services, but it's great to have everything stored online and confirmed in writing. read more

I have used The Pet Gal on three occasions. It's easy schedule, the pet sitters seem great, and provide lots of updates. However, because all the scheduling and administration is done through an online system, it is extremely difficult to actually get in contact with someone when needed. They say they will get back to you within two hours, but that is not my experience. Given all types of situations can arise with pets, this is not acceptable to me, and I would not recommend them. read more

Pet Gal Pet Sitters are the best pet sitters in Austin. We fell in love with Tracy, our pet sitter, when she stayed at our home with our 3 Cavalier King Charles Spaniels and our cat. Tracy went above and beyond in every way. She cared for our pets, sent us lots of texts with photos showing the dogs playing, and she even gave them some meds that we said were optional (eye drops) because we didn't want her to have to hassle with them. Our pets loved her and our house was cleaner when we got home than when we left it! She even trimmed the dead leaves off our houseplants and cleaned up dog poop in our backyard....we would never have asked her to do either of those things! We would have been happy if Tracy had simply cared for the pets and spent the night in the house but she did a fabulous job of going the extra mile. We will hire Tracy and Pet Gals again for sure. In fact we are thinking of asking Tracy if she wants us to adopt her. :-) Thank you Pet Gals. You are amazing! read more

The Pet Gal is a fantastic service who can help you out so that your loved ones are walked and get to go to the bathroom during the day while you are not home. They give you updates with pictures and tell you all about the walk they went on. Reasonably priced since they provide an excellent service to give me peace of mind while I am away from my "babies". read more

The Pet Gal = peace of mind! Need a dog sitter that will love your pets and that your pets will love? Check! Need a dog sitter that's reliable and on time? Check! Need a sitter last minute? Check! Need someone affordable? Check, check and check! I have been a satisfied and happy customer of the Pet Gal's for 3 years. They truly go above and beyond to create relationships with their human AND canine clients. I love that when I'm gone, I get a quick text message and/or pic text of my happy babies. I also LOVE following the Pet Gal's Facebook page and seeing their smiling mugs on there as well. Our tails wag only for the Pet Gal. read more

I couldn't be happier with The Pet Gal's services. I have used them probably five or six times by now (I travel a lot) and every time, my animals have been lovingly cared for. I have three dogs and two cats and Susan's pricing model works really well for us. I get pictures and write ups about the animals which makes being apart from them much easier. I read a review earlier about someone having a problem with different sitters coming by on different dates. We've had different sitters and never had a problem. They all do a great job. If you need a reliable pet sitting service, The Pet Gal is the way to go! read more

Used Pet Gal for the first time this week and I highly recommend! I had a last minute trip and they were able to accommodate with no issues. I initially met with Tabitha who came to my house to meet the pups/cats and walk me through any questions. They have several options which I liked. Unfortunately I had to cancel last minute and they were understanding then my flight was cancelled and I was stuck in a different city for the night, again they were extremely accommodating and able to get to my house with short notice. It was a relief to know that my animals were in good hands and I was able to count on them! read more

The Pet Gal is completely deserving of its high marks. The service is quick, efficient, and you get the sense that the folks who work here really care about getting your pets the care they need. Between the constant updates, photos, and the personal description of each visitation, there's little doubt your pets are being cared for exactly to your specifications. I have nothing but positives to say about The Pet Gal, and specifically Maria, who not only took great care of our dogs and cat, but also got some really great photos of them both! read more

I have used this business a number of times and have always been pleased with the care my pets received and "pet gal" Siobhan. She is wonderful. My pets are always happy to see her. She's so caring and is genuine and I love getting her pictures and notes after each visit. I would never consider using another service and I really hope Siobhan never leaves! read more

Easily 5 stars. Their ap is incredibly to use. Supna came out for a meet and greet (no charge) and immediately took to my kitties. She sent me updates ever day along with pics and she was even able to "pill" one of my kitties. I left a 6 year long relationship with my pet sitter when I moved so I had a lot of reservations for a new service. I need not as Supna took care of them as her own. Thank you. read more