Generally super accommodating and positive staff, always willing to call and double check the information they are working with in order to create a franchise or corporate standard. What that standard means is professionalism. When everything's the same per visit and the rules don't change, it creates a positive guest experience in my opinion. read more

While the room is clean, there's a lot to be desired. The door had to be lifted up to engage the door lock. The pool is closed for the season (at least that's my guess), the staff messed up a prearranged (online) lodging reservation. ....And there's duct tape on the back of the remote?!?! The people seen in the parking lot left me wondering how many of them are long term tenants. LOTS of noise from the parking lot. read more

University Inn Chico - A real sign regarding the quality of this place. No pun intended. This is actually on the pool area. - Hotels Near Me - Chico, California

Place is a dump do not stay here..tweaker hotel.. horrible customer service here also.

HORRIBLE HORRIBLE HORRIBLE. Literally traumatic experience. Me and my 3 sisters recently went to try and stay here because one of my sisters was graduating from Chico state. We got there at like 11:30pm since we had about a 6 hour drive. First of all, they had no more parking available and we had to park on the side of the pool. We got to our room and right away when we opened the door, there was a STRONG smell of locked in air with humidity and cigarette smell. The bed was full of little black hair, the floors and walls were disgustingly dirty, and there was a cockroach in the bath tub! We contacted Expedia about the room since the area felt unsafe to walk late at night to the lobby. The man later came to our door VERY aggressive towards me and sisters saying that the hair was normal, the cockroach was fly and started saying that nobody is perfect! While talking VERY aggressive. I didn't not feel safe so me and my sisters decided not to stay and went to go look somewhere else at 12 am. The man did not and does not want to give at least HALF the money back since we didn't stay the night or even an hour! Horrible experience. Would not recommend to ANYONE. read more

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Be careful of this hotel... I did get this hotel at a good price, at first. By the time it was all done, I could have stayed at a nice hotel. They took my whole deposit because of a stain on the sheet. The sheets were dirty, because we were there 3 nights but nothing out of the ordinary. Not stained. (Mind you they don't offer housekeeping at all.) I called to try and talk to boss. They told me to call back in 30min. I did. They ignored all calls. I had to call from different number to get front desk to answer. And they still wouldn't let me talk to him, and told me to call in morning. I called in morning. Still nothing. I tried to do walk thru when I was leaving. The front desk lady told me, it's OK. We will put money back on card. ( later on I confronted her about it, and she said they don't do walk thru with guests.) I'm a housekeeper. And cleaned that room before leaving. I'm very upset and feel like I got scammed. Not to mention all ice machines broke, vending machine broke. Rooms not cleaned well. Iron missing. read more

DO NOT STAY HERE! They are crooks. Not only did they keep my deposit because the towels were dirty....mind you, they were dirty because the floor was dirty, but they also charged me an additional $100 because of scratches on a chair that were already there. Then I'm told if the house keeper confirms they were there then she will refund the additional $100 and part of my deposit. Part of it? Oh for the towels that got dirty from the dirty floors that probably haven't been properly mopped in months? I stayed for 3 days and not once did i ever see a housekeeper. This place is a dump and I've had my fair share of crappy motels. Motel 6 is like the Hilton compared to this place. The ice machine was broken with a note to go to the front office for ice, which i did, the girl gave me attitude when i asked and then handed me a bag with one big block of ice. I later found out shes the manager. Word of advice, if you hate your job that much, find a different one, preferably one that doesn't require customer service because you are not very friendly. read more

Kudos to this property on their unwavering dedication and consistency in earning that single star in their rating. Their consistency in experience from the lumpy mattress (that seems to have been procured at the end of its life from a frat house), to the shampoo provided in an impossible to open non-perforated packet through the broken hair dryer leaves me in awe. It does have an excellent location near downtown and the campus which also seems to appeal to the local community based on the fact I had a homeless guy standing about twenty feet outside my room staring me down in the morning. read more

DO NOT GO HERE!!!! THIS PLACE IS TWEEKERVILLE!! The pics are not what this place looks like at all! This place is disgusting! The first room we had sheets were dirty!!! We asked for another room, this room was just as dirty as the first room and the TV did not work. We have them one last chance. They put us on the 2nd floor and as we are walking up the stairs there was a homeless man sleeping under the stairs. When we got to the 3rd room it was it was locked from the inside!!!! The outside was disgusting and well as the rooms. The rooms smell like smoke, musty and just plain DIRTY! Oh and the customer service from the girl at the front desk SUCKED, she was not in the office when we needed her, when she finally walked up she had a joint in her hand! STAY AWAY FROM TWEEKERVILLE!!!! read more

Rudest little brat of a girl working Saturday morning!!! Shows up at 8:15. The office says it opens at 7. I simply needed some coffee and a phone since they don't provide them in the room. She said they don't offer coffee and I could use the phone which she basically threw at me. When I asked her to please be respectful, she told me to leave. Then her boyfriend came out and threatened to beat me up! I had to leave the premises and return with the cops to simply get my stuff back. On top of that they lied about the rates. TERRIBLE!!!!! read more

This is my first ever yelp review. I was Curious how bad this place would be... seeing the reviews, ands obvious that the owner of the place really does not care about who stays here. I have so many things i was shocked to see at this place-- disgustingly dirty floors, sheets covered in black hair, wifi didn't work, and so much more. Also seemed like we had a millipede infestation in our room... luckily i like bugs. The staff inside seemed very nice, and one of the worker seemed very concerned when we told him about how gross our room was. The cleaning ladies weren't as nice though. We asked them if they could clean our floors... since when we walked around, our feet turned dirty and brown from what looked like weeks of buildup. They, of course, didn't seem to make it to our room, as not only were our floors not cleaned, but nothing was refilled or tidied. I was also shocked by our sheets. They were paper thin, and had cigarette burns on them. My family truly felt disgusted by the housekeeping here... it was obvious our room wouldn't be cleaned until after our stay. What a dirty establishment... but at least it was close to town. If you want your family to spend time out doors... stay here, as they will beg to not go back to their room. read more

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Horrendous spot unless you are a tweaker or transient person. Lots of shady characters staying here. I heard banging and power tools next door could have been kinky sex or something worse. Bed had leaves in it and burn marks on the sheets, one towel in a double bed room, extension cords and power strips everywhere. The trash can had Holiday Inn written on it, maybe we should have stayed there? I slept with my knife next to me and was out by 430AM . NOT for families or anyone. Can easily find nicer equally priced options. Sheets had burn holes my guess is they just make the beds between guests. Guarantee there is no "corona disinfectant " effort. Sketchy sketchy place. Water pressure excellent and if you put your phone music behind the faucet it amplifies greatly. So at least you can turn the bathroom into a party To drown out the crazy sounds going on outside. read more

I ended up here because nearly every other motel in town was full. On the good side, it was reasonably priced, the room was quiet, wifi was ok, everything worked, the bed was comfortable, air conditioning was cool and the water was hot. So it meets the basic requirements. Location is great, as there are many restaurants and a natural foods store nearby, plus downtown shopping. There is also a pool, which can be a big plus in Chico in the summer. Aaaand, it badly needs renovation, and the breakfast was really awful. No coffee, no creamer, no one to ask for help, plastic-wrapped pastries that would survive nuclear war, some packets of oatmeal. The decor is non-existent. About on the level of a Motel 6. read more

It appears there is no way to give this place 0 start. Simply said, do not stay here! It is dirty, and I needed a shower after I got out of the shower. Do not take off your shoes let alone your socks. I can honestly say in my 60 some years I have never seen a place like this, never! I think sleeping with the homeless would have been better. Don't go...seriously don't go. read more

Definitely got what I paid for. The room wasn't horrible, but there were badly patched holes in the wall. The towels were disgusting. Didn't feel 100% comfortable sleeping on the bed. The whole hotel itself could use a major remodel. There are questionable characters that hang around/ stay there, but they don't bother you or anything. Only stay here if it's a last resort. The photos on their website are NOT what it actually looks like. read more

DO NOT GO HERE If I could give zero stars I would. My fiancé and I were in town for a friends wedding, and it was also parents weekend for Chico State, so this was pretty much the only room left, and we mistakenly took it. The fridge in the room did not work, and had leftovers in it that were not ours. The AC smelled horribly of a mixture of urine and mildew when we turned it on, so we opted to just accept the 90 degree heat. The TV had no remote. The ceiling in our room was sagging over the bed, and had a piece of plywood screwed over another part to patch some other hole/leak. We were surprised to find out that we were actually sharing the room- with cockroaches. I have absolutely no idea how this hotel is legally allowed to be operating and charging people to stay in such terrible, disgusting conditions. You are better off sleeping in your car. read more

I wished I would have read the reviews before I booked this room. The bathroom was terrible, the tub had lots of mold, I told the office about it, they said they would have someone come clean it. Did not happen. We booked this through hotels.com. They should send someone out to see what they are offering as a booking. This was our only choice for the price, because of a graduation that weekend. We left a day early because of the conditions of the room. We should get a full refund for such a bad experience. read more

SO bad. DO NOT book a stay here. I waited too long to book a hotel for graduation weekend and this was my only option. They tripled the usual price (I'm guessing); the room was small, the bathroom door stuck closed, the handle fell off the shower, the TV did not work, the staff was not present at check in time and when they finally showed up, they were slow and not helpful. The most important issue was that I did not feel safe. The door was hollow and there was no bolt or double lock. AVOID. read more

So many tweakers outside, broke down cars in the lot I get it's a cheap inn but damn Chico step your game up that was just nasty it was supposed to be a non smoking room reeked of cigarettes and there was marijuana in the drawers...NO SMOKE ALARMS!!!! Mold in the bathroom dirty tub just really nasty and the night manager Patrick was so rude and when I asked for my refund cuz I was only here 20 mins he said "You get what you pay for." Wtf super unsafe don't stay here. After arguing for 10 mins he finally gave a refund. read more

University Inn Chico - Dirty weed residue drawer - Hotels Near Me - Chico, California

I'm sure it worth 68$$ More cig butts on the ground then you can count. Graffiti on the walls, flooring. No hot water while I was there. A Lot of tweakers staying. Rooms chipped/stained. TV didn't work. Kinda was afraid to leave my truck in the lot. Mold in the bathroom dirty tub. read more

Upon check in and opening the door to the room first thing you notice is that the rooms do not look like the pictures at all.. with every issue that came up from the room it was never taken care of . upon this stay noticed right away the tv was broken.. big green line down thie middle of the screen.. the two box springs were broken from the center of the beds were severely broken . i reported that to the main office amd they yet again did nothing to fix ithe beds being broken... there was black mold in the bathroom due to the dam not working in the bathroom..electrixal outlet shut off and burned out a brand new hair dryer.went to the office yet again and nothing was done . the mana sat in the office laughing said leave if you don't like it.. my hairdryer brand new first time I had used it is now no good . when I pulled the plug from that outlet I was shocked because the outlet was shorted out .. afor the whole room only outlet that worked was the one the broken tv was hooked too.. also the hot water never worked either.. I reported all the issues to this office amd the unniver manager sat again the office and laughed..they refused to move me to a better room and left me in a room with electrical issues no hot water beds broken and yet I was blamed for all the rooms issues.. better yet I was told to leave if I did not like it . I was over charged there laid staff all steal and reported that as well.. one of the maid staff had her son with her and caught him many many times looking in my room while I was dressing.. reported that and yet I was told to leave the propetty and best part the manager called the cops 4 times on me.. I'm a disabled adult treated like a common criminal.. but yet the room 2 doors down was the dealer had her door kicked in in room 124. husband and wife both taken to jail amd her two kids went to foster care.. the office new exactly what she was soong and said to me we thought it was just weed .. this hotel steals from there guests charges everyone. a 100 deposit which they wait a week and then steal it from your account with no approval.. I was over charged they don't take any online company giving a better deal.. they verbally assaulted me threw me out in 100 heat.. when my room was paid for 4 more days which they kept amd did not refund.. better yet they went back to may debit card a illegally charged 5 diff items after I left the hotel.. lot of cash is missing now had to shit my card down which meant I had to pay another hotel cash for a deposit because my card was shut down by my bank because of what the manager illegally charged .. they need to be shut down there dishonest,they steal from those who don't have it .. ridiculous to have a abusive manager who threatens the guests that stay there !!!!!! read more

This hotel was hands down the worst place I've ever stayed in my life. The room reeked of cigarettes and dog pee, had extremely dirty curtains, filth on the baseboards, dirty shower curtain, cigarette holes in the comforter, and everything is dirty, old and ratty. The "breakfast buffet" includes cheap muffins, terrible coffee, and ramen noodle cups. Do not stay here!! read more

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ZERO STARS IF POSSIBLE Without getting into details, it looks like a place from the movie where someone dies. Even if everything is booked please do NOT consider this place. I honestly don't know how they are still in business read more

WOW ! This place is awful ! awful my room toilet is over Flow we just checked in and it's horrible! Don't stay here! Save your money ! read more

THIS PLACE IS A DUMP! Never mind the Covid vaccine make sure you get your hepatitis shot before staying at this place. The only thing clean in my hotel room was my bed. Thankfully there weren't any bed bugs or semen stains that I could tell. The hotel has been going the extra mile to make their exterior look nice. Yet lacking good quality cleaning from the inside. I had one clean towel. The rest of my towels had pubes embedded within the cloth. I had only one lamp that worked. I had a non-smoking room which smelled like Marlboro cigarettes. My neighbors on both sides were noisy all night. Not to mention the rap music playing in the parking lot past midnight. I'm pretty sure one of my neighbors was selling drugs out of his hotel room. There were people coming and going on bicycles throughout the night knocking on their door. Also my remote on the TV didn't work. So I had to manually turn on the TV from the side of it. I paid $96 for the night. I got one clean towel and a possible clean bed. This place should change their name from the University Inn to the Urinal Inn. read more

DO NOT book to stay at this hotel. I made a reservation through Booking.com that was fully refundable for cancellations up to 2 days before my stay. The hotel charged my credit card in full 2 months before my booked dates which was odd but I didn't fight it (stupidly). I later cancelled the reservation and have been in a battle to get my money back for 3 weeks now. I have telephoned, emailed and even gone there in person but they still have $672 of my money. THEY ARE CROOKS read more

I'm not sure why there are so many bad reviews on this place. They have one of the best prices in town and a great location. The rooms might not be the cleanest in the world, but there's free Wi-Fi, a flat screen television, a refrigerator and microwave in every room. My only main complaint is that there was a leak under my sink which caused me to slip and break my rib on the tub. Can't really blame anybody but myself for being clumsy. Leaks happen in life.... read more

We stayed here for my brother's graduation weekend because every other hotel in Chico was fully booked. I can't help but laugh at how terrible this place was. The checkin process was painful. They only had one computer for checkin and the people behind the desk were obviously untrained (maybe have better trained staff working graduation weekend?). We finally got our key and WOW our room was horrendous. Stains everywhere, the sink would barely drain, uneven paint on the walls, weird smells. I saw some of the other rooms and I could see that some rooms had been updated and looked significantly better. Also, they were charging an absurd amount for graduation weekend and this is honestly the most dingy hotel I've ever stayed at. Avoid this place. read more

Worst hotel experience ever. This was literally the only room in Chico on a busy weekend. I can see why. As I'm writing this review, my son just interrupted me. He said "Daddy, is that a cockroach?" I looked at the critter and said "No son, that is a "bedbug." Bedbugs are parasitic insects that feed on blood. Now get back to sleep." This place smells. It is dirty. It is rundown. I was afraid to put my head down on the pillow. I can't wait to get out of this place. BTW, on a busy October weekend I paid $75 for the privilege of staying in motel hell. Clearly the owners have lost their passion for the fine art of inn keeping. read more

Lets just say, dont send your parents here unless they like things reeeal cheap and slightly unsanitary. This is my go to because of the location and price only. It is a great stumble home distance from downtown, and a stones throw from Jacks for late night greasy eats. The laughable: -our sink was held up with a 2x4 -the toilet hits the bathroom door when you open it, so it has a piece cut out -a piece of gum was stuck to my headboard and I slept with it there all weekend With these things noted, I will still be back to stay here when I visit Chico. Also its across the street from a great cheap hungover breakfast spot. read more

I was in Africa last year and there Wi-Fi was better!!! Holy BS !!! In bathroom no soup and hair in sink from previous guest:-(((

Nobody stays at the Vag because it's high end or you heard it was a hidden gem in the town of Chico. People stay there because it's downtown and because it's cheap. Allow me to justify it's 3 star rating: - Downtown +1 - Great Memories +1 - Bad Memories -1 - Shower that has a seemingly endless supply of hot water +1 - Afraid of what I might see if I brought a black light -1 -Mini fridge + coffee maker +1 - Not blowing the fuse by having 2 hair dryers on at once +1 - Always having to bring extra comforter because I will not sleep under what's provided -1 - Very patient front desk clerks. verrry patient +1 So you can do the math (hopefully I did it right) The Vag is a good place to stay if you're with some fun people and have a great sense of humor about things. It's right downtown so you can walk everywhere. Oh, and they don't have room service, I believe there's a dominos magnet they leave you. read more

After a long day of traveling we were too tired to drive to our originally planned destination and decided to stay in Chico instead. We started calling different hotels for availability at around 9:00pm. This hotel said they had a room available and the pictures on their website looked ok so we booked the room. After arriving the hotel looked more run down than the pictures had shown. We stayed the night and slept in the next morning since we were up most of the night due to loud noises and homeless people roaming the parking lot and going through the overflowing trash can outside of our room window. When we were getting our things packed up and ready to go check out at around 10:30am we saw a COCK ROACH going across the floor from the bathroom. We were absolutely disgusted! After seeing that we decided to check the bed for roaches and bed bugs, when we pulled the sheet up we found multiple MOLDY BLOOD STAINS! We finished packing all of our things and I went to the front desk to complain and ask for a refund since those are both health hazards. I showed the employee (I think his name was Sam?) the pictures and he showed the house keeper. Both of their faces looked horrified. He said that I need to call him tomorrow for a refund. So I called back today and Sam was not there to speak to, instead I spoke to Sakir Ali who identified himself as the manager. He said he would not issue a refund since we stayed the night, he said that I should have told them about it when we checked in. I explained that we did not discover the cock roach and moldy bed until the next morning 30 min before check out. I asked if he wanted me to send the pictures and he accused me of LYING!! He just kept saying "no that didn't happen, you're lying". After he was so disrespectful I asked to talk to the person above him or the owner of the establishment and he refused to give me any information. He ended up hanging up on me. I have worked in customer service my whole adult life and I have never heard of a manager handling a situation this way. Sakir is not capable of being a manger if he treats customers like this especially over something that is a real health hazard. It is not right that this establishment stands by putting their guests in rooms with roaches and mold and accuses them of lying about it! I will be contacting their local health department and BBB. read more

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Zero Rating!! Horrible Place! My son rented a room last minute and now he is out a room and out $$. Overpriced! When they went to the room it smelled like smoke and the lights didn't work in the room. A hooker walked passed by the room while there. What kind of motel is this! I am very upset that the person in the office didn't care and was very RUDE at him and his girlfriend. Slammed their window closed at them. They just wanted a refund of their money because the room was unacceptable. Now they are going somewhere else because it is almost midnight and they need rest from the long day driving. Absolutely ridiculous the way they were treated and stiffed. The motel took the money even when the room was UNACCEPTABLE - stinky and with no lights - not clean. DON'T GO TO THIS MOTEL - UNIVERSITY INN IN CHICO, CA! read more

BE AWARE - DO NOT BOOK WITH THEM! I booked through Expedia, they had decided to charge me a MONTH PRIOR to me staying here without any notification. Employees and management were rude when I was seeking my refund. What kind of place charges someone before they have even checked in?! THIS DUMP DOES! After a month of phone calls, back and forth, their story changed several times... going from they refunded me within several days, to I would have to wait 7 more days, to they never charged me at all. Well I had a charge right on my account from them. They were literally trying to steal my money. Thank God I did not have to stay at this disgusting hotel. Looking at all the other reviews and their disgusting pictures, I'm sure I would have caught something here... You'd be better off sleeping on the streets than staying here! read more

I didn't get bedbugs so that's worth 1 star. No hobos broke in to my room and killed me and the bed wasn't too bad...1 more star. The room REEKED of smoke to the point that I got a headache from the old, stale fumes. Why ask if you would like a non-smoking room if the room has obviously had packs and packs of cigs smoked in it? Yuck! Also, some people might not mind the mold all over the shower, the missing back tile from behind the sink and the 1/2 roll of toilet paper, but I ain't one of 'em. Give me a full roll of wrapped toilet paper, please. I don't like to imagine who used the first half and under what conditions...next time I won't be such a cheapskate and pay $100.00 for a night in a clean hotel instead of trying to save $40.00 and going the Vagabond. read more

If there was a big fat ZERO option I would click that in a heart beat. PLEASE do yourself a favor and do not stay here. I know options are limited in this area, but trust me, you may even want to consider camping out with just a blanket instead. I cannot tell you all the demonic situations and disgusting issues this hotel will make you go thru, but I could share a few of my experiences. First off, their complimentary breakfast is what appeared to be left over stale bread from three weeks ago... SICK. Ok we thought, we get what we payed for, we enter the room- The sheets were dirty. We called service to get them changed and the guy was sooo rude and angry. This was the beginning to what was to come. Roaches- rat shit- shitty restrooms- and outdated structure are a few other points. All in all- just dont. read more

I concur with all the below negative reviews. This place isn't a shitty motel it's a crack den. I pre-payed and when I showed up I didn't feel safe and booked another hotel. The manager said he'd refund me. Weeks later still waiting for that. I don't even know where to start. Woman passed out on the balcony coughing up a lung, drug deals in the parking lot, someone eyeing my car and talking about hubcaps...The worst part is that I told the manager if he refunded me I wouldn't leave him a bad review or anything and everything seemed simpatico. Just don't. read more

Nice guy at the counter and good oatmeal in the morning, otherwise an average cheap motel. It's worth about what you pay. It's a rundown motel, with bathroom fixtures that could/should be replaced. I've been in worse. The front office doesn't open until 7am. So if you want coffee and oatmeal earlier, let the guy know the night before and be ready to bang on the window for a few minutes and repeatedly ring the doorbell before he rolls out of bed. I felt a little guilty doing that, but I was hungry and wanted coffee. Anyway, I'm not sure how he slept through the shouty crackhead across the street. Ultimately, if you don't care about where you stay or noisy people who might *live* in the room next door, it's not that bad. I didn't feel unsafe or see any hookers. That's not to say that there were no hookers; I'm sure that if you're into that sort of thing you could find it. Does Yelp review hookers? read more

I am usually of the opinion that if you cannot say anything nice, then don't say anything at all, but I must warn you of this place! STAY AWAY! My husband and I reserved a room here for two nights as it was the only place left in Chico on a very busy weekend. My son attends Chico State so I wanted something close by. They have "No smoking" signs everywhere yet huge ashtrays (full) by every room door. The room reeked like smoke, it wasn't old smoke it was recent. The bathroom floor had wads of long dark hair in clumps and on the counter. The carpet was not vacuumed well, in fact I stepped on an earring. The sheets had dark hairs in them, even on the second day after they were (presumably) washed and changed. People sat outside their rooms drinking and smoking. The two lights by the bed and the alarm clock were not plugged in, so I had to move the bed to get to the one outlet and plug them in, and I moved the clock to the desk so I could plug it in. When we came back the second day they were all unplugged again, which meant I had to reset the clock yet again. I never showered there (I went to a local gym instead). There is a wonderful bakery right behind it though, the Tin Roof Bakery, go there and skip the free coffee in the room (would I drink from the coffee maker or the cup???no...) The women at the bakery said that the swat team is there on occasion, and the city is attempting to shut it down due to numerous problems and the fact that it is affecting local business. When I got home everything washable went into the washer, and the non-washables outside as the smoke smell permeated everything. I drove home in a convertible, with the top down for 4 hours and even I still smelled like smoke! Stay in another town if you cannot find another hotel in Chico, don't stay here. read more

I would give this place 0 stars if I could terrible terrible terrible. Has a prison like feel with terrible staff. There was one sweet girl who was working that ended up cleaning a room that was rented to us dirty. Then the "manager" was a complete jerk and said they wouldn't discount anything! Come on! Terrible I hope this place gets shit down it's a wonder they are even allowed to be open what a dump! Avoid at all cost! read more