Great Property, and Tess at the front Desk is a great asset to the property, shes awesomely friendly and goes above and beyond!!! She really creates a vibe that makes you want to return for repeat trips. I have added this property to my monthly NorCal trips . read more

We stayed here for a sisters just need a night away! It was great ! Front desk guy was great! Very helpful! We were able to go t ok the pool, jacuzzi , walked to the bear by nearby mall , had dinner at a nearby restaurant! Rooms were clean and spacious! We even enjoyed the hot breakfast in the morning!! We had a wonderful time! read more

I've stayed at this Hampton Inn several times, and I'll start by saying the staff here is wonderful--friendly, welcoming, and professional. The rooms are consistently clean and comfortable, which I really appreciate. That said, I do have to give a low rating for their public restroom standards. For a Hilton-branded hotel, I was surprised and disappointed to find that they don't provide toilet seat liners. While I understand they aren't required, they are pretty much standard in California and something I've always seen in other Hilton properties. It feels like an oversight that affects the overall guest experience. I hope management takes this feedback seriously, because everything else about this location makes it worth returning to--but this detail really brings down the level of comfort I've come to expect from Hilton branded hotels. read more

I was very happy until I received a $250 fee for the tobacco smell in the room. We spent New Years with friends in downtown Chico that smoke. Our clothes definitely had the smell of smoke. We checked out the next day, never smoked in the room, and were charged the fee. When we called management, they could offer no proof of smoking in the room except there were cigar wrappers in the trash. I've never had an issue like this and their management was unable to resolve to our satisfaction. I suggest you try the American Inn downtown. Very poor management but the check in staff was kind. read more

This hotel is very nice centrally located by lots of shopping and the Chico Mall. I have been here a few times. The app works great for check in. 4 out of 5 Stars.. read more

Woke Up With Bug Bites! The next morning after my stay, I woke up with bug bites on my lower right leg by my kneecap and on my left upper torso. I immediately let the front desk know so they could have the room treated, but they didn't seem very concerned -- they didn't even want to see proof. A gentleman at the front desk said someone would reach out to me to resolve the situation, but no one ever did, and it's been about 5 days. On top of all that, the breakfast was disgusting. The eggs were so watery, the waffle mix was gross, and I was super disappointed overall. I would not recommend eating there either. Overall, I'm disappointed with how my concerns were handled. Guests should be aware that there may be bug issues in this hotel, and poor-quality breakfast -- and don't expect much follow-up if something goes wrong. read more

Hampton Inn & Suites Chico - This was a bug bite on my left torso. - Hotels Near Me - Chico, California

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Came up to Chico from the Bay Area to oversee some work to a rental property. I'm a Hilton guy, so we get treated great everywhere we go with Hilton properties. But, Tess was amazing before she ever realized I was a Hilton Honors Diamond Member. When I asked if the room was ready, she quickly apologized stating that they were quite full and she didn't have any rooms ready yet. When I told her the room I had selected via the app, she said she would just check me in and let me get in. The room wasn't even turned over yet. While staff usually get me into a room very quickly, I'm almost always required to switch from a selected room if I want in early. Tess didn't require that and while it required me to wait a bit, I was really happy to get the room I chose because it was on the ground floor and close to an exit...which was important on this trip because I had a bunch of stuff that I needed for the house. She even checked in with me frequently while I was waiting. read more

For this category hotel I would definitely give 4 stars. I always appreciate being able to check in early and luckily we were able to. The room was a very good size, mattress a bit soft but very comfortable. The breakfast was exactly what you would expect. I didn't love that the pool was an indoor pool but it's was fine. Would definitely stay there again. read more

Hampton Inn & Suites Chico - Hotels Near Me - Chico, California

Great hotel, one of the best hiltons I've stayed in for the past 5 years. Amazing breakfast! So many options and the food was actually really, really good. The bed was comfortable (thank you for a firmer feel!), the room and the hallways were impeccably clean and updated. I'm so tired of the old stinky Hampton Inns. This hotel was clearly recently renovated. I got a great room, not gonna say which, but a suite that was super quiet. read more

I am writing this Post because 2 Special Employees TESS from the day shift and Aaron from grave yard. Tess is a one woman army she does it all Geez I mean one minute she's vacuuming one side of the Hotel then she's Multi tasking at the front desk handing multiple customers with a smile they don't make em like Tess anymore! And Aaron is my guy the man guy should teach a class in customer service because he is an expert. anything I asked for he had an answer or great suggestion very personable and a genuine good hearted human being. we appreciate all the staff thank you for all the hard work during those busy morning breakfast times we see your hardwood and dedicatio! I will be coming back to the Hampton whenever I'm in Chico. the only improvement I can see is the gym water is blinking for a new filter. but what a great place to Stay Thank you TESS and AARON!! read more

The room was comfortable with a large TV. I appreciated the breakfast, which was included and had healthy options. Reception staff were very nice! read more

Great room, huge! Clean. Friendly staff. Hit breakfast in the morning. King size room great value.

Very comfortable hotel stay. Room was spacious. Great buffet breakfast included in the room rate. Very helpful staff, who assisted with wedding room block. Would definitely stay here again. read more

I would give 5 stars but the weekend breakfast changed all that- bummer. I love staying here staff is amazing! I've been here dozens of times easy. The hot breakfast is usually very,very good. Over the weekend not at all. Breakfast I don't have to cook or spend extra for is a def plus... but... it was completely inedible for the most part. Eggs (scrambled) were brown and crusty- I wanted to tell the unfriendly fella to stir the eggs! My group ended up going out for breakfast or cooking it ourself, which meant a trip to store for breakfast food. Monday was great! Today Samantha is back! We all had a sigh of relief! She is amazing, super friendly & helpful with guests. Samantha I hope the mgrs read this and give you a raise!!! Guarantee without you there for breakfast those of us travelers would be eating out or cooking it ourselves- Thank you for the amazing job you do!!! read more

It's clear that Tess at the front desk goes above and beyond to ensure Hilton Honors guests feel valued and well-cared for. Tess' professionalism and genuine hospitality truly stood out-a true asset to this clean, comfortable and convenient hotel! read more

The Hampton Inn and Suites is a newer hotel in Chico. We weren't planning on staying here until I realized that if we didn't switch hotels, then I would have a long drive to Bend, Oregon the next day. We arrived at a little past 5 PM. Check in was quick and easy. We were given a nice room on a higher floor. The room had 2 queen beds as we reserved. Hanging on the walls of the shower are their dispensers of ZERO Shampoo, conditioner and body wash. Outside next to the sink are the ZERO dispenser of hand soap and body lotion. The room was comfortable for enough for me to get a good night of rest. Breakfast could've been better. It is the new and improved corporate breakfast of packaged western style omelets. Pork patties were good and the biscuits were decent. Coffee, fruit and juice were provided. The Hampton Inn is a good hotel for a one night stay. The front desk manager was good and friendly. I wouldn't mind staying here again if I was passing through. read more

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Staff friendly. Breakfast good. View great! location great! Beds, pathetic, sofa, chair "broken down, A/C in room blew hard and Ccccccold, then shuts off, and room gets hot. Wash, rinse, repeat....No SLEEP! Tile floor in bathroom was loose and felt horrible to walk on. Toilet seat was practically broken. Way too much money for the most UNCOMFORTABLE room we've ever stayed In. read more

PROS: Excellent check in at the front desk with Jayden, we didn't have reservations and he got us a nice suite. Great breakfast included, walking distance to restaurants. CONS: Noise!!! The freeway is closed by and you hear it, we also had super noisy neighbors or there's no insulation in this place. Constant banging and noise upstairs, and here the TV next to us and the door across the hall from us continually slammed shut and we could hear people talking. read more

Hampton Inn & Suites Chico - Pet Friendly - Hotels Near Me - Chico, California

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Very friendly, clean and comfortable. I will stay here again. Reasonable rates, our new go to in Chico read more

Tess at the front desk made the experience of staying here excellent! It was busy, but she greeted every customer with great service and a genuine smile. read more

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Hotel is nice but the customer service is completely lacking. Disrespectful and rude.

I've worked in the hospitality industry for years and have never encountered such rude and aggressive behavior. I had a reservation to stay with my cousin, but unfortunately, I fell ill and was unable to make it. I called ahead to inform the property, and a staff member named Derek assured me over the phone that my cousin could check in without me. However, upon arrival, not only was my cousin denied check-in at 12pm, but the front desk agent, Tisha, was extremely unprofessional. She was aggressive from the beginning, refused to listen, and even went so far as to threaten to call the police and demanded we leave--without cause. This is completely unacceptable, especially when your own staff gave us different instructions. No guest should be treated this way. read more

The worst hotel service in Chico CA. I digitally checked in the night before reserving the room I wanted. When I physically checked in they tried to give me a different room. When I questioned why they changed my room. They acted as though I was the one who messed up the reservation and told me to calm down. The manager and owner of this franchise weren't available, an no contact inforamtion was available.. Worst service I've ever experience. I'll never go back to that place. read more

I could have rated this anywhere between a 3 and 5 stars. We stayed for 2 nights at Thanksgiving. We had requested an ADA room, that would have bars in the bathroom for my traveling companion. The room was very spacious (it might be more so, since it is an ADA room, as some may need room for a wheelchair to get around easily.). It also had curtains that would raise with a switch; I haven't seen that in most hotel rooms! It felt very clean, and I heard it is a newer hotel (vs. the Doubletree). There were a decent number of plugs, room to put luggage, and decent mirrors for getting ready. We were able to use points, which normally gives you some extra perks with Diamond status, such as free bottled water,..... We were not given anything upon check-in. A free breakfast is included in the price of your room. It is decent: biscuits and gravy, extremely thin (almost invisible) bacon, yogurt, pancakes, make-your-own waffle, bagels, toast, cereal, oatmeal, fruit, juice, coffee, and the 2nd day had scrambled eggs & sausage, instead of the biscuits and bacon.... people should be able to find something they can eat there. The beds were comfortable, with 4 pillows on each. Parking was fairly open. There were more dogs at this hotel than I have ever seen. If you have pet allergies, or don't want to stay in a room where someone's dog has likely been on all of the furnishings, this may not be the hotel for you. The reason I took off stars: 1) We did not receive any maid service, even though we were out of the room by 10 a.m., and the maids were 2 rooms down from us when we left. I had to go back down to the front desk that night to get supplies. I know this may happen from time to time. However, we were just at another Hilton Hotel within the past 2 months, and did not receive maid service there, either. I am thinking, either, Hilton (including Hampton Inn) has a systemic problem in planning maid service, or there are management problems and/or they are not staffing appropriately. No reasons were given for their lapse in service that is covered in the cost of the room. 2) When I went down to the front desk to get supplies we were out of, a gal working the desk was talking to a man who had his aunt on speaker phone discussing room rates that were charged differently in person than online for an extremely long time. Meanwhile, the guy that had checked us in the night before came up front, but when I mentioned our room wasn't cleaned, said he was "off the clock". He then also added that if we weren't checking out that day, we wouldn't get maid service. The gal that finally got the man that wouldn't leave to go, told me that what the guy told us was not true, and that he has an emergency issue and isn't thinking correctly. When I asked her if we should have received anything as Diamond members, such as bottled water, she said she'd would have to "assume that I was telling the truth", or something similarly insulting, and I told her to ask the guy, as he had checked us in, if he had given us any of the perks we were supposed to receive as Diamond members. She then did get some bottled water (short of what we are told we are to receive.). The shower gel container was ripped off of the shower wall, but was still easily usable -- just not sure when they are thinking to fix it. Overall, our rooms were comfortable, it was nice to have a breakfast included, and we were happy with our room. (Although, an "ADA room" can vary widely -- ours had bars, but had a tub/shower, which, for anyone with issues like bone-on-bone knees that don't bend well, a tub makes a shower impossible to get into; it may work for other disabilities). A walk-in shower would fit more ADA purposes, I would think. I could give this an overall 5, but I don't like that 2 Hilton/Hampton Inn Hotels within 2 months of each other did not give maid service, and we had to push for the perks we are told we will receive with Diamond status, and made to feel we are pushing our luck for asking for something that literally costs them around 10 cents! Train your staff to do their jobs, train your maid service to clean ALL rooms, not just the ones they feel like getting to, and train your staff not to imply people are requesting something they don't deserve, when it is written on your sites. Customers should be treated better. Hilton/Hampton Inn have been around a long time. Up your game. read more

Okay, it's been over two years. I'm a Hilton Honors member and yet nobody ever called or reached to apologize for this absolute failure in customer service. read more

Great costumer service. Tess at the front desk is so amazing. Definitely will be coming back. Great hotel too

My initial conversation with their manager, Jay, was amazing. She was VERY friendly, professional, and accommodating in setting up our wedding block for our event coming up on the 31st of this month. However, I found out from one of my guests that they are being charged $10 over what she originally offered me. I know it's not a huge financial difference, however it is the principal for me. Following through with what we agreed on has definitely been my expectation, and I know I didn't hear the price wrong because I repeated it back, and immediately posted it on our website after we locked everything in. The most disappointing part that encouraged me to write this review, was that I called to speak with Jay to hear how we got here and the employee I spoke with said she will give me a call back. I have yet to be contacted and it has definitely left a poor taste in my mouth to say the least. read more

Great hotel in great surroundings.. Breakfast is delicious and the staff is so friendly and helpful!!

Overall fantastic! We were greeted by manger Luke upon arrival, and his genuine hospitality set the tone for the one night stay. Room 421 was clean and comfortable for a party of 3. A solid door separates the shower and toilet from the vanity/mirror/sink area. Every hotel room should have hooks for hanging various items and this one does, near the entry of the room. Breakfast was standard fare...hot items were hot and cold items were cold. I appreciated that blueberry waffle batter was offered in addition to classic. Zero complaints. I'd stay here again. read more

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Stayed there for one night and left a sweatshirt in the closet and forgot it. Called them back as I realized I forgot it and they said it was lost. How does an item on a hangar in the closet get lost Housekeeper is supposed to look in closet as part of there check list. What that tells me is that the housekeeper kept it and never turned it in. Was very unhappy as it was not lost. Very dishonest as they lost my business and will not stay there again. NOT COOL AT ALL!!!!! read more

The place is packed and they ran out of food. Fire this management. We booked months ago. It's a college town we. How do you offer free breakfast and run out? Refund please. read more

Went here for 2nd time in a month. Comfortable rooms, convenient location next to other restaurants and retail. They also have a nice fitness center. Specifically, Daisy gave EXCELLENT front desk service both times and was nice enough to provide a better room than booked as I arrived very late one night from a 3 hour drive. She was very courteous, friendly and generous with the treats for customers. I will definitely keep going back there and saying good things about this hotel and service! read more

My mom stayed here with my sister when visiting me in Chico. Very cozy and comfortable in the dead of winter. Would recommend, and the breakfast is pretty good for a Hampton Inn. read more

Me and my wife stayed there on 4/20/24. Terrible customer service. They discriminate on handicapped people. As soon as my wife walked in the manager there was just talking and talking, the customer she was talking to even felt bad my wife because she noticed she was waiting there for a while and even kind of let the manager know that my wife was just waiting, yet the manager was its ok and kept talking..manager there didn't even tell my wife I'll be there with you or acknowledged her, after knowing my wife was just standing there waiting. There was another employee with another customer so my wife let both of them know I'm going to go sit down because I can't stand for long. The other employee got done with the customer and took on another customer that just walked in and my wife told both of them hey I'm next and they just ignored her knowing she been waiting...would not stay here again. read more

Excellent service from Daisy, Madison, and Elvia. Highly recommended. Clean, solid place. One of my better Hampton Inn experiences!

First time staying at this hotel in Chico. I am a Hilton honors member so it made my decision for me. Very nice location, walking distance to restaurants and the mall. The customer service is great. Buffet breakfast was good. The indoor pool and spa is a plus. Very clean room with nice amenities and a comfortable bed. I will definitely be back when I'm in town. read more

Great hotel & staff. My mom had intestinal surgery & stayed here for a few weeks during her recovery in Dec.-Jan. The Owner & staff were very sweet, attentive & the hotel was very clean. They even gave her a Christmas gift . I want to thank them all from the bottom of my heart read more

5 stars for Jayden at the front desk! I called and had to make my dad a reservation and Jayden was super helpful and informative.

Some of the best customer service I've had from Luke and the rest of the team. Hotel was clean, spacious, comfortable and conveniently located. Thanks! read more

We had a great experience during our stay! Shoutout to Luke for his professionalism and making sure we were taken care of. Our room was nice and clean. Good location with nearby stores/restaurants. read more