I am writing to you to express my extreme disappointment about their reservation cancellation…read morepolicy. My wife and I made reservations through Expedia with Traveler's Inn for Tue, Jul 28 to Wed, Jul 29, (Itinerary # 73463144264880). We were planning to stay there on our way to Santa Barbara, CA where I was to perform some music at a friend's wedding, but then I just received the bad news that I will be needing to start radiation therapy for prostate cancer in July. The treatment involves 8 weeks of radiation sessions, 5 days per week, and must be uninterrupted. At a time when anxiety and stress are elevated I have to deal with spending $93.00 for a hotel stay that I can't use! Cancelling seven weeks in advance didn't seem matter to Traveler's Inn! How horrible is it that a business can be so cold and uninterested in an individual's specific circumstances, and does not offer a refund. I could understand it, and it would be justifiable, if the cancellation came within 1 week of the reserved date, because it might be difficult to fill that room in such a short time. But 7 weeks in advance!?!?!? I am so shocked by such a policy. I'm sorry to vent so much anger and frustration like this, but I am overwhelmed by the user-unfriendliness of this policy.

This was my second stay here while traveling to the Pacific Northwest, and once again it was a…read moregreat experience. The town of Williams may be small, but it has several solid restaurant options along with fast food and pizza spots--and even DoorDash delivers right to the hotel, which is a nice bonus after a long day of driving. The hotel itself has been fully renovated, and it really shows. You can tell the ownership genuinely cares about both the property and their guests. Everything feels clean, updated, and well maintained. Amenities are excellent for a stopover or short stay. There's a swimming pool, a grill for cooking, and even a small gym. Parking is plentiful, and most of the time you can park right outside your room, which is great if you're traveling with a car full of belongings or just want peace of mind. In the morning, they offer a basic continental breakfast with hard-boiled eggs, cereal, milk, orange juice, coffee, hot chocolate, muffins, danishes, and yogurt. There's no indoor dining area, but you can easily take it back to your room or enjoy it by the pool. The rooms are well stocked with soap, shampoo/conditioner, lotion, and a shower cap, and I really appreciated the extra space heater in addition to the standard AC/heater wall unit--such a thoughtful touch. The internet is free and good signal. Pro tip: Book directly through the hotel's website. It's cheaper than Booking.com or Hotels.com (I saved $8), and the price difference more than makes up for any points you might earn elsewhere. It's also cheaper than walking in to book, and they do fill up quickly--when we checked in, only a couple of rooms were left. I've been very happy with both of my stays and will absolutely continue stopping here on future trips. Highly recommended!

Great crew here, they were very accommodating. Def a recommended place if in the area.read more

No elevator. Otherwise 5 stars. Make sure you can get a room on the ground level if you have lots…read moreof luggage.

This motel is clean and has great customer service. It's old and outdated, but it works just fine…read more There are a lot of plugs in the room, a microwave & fridge with small freezer. It would be handy to know there's no iron or hairdryer They have fruit, muffins & coffee in the lobby for breakfast, and there's an outdoor picnic area as well.

Sunday evening we turned off I-5 looking for the Orland Inn. My wife had been knocked down earlier…read morethat day at a farmers market down in the Bay Area, and we had, unwisely, tried to head north anyway. I pulled into a space by the office and hopped out. The office manager, Beccca, came right out with a bright, friendly smile, and told me it was clear we needed a room with handicapped access. And she figured this out by the way I was moving and the fact that my wife was sitting in the truck waiting. It was a rough few days. Monday morning my wife hurt so much that we ended up calling 911. She spent the next couple of days in a hospital in Chico, diagnosed with a fractured hip (fortunately, no surgery required). Through my stay the entire staff; Becca; Ron, the owner; and the others went out of their way to help me as I ran back and forth between motel and hospital. At one point, unsure of when we would be getting out, the person who answered the phone told me he'd waive any cancellation fee if I ended up not needing the room that night. This is a NICE place! Clean, well-kept, fridge and microwave, grab bars in our room, freshly made beds, friendly stafff. It's gonna be our new stopping point on the way from Oregon to San Jose and back. Highly recommended! (And yes, we're safely home, with a visit to the orthopedist in two weeks, to monitor healing.)

I was really impressed by this hotel. My room was amazing - great bed, top water pressure and super…read moreclean. I appreciated the black-out blinds and the Dove amenities. Check in and check out were very quick. The staff were very friendly and helped us find some plates for our dinner. There are lots of take out places next door and within walking distance, including Starbucks, Subway and Taco Bell. It wasn't my first time staying here, and it won't be my last!

I enjoyed this Holiday Inn, I initially thought it was going to be terrible based upon the reviews,…read morebut it was nice. Came from Southern California for a graduation. The staff were friendly, especially Julie, the young lady who checked us in. There were problems with our TV she actually came to our room to fix It, she was not able to correct it at that moment and offered us points, although we were not completely satisfied, she had the best attitude which made it truly hard to be upset. Remember attitude is everything. We were on the first floor, no view, just a bunch of trucks but we did not expect much. The beds were super comfortable, pillows were comfortable, we had to get a few extra wash cloths but that was ok as well.. We went out and came back during the lunch hour and there were chocolate chip cookies available, like we really needed them, but it was nice. The breakfast was good, just enough to help us get back on the road to Southern California, thank you Julie for the extra attention.