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    Universal Waters Plant Operations

    5.0 (1 review)
    Open • Open 24 hours

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    Services - Universal Waters Plant Operations

    Water purification system cleaning and maintenance

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    1 year ago

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    Kelvin E.

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    Patrick's Heating & Air - Seniors save 10% on Wednesdays!* Check out our website for more specials.

    Patrick's Heating & Air

    (17 reviews)

    I had Patrick's come out for checkup/maintenance visits twice. Each time, they send 2 cars, one…read moretechnician, and one sales team. The sales people do a 'write-up' of the installed components and suggest replacement systems or add-ons that are 'definitely needed to keep you family healthy', like UV mold inhibitors etc. My system was at the time only 2 years old, working fine, and I had only asked for a twice-a-year checkup. Lots of up-sale pressure, so-so maintenance. After the visit, several emails and texts with sales offers and reminders to react to their offers and more reminders 'why did we not hear from you - what's holding you back'.. I do not recommend the company.

    I regretfully have to update my previous review. I need to be able to trust a company that I'm…read moredoing business with. I asked Patrick's to give me an estimate on installing six smoke detectors because the ones I had purchased were not compatible with what I had previously installed. I assumed that this was a small basic job. They quoted me at $300. When the electrician was here, I questioned the quote three times and all he could say was he didn't make the prices. I politely declined the service and did a little research on my own. It turned out that all I needed was an adapter that easily plugs into the old wiring input; a 12 pack of adaptors is $22 at Lowes. A difference between paying $22 and $300 is extreme. The man at Lowe's isn't even an electrician and he gave me this answer off the top of his head immediately. The electrician from Patrick should've known this information off the cuff. He should've been able to point this out to me but he didnt. Even after asking him about it three times all he did was shrug his shoulders and offer me a quote of $300. This made me question everything about this company. How can I trust a company if they're not willing to give me basic knowledge to avoid a hefty charge for something that it was completely unnecessary? I don't know if this electrician just didn't have that answer (which is unexplainable to me), or if he did have the answer and he failed to give it to me, hoping that I would pay $300 for it. Either way, because of this I won't be renewing with Patrick's service plans or doing business with them any further. This really disappointed me because I thought I had found a reliable and trustworthy company to do business with on a yearly basis including other small tasks like installing my new faucets, smoke detectors, and other things they offer. I'm glad I discovered this prior to paying them for anything. I'm also curious how many other customers out there are getting charged outrageous prices for unnecessary things. Being a successful company goes way beyond sales and numbers. It's about building trust with your customers and having your brand reflect reliability. That means having basic knowledge to offer your customers that will actually save the money instead of cost them. I can't explain this $300 quote. Had they mentioned these adapters I would've been willing to allow them to do such an easy thing that I could've done myself at a way more reasonable price for their time. The truth is, it ended up costing me $22 to install six smoke detectors - which took about 12 minutes of my own time. Anybody doing business with Patrick's needs to be aware of this? They should be asking questions doing their own research and back checking what prices and quotes they're getting and legitimate explanations they are given for that work. I do not recommend this company. I called afterwards and told them about this experience, and they didn't give me any impressive answer or response about it. If you're doing business with Patrick's, get a second opinion. Otherwise you might be paying hundreds of dollars out-of-pocket for things that cost you $22 to do on your own.

    Universal Waters Plant Operations - waterpurification - Updated October 2026

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